Microsoft Interoperability Part 1 - Collaboration

BRKCOL-2610 Microsoft Interoperability Part 1 - Collaboration Tobias Neumann Technical Solutions Architect

Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the session 1. Find this session in the Cisco Live Mobile App 2. Click Join the Discussion 3. Install Spark or go directly to the space 4. Enter messages/questions in the space cs.co/ciscolivebot#brkcol-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

Agenda Introduction Microsoft Collaboration Architecture Options for Interoperability Recommended Deployment Models Intra Company Federation (chat only) Intra Company Federation (chat & calling A/V) Intra Company Interoperability (telephony) Business to Business Federation (chat & calling) Interoperability when going cloud

Introduction Microsoft Collaboration Architecture

Microsoft Lync / Skype for Business Architecture Overview on-premise Communication Modalities XMPP Gateway Edge DNS Load Balancer Mediation Archiving Role Front-End Persistent Chat Archiving SQL Server Monitoring AV Conferecing Director Reverse Proxy Persistent Chat Front-End Survivable Branch Appliance Video Devices Phones Gateways Transcoders Storage Office Web Apps Compute Hardware Load Balancer Many moving parts Additional 3rd party components BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 7

Microsoft Lync / Skype for Business (premise) Interoperability and specifics Lync 2010 / Lync 2013 / Skype for Business Audio: Mediation Server (Enterprise Voice) Remote Call Control (RCC) Instant Messaging and Presence: SIP/SIMPLE Federation XMPP Federation For Microsoft Lync 2010 and Office Communication Server 2007 via a separate OCS 2007 R2 XMPP Gateway For Microsoft Lync 2013 via the XMPP Proxy (Edge), XMPP Gateway (Front-End) (only tested and supported by Microsoft for federation with Google Talk https://technet.microsoft.com/en-us/library/jj205134(v=ocs.15).aspx) RCC no longer supported with Skype for Business, replaced by Call via Work significantly different features and capabilities Microsoft Skype for Business RCC Reference: https://technet.microsoft.com/en-us/library/gg558658.aspx BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 8

Microsoft Lync Video interoperability with Lync 2010 / Lync 2013 / Skype for Business Microsoft Lync supports point to point and multipoint video capabilities A complex set of integrations are available to interoperate Microsoft s vendor specific video implementation with a h.264 AVC standards based video environment Please see BRKCOL-2611 Cisco Interoperability with Microsoft Part 2 (Video Interoperability) for details BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 9

Microsoft Skype for Business Online Office 365 Architecture Overview - SaaS Communication capabilities of Skype for Business as a cloud-based service Presence, instant messaging, audio and video calling, rich online meetings web conferencing capabilities PSTN connectivity Where available, hybrid Closed community no standards based interoperability (i.e. IM & Presence or Video) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

What about Skype for Business Online and Voice Interoperability? Not explicitly tested, there are no plan to test this scenario Future Microsoft cloud to premise connectivity via SBC not cloud connector. BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 11

Skype for Business Online - Instant Messaging and Presence Capabilities SIP Internet Interoperability only supported with OCS, Lync or Skype for Business on premise systems No standards based federation interface supported by Microsoft Microsoft Office 365 Skype for Business Online Federation and Public IM Connectivity: https://technet.microsoft.com/en-us/library/skype-for-business-online-federation-and-public-im-conectivity.aspx BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 12

Microsoft Teams We don t know yet Microsoft has announced roadmap information and plans Several public statements suggest that future interoperability for voice and telephony services will be based on Session Border Controller no longer emphasising on Microsoft Cloud Connector. Telephony feature interoperability with existing systems and PSTN TBD. BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 13

Options for Interoperability

Presentation ID

Many options I am not going to tell you the answer! How do I connect my existing Cisco Voice Infrastructure to my Microsoft real estate? Which way can I provide a compelling user experience? How can I communicate with my business partners, who are using Microsoft, from my Cisco Collaboration Solution? What options do I have to integrate collaboration capabilities in my Microsoft Application Suite? BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 16

Choice is yours This sessions tells you what to choose from... Presentation ID17

Telephony Interoperability

Enterprise Voice Call Routing User has multiple options to initiate a call Depending on dialing habit Called party License purchased BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 19

Enterprise Voice Call Routing User has multiple options to initiate a call Depending on dialing habit Called party License purchased Different results When dialing either SIP URI or phone number of Lync/SFB user (reverse number lookup), a Lync to Lync call is initiated If a number is called and the called party is NOT a Lync/SFB user - call routed via mediation server (Enterprise Voice Routing) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 21

Enterprise Voice Call Routing User has multiple options to initiate a call Depending on dialing habit Called party License purchased Different results When dialing either SIP URI or phone number of Lync/SFB user (reverse number lookup), a Lync to Lync call is initiated If a number is called and the called party is NOT a Lync/SFB user - call routed via mediation server (Enterprise Voice Routing) If an Audio/Video call is initiated and the called SIP URI is not another Lync/SFB user call routed via SIP routing logic (SIP static route) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 22

