Frequently Asked Questins General 1. What is BSP Mbile Banking App? BSP Mbile Banking App, is a smartphne applicatin that allws yu t securely access yur bank accunt (s) anywhere, anytime at yur cnvenience withut having t visit a branch 2. Where can I dwnlad BSP Mbile Banking App? Fr iphne and ipad users yu can dwnlad frm Apple App Stre Fr Andrid users, yu can dwnlad frm Ggle Play Fr Windws users, yu can dwnlad frm Windws Stre 3. What are supprted mbile devices fr BSP Mbile Banking App? iphne, ipad and ipd Tuch are supprted when running ios 6.0 and abve Andrid devices are supprted when running OS 2.2 and abve Windws devices are supprted when running OS 8.0 and abve 4. Des BSP have an iphne App? Yes. If yu are an iphne user, yu can dwnlad a free applicatin via the App Stre in itunes. Dwnlad the BSP iphne app. 5. Des BSP have an Andrid app? Yes. If yu are an Andrid phne user, yu can dwnlad a free applicatin via Ggle Play. Dwnlad the BSP Andrid app. 6. Des BSP have a Windws App? Yes. If yu are a Windws phne user, yu can dwnlad a free applicatin via Windws Phne Stre. Dwnlad the BSP Windws app. 7. In what languages is the BSP mbile banking app available? The BSP Mbile Banking App is available in English nly at this time. 8. Why des my Mbile Banking sessin time ut? The time limits are a security measure fr yur prtectin. If yur sessin remains idle fr 15 minutes r if yur sessin exceeds the maximum sessin time f 15 minutes yu will autmatically be lgged ut. Simply lg back in. 9. Des BSP Mbile Banking App wrk with a pre-paid mbile line? BSP Mbile Banking App wrks n any type f mbile line with an internet cnnectin. Please check with yur service prvider regarding the data charges that might apply. 1
Frequently Asked Questins 10. Is BSP Mbile Banking App free? Yes, BSP Mbile Banking App is Free. Regular transactin fees assciated with yur BSP accunt(s) will apply. Hwever, standard mbile phne cntracts and mbile service charges will apply. Check with yur mbile phne service prvider fr specific details. If yu are calling us frm yur mbile phne, standard call charges will als apply. 11. What is the difference between BSP Mbile Banking App, BSP Mbile Banking & BSP Mbile Internet Banking? The difference between these prducts is as fllws: BSP Mbile Banking App Is a smartphne app that is dwnladable via an App Stre, which allws yu t securely perfrm banking activities, via wireless internet BSP Mbile Banking Is a menu based service where yu Dial *131# t securely access yur bank infrmatin using yur mbile phne BSP Mbile Internet Banking Is an internet based service, that yu can securely access yur bank infrmatin using yur mbile web brwser 12. What features are available via BSP Mbile Banking App? Yu can perfrm the fllwing features using BSP Mbile Banking App: View yur accunt balances View yur 10 transactin histry Transfer funds between yu wn BSP accunts Transfer funds t ther BSP accunts Transfer funds t ther lcal bank accunts Pay Wantk with n bank accunts Pay yur bills Tp Up yur mbile phne r thers Tp Up yur EasiPay meter r thers Set Alerts fr yur accunt Schedule Payment fr 3rd Party funds transfer Change yur passwrd Add r delete a Mbile Number r Meter Number Add r delete a Persnal Biller r Payee 13. What are the fees applied when perfrming transactins using BSP Mbile Banking App? Visit BSP Website t find ut n ur fees applied. 14. Hw can I lgut f the BSP Mbile Banking App? T lgut f BSP Mbile Banking App, select the Lgut buttn n the tp right hand crner f the applicatin. 15. Can I access BSP Mbile Banking App verseas? 2
Frequently Asked Questins Yes. BSP Mbile Banking app is accessible anywhere as lng as yu have a cnnectin t the internet via yur mbile device. Please nte that yu may incur raming data charges while verseas. Please check with yur service prvider fr data charges that may apply. BSP Mbile Banking App will wrk n wireless netwrk as lng as yu have internet. Device 1. D I need a smartphne t use BSP Mbile Banking App? Yes, yu need a smartphne (Andrid, Windws and Apple devices) t use BSP Mbile Banking App. 2. What if I replace my mbile device r upgrade t a new ne? If yu replace r upgrade yur mbile device yu will need t dwnlad app and activate yur device t use the app with yur existing lgin credentials. Hwever, if yu utilise the mbile app, we recmmend yu remve ur app frm yur device befre yu discard it. Yu will als need t dwnlad the app t yur new device. 