Thuraya Telecmmunicatins Cmpany Thuraya SatSleeve Frequently Asked Questins
1. Are there different Thuraya SatSleeve mdels available? T date, Thuraya has launched tw versins f the SatSleeve mdels. The first generatin was launched in March 2013 and prvided call and SMS functinality in satellite mde. The secnd generatin SatSleeve, launched in September 2013, replaces the first mdel. In additin t call and SMS functinality this mdel als has satellite data functinalities fr emails, instant messaging, scial media apps, etc. 2. Hw des the Thuraya SatSleeve wrk? What are its features? The Thuraya SatSleeve is a cmpact adaptr that allws iphne users t turn their iphne int a satellite smartphne, giving them the ability t have reliable cnnectivity beynd the cverage f traditinal terrestrial netwrks. The Thuraya SatSleeve wrks by using an iphne App that can be dwnladed fr free frm the Apple App Stre. When dcked in the SatSleeve, the iphne can access email and ppular scial media and messaging apps such as Facebk, LinkedIn, Twitter and WhatsApp amng many thers. Thuraya SatSleeve users can pst news updates, chat via message apps with their cntacts as well as send and receive emails frm the mst remte lcatins in satellite mde. 3. Which iphne mdels can be used with the Thuraya SatSleeve? The Thuraya SatSleeve is cmpatible with the iphne 4, 4S and 5. The first generatin mdel f the Thuraya SatSleeve has an adaptr fr iphne 4/4S inside the package, while the secnd generatin mdel has an adaptr fr iphne 5 inside the package. Hwever, the adaptrs can be bught separately frm Thuraya Service Partners. 4. Where can I dwnlad the Thuraya SatSleeve App? The SatSleeve App can be dwnladed fr free frm the Apple App stre directly thrugh yur iphne. 5. What netwrk des the Thuraya SatSleeve run n? The Thuraya SatSleeve wrks in satellite mde thrughut Thuraya s entire cverage netwrk which cvers tw thirds f the glbe, acrss 140 cuntries. 6. What is the data speed f the Thuraya SatSleeve? The Thuraya SatSleeve prvides yu with access t emails, instant messaging, apps and basic Internet cnnectivity in satellite mde. If yu chse t access the Internet in satellite mde with the SatSleeve, please nte that satellite data speeds are nt as fast as 3G r 4G terrestrial netwrks. Data dwnlad speeds are up t 60 kbps fr dwnlads and up t 15 kbps fr uplads n GmPRS.
Fr the best internet experience using yur Thuraya SatSleeve: Select a Thuraya Access Pint Name (APN) with built-in cmpressin (g t SatSleeve Settings > GmPRS) When emailing r messaging, reduce the size f images t decrease the verall message size Use mbile versins f websites and Apps (e.g. Facebk, Twitter, etc.) rather than desktp versins f websites Use web brwsers that ffer the ptin f text-nly brwsing r use websites that cnvert webpages int text-nly pages 7. Des the iphne wrk n terrestrial netwrks when it is dcked in the Thuraya SatSleeve? Yes it des. Yur iphne can still be used t make nn-satellite calls and t access the Internet while being dcked in the SatSleeve, which als serves as a back-up battery charger. 8. Which SIM card can be used in the Thuraya SatSleeve? The Thuraya SatSleeve can be used acrss the Thuraya netwrk either with a Thuraya SIM card r with a standard GSM SIM card frm ver 350 wrldwide GSM peratrs acrss mre than 160 cuntries. Thuraya s GSM raming services ffers yu a cst-effective and flexible service t fit yur individual needs when traveling. Thuraya SatSleeve enables yu t enjy ubiquitus satellite cverage even in the mst remte envirnments that are nt served r under-served by terrestrial netwrks. 9. During an active call with the Thuraya SatSleeve, smetimes the Hld and SMS buttn are greyed ut, why? Calls that are made within the Thuraya netwrk (e.g. frm SatSleeve t SatSleeve r t a Thuraya XT satellite phne) d nt supprt SMS while in an active call and d nt supprt cnference calls. Hwever, the Hld and SMS features will be available when ne party is a landline r GSM phne. 10. Can I use the charging functin f the Thuraya SatSleeve fr the iphne during calls and during data usage? N, the iphne charging functin frm the SatSleeve is nt available during active calls r data usage.