Enterprise Voice Call Routing User has multiple options to initiate a call Depending on dialing habit Called party License purchased Different results When dialing either SIP URI or phone number of Lync/SFB user (reverse number lookup), a Lync to Lync call is initiated If a number is called and the called party is NOT a Lync/SFB user - call routed via mediation server (Enterprise Voice Routing) If an Audio/Video call is initiated and the called SIP URI is not another Lync/SFB user call routed via SIP routing logic (SIP static route) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 23

Enterprise Voice Interoperability A users view of the world Skype for Business only Reach corporate extensions Reach PSTN number Available via corporate extension Available via PSTN number Telephony feature set Possible with Direct SIP Integration Integration with existing Cisco UCM system for access to corporate extensions and PSTN Telephony features only available within the Skype for Business Domain Skype for Business and Cisco IP phone In addition to previous use case Available via corporate extension on both devices simultaneously Access to users on both platforms from all user associated devices Telephony feature transparency Difficult to impossible to achieve Simultaneous reachability on both devices on different call control platforms (MSFT Sim Ring & CSCO SNR ) high risk call routing loops Telephony feature interoperability protocols SIP/QSIG not available with Mediation Server BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 24

Enterprise Voice Call Routing SIP Trunk / Direct SIP Options 1/2 OCS 2007 / Lync 2010 & 2013 / Skype for Business (no media bypass) S4B Client S4B Front End S4B Med. Server Cisco UCM RTaudio G.711 OCS 2007 / Lync 2010 & 2013 / Skype for Business (no media bypass), none G.711 on IP-PBX S4B Client S4B Front End S4B Med. Server Cisco UCM IOS Transcoder RTaudio Flows show the SIP signaling and media paths in a SIP-trunk (Direct SIP) interoperability scenario Lync Mediation Server only supports G.711, requires additional transcoding resources if any other codec is used by devices connected through SIP-trunk G.711 Scenarios shown do not require the usage of a Media Termination Point (MTP) G.729/iLBC BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 25

Enterprise Voice Call Routing SIP Trunk / Direct SIP Options 2/2 Lync 2010, Lync 2013, Skype for Business (with Media Bypass) S4B Client S4B Front End S4B Med. Server Cisco UCM G.711 With the introduction of Media Bypass in Lync 2010 the Lync client can initiate direct G.711 media streams. Media paths is not hair pinned through the Lync Mediation Server, no transcoding. Signaling via the Mediation Server. Review Microsoft guidance regarding Media Bypass http://technet.microsoft.com/en-us/library/gg412740.aspx Straight forward in a centralized (single site) topology without WAN links. More complicated in a distributed topology with one or more branch - check the following: Media Bypass shall only be utilized between WAN sites without bandwidth constrains Media Bypass and Call Admission Control (CAC) are mutually exclusive Media Bypass mandatorily requires all media to be represented by a single IP address the reason why in the above example a Media Termination Point (MTP) has to be inserted. G.711 BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 26

To Bypass or not to Bypass that is the question Media Bypass pros and cons Single Site Deployment Complex WAN Deployment More scalable no Mediation Server transcoding required LAN bandwidth CAC not required Simple redundancy configuration with Cisco UCM cluster and Microsoft Mediation Server Pool. Remote locations Highly complex to configure and troubleshoot Mutually exclusive to CAC, required in some WAN topologies Remote site MTPs required to keep media local Further complicated when redundancy is required With roaming devices (i.e. PCs) certain call scenarios will still result in hair pinning and suboptimal media routing BRKCOL-2610 See hidden reference slides for further details 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 27

Site 2 Site 1 Enterprise Voice Call Routing Multiple Site example (Lync / Skype for Business to Cisco UCM) Site 1 Central Central Mediation Server Pool S4B Front-End Server Pool To keep media local to a site each site requires a local media resource Site 2 Alternate media IP definition in Lync trunk configured matches IP address of single media resource in MRGL/MRG of the trunk on Cisco UCM side Multiple sites require multiple trunks and multiple MRGs, MRGLs and media resources and multiple SIP security profiles, because unique identification of each trunk on Cisco UCM based on the signaling port (UCM side trunk identification based on peer IP address and local signaling port) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 28

Site 1b Site 1a Site 2a Site 2b Enterprise Voice Call Routing Multiple Site example (Lync / Skype for Business to Cisco UCM) with redundancy Site 1 Central Site 2 Mediation Server Pool S4B Front-End Server Pool Two sites with Lync to Unified CM SIP trunk redundancy already require: 4 trunks, 4 MTPs/TRPs 4 MRGS, 4 MRGLs 2 SIP trunk security profiles BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 29