3. What happens if I change my mbile device phne number? When yu change yur mbile device phne number, cntact ur BSP Custmer Service Centre n 320 1212 (Lcal) r +675 305 7900 (Internatinal) t update yur mbile number. Activate USSD Mbile Banking service n yur mbile phne by dialling *131# and fllw the prmpts Activate the service n mbile banking app Enrlment and Activatin 1. D I need t enrl t use BSP Mbile Banking App? Yes. Yu must be an activated user fr BSP Mbile Banking (*131#) in rder t activate fr BSP Mbile Banking App. 2. Can my username/user ID be used n the Mbile Banking App, Mbile Internet Banking and r Persnal Internet Banking? Yes. Yur Username/User ID can be used fr Mbile Banking App, Mbile Internet Banking and Persnal Internet Banking as this is yur Custmer Identificatin Number. 3. Are my BSP Mbile Banking App, BSP Mbile Internet Banking and r BSP Persnal Internet Banking Passwrd interchangeable? N. Yur BSP Mbile Banking App, Mbile Internet Banking and Persnal Internet Banking Passwrd is NOT interchangeable. Yu will need t create a different passwrd fr each. 4. Hw can I activate BSP Mbile Banking App after I dwnlad the applicatin? When yu dwnlad the app, yu will be asked n yur first access t set up yur 13
Frequently Asked Questins Mbile Banking app, first time users will need t perfrm Activate User ptin which is available n Sign In Screen. Yu will need t enter yur BSP CIF Number, BSP bank number card and mbile number that are registered fr BSP USSD Mbile Banking. Enter all the details and Submit. Yu will receive 6 digits SMS Activatin Cde that yu need t enter in the next screen, fllwed by new and cnfirm passwrd creatin. Submit all the details fr prcessing. Every time yu attempt t use BSP Mbile Banking App n new mbile device after first time activatin, yu will need t perfrm Activate User ptin which is available n Sign In Screen. Yu will need t enter yur BSP CIF Number, BSP bank card number and mbile number that is registered fr BSP USSD Mbile Banking. Enter all the details and Submit. Yu will receive 6 digits SMS Activatin Cde that yu need t enter in the next screen and Submit. Yu will cntinue t use the same passwrd created during first time activatin. Yu must be an activated user fr BSP Mbile Banking. If nt registered fr BSP Mbile Banking visits ur nearest Branch r Cntact ur Custmer Service Centre n 320 1212 (Lcal) r +675 305 7900 (Internatinal) t apply. 5. Hw sn des the SMS OTP Activatin cde expire? Yur sms OTP Activatin cde will expire after 30 minutes f receiving it. 6. What if I replace my mbile phne number? Cntact BSP Custmer Service Centre n 320 1212 (Lcal) r +675 305 7900 (Internatinal) t update yur details. Fllw the activatin steps t activate service n yur mbile phne device. 7. D I have t agree t the Terms and Cnditins t participate in Mbile Banking? Yes, yu need t agree/accept the terms and cnditins in rder fr yu t activate t Mbile Banking App 8. Can I use multiple mbile devices t access Mbile Banking App? Yes, yu can use multiple device t access Mbile Banking App Transfers and Payments 1. Are the transfers r payments made t ther BSP accunts immediate? Yes. Transfers r payments made between yur wn BSP accunts r t third party BSP accunts are immediate. 2. When I make a transfer t ther lcal cmmercial banks, is it immediate? N. This is dependent n hw sn ther banks prcess this as an electrnic file is sent t the ther bank. 14
3. Can I schedule transfers fr later r set up a recurring transactin? Yes, yu can schedule transfers fr later r set up a recurring transactin via BSP Mbile Banking app. 4. Can I pay bills using BSP Mbile Banking app? Yes. Yu can use the Billpay icn n the BSP Mbile Banking app t pay yur bills. 5. Can I change r delete a scheduled payment that I have previusly set up using BSP Mbile Banking app? Yes, yu can use BSP Mbile Banking app t change r delete a scheduled payment that yu have set via BSP Persnal Internet Banking and BSP Mbile Banking app. 6. Hw much transactin histry is available thrugh Mbile Banking? There is a limit f 10 ttal transactins. 