11. What are the dimensins and weight f the Thuraya SatSleeve? The dimensins f SatSleeve s main unit is138 x 69 x 20 mm (h x w x d) and weighs 171g. The iphne 4/4S adaptr measures 138 x 69 x 12 mm (h x w x d) and weighs 27g. The iphne 5 adaptr measures 142 x 69 x 13 mm (h x w x d) and weighs 49g. 12. What is included in the Thuraya SatSleeve package? The package cntains the Thuraya SatSleeve s main unit, an adapter fr iphne 5 (adaptrs fr iphne 4/4S are available separately), battery, travel charger (with fur adapters fr EU, UK, CN/JP, AUS), USB cable, a user manual in 14 languages, warranty card and an accessries inf sheet. 13. Des the Thuraya SatSleeve have its wn micrphne and speaker? Yes, the Thuraya SatSleeve cmes with its wn micrphne and speaker. 14. Hw lng des the battery last? The Thuraya SatSleeve s standby time is up t 36 hurs, with talk time f up t 3 hurs. 15. Hw lng des it take t charge the Thuraya SatSleeve? It takes apprximately 2 hurs and 30 minutes t charge an empty Thuraya SatSleeve. 16. Hw t knw when the battery f the Thuraya SatSleeve is fully charged withut having the iphne App pen? The LED n the Thuraya SatSleeve will turn frm red t blue. 17. After switching n the battery charging switch repeatedly, the Thuraya SatSleeve s battery went frm 3 bars t 1 bar. Why is that? Please be advised that using the battery switch repeatedly will drain the battery rapidly. 18. Which languages des the App supprt? The Thuraya SatSleeve App supprts the fllwing languages: Arabic, Bahasa Indnesia, Chinese (Simplified), English, French, German, Italian, Japanese, Krean, Prtuguese, Russian and Spanish. 19. Hw d I change the language f the SatSleeve App? The language f the App changes when the language f the iphne is changed.
20. What is an Inf Message? An Inf Message r Cell Bradcast is a netwrk service message that prvides certain types f infrmatin via SMS in a specific regin. Please nte that this service is currently nt available n the Thuraya netwrk. 21. I m cnnected t the Thuraya netwrk but the GPS icn in the status bar keeps n flashing. What des it mean? If the GPS icn flashes, it indicates that the device des nt have a GPS-fix (ie, the unit culd nt receive the GPS psitin frm the GPS satellites). T rectify this, please mve t a place with an unbstructed view f the sky that will allw the Thuraya SatSleeve t receive its GPS psitin. 22. Hw can I receive calls when the iphne is nt dcked and paired? The main unit f the Thuraya SatSleeve has a vibratin alert t indicate incming calls. Yu can accept incming calls using the SOS buttn and yu can even make a call withut yur iphne dcked in the Thuraya SatSleeve because the main unit has a micrphne and speaker. T end any calls, press the emergency buttn again. 23. Hw can I receive incming calls when the iphne is dcked and paired but the App is nt pen? The main unit f the Thuraya SatSleeve will have a vibratin alert t indicate incming calls. All yu have t d is pen the App and then accept the call. 24. What happens if I am n a satellite call and there is an incming GSM call? When this happens, yur satellite call will be discnnected. 25. D I have t pair the Thuraya SatSleeve with the iphne every time I switch them n? Nrmally the units have nly t be paired ne time, the units will then pair autmatically the next time. 26. Can I cnnect multiple iphnes t the Thuraya SatSleeve in parallel? N, nly ne unit can be cnnected. 27. Can I d a data sessin in parallel with a vice call? N, nly a vice call r a data sessin at a time can be established.
28. What is the maximum WiFi range f the SatSleeve? The Wifi range indrs is up t 20 meters and utdrs it is up t 50 meters. 29. Hw lng des it take t fully charge the iphne using the SatSleeve? It takes 4 hurs t fully charge the iphne using the SatSleeve as a backup. 30. Can I use the data mde f the SatSleeve withut being paired via Bluetth? N, in rder t access the SatSleeve App n the iphne yu need t be paired via Bluetth.