Everything you need to know to connect, collaborate and share. Welcome to Skype!

Agenda Introduction Slides Link Today s Topics: What is Skype for Business? Installation Refresher Feature Comparison Why Skype? SfB Features, Tips and Tricks Q&A

Introducing Skype for Business, our powerful new tool for instant messaging, audio and video calling, employee availability (free/busy status) and sharing capabilities in one, easy-to-use program. Phase I Chat / Group Chat Voice Call or Video Call (P2P) Present Desktop (P2P/Multipoint) File Transfer Conversation History Chat with approved external partners (coming Q1 2017) Phase II Voice Call or Video Call (Multipoint) Schedule and Host Online Meetings (coming Q4 2017) Meet Now (coming Q4 2017)

Skype for Business @ GE Key for Instant Collaboration Messaging Voice Calling Video Calling Online Meetings* IM Group Chat Online Presence (Available, Busy, Away..) Peer-to-peer voice calling Enhanced voice (PSTN Conf.)* Peer-to-peer video calling Telepresence integration* Scheduled & adhoc meetings* *Features are expected to be released Q4 2017

SfB Installation Available in MyTech https://ge.service-now.com/mytech/) http://sc.ge.com/*skypeforbusiness Schedule 30 minutes for the installation process. You will not be able to use Office programs while it s being installed. Make sure you save and close any open documents before you proceed. Upon first launch, enter your GE email (firstname.lastname@ge.com) address to login. You will then be redirected to a GE SSO login page. Available for Mac in the GE AppMarket

Cisco Jabber vs Microsoft Skype for Business Feature Comparison Feature Jabber Skype for Business Instant Messaging & Group Chat Animated Emojis Create Groups (Add individuals or Static DLs) Rearrange Groups What s happening Status Buddy List Size 1,000 250 Predictive Search Video & Voice Calling * Outlook Out of Office Message displays as status Meeting Experience (coming Q4 2017) Screen Capture/File Transfer Present Desktop/Launch Meeting Chat with Approved External Parties (coming Q1 2017)

Why Skype for Business? Integrated Collaboration Experience! Collaborate with your Buddies! Skype Meetings *Coming 2017 Customize your Skype Hub Window: Send a chat or start a group chat. Make a voice or video call. Start a meeting Schedule meetings with up to 250 participants. Start an instant meeting from a chat. Join directly from your meeting reminder! Sort your Groups. View Choices (contacts, status, new ). View Upcoming meetings for Today. Further Personalize using Options Menu: Contacts: Choose 1 or 2 lines for buddy display. Alerts (General, DND, Who can contact me). Ringtones and Sounds. Additional Features Certain Approved (Federated) External Parties can be added as contacts. (target for release March 2017) Mobile Apps available in GE App Store. (ios & Android)

Skype for Business Features, Tips and Tricks

Features Skype for Business Hub Window/ Contact List Presence/ Status Calendar Integration Collaborate Gear Icon Tools Options Create Group. Search for contact or DL. Name, SSO, Phone # for search. Main Status: Available, Busy, Do Not Disturb, Away. What s Happening Status: Type your message. View Today s upcoming meetings. Meet Now available in 2017. Instant or Scheduled Meeting. Chat/Group Chat. Voice or Video Call. Present/Share Desktop (person to person) Paperclip: Send screenshot/file. Important! Contact List: 1 or 2 lines My Picture. Alerts: General, DND, Non-GE Contacts Ringtones & Sounds Chat with Approved External Parties, coming soon. Add a Location. Show to others. Meetings happen in Skype no separate browser. 120 Animated Smileys. Etc.

Hub Window/ Contact List Hub Window/ Contact List Search for a contact or DL using name, SSO, Phone #. Create Group. Search for contact or DL. Name, SSO, Phone # for search. Chat with Approved External (Federated) Parties, coming soon. Add contact not in my Org. Create a group.

Presence/ Status Presence/ Status Set your general status. Outlook integration. Main Status: Available, Busy, Do Not Disturb, Away. What s Happening Status: Type your message. Easily delete. Add a Location. Show to others. Type your message. Clear to delete. Add a location. Skype will remember it for you. Show or hide from others.

Calendar Integration View Today s schedule Calendar Integration View Today s upcoming meetings. Start an Instant Meeting Skype Meetings display in blue. Meet Now available in 2017. Instant or Scheduled Meeting. Meetings happen in Skype no separate browser. Use your email address & SSO password when credentials are requested.