Enterprise Voice Call Routing Lync Media Bypass implications on redundancy Fixed media IP configuration for GW on Lync forces 1:1 relation between inbound SIP trunk on Unified CM and MTP Can not use MRG and MRGL for intelligent MTP selection (scalability, redundancy) Availability of SIP trunk depends on SIP signaling peer and MTP availability which can not be monitored via SIP OPTIONS ping Only indication of failing MTP allocation for inbound EO call from Lync: If UCM fails to allocate a MTP call can be signaled failed and left to Lync to reroute using different SIP trunk Outbound calls from Unified CM need to be EO and have to be via MTP (MTP required Media Bypass) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 30

Site 2 Site 1 Enterprise Voice Call Routing Multiple Site example roaming user Site 1 Central WAN Site 2 Mediation Server Pool S4B Front-End Server Pool Unified selects trunk to Lync based on called destination (+E.164 prefix) MTP (assumed) local to Lync client selected Alternate media IP definition in Lync trunk configured in same site as Lync client -> bypass activated Local media BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 31

Site 2 Site 1 Enterprise Voice Call Routing Multiple Site example roaming user Site 1 Site 2 Mediation Server Pool S4B Front-End Server Pool Unified selects trunk to Lync based on called destination (+E.164 prefix), but Lync client moved to other site MTP (assumed) local to Lync client selected Alternate media IP definition in Lync trunk configured not in same site as Lync client -> no media bypass Mediation server in media path Media hairpins through central site BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 32

Site 2 Site 1 Enterprise Voice Call Routing Multiple Site example roaming user Site 1 Site 2 Mediation Server Pool S4B Front-End Server Pool False assumption about Lync client location could lead to even worse media path: Unified CM selects trunk with MTP local to (assumed) location of Lync client: Site 2 Lync rejects media bypass, because MTP not local to IP address of Lync client Mediation server in media path, Media hairpins through remote and central site BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 33

Supported Feature Enterprise Voice (Direct SIP) with Cisco Unified Communications Manager CLIP calling line (number) identification presentation CLIR calling line (number) identification restriction CNIP calling Name identification presentation CNIR calling Name identification restriction Alerting Name Attended call transfer Early attended call transfer CFU call forwarding unconditional CONP connected Name identification presentation CONR connected Name identification restriction Hold and resume Conference call Audio Codec Preference List Call Park/Pickup(see limitation section) Extend and Connect Shared Line on Cisco Endpoints CFB call forwarding busy CFNA call forwarding no answer COLP connected line (number) identification presentation COLR connected line (number) identification restriction BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 34

Required Configuration for Enterprise Voice (Direct SIP) with Cisco Communications Manager Skype for Business: Add Cisco UCM to Skype for Business Topology Trunk Configuration Route Configuration Voice Policy and PSTN Usage Configuration Dial Plan Configuration Call Park range Configuration Media Bypass Configuration User Configuration Client Configuration Cisco Unified Communications Manager: SIP trunk security profile SIP profile Media resource group and media resource group list Assign media resource group list (MRGL) in the default device pool Region configuration Normalization script SIP trunk to Skype for Business SIP and SCCP phones device configuration Route Group, Route List and SIP Route Pattern Voice Mail Route pattern to Skype for Business and Skype for Business call park range BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 35

Required Configuration for Enterprise Voice (Direct SIP) with Cisco Communications Manager https://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/cucm-skype-business-tls-appnote.pdf BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 36

Chat & Presence Interoperability

Chat & Presence Interoperability A blast from the past Business to Business Federation Inter Domain Federation Direct SIP SIMPLE Federation Within a Business Federation Intra Domain Federation Direct SIP SIMPLE Partitioned Intra Domain Federation Cisco ASA TLS Proxy SIP SIMPLE Federation Chat & Calling (A/V) Federation VCS CPL Direct XMPP Federation Chat & Calling (A/V) Federation VCS/Expressway Broker Direct XMPP Federation with Cloud BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 38

Chat & Presence Interoperability You told us Why is interoperability so complicated? Why do I need so many different boxes doing different things to achieve my goal? Why does it have to be so expensive to do interoperability? How can I seamless communicate with my business partners independent if they use Cisco, Microsoft or some other standards based solution? How can I do a phased migration after an acquisition to a unified Cisco solution? Things have changed.. Microsoft deprecated support for XMPP Microsoft tested and supported only for Google Talk https://technet.microsoft.com/en-us/library/jj205134(v=ocs.15).aspx New vulnerabilities require new levels of security, TLS 1.0 no longer a viable option we did listen! BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 39

