One Blue Hill Plaza, 16 th Floor, PO Box 1546 Pearl River, NY 10965 1-800-PC-AMERICA, 1-800-722-6374 (Voice) 845-920-0800 (Fax) 845-920-0880 Installing the EPSON U2xx Series Printer using Ethernet Connection Using ATM_304E Driver 1 P a g e
Using an Ethernet cable (RJ45) through a router or switch this option requires the purchase of a Router or switch and network cable. Before you begin, make sure your EPSON TM-U220 printer is plugged in and properly connected to your router/switch via network cable and that the paper roll is properly seated. You can connect your TM-U220 printer to your PC through either a router or a switch via cat-5e cable (see image below). 2 P a g e
Before you begin configuring the Ethernet properties for the Epson printer please download the utility from: http://download2.pcamerica.com/drivers/epson_utility_for_ethernet_printers.zip Configure the Ethernet Epson Kitchen Printer Follow the installation steps which will install the Epson TMNet WinConfig Version 3.00. 1. Select Next. 2. Select I accept the terms of the license agreement. 3. Select Next. 3 P a g e
4. Select Next. 5. Select Next. 6. Select Install. 4 P a g e
7. Select Finish. 8. Select Start, point to Programs, point to EPSON TMNet WinConfig; then select EPSON TMNet WinConfig Ver 3.00. Select the printer where you want to set the IP address, and then select the Configuration button. (You might wait for 10 seconds or more to view the UB-E02 over the network on your screen.) 5 P a g e
9. Select the TCP/IP tab. 10. Select Manual for IP Address Setting. 11. Select Set using PING. 12. Assign the IP address, the Subnet mask, and the Default gateway. Ask your administrator for the IP address and the Default gateway to be set. 13. Select OK. 14. Select Yes. 15. Enter the password set in the print server; then select OK. If the password is not set, just select OK without entering the password. The update is complete when the message Configuration is successfully done appears. 6 P a g e
16. Select OK. 7 P a g e
Before you begin, make sure your EPSON printer is plugged in, and that the receipt paper roll is properly seated. Note: Depending on the printer you have purchased will determine the interface type. Make sure the printer is turned off for the driver installation. The Printer Install files can be downloaded at: http://download2.pcamerica.com/drivers/atm_304e.zip 1. Extract and run the installation file (ATM_304E.exe). 2. Select I accept the terms in the license agreement and select Next. 3. Select Next again to accept the default location for the files to be extracted to. 8 P a g e
It will take a few seconds for the files to be extracted. Note: If an Overwrite Protection message appears asking Do you wish to overwrite this file? select Yes to All. 1. On the Select OS window, select your Windows Version and Install Language and select Next. 2. On the Select Module window, select the correct printer that you are trying to install (e.g. EPSON TM- U220 Receipt). To continue with the setup, select the Printer Port Setting, etc... button on the Select Module window. 9 P a g e
3. Next, you ll select the printer port type. In the Printer Port Setting box under Port Type, select the appropriate port that the printer is interfaced to the computer with (e.g. TCP/IP) and then enter the IP Address of the printer specified above, when completed select OK. 4. On the Select Module window, select Finish. Status messages will be displayed while the installation is in progress. When the Restart the computer so that the changes can take effect message appears, select Yes. 10 P a g e
Once your computer has restarted and you re back at the Windows Desktop, you re ready to set up the properties for your printer. Select Start Control Panel Printers and Faxes. Right click the installed printer you would like to edit and select Properties. Now you can print a test page to ensure that your printer is set up correctly. 1. Select the General tab. 2. Select Print Test Page. Note: If your test page fails to print, see the Printer Troubleshooting section below. Next, you ll adjust how the receipt paper is cut. From the same Printer Properties window, General tab: 1. Select Printing Preferences. 2. Select Operation End of Document. 3. Uncheck Feed to cut position before cut. 4. Drag the Paper Cut slider all the way to the left (Manual Cut). 5. Select OK twice to return to the main Printer Properties page. 11 P a g e
Now you re ready to set up your printer in RPE/CRE. 1. Start the RPE/CRE program. 2. Select the Options/Manager and enter your password (where applicable), then select [4] Setup [L] Friendly Printer Setup and re-enter your password if necessary. 3. Select the Add Printer button. Enter Kitchen for your new printer name and Select Enter. 4. Select Kitchen in the Select Friendly Printer list on the left. 5. Select EPSON TM-U220 Receipt in the Select local Windows printer list on the right. 6. Select Epson TM-U220 Impact Receipt Printer as the Printer Type. 7. Check Print orders using two colors (Epson only). 8. Optionally select Disable Printer at this Station (if applicable). 9. Check Cut Receipt at this Station. 10. Optionally select Print Master/Subordinate Receipts (See: Printing Master/Subordinate Receipts). 11. Select Save & Exit. 12 P a g e
