Release Notes: Blue Jeans 2.9.5 Release 2.9.5 of the Blue Jeans service, scheduled for implementation on March 28, 2015, enhances performance, adds features, improves the user experience, and supports new products. Blue Jeans Meetings: Desktop Experience... 2 Performance Enhancements... 2 Improved Chat Notifications for Browser Users... 2 Streamlined Access to Your Personal Meeting Room... 3 Updated Welcome Screen... 3 Changes for Chrome Users... 4 Re-Enabling NPAPI Plug-in Support in Chrome 42... 4 Blue Jeans Desktop Application (Early Access)... 5 Blue Jeans for WebRTC (Roadmap)... 5 Mobile Devices: New Audio-Only Experience... 6 Product Announcements... 7 Command Center 1.1 (Updated)... 7 New in Command Center Basic... 7 New in Command Center Pro... 7 Blue Jeans Primetime (General Availability)... 9 Blue Jeans Relay (General Availability)... 10 Blue Jeans for Salesforce (Updated)... 10
2 Blue Jeans Meetings: Desktop Experience Performance Enhancements Users will enjoy numerous performance enhancements when using the Blue Jeans browser plugin, including: Reduced CPU Utilization: Increased efficiency with the Blue Jeans browser plugin improves performance of other concurrently running applications and extends battery life. Higher Resilience: Better audio and video quality over connections with high packet loss. High-Bandwidth Capabilities: Take advantage of high-bandwidth connections to deliver enhanced audio and video performance. Content Sharing Quality Improvements: Improved quality and efficiency of shared content on all endpoints. Improved Chat Notifications for Browser Users To make sure that meeting participants are aware of new chat messages, we have added unread message notifications: Animated Chat Notifications: A semi-transparent pulse effect now draws extra attention to unread chat messages: Mac Banner Notifications: If a Mac user is not already focused on the chat panel (reading messages), unread chat messages prompt a Banner notification. Note that when prompted, Mac users will need to approve notifications from bluejeans.com to enable this feature: Windows Notifications: If a Windows user is not already focused on the chat panel (reading messages), unread chat messages will prompt a toaster notification from the Windows Toolbar:
! 3 Streamlined Access to Your Personal Meeting Room Access to your Blue Jeans personal meeting room has been streamlined so participants can immediately choose their Connection Option by going to https://bluejeans.com/your_username (previously, participants would first see a list of published meetings ). Updated Welcome Screen When you join a meeting with the browser, you will notice a new look & feel to the welcome screen that displays when you are the only person in the meeting. You can click the icons to take action:
4 Changes for Chrome Users In version 42 of the Chrome web browser (expected early- to mid-april, 2015), Google will change the default setting for NPAPI plugins like Blue Jeans from enabled to disabled. When NPAPI plugins are disabled in the installed version of Chrome, you can still access My Meetings, pair with room systems, and conduct administrative tasks. However, your experience will change when joining a Blue Jeans meeting as a browser participant: Chrome Version Chrome 41 Chrome 42 NPAPI Default Setting Enabled Disabled Joining a meeting with the Browser connection option All other Blue Jeans features (scheduling, pairing, Command Center, etc.) Participant enters the live meeting in a Chrome tab No change PC: Participant enters the live meeting in a new Internet Explorer window Mac: Participant enters the live meeting in a new Safari window Linux: Participant enters the live meeting in a new Firefox window No Change Although the live in-meeting experience will take place in a separate browser window, the feature set, user interface, and performance is consistent across browsers. There s no need to install a separate plugin for each browser. Re-Enabling NPAPI Plug-in Support in Chrome 42 While a future version of Chrome (expected in September) will permanently disable support for NPAPI plugins, these Knowledge Base articles explain how to re-enable NPAPI plugins in Chrome 42 to preserve the current in-chrome experience: Re-Enabling NPAPI Support via Chrome Flag: How to re-enable NPAPI support as an individual user Updating Group Policy via Active Directory PC: How to re-enable NPAPI plugin support for corporate-managed systems in a Microsoft environment Updating Group Policy via Open Directory / Workgroup Manager Mac: How to re-enable NPAPI plugin support for corporate-managed systems in a Mac environment
5 Please visit the Blue Jeans and Chrome FAQ in the Knowledge Base for additional information and answers to frequently asked questions. Ultimately, Chrome users will participate in Blue Jeans meetings using either the upcoming Blue Jeans desktop application or via WebRTC, as described in the following sections. Blue Jeans Desktop Application (Early Access) As of April 1, 2015, administrators can contact Customer Support to request early access to a pre-release version of the Blue Jeans desktop application. When installed, the live in-meeting experience takes place in the Blue Jeans desktop app, rather than in a browser tab. Out-of-meeting features, such as scheduling, administration, and Command Center, are still accessed in a web browser. The Blue Jeans desktop app has the same design, features, and workflow of the browser plugin. Please visit the Desktop App Knowledge Base article for more information about the Blue Jeans desktop app. Blue Jeans for WebRTC (Roadmap) As of April 2015, the live in-meeting Blue Jeans experience requires a browser plugin or the upcoming Blue Jeans Desktop app. An upcoming WebRTC-based experience will offer essential in-meeting features in any compatible browser with no need to install a plugin or app. A separate communication will give more details about the WebRTC-based feature set and user experience closer to release, expected in June 2015.
