HPE StoreVirtual OS Update Guide Abstract This guide is intended for system administrators who are responsible for updating to the latest versions of software for StoreVirtual storage. Part Number: 865551-002 Published: March 2017 Edition: 2
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Contents Updating HPE StoreVirtual 3200 Storage software... 4 Update planning... 4 Setting update preferences... 5 Updating software without Internet access...7 Setting Up NFS-Server On CentOS 7... 7 Configuring NFS Server on Windows 2012 R2... 8 Removing an NFS File Share Permission... 8 FTP installation and configuration... 9 Installing and configuring vsftp in CentOS 7...9 Installing and configuring FTP in Windows 2012 R2... 9 Updating major versions or patches...10 Checking for available updates... 12 Using the dashboard...12 Using the Software Updates window...14 Viewing and updating clients... 16 Firmware updates...17 Troubleshooting...18 Verifying firmware and software versions...18 Update while in Support Mode fails...18 Websites... 19 Support and other resources... 20 Accessing Hewlett Packard Enterprise Support...20 Accessing updates... 20 Customer self repair... 20 Remote support...21 Documentation feedback...21 Contents 3
Updating HPE StoreVirtual 3200 Storage software Hewlett Packard Enterprise recommends that you always update to the latest versions of software and firmware for StoreVirtual Storage including: StoreVirtual OS, which also installs any firmware patches or general patches that are necessary to update the OS version as well as the StoreVirtual Management Console. Client components that must be installed before or after updating the software (such as Application Aware Snapshot Manager). Hewlett Packard Enterprise also recommends that you stay on active versions of software. You can identify active versions at: http://www.hpe.com/storage/spock IMPORTANT: During the update, do not make any configuration changes to the storage systems in the Configuration Interface. Otherwise, the update may fail. You may also need to refresh your browser session or log in again after the update completes. The HPE StoreVirtual Management Console enables online updates for StoreVirtual 3200 Storage. Use the StoreVirtual Management Console to identify and install the latest versions and patches. Update planning To ensure that you are prepared to update your storage systems and SAN, review the following Update planning checklist. Table 1: Update planning checklist Task Description Verify the health of the storage systems and management groups. Plan for volume access and the impact the update will have to iscsi sessions. Ensure that all storage systems are in a good state with any critical alarms resolved before updating as any issues could impact your ability to proceed. If the storage systems are in a management group, ensure that: You are logged in to the management group you want to update. Ensure you have the recommended number of managers running, so you do not lose quorum. Carefully review the list of volumes that can become unavailable in the View Volume Availability dialog available from the Install dialog. Consider updating during off-peak time (if possible) to avoid application impact. Updating the StoreVirtual OS software requires a reboot of the storage system. Firmware HDD patches can cause volume access loss. Table Continued 4 Updating HPE StoreVirtual 3200 Storage software
Task Description Schedule time for the update. The actual time to update a storage system or a management group depends on the specific platform and configuration. Plan the updates to occur at a time of low SAN usage. An update reboots a controller which reduces the number of controllers able to service I/O. Update client components. See Viewing and updating clients on page 16. Match driver and firmware versions when updating a NIC. Keep log files and the support bundle. It is a best practice to match the driver and firmware versions when updating a NIC. Mixed versions of firmware and drivers may cause diminished reliability of data transfer, including dropped packets. If matching driver and firmware versions is not possible, Hewlett Packard Enterprise recommends using a driver version that is newer than the firmware version. Plan to save the update information. To access the support bundles, select: StoreVirtual > Systems > Storage Systems > Actions > Download storage system support bundle. If you call Hewlett Packard Enterprise Support, you will need these files. Setting update preferences 1. Select StoreVirtual > Settings > Updates > Edit. The Updates menu is shown in the following figure. Mousing over Updates displays Edit. NOTE: This procedure is only necessary if the default settings do not work. Setting update preferences 5
