Dream Catchers, Inc. Profile Executive Summary Dream Catchers is a U.S. Corporation providing ITIL Certification training and consulting services, ITIL Books and related Publications, and Workshops to enhance our ITIL Certification Courses. The company is focused on improving the effectiveness of IT Operations. We provide ITIL Certification training utilizing the highest standards of quality for Instructors, Course Materials, and Quality of Service guidance from Loyalist Certification Services (LCS). Dream Catchers focus in these areas allows us to provide expert knowledge and solutions to our clients. Corporate Contacts Lori Smitherman Office 210-647-0707 CEO Toll Free 7107 Shadow Run Fax 210-579-7007 San Antonio, TX 78250 Email: lori@itil.us.com Procurement Reference Information Federal Tax ID: 47-0878707 Dun & Bradstreet: 132028247 Texas HUB Certification: 1470878707300 (Copy of certificate on page 5) NASIC References: 451211 Book Stores 443120 Computer and Software Stores 518210 Data Processing Services 541611 Management, Scientific, and Technical Consulting 611430 Professional and Management Development Training 611420 Computer Software Training Federal Government/DOD Reference Information Registered as Small Business, Woman Owned Business with Pronet Pronet Cage Code: 3KYG2 SBA Customer No: P0418827 ITIL Accreditation Dream Catchers is accredited by Loyalist Certification Services. See Accreditation Certificate on page 4 of this document. Payment Acceptance Purchase Order / Check Credit Cards: Visa, Master Cards, Discover, American Express 2/1/2013 www.itil.us.com Page: 1
Catalog of Products and Services Certification Training ITIL Foundations 2011 edition ITIL 2011 Intermediate Courses LifeCycle Courses (5) SS, SD, ST, SO, CSI Capability Courses (4) RCV, PPO, OSA, SOA ITIL Managing Across the Lifecycle ITIL Expert Program ISO 20000 Foundation Project Management Professional Project Management For ITIL ITSM Workshops ITIL Executive Awareness ITIL Overview for IT Staff ITSM Business Simulation ITSM Framework Architecture Workshop ITSM Implementation Planning Workshop ITSM Process Design / Implementation Workshop IT Service Catalog Workshop ITSM Training Strategy Workshop IT Performance & Governance Model Workshop CMDB Scope Definition/ Management Workshop Service Level Agreement (SLA) Design Workshop ITSM Prioritization Model Design Workshop (for Incident / Problem / Change Management) ITSM Readiness Planning Workshop Books Store ITIL e-books ITIL online subscriptions ITIL PDF format books Consulting Services (ITSM / ISO) ITSM Assessments / Audits Readiness and Maturity ITIL Business Value Assessment ITSM Implementation, Process Design, Service Catalog, CSIP ITIL Tool Integration ITSM Quick Start Services (Packaged fixed prices services) e-learning Development E-learning courseware with student assessment Integration with Customer LMS Systems or Hosted with Dream Catchers SMART LMS Software Simulation with student skills assessment Rapid cost effective courseware development using Action Mapping methodology e-learning ITIL 2011 Certification courses Individual Licenses Small Group Licenses (online access) Enterprise License Enterprise License with LMS Integration 2/1/2013 www.itil.us.com Page: 2
Dream Catchers focus is on Fortune 500 organizations and State and Federal Governments. Our approach is to develop relationships with our clients whereby we can become a trusted advisor. Below is a list of key accounts we deliver both consulting and training services to. Industry Fortune Rank Organization Services Delivered Computer Software 96 Oracle Corporation ITIL Training, Consulting: Assessments Computers 41 Dell ITIL Training, Consulting Defense Contractor 250 Jacobs Engineering Group Consulting: Assessment, Process Design Defense Contractor 159 L-3 Communications ITIL Training Defense Contractor 52 Lockheed Martin ITIL Training, Simulation Defense Contractor 219 SAIC ITIL Training Defense Contractor 233 Textron / Bell Helicopter Consulting: Assessment, Process Design Entertainment 95 Time Warner Cable ITIL Training Fed. Government US Army (US, Korea, Europe) ITIL Training Fed. Government US Bureau of Land Management ITIL Training Fed. Government US Dept. of Homeland Security ITIL Training Fed. Government US Dept. of Transportation ITIL Training Fed. Government US Marines ITIL Training Fed. Government USDA Foreign Agriculture Service ITIL Training Financial 9 Bank of America ITIL Training Financial 134 Capital One ITIL Training Financial Duetsche Bank ITIL Training Financial 54 Paychex ITIL Training, Simulation Financial 23 Wells Fargo Bank ITIL Training IT Services 428 Booz Allen Hamilton ITIL Training IT Services Cap Gemini ITIL Training Manufacturing Private York International ITIL Training Network & Comm. 62 Cisco Systems ITIL Training Retail 61 Supervalue ITIL Training, Consulting: Assessments Retail 1 Wal-mart ITIL Training State Government State of Idaho ITIL Training, Consulting: Assessments State Government State of Texas ITIL Training Telecommunications 12 AT&T ITIL Training Telecommunications Nokia ITIL Training Telecommunications 85 Sprint/ Nextel Consulting: Service Catalog 2/1/2013 www.itil.us.com Page: 3
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