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Omni-Channel Market Trends UK and Global April 215 Monthly analysis of Omni-Channel market trends for UK and Global DESKTOP BROWSER 6 5 Global & UK Desktop Browser Market Trends 4 3 2 1 Chrome IE Firefox Safari Opera 36 Safe Browser Yandex Browser Maxtho n Sogou Explorer Global Market Share % 53 19.79 18.28 5.24 1.73.42.38.27.25.64 UK Market Share % 48.56 24.8 16.13 9.54 1.4.5.2.13.4.41 As With the first Quarter of 215, Chrome continues to dominate the worldwide and UK browser market. Its share remains dominant at 53% globally and 48.56% in the UK. Google recently released Chrome 4 2 and announced that it has disabled NPAPI, a plug-in used to run Java, Microsoft Silverlight, Facebook video to name a few. Oracle has since responded by informing users how they can still use Java on Google Chrome (https://java.com/en/download/faq/chrome.xml). The use of IE sees a slight increase this month globally; up from 19.54% to 19.79% but has dropped slightly in the UK market from 24.95% to 24.8%. Microsoft held a press event this month releasing a number of applications and tools they intend to release later this year, among them was its new web browser formally known as project 'Spartan', Microsoft Edge. Edge will be the default browser for windows 1 and will use Cortana (http://www.engadget.com/215/4/29/microsoft-edge/). Firefox has seen a small increase again in its market share from 15.92% to 16.13% in the UK and from 18.22% to 18.28% globally. This slight increase could be due to Chrome dropping the NPAPI plug-in but is not likely to have a massive impact as there are ways to enable the plug in as shown by Oracle. Safari has seen a decrease globally, from 6.9% to 5.24%, although there has been a slight increase in the UK from 9.45% to 9.54%. Testing effort should continue to concentrate on the top four browsers; Chrome, IE, Firefox and Safari. Windows new browser Microsoft Edge is likely to join this list once it has been rolled out. Sogeti Studio April 215 Market Trends

Omni-Channel Market Trends UK and Global April 215 DESKTOP SCREEN RESOLUTION Global & UK Screen Resolution Market Trends 35 % Market Share 3 25 2 15 1 5 1366x76 8 192x1 8 124x76 8 128x8 144x9 128x1 24 16x9 168x1 5 136x76 8 Global Market Share % 29.74 11.77 8.71 6.93 6.32 6.3 5.9 2.94 2.71 18.95 UK Market Share % 31.22 14.26 4.68 9.55 7.83 5.8 4.64 3.6 1.33 17.63 There has been little change in screen resolution trends this month, The HD desktop screen resolution (1366x768), with an aspect ratio of 16:9, remains the most popular, though the usage share decreased slightly, from 31.22% to 29.78% globally (though there was an increase in the UK). The second most popular size, 192x18, has dropped share to 11.8% globally and by over 2% from 14.26% to 12.35% in the UK. The introduction of 4K technology ("Ultra High Definition") could bring a new resolution to the top of the charts soon, but at the moment the ability to record, save (the file sizes are incredibly large) or play in 4K is limited and therefore not likely to make any headlines here. We also see gradual ups and downs in the rest of the screen sizes between April-15 and May-15 figures. 124x768 has slightly increased in share from 8.71% to 9.5%. 128x8 saw a slight decrease from 9.55% to 7.76%. We suggest that Testing effort should be prioritised in the order of the aspect ratios of; 16:9, 16:1 and 4:3 accordingly. Sogeti Studio is aiming to continue factoring these screen sizes into testing for clients. The Studio will continue to monitor these trends to see if any changes occur. Sogeti Studio April 215 Market Trends

Omni-Channel Market Trends UK and Global April 215 DESKTOP OPERATING SYSTEM 6. 5. Desktop Operating System Market Trends 4. 3. 2. 1.. Win7 Win8.1 WinXP OS X Win8 WinVis ta Linux Unkno wn Chrom e OS Global Market Share % 53.81 15.76 1.91 9.61 3.99 2.24 1.91 1.12.35.3 UK Market Share % 46.78 22.49 4.17 16.81 2.77 3.9 1.48.52.76.32 Windows operating systems (OS) again dominated the desktop market. In April, Windows 7 remained dominant, followed by Windows 8.1. Windows 7 share has dropped slightly from 47.61% to 46.78% in the UK but increased globally from 53.3% to 53.81%. This is likely due to the steady rise of Windows 8.1 with a UK increase from 22.44% to 21.49% and a global increase from 15.39% to 15.76%. Windows are offering a free upgrade to windows 1 for anyone has a copy of windows 8 - regardless of the legitimacy of the copy! This is likely to serve as an incentive for consumers to purchase machines with windows 8/8.1. OS X remained the 3 rd most popular OS in the UK and 4 th most popular globally, which is the same as March-15. The same goes for WinXP, which stays 4 th for UK and 3 rd globally. There are expected to be changes in the market share when Microsoft releases Windows 1 later this year. Sogeti studio will adjust the OS coverage provided to its clients in line with the developing trends. Sogeti Studio April 215 Market Trends

