ITIL v3 Capability Stream - Released, Control and Validation

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1 Course guide ITIL v3 Capability Stream - Released, Control and Validation ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

2 Benefits Gain credits towards the ITIL Expert qualification Attain an ITIL v3 Intermediate-level certificate Enhance your CV and boost your career prospects Priced from 1345 Check our website promotion pages to obtain the best possible price Who should attend? Individuals who require knowledge and understanding of RCV and how it is implemented to enhance the provision of business IT services IT professionals operating as Service Improvement stakeholders IT professionals, IT operational practitioners, business managers and process owners Individuals who need to gain credits towards the ITIL Expert qualification Objectives Gain competency in the principles, processes, activities, methods and functions employed within RCV and how they are integrated within the Service Lifecycle Understand the importance of IT security and its contribution to RCV Learn to measure RCV Achieve the ITIL v3 RCV certificate Course includes ITIL v3 Released, Control and Validation examination ITIL v3 RCV certificate (subject to passing the examination) All course notes and documentation Lunch, tea & coffee refreshments (0)

3 Pre-requisite Either the ITIL v3 Foundation certificate or the ITIL v2 Foundation + Bridge certificate (documentary evidence of this qualification, and photographic ID, must be demonstrated prior to the examination) Course content Service Capability Stream There are four ITIL Intermediate Service Capability stream modules, each worth four credits. These courses are of interest to students who want to gain a detailed understanding of the ITIL v3 processes and their implementation in the context of specific roles. Operational Support and Analysis Release, Control and Validation Service Offerings and Agreements Planning, Protection and Optimization Pre-course reading Candidates are strongly encouraged to read the five core ITIL Service Lifecycle publications prior to attending the course, paying particular attention to the Service Transition and Service Operation volumes. Introduction to Release, Control and Validation (RCV) Service as a concept; the role of utilities, warranties, capabilities and resources Service as a value proposition and value composition The ITIL processes, functions and roles The RCV processes and how they interact across the Service Lifecycle The value to the business Continued

4 Change Management Process policies, design and planning considerations Change requests The activities of managing change The process triggers, inputs, outputs and interfaces Measuring change Day-to-day change management operational activities The relationship between Continual Service Improvement (CSI) and organisational change Service Asset and Configuration Management Process policies, design and planning considerations The process activities The Configuration Management System (CMS) Measuring the process Day-to-day configuration management operational activities Release and Deployment Management Process policies, basic concepts, design and planning considerations Implementation planning The activities of transfer, deployment, retirement, verification and early life support The process triggers, inputs, outputs and interfaces Recording deployment information Challenges, risks and critical success factors for the process Request Fulfilment The purpose and scope of the process (0)

5 Process terminology Effects of change and evaluation of effectiveness Challenges for the process Service Evaluation Process strategy and practical techniques Data and information management Stakeholder support Measuring the value of the process Day-to-day change management operational activities The relationship with CSI Roles and Responsibilities The key roles / functions responsible for executing each process step Technology and Implementation Considerations Generic requirements Evaluation criteria for technology and tools How to implement Service Management technologies Practices for process implementation The Deming Cycle Challenges, critical success factors and risks of implementation ITIL v3 Release, Control and Validation Exam The ITI v3 Release, Control and Validation certificate is available via examination on the final day of the course. The exam duration is 90 minutes, and the paper consists of 8 scenario-based, gradient scored questions sections. Each question will have four possible answers, each worth between 5 and 0 marks, according to the degree of accuracy. Questions? Call our training advisors on with any questions you have. You can make a booking over the telephone, online at our website, or by filling in a booking form and sending to bookings@knowledgetrain.co.uk 4

6 Contact Knowledge Train Address 2nd Floor 14 Charterhouse Square London EC1M 6AX Telephone +44 (0) Web (0)