Chat & Presence Interoperability A single architecture for Inter- and Intra Domain Federation Business to Business Federation Inter Domain Federation Cisco Expressway SIP SIMPLE Federation with Microsoft Within a Business Federation Intra Domain Federation Cisco Expressway Partitioned Intra Domain Federation Cisco Expressway becomes the unified edge for all B2B communications Utilizing existing resources (B2B Video, Jabber MRA) Adds SIP SIMPLE capabilities on top of the already existing XMPP federation services Single routing instance for all B2B traffic Provides chat & calling B2B capabilities to Microsoft Skype for Business on premise and Skype for Business online Cisco Expressway as centralized routing instance for Microsoft Interoperability Streamlined configuration Single point of contact for all Microsoft based communications Removes requirement for 3rd party components (load balancers) Integrates chat & calling federation inside the enterprise (coexistence or migration) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 40

Cisco Expressway Chat & Calling Interoperability How does it work? Microsoft uses a vendor specific dialect of SIP Cisco Expressway has been enhanced to allow Search Rules to be based on SIP dialect and the type of traffic (chat/presence or audio/video) Cisco Expressway SIP SIMPLE Federation with Microsoft Complex Routing (chat & calling) Expressway MSFT SIP IM&P Cisco Expressway SIP SIMPLE Federation with Microsoft Basic Routing (chat & presence) S4B Front End MSFT SIP IM&P AV & Share CMS MSFT AV & Share Standard SIP AV & Share UCM IM/P UCM Expressway S4B Front End UCM IM/P Symmetric routing No certificate change required on Skype for Business Server Multiple neighbour zones supported with up to 6 neighbours Support Cisco UCM Multi Cluster deployment BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 41

Cisco Expressway Chat & Calling Interoperability The whole deal Expressway-E Expressway-C UCM IM&P CMS UCM Single SIP based routing architecture provides: BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 42

Cisco Expressway Chat & Calling Interoperability The whole deal Expressway-E Expressway-C UCM IM&P CMS UCM Single SIP based routing architecture provides: Intra Domain Federation for Chat and Calling B2B Federation with Microsoft Skype for Business premise BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 44

Cisco Expressway Chat & Calling Interoperability The whole deal Expressway-E Expressway-C UCM IM&P CMS UCM Single SIP based routing architecture provides: Intra Domain Federation for Chat and Calling B2B Federation with Microsoft Skype for Business premise B2B Federation with Microsoft Skype for Business online BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 45

Cisco Expressway Chat & Calling Interoperability The whole deal Expressway-E Expressway-C UCM IM&P CMS UCM Single SIP based routing architecture provides: Intra Domain Federation for Chat and Calling B2B Federation with Microsoft Skype for Business premise B2B Federation with Microsoft Skype for Business online In addition: Jabber and Cisco IP phone mobile remote access BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 46

Cisco Expressway Chat & Calling Interoperability The whole deal Expressway-E Expressway-C UCM IM&P Expressway-E CMS UCM Single SIP based routing architecture provides: Intra Domain Federation for Chat and Calling B2B Federation with Microsoft Skype for Business premise B2B Federation with Microsoft Skype for Business online In addition: Jabber and Cisco IP phone mobile remote access B2B Federation with Cisco UCM solution BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 47

Cisco Expressway Chat & Calling Interoperability The whole deal Expressway-E Expressway-C UCM IM&P Expressway-E CMS UCM Single SIP based routing architecture provides: Intra Domain Federation for Chat and Calling B2B Federation with Microsoft Skype for Business premise B2B Federation with Microsoft Skype for Business online In addition: Jabber and Cisco IP phone mobile remote access B2B Federation with Cisco UCM solution B2B Federation with 3 rd party standard SIP endpoints BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 48

Cisco Expressway Chat & Calling Interoperability Features and use cases supported Presence and Chat between Cisco and Microsoft users (internal or B2B) Instant Messaging Point-to-point Message Exchange (IM) Plain text IM format Typing indication Basic emoticons Presence CUCM IM/P maps the two different set of user s states following the rules reported in the next slides Note: Due to the proprietary nature of Microsoft server group chat functionality, partitioned intradomain federation does not support group chat between Jabber clients and Microsoft Lync/SfB clients With Cisco UCM IM&P 11.5.1 SU4 (planned January 31 st 2018) temporary presence subscriptions fixed for Cisco Jabber clients Voice/Video calling between Cisco and Microsoft users, including bidirectional desktop sharing Smooth migration available to Cisco solution. Chat & Calling available during migration. Cisco provided tools allow buddy list migration BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 49

Presence State Mappings between Microsoft & Cisco Lync/SfB Cisco Jabber Cisco Jabber Lync/SfB Available Available Available Available Busy Busy Busy Busy Do Not Disturb Be Right Back Away In a call Busy Away Away Away Do Not Disturb On the Phone Offline Busy Away Offline Offline Offline BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 50