Omni-Channel Market Trends UK and Global April 215 MOBILE/TABLET BROWSER 6. 5. Global & UK Mobile/Tablet Browser Market Trends 4. 3. 2. 1.. Chro me Safari Andro id UC Brows Opera IEMob ile er Nokia Black Berry Firefo x NetFr ont Global Market Share % 29.89 25.86 17.56 11.73 7.82 1.86 1.8.88.43.43 1.74 UK Market Share % 24.98 54.19 9.92.61 1.98 2.18.22 2.82.43.2 2.65 In April, Safari made massive strides the UK market jumping from 3.12% to 54.19% and it has also moved up to 2 nd globally at 25.86%. Apple released figures for Q1 show a massive sell of iphone 6's (over 61 million units), which has a default browser of Safari, to make matters worse for their competitors in the same Quarter Samsung's mobile business saw a major profit drop. Globally, Chrome on Android stays in front with a small increase from 28.93% to 29.89%. Chrome usage has also increased in the UK, from 23.65% to 24.98%. The increased use of Chrome is probably why the share of Android (other android browsers) has dropped slightly in both markets, from 18.14% to 17.56% globally and from 1.5% to 9.92% in the UK. It is expected that Sogeti Studio clients will continue to require testing of all ios and Android browsers, especially Safari and Chrome, as these remain popular and hence testing coverage should include these where appropriate. browsers with small usage should be covered as per client requirements. Sogeti Studio April 215 Market Trends

Omni-Channel Market Trends UK and Global April 215 MOBILE TABLET OPERATING SYSTEM 7 6 Mobile/Tablet Operating System Market Trends 5 4 3 2 1 Androi d ios Series 4 Unkno wn Windo ws Phone Nokia Unkno wn Symbia nos BlackBe rry OS Samsun g Global Market Share % 58.24 27.79 4.3 2.41 1.98 1.29 1.13 1.6 1.1.49.57 UK Market Share % 33.44 56.92.22.32 2.18.2.5 4.44.2 1.94.45 Linux Android and ios have dominated the mobile operating system (OS) market both globally and in the UK for the last three months and continue to do so in April, with Android OS being more popular globally and ios more popular in the UK. However, there has been a drop in ios market share both globally (from 29.76% to 27.79%) and in the UK (from 58.5% to 56.92%). This can probably be attributed to the fact that both markets have seen an increase in Android OS share (from 56.7% to 58.24% globally and from 32.6% to 33.44% in the UK). Again, as seen throughout 215, ios and Android remain the two main players in the market, with a combined market share of over 8% both globally and in the UK. The dominance of these operating systems could be attributed to pre-installation on the devices with the largest market share, i.e. Apple, Samsung and HTC. The Studio will focus on testing with the latest versions of both Android and ios, as well as popular previous versions, particularly for Android due to the large range of devices with different OS installed. This helps towards delivering accurate testing for clients on the appropriate mobile OS. Also, the Studio is monitoring when the new Windows 1 for phones is to be released as this is likely to have some impact on the market shares. Sogeti Studio April 215 Market Trends

Omni-Channel Market Trends UK and Global April 215 MOBILE/TABLET SERVICE PROVIDERS 6 5 Global & UK Mobile/Tablet Service Provider Market Trends 4 3 2 1 Sams ung Sony Unkn Apple own Nokia LG Micro Ericss max on HTC Motor ola Huaw ei Global Market Share % 29.75 27.79 1.5 8.35 3.58 2.72 2.11 2.4 1.98 1.51 1.1 9.2 UK Market Share % 18.95 56.92 2.1 2.16.72 3.1.2 2.59.97.47 4.7 7.48 RIM Globally, Apple remains the dominant service/device provider closely followed by Samsung. However, Apple remains way out in front of Samsung in the UK, despite dropping share from 58.25% 56.92%). Share has also dropped globally (from 29.76% to 27.79%), whereas other providers have seen increases. Samsung has seen slight increases across the board, from 29.48% to 29.75% globally and from 18.56% to 18.95% in the UK. providers continue to hold smaller shares in the market this month with stats moving marginally. A lot of different device providers such as Huawei have joined the tablet/phone market in the last few years offering products at competitive prices with similar features to Apple products. As these products improve, it is expected that users would look to purchase these cheaper alternatives, especially those on a budget, and hence this is expected to impact Apple s market share. Going by the early-215 service trends, there is nothing as yet to indicate that test organisations should move their focus from Apple and Samsung devices. The Studio is monitoring upcoming releases of new Apple and Samsung devices as well as other niche service providers (e.g. HTC, LG, Motorola etc.) and device purchases may be made in this direction if market trends and publicity indicate a need. To find out more about Sogeti Studio, please visit: www.uk.sogeti.com/sogeti-studio Data Source: http://gs.statcounter.com/