Figure 1: Updates menu 2. The Edit Updates dialog box appears (Figure 2: Edit Updates window on page 6). Figure 2: Edit Updates window 3. Select an option in the Source of update files box. The selection you make determines the additional boxes you may need to complete. HPE: Default selection. When selected, the HPE path and Use proxy boxes appear. The URL in the HPE path box is automatically populated and cannot be edited. If you select Yes for Use proxy, the proxy configured under Settings is used. FTP: Select if the system does not have access to the Internet and you are setting up an internal site to mirror the HPE option. When selected, the FTP path, FTP username, FTP password, and Use proxy boxes appear. The FTP path must be entered and include the protocol (for example, ftp://); the 6 Updating HPE StoreVirtual 3200 Storage software
FTP user name and password boxes are optional. If you select Yes for Use proxy, the proxy configured under Settings is used. NFS: Select if the system does not have access to the Internet and you prefer to use an NFS share instead of setting up an FTP server. When selected, the Network path box appears. Enter the network path where the update files were copied. 4. When finished, click OK. Updating software without Internet access To update the software you will download the StoreVirtual Site Bundle on a computer that is connected to the internet. You then make that software bundle available on the network using a FTP or NFS site where the system can access it to do the upgrade. 1. Using a computer that is connected to the internet, open a web browser and navigate to the following Hewlett Packard Enterprise web site from where you can download the site bundle. https://h20392.www2.hpe.com/portal/swdepot/displayproductslist.do?category=svs 2. Download the StoreVirtual Site Bundle. 3. Extract the contents of the site bundle as follows: On Linux use the command tar -xvzf <filename> On Windows use 7-Zip or TarTool. You can also use the tar command if you have Cygwin installed. 4. Open the SVMC and from the StoreVirtual menu, navigate to Settings > Updates > Edit. 5. Configure the update settings to point to your FTP site or NFS share. 6. From the StoreVirtual menu, navigate to Software Updates. 7. Click Actions > Install and select the update to install. 8. Review the message at the bottom of the dialog box, confirm the requirements review if necessary, and click Yes, install. Setting Up NFS-Server On CentOS 7 1. Start a local console connection to your server. 2. Run the following command as root: sudo su 3. Download and install the following packages, accepting all dependencies: yum install nfs-utils 4. Run the following command to configure the new directory for the NFS share: mkdir /mnt/updates 5. Change the permissions to allow reads: chmod -R 744 /mnt/updates 6. Run the following startup scripts: a. systemctl enable rpcbind b. systemctl enable nfs-server c. systemctl start rpcbind d. systemctl start nfs-server 7. 8. Configure the exports file to allow the new NFS share to work, using the following command: Updating software without Internet access 7
nano /etc/exports 9. Add the following line, using the management IP of your storage node: /mnt/updates X.X.X.X(ro,sync,no_root_squash) 10. Restart the NFS server to enable the export changes: systemctl restart nfs-server 11. If you are running the default firewall, make the following change so that NFS can pass through the firewall: a. firewall-cmd --permanent --zone=public --add-service=nfs b. firewall-cmd --reload If you are running iptables instead of the new firewall, enable NFS to pass though. 12. Transfer the tar.gz file to the /tmp directory on the CentOS server. 13. Extract the tar.gz file into the /mnt/updates directory as follows: tar -xvf /tmp/hpe_site_bundle.tar.gz -C /mnt/updates 14. Point the storage node at this new NFS share using the IP address or DNS name for this NFS server. The path will look will look as follows: X.X.X.X:/mnt/updates Configuring NFS Server on Windows 2012 R2 Install Network File System on the server using Windows PowerShell. Then create the NFS File Share using Windows PowerShell. 1. Start Windows PowerShell. 2. Right-click the PowerShell icon on the task bar, and select Run as Administrator. 3. Run the following Windows PowerShell commands to install the NFS Server: a. Import-Module ServerManager b. Add-WindowsFeature FS-NFS-Services c. Import-Module NFS 4. Reboot to activate the new NFS Server. 5. After rebooting, start Windows PowerShell again. 6. Right-click the PowerShell icon on the task bar, and select Run as Administrator 7. Run the following Windows PowerShell commands to create the new directory: a. mkdir C:\updates b. New-NfsShare -name updates -Path C:\updates 8. Set permissions on the NFS share, using the management IP address of the HPE StoreVirtual Storage system: a. Grant-NFSSharePermission -Name updates -ClientName X.X.X.X b. -ClientType host -Permission readonly -AllowRootAccess 1 9. Extract the contents of the tarball into the C:\updates directory. 10. Removing an NFS File Share Permission 1. To remove a configured permission, run the following script: 8 Configuring NFS Server on Windows 2012 R2