7. What are the Mbile Banking app daily transactin limits? K5,000 daily limit fr payments t anyne r any accunt K5,000 daily limit fr BillPay 8. Hw much prepaid electricity can I buy? Yu are able t buy prepaid electricity fr any amunt, prvided that the amunt f the purchase is within the minimum K15 and maximum K200 amunts sld by PNG Pwer. 9. Hw much prepaid mbile tp-up can I buy? Yu are able t buy prepaid mbile tp-up fr any amunt, prvided that the amunt f the purchase is within the minimum K3 and maximum K100 amunts sld by Digicel. 10. Hw d I change which accunts I can access via Mbile Banking App? T change yur accunts access, yu will cntact BSP Custmer Service Centre t make changes t yur accunt access n 320 1212 (Lcal) r +675 305 7900 (Internatinal) t update yur details r check any BSP Branch near yu. 11. What types f accunts can I access with Mbile Banking App? MOBILE BANKING APP Frequently Asked Questins Persnal Accunts nly (Cheque Accunts/ Savings Accunts & Lan Accunts which are registered under Internet Banking (IB) and Mbile Banking (*131#) can be accessed. Alerts 1. What are BSP Alerts? BSP Alerts are SMS ntificatins/messages sent t yur mbile phne abut specific transactins that have been systematically designed t send ut these ntificatins/messages. 15
2. What are the different transactins I can receive Alerts fr n my mbile phne? Yu can decide and chse the different transactins yu wuld like t receive Alerts fr. The different transactins which yu culd receive Alerts fr are: Yur accunt is verdrawn Yur balance is belw an amunt yu specified Yur salary has been paid int yur accunt There is a transfer f funds ut frm yur accunt There is a transfer f funds int yur accunt A depsit is made int yur accunt Yur accunt details are updated n ur system Yur accunt address has been changed A withdrawal is made frm yur accunt 3. Will there be any charge fr receiving Alerts? N. All BSP Alerts are FREE. 4. Where can I get further infrmatin n Alerts? Cntact BSP Custmer Service Centre n phne 320 1212 r 7030 1212 5. Can I pt ut f SMS Alerts? Yes, yu can at any time yu want simply g t alerts and d the necessary changes Technical 1. What if I can t cnnect t the Internet n my mbile device? Cntact yur mbile phne service prvider t assist yu and enable yur mbile phne device t cnnect t the internet. Security 1. Is BSP Mbile Banking App secure? Yes. Yu can be cnfident that BSP Mbile Banking app is secure, prtecting the cnfidentiality f yur accunt infrmatin and the integrity f all transactins. 2. What infrmatin is stred n my mbile device? When using BSP Mbile Banking app, n cnfidential infrmatin is stred n yur mbile phne device. Helpful Tip D nt use a ntepad prgram r yur device s address bk t stre yur BSP Mbile Banking App Username r passwrd. 3. Can I get a cmputer virus frm BSP Mbile Banking App? MOBILE BANKING APP Frequently Asked Questins BSP Mbile Banking app has applied the standard security features t ensure that there has been n tempering with any pages sent t r frm the mbile device. 16
Frequently Asked Questins 4. Is there a lckut cunt? Yes. After three unsuccessful lgin attempts t BSP Mbile Banking App, yur accunt will be lcked. This security feature prevents thers frm trying t gain access t yur accunts by guessing yur lgin infrmatin. 5. What can I d t prtect my security and privacy? Similar t when yu transact nline frm yur cmputer, there are sme simple steps yu shuld take when using BSP Mbile Banking App t ensure the security f yur infrmatin and prtect yur privacy. Prtect yur BSP Mbile Banking app Username and Passwrd. D nt reveal it t anyne. Change yur passwrd n a regular basis. When chsing passwrd a cmbinatin f letters and numbers is best Memrise yur passwrd. Never stre them n yur mbile phne device Never leave yur mbile phne device unattended while using BSP Mbile Banking app Many mbile phne devices have built in passwrd prtectin, s if yur device ffers this feature, we suggest using it t set a passwrd fr yur device. This will prvide additinal prtectin if yur device is lst r stlen. Limit yur risk f installing malicius sftware by nly dwnlading applicatins frm the stre fr yur device. 