Improvement of Partnership with Enterprises by Enhancement of a Regional Quality Management Potentials in WBC University of Montenegro, Cetinjska 2, 81000 Podgorica, Montenegro www.ucg.ac.me e-mail: rektorat@ac.me, phone: + 382 20 414 255, fax: + 382 20 414 230 Report of analysis of training from EU partners - POLAND TEMPUS JP 543662-2013 Improvement of Partnership with Enterprises by Enhancement of a Regional Quality Management Potentials in WBC DEV1 -Analysis and 1.2 Analysis of training
enterprises by of a Contents 1. Analysis of study on Universities in Poland 2. Analysis of courses and training in the field of QMS that was provided by training organizations 3. Most relevant certifying and training organizations in the field of QMS in the country ~ 2 ~
enterprises by of a 1) Analysis of study on Universities in Poland 1 The development and recognition of citizens' knowledge, skills and competence are crucial for the development of individuals, competitiveness, employment and social cohesion in the Community. In Poland there were developed national qualifications framework, according to recommendation of the European Parliament and of the Council of 23 April 2008 on the establishment of the European Qualifications Framework for lifelong learning. According to this regulation, the educational standards for different fields of studies were developed. Currently in Poland there have been 118 standards approved. In table 1. there are educational standards described in which as main topics of education are mentioned management standard issues. Among them quality management is the most popular main topic of education. In table 2. there are presented numbers of colleges, where it is possible to study one QMS fields of study. Table 1. Fields of studies in which some of main topics of education are connected to QMS Fields of study/educational standard Main topics of education Level of education Content Commodity science Quality management 1 directional Quality management 2 directional Statistical process control 2 directional Occupational Occupational health and safety Health and Safety management 2 directional Safety Engineering Quality management 2 basic Materials Engineering Integrated management systems 1 2 directional directional Environmental Engineering Production, services and staff management Environmental management 2 basic Standardization and quality Logistics 1 directional management in logistics Management Quality management 1 directional Management and Ecology and environmental Production 1 basic management Engineering Quality and safety management 1 directional Integrated management systems 2 directional 1 according to ISO 9001, ISO 14001, PN-N 18001, ISO/IEC 27001 ~ 3 ~
enterprises by of a Table 2. Number of Polish colleges where are programs for particular QMS fields of study Fields of study No of colleges Commodity science 14 Occupational Health and Safety 12 Safety Engineering 19 Materials Engineering 23 Environmental Engineering 39 Logistics 44 Management 149 Management and Production Engineering 53 Source: own study based on 2 Table 3. Fields of study in which the core curriculum subjects are located bound with QMS Number of different universities with at least one of the above. courses 191 Total number of operating colleges (public / private) 440 Source: own study based on 3 Description of Commodity science field of study at Cracow University of Economics From the year of 1995 there has been introduced a Quality Management Specialization on Faculty of Commodity Science at Cracow University of Economics. The studies lasts 5 years and students receive a Quality Management Diploma. Within this specialization the following courses are provided: Quality management. Quality systems engineering. Consumer assessment of quality. Customer satisfaction in management systems. Quality management in international trade. Costs of quality calculation for engineers. Economics of quality. Decision support methods regarding quality management in the company. Quality systems in hotel and food service management. Food safety management. TQM and branch quality management systems. Quality and safety management. System quality management. Product management. 2 polond.nauka.gov.pl 3 polon.nauka.gov.pl ~ 4 ~
enterprises by of a Brand management. Management of the EU projects. System management practices. The year of 2000, was the first, were students graduated Quality Management Specialization for the first time at Cracow University of Economics. The total number of students by 2013 with Quality Management Diploma is 1996. In the Figure 1 there can be observed the biggest number of graduated students between years 2003 and 2007. This years are covering the period from just before Poland s accession to the European Union and the first years of being a formal partner of EU. This years were also the years were quality management systems were very popular in Poland and students were also interested in studying this subjects. It is also very important to mention that during past few years Poland is in the period of demographic/population decline, so the number of students is getting lower and lower. Figure 1. Number of students graduating Quality Management Specialization in CUE from the introducing it in 1995. 300 Quality Management Specialization Graduates in CUE 250 240 227 200 195 200 200 150 100 108 116 95 94 122 96 91 129 83 50 0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 ~ 5 ~
enterprises by of a Besides the dedicated specialization for quality management, the Department of Quality Management of CUE provides a courses with PCTC (accredited personnel certification body) for certificates of Quality Assistant as well as for Quality Representative. The courses for Quality Assistant Certificate started in 2002 and for Quality Representative Certificate in 2006. It is also very important to emphasise that PCTC have given the permission for at least Quality Assistant courses to 17 universities all across Poland. The Department of Quality Management of CUE was one of the first Universities that received the permission and is one of the leading in that area in Poland. The number of certificates issued in each year by PCTC for CUE students are shown in Table 2. Figure 2. Number of Quality Management Specialization of CUE students that passed PCTC exams of Quality Assistant and Quality representative 300 250 242 200 150 100 50 0 204 141 105 96 80 53 0 0 0 0 155 152 130 123 117 107 88 86 61 57 37 37 29 27 20 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Quality Assistant Quality representative ~ 6 ~