Talking about Domains Recommended Deployment Flexible Jabber ID (JID) Make the email address the multimodal communication address Most Microsoft deployment user email address for SIP communication Mapped to msrtcsip-primaryuseraddress attribute in Active Directory Required for deployments utilizing multiple distinct email/sip domains in a single Cisco UCM IM&P cluster or multi-cluster environment Available in Cisco UCM IM&P with version 10.x or higher Cisco UCM Directory synchronization allows to select attribute email or msrtcsip-primaryuseraddress. Recommendation for migration scenarios is the to user the later. BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 51

Talking about Domains Configuration steps for Flexible Jabber ID Cisco UCM Directory LDAP Sync Statement, configure directory URI mapping Cisco UCM IM & Presence, configure Advanced Presence Settings IM Address Schema Directory URI Systems will automatically import all domains configured in Active Directory Existing buddy lists will be migrated to new flexible JID format <user>@<domain> <Directory> </Directory> <UseSIPURIToResolveContacts> true </UseSIPURIToResolveContacts> <SipUri> mail </SipUri> Configure Cisco Jabber to use Flexible JID BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 52

A word on Contact Search Source for contacts Cisco Jabber contact sources Active Directory/LDAP Cisco UDS (service provided by Cisco UCM) Outlook personal contacts Cisco UCM UDS data source required for clients outside the corporate network using Mobile Remote Access (MRA), Active Directory source not available when outside Corp. network and not on VPN. New UDS Proxy service on Cisco UCM allows enhanced scalability beyond 160.000 directory items. Requires Cisco Jabber 11.7 or higher. Microsoft Skype for Business/Lync Clients have local address book, created by nightly synchronization with AD by AddressBook service of Microsoft server (Lync or S4B) Only includes users that are enabled for Lync/S4B, aka that have msrtcsip-primaryuseraddress attribute set (we get to that in a second) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 53

A word on Contact Search Microsoft Address Book service in the context of migration The Microsoft AddressBook service will only sync contacts that have attribute msrtcsipprimaryuseraddress set For migration screnarios the attribute is set for all existing Microsoft users During migration when net new users are added to Cisco UCM (never enabled before for Microsoft Lync or S4B) msrtcsip-primaryuseraddress must be set manually in Active Directory so these users are included into the AddressBook file that is to Microsoft clients BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 54

A word on Contact Search Temporary Presence Subscription When a users search for contacts (either contact source in Cisco Jabber or AddressBook for Microsoft the search results are displayed including a snapshot of the users presence. Since this is a temporary display of information, clients do not establish a full subscription for each of the users in the result list. This is called a temporary presence subscription. Up until now this issue prevented Jabber or Microsoft users to see presence in the search results. With Cisco UCM IM&P 11.5.1 SU4 this issue has been addressed for Cisco Jabber clients Cisco is actively investigating to provide a feature enhancement that will also solve this for Microsoft Lync and S4B clients not yet committed to a specific release This issue does not affect contacts that have been added to the buddy list of either clients. Full presence is displayed in that scenario. BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 55

Chat & Presence Interoperability Intra-Domain Federation What we need to design and configure

Collaboration Infrastructure considerations Using basic (default) SIP routing Cisco IM&P will route all requests to Microsoft that match any the configured domains Using advanced SIP routing Cisco IM&P will verify that the destination user exist as a Microsoft (Lync or Skype for Business) user. Improves routing of mistyped/wrong SIP URIs Advantages of the Expressway classification approach Expressway SIP broker Inbound and Outbound requests take different paths, makes configuration and troubleshooting more complicated Expressway traffic classification Inbound and Outbound requests routed via same paths BRKCOL-2610 Single TLS per subject UCM IM&P Single TLS configuration S4B FE Modification of S4B FE certification optional (client/server role) 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 57

Configuration steps for Cisco Expressway classification Required Configuration Steps (1/2) Configure certificates on Lync and Cisco UCM Highly recommended to use CA based certificates on both systems (Enterprise CA) Configure security parameters on Cisco UCM IM&P (ACL, TLS peer, TLS context) Single neighbor, either single Cisco Expressway or Expressway Cluster Turn on Partitioned Intra Domain Federation & Configure SIP static route(s) on Cisco UCM IM&P Single route per domain pointing to Cisco Expressway next hop Configure security parameters on Microsoft Lync (Trusted Application, Computer, etc.) Single destination, Cisco Expressway Configure SIP static route(s) on Microsoft Lync Single route per domain pointing to Cisco Expressway next hop BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 58

Configuration steps for Cisco Expressway classification Required Configuration Steps (2/2) Configure neighbor zones on Cisco Expressway One neighbor zone for UCM IM&P and Microsoft S4B Configure search rules for specific traffic types Route IM&P traffic from source zone S4B to Cisco UCM IM&P neighbor zone Route IM&P traffic from source zone Cisco UCM IM&P to neighbor zone S4B BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 59

Configuration steps for Cisco Expressway classification CUCM IM&P Configuration (1/2) Security Incoming ACL TLS Peer Subject BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 60