Sending Items to the EPSON TM-U220 Kitchen Printer You ll use the Printers setting for your Inventory Items to indicate which should be sent directly from your CRE/RPE application to the Kitchen Printer. 1. Start the RPE/CRE program. 2. Select the Options/Manager and enter your password (where applicable). 3. Select [5] Administrative then [A] Inventory Maintenance. 4. Locate an Item you want sent to the Kitchen Printer and select the Printers tab. 5. Select Add Printer and select the Kitchen button to select the kitchen printer that we just added. 6. Select Save Changes. Repeat steps 4-6 above for each Inventory Item you want sent to the Kitchen Printer when ordered. Examples of items you would probably not want sent to the Kitchen Printer include beverages and desserts, but items prepared in the kitchen should be individually directed to the Kitchen Printer. 13 P a g e
Sending Orders to the Kitchen Receipt Printer After configuring your inventory to go to the kitchen printer we can test that everything was configured correctly by doing the following: 1. Start the RPE/CRE program. 2. Login to start taking transactions. 3. After adding items to the invoice with a kitchen printer associated, select SEND. 4. If prompted, enter an On-hold ID. 5. Select Enter. If all settings were configured correctly the kitchen printer will print the order information for the kitchen staff to prepare. 14 P a g e
Printing Master/Subordinate Receipts If the Option Print Master/Subordinate Receipts was checked in Friendly Printer Setup, the kitchen printer will print a "Master Ticket" and also print "Subordinate Tickets" for each item that needs to be prepared. All of these tickets will print after selecting SEND on the invoice screen of RPE: An example Master Ticket. The Subordinate Receipts are referencing from this example. A Subordinate Ticket for the first item. A Subordinate Ticket for the second item. Note: Three copies of this ticket will print as the master ticket for this order shows that there were three orders of this item. A Subordinate Ticket for the third item. 15 P a g e
Preventing Items from Being Sent to the Kitchen 1. Start the RPE/CRE program. 2. Select the Options/Manager and enter your password (where applicable). 3. Select Administrator then Inventory Maintenance. 4. Select the Optional Info tab. 5. Select the Additional Info tab. 6. The option Never Print in Kitchen can be checked for any item to prevent it from being printed on the kitchen printout. (This is typically used for Combo Meals) For more information on Combo Meals please see the following link: http://faq.pcamerica.com/file-lockers/pdflocker/combo_meals.pdf 7. Select Save then select Exit. 16 P a g e
Additional Options 1. Start the RPE/CRE program. 2. Select the Options/Manager and enter your password (where applicable). 3. Select Setup then Setup Screen. 4. Under the Receipt tab the following options are available: Under Kitchen Receipt Font Size Select the font size to print on all kitchen printers. (Station Specific) This option will print whether or not the invoice has been paid for on the kitchen receipt. (System-Wide) Under the Restaurant Features: Functionality tab the following options are available: ORDER IDENTIFIER (Station Specific) None Disabled. Prompt Table Number Prompts for a numeric table number with a touch-screen numeric keypad (such as for a tabletop number given to a customer to put on their table for order delivery). Customer Name Prompts for the customer s name with a touch-screen keyboard IDENTIFIER IS PRINTED ON KITCHEN RECEIPT or, DISPLAYED ON KITCHEN VIDEO SYSTEM. 17 P a g e
If checked, the second description line in Inventory Maintenance will be sent to kitchen printers. (System- Wide) If checked, the server will be prompted for the name of the customer. This name will be displayed on the kitchen printout. (Station Specific) Under the Restaurant Features: Delivery tab the following options are available: If checked, the customer info that is checked (under: Print Customer Info) on Page 2 of the Receipt tab of the Setup Screen will be included on kitchen printouts. 18 P a g e
EPSON Receipt Printer Troubleshooting If your test page fails to print, you most likely have one or more conflicting ports configured. Please follow the steps below. 1. Select Start Control Panel Printers and Faxes. 2. Right-click on the EPSON Kitchen Printer and select Properties. Note: If you have more than one of the same kitchen printer listed (e.g. EPSON TM-U220 Receipt and EPSON TM-U220 Receipt(1), delete all except the unnumbered listing. Right-click on the duplicate printer name(s) and select Delete. 3. Select the Ports tab. Check the first corresponding port for the printer that you have (e.g. ESDPRT001, 192.168.192.168). 4. Select the General tab. Select Print Test Page if the test page prints correctly, you can return to the CRE/RPE software and configure the printer there. If the test page still does not print correctly, return to the Ports tab and continue from Step 4 above with the next unchecked corresponding printer port. 19 P a g e