6 Mobile Devices: New Audio-Only Experience Mobile participants who want to participate by audio-only are now encouraged to use the Blue Jeans app on their mobile device. In audio-only mode, the Blue Jeans app offers a significantly better experience than dialing in via PSTN, and uses less data and battery power than full video participation: Wideband Audio: Clearer and louder audio makes it easy to hear and be heard. Mode Switching: Participants can switch between audio-only and audio + video modes at will. No Dialing Required: Touching a Blue Jeans URL on a mobile device launches the app and joins the meeting with no need to dial an access number or enter a meeting ID. This process is significantly safer and more convenient when driving or otherwise on the move. Rich Interactivity: Even in audio-only mode, participants can chat with others in the meeting, view shared presentations and documents, and access the attendee list. Although they would miss out on these benefits, participants can still choose to dial-in to a meeting via PSTN by dialing the local access number and then entering the Meeting ID when prompted.
7 Product Announcements Command Center 1.1 (Updated) Command Center version 1.1 delivers several new features to give you more service intelligence about your Blue Jeans deployment. Depending on your deployment, you have access either to Command Center Basic (free for all Blue Jeans customers) or Command Center Pro (part of the Management Package). New in Command Center Basic This feature is available for all Blue Jeans admins: Global Search: Search and retrieve data from the Command Center dashboard: New in Command Center Pro In addition to Global Search, these new Command Center Pro features are accessible to Blue Jeans admins with the Management Package: Recording Analytics: Displays top users by recording count and storage: Ports Dashboard: Display number of concurrent endpoints connecting to Blue Jeans across time for all meetings:
8 Feedback Summary Dashboard: Displays quality ratings given by meeting participants:
9 Blue Jeans Primetime (General Availability) The Blue Jeans Primetime interactive video events service, currently in Limited Availability, will become Generally Available on March 28, 2015. Primetime brings the video-centric experience of Blue Jeans meetings to large events, making it an ideal platform for town hall meetings, webcasts, and any online event that would benefit from enhanced moderation control and the capacity for up to 2,000 attendees. Up to 100 fully-interactive presenters Up to 2,000 watch-and-listen attendees (no plugin required) Enhanced moderation controls, including the ability to promote an attendee to a fullyinteractive presenter Blue Jeans Primetime is sold on a per-event basis, with multi-event discount packages available. Learn more about Primetime at bluejeans.com/primetime, or contact sales@bluejeans.com.
10 Blue Jeans Relay (General Availability) Blue Jeans Relay is a software solution that integrates customer-premise components and applications with the Blue Jeans cloud. Relay Touch, the first solution powered by Blue Jeans Relay, integrates calendar applications, conference room systems, and everyday tablet computers to make joining a Blue Jeans meeting easy and automatic. With scheduled meetings displayed on the Relay Touch app, participants can touch to join meetings from most H.323- and SIP-based conference room system, with no need to dial, pair, or enter a meeting ID. Blue Jeans Relay is free for all Blue Jeans customers, although you must supply a suitable server to host the software and compatible tablets to deploy in your conference rooms. Once released (scheduled for March 31, 2015), you can find additional information at bluejeans.com/features/relay. Blue Jeans for Salesforce (Updated) Blue Jeans for Salesforce integrates video collaboration and screen sharing within Salesforce and Chatter. This update adds support for Activity History logging within Accounts and Opportunities. Learn more about Blue Jeans for Salesforce at the Salesforce App Exchange. Note: While we expect features described in this document to be implemented by their scheduled release dates, Blue Jeans may alter the availability date for one or more components to ensure quality and reliability.