enterprises by of a 2) Analysis of courses and training in the field of QMS that was provided by training organizations 4 To describe the ways of the training programmes in the field of QMS it is necessary to point out that there are different ways to get this knowledge. First to of all there are certification bodies that has an accreditation issued by Polish Centre for Accreditation in personnel certification area in number of 13 organizations. However, only 3 of them have management issues in their scope within personnel competences (Table 4). The number of issued certificates in 2010-2013 years are presented in table 5. Table 4. Polish certification bodies with PCA accreditation on personnel competences No of polish personnel certification bodies 13 No of polish PCB with management issues in the scope 3 Table 5. Number of issued personnel certificates (in QMS scope) by Polish CB in 2010-2013 Personnel certification body Number of certificates CB no 1 34 CB no 2 2157 CB no 3 4877 All CB 7068 Certificates that are issued by CB confirm the competence of personnel in the field of management system. In the scope of certification there are mainly internal and external auditors of ISO 9001, ISO 14001 and OHSAS 18001 standards. Second, there is a possibility to be trained by independent companies that conduct trainings and courses in the field of QMS. There are hundreds of them and they specialize in particular industries and branches, providing well trained staff according to the market demands. So, for example there are companies that conduct trainings for automotive industry and they cover the following scope: APQP and FMEA Global 8D Lean Manufacturing 4 according to ISO 9001, 14001, 18001, 27001 ~ 7 ~
enterprises by of a SMED Kaizen 5S Simulation of Lean Manufacturing i Lean Office QRQC - Quick Response for Quality Control FTA - Factor Tree Analysis Process audit SPC, MSA SIX SIGMA IMDS - International Material Data System Balanced Scorecard Information security Value Stream mapping Management system internal auditor (ISO 9001:2008, ISO/TS 16949:2009, ISO 14001, OHSAS 18001, ISO 27001) Management system lead auditor ISO 9001:2008 Based on the analysis of the QMS training market in Poland, trainings for automotive industry are the most adjusted for the market demands. For other industries/branches ex. public administration, medical, construction, food, cosmetics, IT, wood etc. training companies provide trainings from ISO 9001, ISO 14001 and OHSAS 18000 standards adjusted for particular customer, or they train from the standards especially designed for industries ex. ISO 22000, TL 9000, ISO 13485, ISO/IEC 27001. Besides of this standards, training companies provide courses on different kinds of tools used by particular industries for evaluating the effectiveness of the companies ex. tools such as Mystery Shopper, Critical Incident Technique as well as Servqual within services companies. 3) Most relevant certifying and training organizations in the field of QMS in the country There has been 34 certification bodies with accreditation in the field of management issued by Polish Centre for Accreditation. The number of CB with other than Polish accreditation are also common, but it is hard to estimate their number. Considering training organizations within QMS there are uncounted number of companies and the number of them is very difficult to estimate. ~ 8 ~
enterprises by of a However the most relevant certification and training organizations operating in Poland within QMS are: Polish Centre for Testing and Certification (They are leading organization with over 50 years of experience in the field: testing and certification of products, certification of management systems, training of personnel, certification of persons. They are a leader in management systems training and certification among bodies operating on the Polish market). SGS POLAND 5 (SGS is the world s leading inspection, verification, testing and certification company. They are recognized as the global benchmark for quality and integrity. With more than 80,000 employees, they operate a network of more than 1,650 offices and laboratories around the world). TUV NORD (One of the biggest certification bodes in Europe, with over 130 years of experience. They are present in Poland since 1994 and they have accreditation in the fields of: quality management systems according to ISO 9001; environmental management systems according to ISO 14001; occupational health & safety according to PN-N-18001; information security according to PN-ISO/IEC 27001). After analysing all above mentioned certification bodies within training programs in field of QMS the most popular courses are: Quality management system according to requirements of ISO 9000 standards. Quality management system according to ISO 13485 etc. Environmental management system according to requirements of ISO 14000 standards, EMAS. Occupational health and safety management system according to requirements of PN-N- 18001, OHSAS. Information safety management system according to ISO 27001. Quality management system in testing laboratories, medical diagnostics laboratories, preparing laboratory for accreditation. Quality management system in inspection bodies. WSK (internal control system). Food safety management system, including HACCP, BRC. Corruption threats counteraction systems. ZKP (factory production control system). EFQM Excellence Model. Regulations of the European Union (New Approach and Global Approach Directives) and harmonization of the Polish legislation with the EU legislation. 5 Without Polish accreditation ~ 9 ~
enterprises by of a Considering certification processes within MS among those three certification bodies, following areas are covered: Quality Management Systems for conformity with requirements of the PN-EN ISO 9001:2009. Environmental Management Systems for conformity with requirements of the PN-EN ISO 14001:2005. Occupational Health and Safety Management Systems for conformity with requirements of the PN-N-18001:2004 and OHSAS 18001:2007. Food Safety Management Systems within meeting of PN-EN 22000:2006 requirements and Codex Alimentarius requirements. Internal Control Systems within meeting of WSK requirements and/or PN-N- 19001:2006. Management Quality Systems in production of medical devices within meeting of PN-EN ISO 13485:2005 requirements. Information Safety Management Systems for conformity with requirements of PN- ISO/IEC 27001:2007. Information Technology Service Management Systems requirements for conformity with requirements of PN-ISO/IEC 20000-1:2007. Corruption Threats Counteraction Systems. FSSC 22000 (Food Safety System Certification 22000). FPC (Factory Production Control) systems. ~ 10 ~