Revoke-NFSSharePermission -Name updates -ClientName X.X.X.X -ClientType host FTP installation and configuration Installing and configuring vsftp in CentOS 7 Prerequisites You must be logged in as root. Install CentOS 7 and have yum working. 1. Install the vsftp server software using yum. yum install vsftpd 2. Configure the vsftpd software. a. Browse to vim /etc/vsftpd/vsftpd.conf. b. Change the following settings: anonymous_enable=yes write_enable=no chroot_local_user=yes c. Save and exit the file. 3. Restart the vsftpd service. systemctl restart vsftpd 4. Set the service to start upon boot. systemctl enable vsftpd 5. Allowftp through the firewall. Enter the following commands: a. firewall-cmd --permanent --add-port=21/tcp b. firewall-cmd reload Installing and configuring FTP in Windows 2012 R2 Prerequisites You must be logged on with administrator privileges. Windows 2012 R2 must be installed and running. 1. Create a new folder to hold the files located at C:\ftpfiles. a. Open a command prompt. b. cd\ c. mkdir ftpfiles 2. Run Powershell from the same command prompt. powershell 3. Install the FTP server. Install-WindowsFeature Web-FTP-Server 4. Create a new FTP site. New-WebFtpSite -Name FTPSite1 -PhysicalPath C:\ftpfiles -Port 21 FTP installation and configuration 9
Updating major versions or patches 1. On the Software Updates window, select Actions > Install. The Install window opens (Figure 3: Install window on page 10). Figure 3: Install window 2. Select either Major versions or Patches. NOTE: The latest version of the update to which the system can upgrade is automatically selected. If an version is grayed out, you cannot update to that version. 3. Select the update you want to install. 4. Click View clients for a list of clients that need to be installed with the update as displayed in the following figure. 10 Updating major versions or patches
Figure 4: View selected clients 5. Click View volume availability. The View Volume Availability dialog box appears (Figure 5: View Volume Availability on page 12) and lists the volumes and snapshots that will be unavailable during the update. 6. Stop all applications connected to the affected volumes or snapshots and log off those connections before continuing. Updating HPE StoreVirtual 3200 Storage software 11
Figure 5: View Volume Availability 7. Click Close when you are ready to proceed. 8. On the Install window, select the check box for I have reviewed client and the volume availability information (click links below) and taken any necessary actions that are required and am ready to install the software. The Install button will not become active until this check box is selected. 9. To proceed with the update, click Install. After clicking Install, the Tasks window opens so that you can monitor the progress of the update. For more information, see the HPE StoreVirtual 3200 Management Console Online Help. Checking for available updates Check for available updates using one of the following methods: Dashboard window Software Updates window Using the dashboard When you open the StoreVirtual Management Console, it automatically defaults to the Dashboard window. The available patches and updates are displayed under Updates Available in the following figure. 12 Checking for available updates
Figure 6: Updates Available on the Dashboard window Patches Patches are classified as critical (red), recommended (yellow), and optional (green). When you hover over a color, the number of patches for that type are displayed. The following figure illustrates how the view changes when hovering. To view more information about the patches, click Patches. The Patches Available view on the Software Updates window opens. Figure 7: Patches view Updates Updates are also called major versions. To see the versions available to update, hover over the Updates icon in the following figure. Updates and major versions are always classified as recommended (yellow). To view more information about a major version, click Updates. The Major Versions Available view on the Software Updates window opens. Updating HPE StoreVirtual 3200 Storage software 13
Figure 8: Updates view Using the Software Updates window To ensure that the latest versions are listed, select Check for updates from the Actions menu on the right side of the Software Updates window. The day and time are listed in the Checked for updates box. Figure 9: Check for updates status When you select StoreVirtual > Software Updates, all available major versions and patches are displayed on the Overview view in the following figure. NOTE: The version information shown in the following figure and similar figures in this guide is an example only. The patches and major versions listed are not actual versions available as updates. 14 Using the Software Updates window