Configuration steps for Cisco Expressway classification CUCM IM&P Configuration (2/2) TLS Context Configuration Enable Partitioned Intra Domain Federation SIP Route Presentation ID 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 61

Configuration steps for Cisco Expressway classification Microsoft Skype for Business / Lync Server Skype for Business (Lync) PowerShell commands Create Route $TLSrouteno1 = New-CsStaticRoute -TLSRoute -destination <expressway fqdn> -port 5061 usedefaultcertificate $true -MatchUri <domain> Set-CsStaticRouteConfiguration Route @{Add=$TLSrouteno1} Create Application Pool New-CsTrustedAppicationPool Identity <expressway fqdn> -Registrar <S4B FE fqdn> -Site 1 TreatAsAuthenticated $true ThrottleAsServer $true RequiresReplication $false OutboundOnly false Create Application New-CsTrustedApplication ApplicationID expressway.<domain> -ApplicationPoolFQDN <expressway fqdn> -port 5061 Publish and enable the topology in Microsoft Skype for Business BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 62

Add Calling (Audio/Video) with Cisco Expressway classification and Cisco Meeting Server (CMS)

Configuration steps for Cisco Expressway classification Required Configuration Steps add calling Cisco UCM Configure Secure SIP Trunk Profile Configure Secure SIP Trunk to Expressway Configure SIP Route Pattern for URI Routing Configure UCM Cluster Mixed Mode for End to End Encrypted Calls (SRTP) (not covered in the reference material) Configure additional neighbor zones on Expressway for Cisco UCM and CMS Configure search rules for routing of media (A/V) traffic No additional configuration required on Microsoft Skype for Business/Lync BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 69

Configuration steps for Cisco Expressway classification Cisco UCM Configure Secure SIP Trunk Profile Configure Secure SIP Trunk to Expressway BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 70

Configuration steps for Cisco Expressway classification Cisco UCM Configure SIP Route Pattern In a multi domain environment this step needs to be repeated for each SIP domain. <domain> BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 71

Instant Messaging and Presence Partitioned Intra Domain Federation Expressway classification User Experience Chat & Calling BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 78

What about external Federation

Configuring steps for Cisco Expressway classification Partitioned Intra Domain Federation with existing external B2B Federation Both Solutions Cisco and Microsoft do support external Business to Business Federation via SIP SIMPLE SIP Federation is based on DNS SRV records. DNS SRV for a particular SIP domain can only be represented by one of the two solution Highlander: There can be only one! Domain company.com S4B Edge Expwy-E DNS SRV Records _sipfederationtls._tcp. Who handles federation for company.com? Internet DNS SRV Records _sipfederationtls._tcp. john@example.com Standards based A/V external federation for _sip. and _sips as well as XMPP federation can still be terminated to Cisco Expressway for B2B federation BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 80

Configuring steps for Cisco Expressway classification Partitioned Intra Domain Federation with existing external B2B Federation External SIP B2B Federation during Migration S4B Client S4B Front End Cisco Expressway Cisco UCM IM&Presence Cisco Jabber alice@atlanta.com Cisco UCM Alice on S4B initiates or receives communication with Bob S4B@ external domain DNS SRV Records _sipfederationtls._tcp.atlanta.com Internet bob@biloxi.com BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 81

Configuration steps for Cisco Expressway classification Partitioned Intra Domain Federation with existing external B2B Federation External SIP B2B Federation during Migration S4B Front End Cisco Expressway Cisco UCM IM&Presence Cisco Jabber Traffic Classification alice@atlanta.com DNS SRV Records _sipfederationtls._tcp.atlanta.com Cisco UCM Alice migrated to Jabber initiates communication Audio/Video call with Bob S4B@ external domain Internet bob@biloxi.com BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 82

Configuration steps for Cisco Expressway classification Partitioned Intra Domain Federation with existing external B2B Federation External SIP B2B Federation during Migration S4B Front End Cisco Expressway Cisco UCM IM&Presence Cisco Jabber Traffic Classification alice@atlanta.com DNS SRV Records _sipfederationtls._tcp.atlanta.com Cisco UCM Alice migrated to Jabber initiates chat communication with Bob S4B@ external domain Internet bob@biloxi.com BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 83

Configuration steps for Cisco Expressway classification Partitioned Intra Domain Federation with existing external B2B Federation External SIP B2B Federation during Migration S4B Front End Cisco Expressway Cisco UCM IM&Presence Cisco Jabber Traffic Classification alice@atlanta.com Cisco UCM Bob S4B@ external domain initiates chat communication with Alice migrated to Jabber DNS SRV Records _sipfederationtls._tcp.atlanta.com Internet bob@biloxi.com BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 84

Configuration steps for Cisco Expressway classification Partitioned Intra Domain Federation with existing external B2B Federation External SIP B2B Federation during Migration Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco Jabber Traffic Classification alice@atlanta.com DNS SRV Records _sipfederationtls._tcp.atlanta.com Cisco UCM Bob S4B @ external domain initiates Audio/Video communication with Alice migrated to Jabber Internet bob@biloxi.com BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 85