Collaborate Send Feedback. Look below for emojis. Add users to chat. Collaborate Chat/Group Chat. Voice or Video Call. Present Share Desktop Paperclip: Send screenshot/file (Snip Tool). Important! Send file/snip screen Mark Important! Smileys 120 Animated Smileys. Show/Hide chat content Video Call Voice Call Present More Options

Gear Icon Tools Options Gear Icon Tools Options View more contacts by setting to 1 line. Contact List: 1 or 2 lines. Add your image. My Picture. Set Alert location. Alerts: General, DND, Non GE Contacts. Ringtones & Sounds Set your ringtone and sound preferences.

Start Skype for Business at Login. Windows Tools>>Options>>Personal>> Select Automatically start the app when I log on to Windows Mac Right Click Icon>>Options>> Open at Login

Tips and Tricks Make using Skype easier! Shift+Enter will allow you to move to next line in chat box. Ctrl+Enter will start a person to person voice call. Send screenshot/snip: Windows Key+S to copy then Ctrl+V to paste & send. Drag & drop: Your groups to sort to your preference. Move contacts into a different group. Drag & drop contacts from your buddy list into a chat or meeting. Add a contact to your buddy list from a chat or meeting using drag & drop. Move between contact views filter your contacts. Groups, Status, New, etc. Search for contacts using name, email, SSO, or phone number! To easily locate a file someone sent you: Gear, File, View Received Files.

Skype Top 5 FAQs Frequently Asked Questions Can I import my contact list? There is no import feature in Skype. You can add individuals or static DLs to your buddy list. This is an opportunity for a fresh start; only add the contacts you talk to most frequently. Use the (predictive) search to start a chat with infrequent contacts. Don t see your meetings listed in Today tab? When will Skype Meetings be available? You may need to re-enter your Exchange credentials. Skype checks your outlook status every 30 minutes for new meetings. If Exchange loses connection or switches network, you will be re-prompted for your credentials. You can join Skype Meetings hosted by legacy Alstom currently. Legacy GE employees will begin hosting their own Skype Meetings later in 2017. I can t add my profile picture. Can I chat with people outside GE? Only users that have upgraded to Microsoft Office 365 will be able to add their photos to Skype. Instructions in FAQs Certain federated companies can be added to your contact list using Add a Contact Not in My Organization option. Additional information can be found here: sc.ge.com/*sfbfederationrequest. We are waiting on final business approvals to see if Consumer Skype users are able to be added to your contact list.

Tips & Tricks Shift+Enter will allow you to move to the next line. Ctrl+Enter will start a voice call to current chat contact. Back to Tips&Tricks

Tips & Tricks Send a screenshot/snip: Windows Key+S, select content to copy to clipboard, then Ctrl+V to send in chat. Hit Esc to cancel selection. *Certain BUs are not approved for file transfer. Back to Tips&Tricks

Tips & Tricks Click on a group or contact and drag & drop to your preferred location. Click Contact s Name & drag. Click Group Name & drag. Back to Tips&Tricks

Tips & Tricks Drag and drop contacts from your contact list into a chat or meeting. Click contact & drag into chat. Back to Tips&Tricks

Tips & Tricks Add a contact to your contact list from a chat or meeting using drag and drop. Click user & drag into contact list. Back to Tips&Tricks

Tips & Tricks Move between contact views: Groups, Status, Relationships, New. Back to Tips&Tricks

Tips & Tricks Search for contacts using their name, email, SSO, or phone number. Search by Name Search by Email Search by SSO Search by Phone Number Back to Tips&Tricks

Tips & Tricks Find files your contacts have sent you: Gear Icon File View Received Files. Can also be found by navigating: C:\Users\YOURSSONUMBER\Documents\My Received Files Back to Tips&Tricks

SfB Mobile Apps Android and ios in GE App Store Note: Skype for Business icon has blue letter and white background. x *Please be sure to download Skype for Business from App Store and not Skype Consumer.

Login Slides Logging into Skype for Business 3. In order to display status and meeting info, enter your Outlook details: GE Email address & password.

Login Slides Logging into Skype for Business 4. Start creating your contact list and set your Skype for Business preferences in options menu.

Thanks for attending Skype for Business MyTech Discover Page: http://sc.ge.com/*sfb Welcome Guide: http://sc.ge.com/*sfbwelcomeguide Yammer Group: https://www.yammer.com/ge.com/#/threads/ingroup?type=in_group&feedid=10755 950&view=all Have you experienced an issue? Please report here: http://sc.ge.com/*sfbproblem Please contact the Helpdesk (select Chat with Helpdesk or Call the Helpdesk ) if you experience any technical issues.