Figure 10: Software Updates Overview To view more detail, click the triangle to the left of a major version or patch displayed in the following figure. Figure 11: Details of a major version To switch between views on the Software Updates window, select the Software Updates menu and select the desired view, as displayed in the following figure. Updating HPE StoreVirtual 3200 Storage software 15
Figure 12: View options on Software Updates window Viewing and updating clients IMPORTANT: If you have recently installed a new OS, View clients displays the clients that are compatible with the current OS version. 1. From the Actions menu on the right side of the Software Updates window, select View clients (Figure 13: Actions menu on page 16). Figure 13: Actions menu 2. The View Clients dialog box opens as displayed in the following figure. 16 Viewing and updating clients
Figure 14: View Clients dialog box 3. Verify that the version of the client listed is the version installed. If an update is required, click the link under Software Download Location and use the following steps to update the client: a. Copy the file to a shared location. b. Browse to the server that is running that client. c. Update the client on that server. 4. When finished, click Close on the View clients dialog box. Firmware updates The available patches listed will include only those patches that are applicable to your system. NOTE: Drive firmware updates must be done offline. Not all updates for hardware components require offline updates. Firmware updates 17
Troubleshooting Verifying firmware and software versions Software and firmware versions for the StorevVirtual 3200 storage are displayed in the system report. 1. On the StoreVirtual menu, select Storage Systems. 2. Select a storage system in the navigation pane. 3. Select the Storage System Report from the Storage System menu on the content pane. 4. Scroll through the details of the storage system report to find the desired component version information. For more information, see the HPE StoreVirtual Management Console User Guide. Update while in Support Mode fails Symptom In the Tasks view, the task detail contains the following error message: One or more of the store processes are in the wrong state to perform the update on the controller with IP address aaa.bbb.ccc.ddd Cause RAID is in a degraded state. Action 1. Review the health status and event information for details about the degraded RAID. 2. Resolve the degraded RAID issues and try the update again. 18 Troubleshooting
Websites General websites Hewlett Packard Enterprise Information Library Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix Storage white papers and analyst reports www.hpe.com/info/eil www.hpe.com/storage/spock www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. Websites 19
Support and other resources Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect Technical support registration number (if applicable) Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs Add-on products or components Third-party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates: Hewlett Packard Enterprise Support Center Hewlett Packard Enterprise Support Center: Software downloads Software Depot To subscribe to enewsletters and alerts: www.hpe.com/support/hpesc www.hpe.com/support/downloads www.hpe.com/support/softwaredepot www.hpe.com/support/e-updates To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/accesstosupportmaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR. 20 Support and other resources
For more information about CSR, contact your local service provider or go to the CSR website: http://www.hpe.com/support/selfrepair Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. If your product includes additional remote support details, use search to locate that information. Remote support and Proactive Care information HPE Get Connected HPE Proactive Care services HPE Proactive Care service: Supported products list HPE Proactive Care advanced service: Supported products list www.hpe.com/services/getconnected www.hpe.com/services/proactivecare www.hpe.com/services/proactivecaresupportedproducts www.hpe.com/services/ proactivecareadvancedsupportedproducts Proactive Care customer information Proactive Care central Proactive Care service activation www.hpe.com/services/proactivecarecentral www.hpe.com/services/proactivecarecentralgetstarted Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page. Remote support 21