Configuration steps for Cisco Expressway classification Required Configuration Steps Partitioned Intra Domain Federation with existing external B2B Federation with Skype for Business Edge Cisco UCM Configure SIP Route Pattern for URI Routing Cisco UCM IM&P Configure SIP direct Inter-Domain Federation Route Pattern for URI Routing Configure search rules for routing Inter-Domain Federation traffic to S4B FE Search rule to route A/V traffic from Cisco UCM to CMS (transcoding) Search rule to route A/V traffic from CMS to Skype for Business Search rule to route IM&P traffic from Cisco UCM IM&P to Skype for Business Utilizes existing Microsoft Skype for Business Edge configuration BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 86

Configuration steps for Cisco Expressway classification Partitioned Inter Domain Federation External SIP B2B Federation during Migration Configuration Cisco UCM Cisco UCM IM&P BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 87

Configuration steps for Cisco Expressway classification Partitioned Inter Domain Federation External SIP B2B Federation during Migration Configuration Cisco Expressway Search Rules BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 88

Configuration steps for Cisco Expressway classification Partitioned Intra Domain Federation with existing external B2B Federation External SIP B2B Federation during Migration - Configuration Microsoft Lync Server SIP Federation Next Hop FQDN discovered through _sipfederationtls DNS SRV record BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 89

Chat & Presence Interoperability Intra-Domain Federation Migration

Instant Messaging and Presence Partitioned Intra Domain Federation Migration... Remember the Command Line Migration Tools? ExportContacts.EXE, DisableAccount.EXE, DeleteAccount.EXE More Breaking News! Cisco UCM IM & Presence 11.5 Provides New GUI Based Migration Tool Replaced 3 tools with one easy to use Windows application Old tools had to be run on EVERY server in the deployment with multiple command line arguments New application is run on the Front-End server. Will connect remotely to all of the other servers in the deployment. Added progress bars/counters for each stage of the migration Error handling / reporting has been greatly improved Added support for validating user accounts, before they get migrated: Validates that accounts exist and are enabled in Active Directory Validates that accounts exist and are enabled on the LCS/OCS/Lync server BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 91

Instant Messaging and Presence Partitioned Intra Domain Federation Migration... Added validation at every step of the process Does not let the admin continue without validating previous stages Contextual tool tip help guides the admin through the process BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 92

Chat & Presence Interoperability Inter-Domain Federation

Configuration steps for Cisco Expressway classification Full Business to Business / Inter Domain Federation using Cisco Expressway It is possible to utilize an existing Microsoft Federation environment, during migration After successful migration it is recommended to transfer the federation functionality completely to Cisco Expressway for all modalities and use cases SIP B2B Federation with Microsoft cloud O365/Skype for Business online SIP B2B Federation with Microsoft Skype for Business or Lync on premise Standard XMPP Federation (Cisco or 3 rd party) Standard SIP Audio/Video (Cisco or 3 rd party) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 94

Configuration steps for Cisco Expressway classification Required Configuration steps Inter Domain Federation with Cisco Expressway The following steps assume that during migration the previous example has been implemented Configure search rules for routing Inter-Domain Federation traffic B2B Search rule to route A/V traffic from Cisco UCM to CMS (transcoding) Modify search rule to route A/V traffic from CMS to Expressway-E traversal zone Modify search rule to route IM&P traffic from Cisco UCM IM&P to Expressway-E traversal zone Utilizes existing Expressway-C, Expressway-E traversal zone and DNS neighbor zone BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 95

Application Interoperability

Application Interoperability Microsoft Office client and server side interoperability Cisco Jabber 11.x support Cisco Jabber Collaboration Solution Fully integrated into Microsoft Office, on-premise or Office 365 (*) (*) Check Release Notes for supported Office 365 deployment models BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 97

Jabber 11.9 Integrations Office 2016 for Mac Cisco has been working with Microsoft to add include a presence API in office 2016 Mac. Jabber for Mac users now have presence and communication launch from office contact card Show Presence Start Chat Session Make Voice/Video Calls Office 2016 V15.33 and later BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 98

Jabber 11.9 Integrations Office 365 Outlook Web Client... And customers using Office 365 Outlook Web access can also launch Jabber Chat and calls Start Chat Chat icon can now launch Jabber Make a Call Click telephone numbers to call No presence in OWA BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 99

Application Interoperability Functionality available at the application level Cisco Jabber can integrate with the Microsoft Office suite Click-to-X (click-to-call, click-to-im, click-to-conference) Presence light up of Microsoft Contact card Store Instant Messaging conversation history in Outlook/Exchange Microsoft Exchange integration (Exchange on-premise and Exchange online) Calendar integration (client or server side) Unified Messaging integration Cisco Unity Connection Microsoft SharePoint integration (SharePoint on-premise and SharePoint online) Click-to-X (click-to-call, click-to-im, click-to-conference) Presence light up of Microsoft Contact card BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 100