6. What happens if my mbile phne device is lst r stlen? If yur mbile phne device is lst r stlen, it is unlikely that smene culd access yur accunt infrmatin unless they als knw yur BSP Mbile Banking App Username and Passwrd. Hwever, t be n the safe, cntact BSP Custmer Service Centre n 320 1212 (Lcal) r +675 305 7900 (Internatinal) t cancel the service. Miscellaneus 1. Wh d I call if I have a prblem? Cntact yur mbile service phne prvider if yu have a: Prblem with yur mbile phne Technical query abut yur handset Questin abut yur data csts r yur mbile phne bill Cntact BSP Custmer Service Centre n 320 1212 (Lcal) r +675 305 7900 (Internatinal) if yu have a: Questin abut yur accunts Questin abut the BSP Mbile Banking app 2. Can I activate my internet banking security device via BSP Mbile Banking App? N. Yu cannt activate yur internet banking security device via BSP Mbile Banking app. 3. D I need a BSP accunt t use BSP Mbile Banking App? Yes. Yu must have a persnal banking accunt with BSP t use BSP Mbile 17
Frequently Asked Questins Banking app. 4. What happens t my sessin if I leave my phne idle fr a while? The time limits are a security measure fr yur prtectin. If yur sessin remains idle fr 15 minutes r if yur sessin exceeds the maximum sessin time f 15 minutes yu will autmatically be lgged ut. Simply lg back in. 5. Can I print my receipts? As it is nt pssible t print a receipt frm yur phne, yu will need t take a manual nte r a screen sht f the transactin receipt number.6. What happens if I am lcked ut f the applicatin r frgt my passwrd? Cntact BSP Custmer Service Centre n 320 121 (Lcal) r +675 305 7900 (Internatinal) t unlck the applicatin r reset yur passwrd fr the applicatin. 6. What happens if I am lcked ut f the applicatin r frgt my passwrd? Cntact BSP Custmer Service Centre n 320 121 (Lcal) r +675 305 7900 (Internatinal) t unlck the applicatin r reset yur passwrd fr the applicatin. 7. What happens if I answer a phne call r SMS whilst using MB app? If a device supprts multi-tasking (running multiple applicatins at ne time), the banking sessin may stay lgged n. On sme devices hwever, the applicatin may time ut. If yu were in a middle f a transactin, please verify in the transactin histry if it cmpleted. 8. What are the passwrd requirements? Passwrd requirements alphanumeric (abc123) characters, at least ne uppercase ne lwercase and ne number 9. What are the passwrd requirements? Be different frm existing passwrd. Nt cntain yur custmer number. Be at least eight (8) characters lng but nt mre than fifteen (15) characters. Cntain at least ne number (0-9), ne upper case letter (A-Z) and ne lwer case letter (a-z). 10. Hw d I change my passwrd? Yu can change yur passwrd under the Preference ptin 11. Can I change my Username fr BSP Mbile Banking App? N. Yu cannt change yur Username fr BSP Mbile Banking App. Yur Username is set at default by BSP when yu register fr BSP Mbile Banking App. 12. Can I make payments t internatinal accunts? N. BSP Mbile Banking App des nt have the ptin t make internatinal payments. 18
13. Can I access my accunt using the Mbile Banking App if my accunt requires 2 signatures t sign? N. BSP Mbile Banking app des nt supprt 2 t sign access. 14. D I need t register fr BSP Mbile Banking App? Yes. Yu must be registered fr BSP Mbile Banking (*131#) in rder t use the BSP Mbile Banking app. 15. If I have cancelled my Mbile Banking service, can I still access Mbile Banking app? N. When yur Mbile Banking service is cancelled, yu will nt be able t access the Mbile Banking app. 16. Will I need t have my nline security device t use BSP Mbile Banking app? N. Yu d nt need t have yur nline security device t use BSP Mbile Banking app 17. Can I be lgged n t Mbile Banking and Mbile Banking app at the same time? N. Yu cannt be lgged n t Mbile Banking and Mbile Banking App at the same time. 18. Why d I need t upgrade my Mbile Banking App? If there s any bank changes t the app, upgrading yur app can allw yu t see thse changes. 19. D I need t perfrm User Activatin every time I upgrade my app n same mbile device? N, yu wn t activate the user again if yu are using the same mbile device, yu can use the existing User ID and Passwrd t lgin t the Mbile Banking App 20. Hw will I knw if there is future enhancement n the App MOBILE BANKING APP Frequently Asked Questins Yu will be ntified either by lcal advertising thrugh the media, the BSP Web Site r frm cunter displays in BSP branches, als via Messages t yu Mbile Phne. 1 9
Frequently Asked Questins 10