Application Interoperability Organizations moving commodity workloads to the cloud PSTN B2B C2B Internet Collaboration services integrated with cloud based applications (i.e. Exchange, SharePoint) while maintaining today s required telephony functionality and PSTN access while enhancing communication services with standards based interoperable business to business and consumer functionality BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 101

Application Interoperability Organizations moving commodity workloads to the cloud PSTN B2B C2B ProxyAddresses AD attribute Internet EWS Active Directory proxyaddresses attribute required for Office integration and light up Cisco Unity Connection messaging integration with Exchange Online via Exchange Web Services (EWS) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 102

What about Cisco Spark?

Cisco Spark Hybrid Service - Connected Calling Cisco On-Premises & Partner Hosted HCS Cisco Collaboration Cloud Call Service Connect - connects Cisco Spark & the enterprise phone system so they behave as one Your Spark app becomes an enterprise softphone Provides voice and video interoperability between Jabber and Spark User benefits: Choice: use Jabber or Spark to call anyone without worrying about which you or the other person is using One number: be reached on Spark, Jabber, or a deskphone. Choose to take the call on whichever suits you best at that moment Reach everyone: call company extensions, PSTN numbers, Spark only users, and even video bridge numbers Company dial plan: dial from the Spark app as you would from your deskphone - call PSTN numbers via enterprise phone system Make the most of video assets: en-route to the office start a call on a mobile device and hand off to a room system when you arrive BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 104

Cisco Spark Hybrid Service - Connected Calling Preview, under evaluation When Cisco Spark User is enabled for Hybrid Call Service Connect Business to Business Calls are routed via the Enterprise (Cisco UCM, Expressway B2B) Combining Cisco Spark Hybrid Call Service Connect with Expressway X8.9 Cisco to Microsoft B2B Federation, Cisco Spark Users can call Lync 2013, Skype for Business or Skype for Business Online Users (audio, video and two way screen sharing) At this point there is no messaging interoperability available BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 105

Call Routing from Spark via Hybrid Service Configuration Outgoing to O365 Preview, under evaluation http REST Expressway Hybrid Services Connectors Cisco Collaboration Cloud SIP call from Spark (Hybrid) signaled to Enterprise CC Destination URI Bob@<office365 domain> Routed through Spark Traversal Zone AXL SIP Route Pattern <office365 domain> towards Expressway-C Search Rule <office365 domain> to DNS Zone Search Rule <office365 domain> to B2B/MRA Traversal Zone Search Rule <office365 domain> to CMS DNS lookup for _sipfederationtls._tcp.<office365 domain> Incoming Call Forwarding <office365 domain> Outbound Call <office365 domain> as Lync call Expressway-C BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 106

Call Routing from S4B (O365) to Spark via Hybrid Configuration incoming from O365 Preview, under evaluation http REST Expressway Hybrid Services Connectors Cisco Collaboration Cloud SIP call to Spark, destination cloud URI Alice@<xyz>.ciscospark.com Through Spark Traversal Zone AXL SNR / Hybrid Services Incoming Search Rule <customer domain> To B2B Traversal Zone Search Rule Type MSFT SIP <customer domain> to CMS Search Rule <customer domain> from CMS to UCM DNS lookup for _sipfederationtls._tcp.<customer domain> Incoming Call Forwarding <customer domain> Outbound Call <customer domain> as standard SIP Call Expressway-C BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 107

Call Routing from S4B (O365) to Spark via Hybrid Configuration Example Preview, under evaluation SX20 Spark registered, paired via proximity calling S4B user, screen share SX20 visible on S4B BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 108

Call Routing from S4B (O365) to Spark via Hybrid Configuration Example Preview, under evaluation SX20 Spark registered, paired via proximity calling S4B user, screen share from S4B visible on SX20 BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 109

Summary

Cisco Interoperability with Microsoft Many options to interoperate Identify your requirements and select the right scenario for your environment User experience Technical feasibility Complexity Operational implications Understand the pros and cons of the selected scenario Mileage of certain functionalities might vary when applied to a real life environment Media Bypass in multi site deployment Thoroughly evaluate (PoC) Cisco remains committed to support interoperability scenarios BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 111

How to get hands on experience? Cisco UCM 11.5, Jabber 11.7+ and Expressway X8.9+ Traffic Classification hands on lab available via Cisco dcloud Go to http://dcloud.cisco.com (CCO login required) BRKCOL-2610 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 112

Please complete your Online Session Evaluations after each session Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt All surveys can be completed via the Cisco Live Mobile App or the Communication Stations Complete Your Online Session Evaluation Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at www.ciscolive.com/global/on-demand-library/. 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public