Upgrade Your ONYX Customers...

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Upgrade Your ONYX Customers... October 1, 2002 To o Discounted i-series Systems! Special 0%* lease program for ONYX to i-series upgrade! Now is the perfect time to upgrade your existing base of ONYX customers to brand new i-series systems. After a successful product life of more than fifteen years, NEC America, Inc. (NEC) will be discontinuing the manufacture of ONYX telephones very soon. This means you have a great opportunity to sell brand-new systems to those customers who recognize the value of installing a feature-rich and technologically advanced system such as the i-series. Their investment in a new system can add increased productivity and efficiency in no time! In addition, NEC is offering a customer loyalty discount and a 0% * NEC lease program so you can offer these new systems at an even more attractive price! We ve made the upgrade to an i-series system an easier sale for you by offering a special discount, lease program and pointing out a few features your customers may not be aware of. Customers that may initially hesitate to replace their ONYX could change their mind when they hear about the i-series features that can increase productivity while saving time and money! * Implicit lease rate, assuming lessee does not exercise a fair market value purchase option at the end of the lease term. NEC America 4 Forest Parkway Shelton, Connecticut 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com

Promotional i-series Discount The following discount levels apply for new system installations replacing ONYX VS/II/III/IV systems under the terms of this customer loyalty program: Replacement System Additional Discount 124i system equipped 15% with a minimum of 8 phones 704i system equipped 15% with a minimum of 16 phones NOTE: (Discount Applies to list price items only and after standard discount has been taken) There s s more! Promotional 0% Lease Program 0% Lease for 33 months *Implicit lease rate, assuming lessee does not exercise a fair market value purchase option at the end of the lease term. Dealer must supply to NEC Financial a copy of the attached ONYX Customer Loyalty Program form representing the system sale is for an upgrade from an ONYX platform to a new i-series along with an invoice at the time of lease funding. No Advanced Payments, No Security Deposit Minimum funding cost exclusive of sales tax $2500.00 Application must received from 10/01/02 to 12/31/02 and funded by 3/31/03 Call your NEC Financial Services Representative at 877-NEC-FINANCE Email NECFIN at NECPromo@neclease.com Visit NECFIN at www.my.my.neclease.com.neclease.com

Not only can you offer an additional discount and a 0%* lease program to your customers, you can offer them new features they previously could not take advantage of with their ONYX system! If they comment that their ONYX still works just fine, you can wow them with a few of these productivity enhancing and cost saving capabilities that will help justify the investment in an i-series system: Digital Voice Mail Integration: With Digital Vangard Mail, let your customers know it s time to upgrade from analog voice mail. Your customers can now enjoy a feature-rich digital alternative that adds revenue to your system sales and maintenance contracts. Intersystem Networking:Use the built in i-series networking feature to integrate multiple telephone systems into a single virtual communications system. Interconnected with tie lines, each phone system becomes a node on the network that can communicate with any other phone system node. Intersystem Networking allows you to approach a new market segment of customers that can benefit from the installation of i-series systems. Companies with limited budgets that have locations that could utilize Intersystem Networking but don t necessarily require the size and horsepower of a PBX system. InDepth/InDepth Plus: While the ONYX may have initially served your customer s needs, their growing and changing business probably now requires the implementation of a small to mid-size call center to best handle customer service, technical support or other areas of high call volume. Now is the time to install the indepthplus to improve call productivity. i-series Extenders: Extends the i- Series to branch offices, teleworkers, remote call center agents and mobile workers over traditional and next-generation networks. Wireless and cordless phones: In today s hectic business world you d be hard pressed to find anyone who doesn t multi-task to improve productivity. Wireless and cordless phones can increase an employee s mobility, by allowing them to keep in touch with callers while involved in other tasks.

Here s how to take advantage of this offer: Please read the enclosed terms and conditions for the ONYX promotion. You must sign the enclosed form certifying the customer s ONYX II/III/IV CPU or ONYX VS Base has been destroyed and replaced with an i-series system. This form must accompany your PO at the time of system purchase to receive the eligible discount. This form must also be used when taking advantage of the 0%* Lease program from NEC Financial Services. This offer is only available for a limited time. We are confident your ONYX customers will realize the value of upgrading to an i-series system. The special offers and our continuous upgrades to the i-series product reinforce our commitment to help you reach new market segments and our mutual goal of increased system sales. This offer is only valid for orders received and shipped from October 1, 2002 to December 31, 2002. For the 0%* Lease program the application must received between 10/01/02 to 12/31/02 and funded by 3/31/03. Please contact your NEC UBSD Account Manager if you have any questions or your NEC Financial Services Representative at 877-NEC-Finance today!

ONYX Customer Loyalty Program Discount Promotion Terms T and Conditions 1. This promotional offer applies to all eligible orders received and shipped from October 1, 2002 through December 31, 2002. Orders may be faxed to NEC Customer Service at (203) 926-5454. 2. A new system purchase of a 124i with a minimum of 8 phones is required to be eligible for the promotional discount amount of 15%. A new system purchase of a 704i with a minimum of 16 phones is required to be eligible for the promotional discount amount of 15%. This discount applies to all list price items submitted on the purchase order. 3. Ultracom Dealers must submit the ONYX Customer Loyalty Program Promotion form for each purchase order submitted under this promotion certifying the ONYX II/III/IV central processing unit (CPU) or ONYX VS Base has been destroyed and replaced with an eligible i-series. This promotion is only valid for the replacement of ONYX VS/II/III/IV systems. 4. NEC CNG reserves the right to contact the customer to confirm the replacement of the i-series system under this promotional offer. 5. This promotion cannot be used in conjunction with any other promotions with the exception of the NICE Rewards program and the NEC Financial 0%* lease program. 6. The eligible discount earned will be applied to your P.O. at the time of purchase. In the event that telephones are returned to NEC for credit, all remaining telephones ordered may no longer qualify for the requested promotional pricing discount level and are subject to the new discount qualifying level. In the event the order no longer qualifies for any additional discount the terms of your Ultracom Dealer Agreement apply. 7. All expenses incurred during the removal/de-installation of the ONYX equipment will be the responsibility of the Ultracom Dealer. All expenses incurred during the installation of the replacement system are the responsibility of the Ultracom Dealer.

ONYX Customer Loyalty Program Promotion Form Please include this form with your purchase order. CERTIFICATION OF CPU DESTRUCTION AND PLACEMENT OF i-series SYSTEM By submission of this form, the Authorized NEC Ultracom Dealer hereby certifies that the customer s ONYX II/III/IV CPU or ONYX VS Base CPU will be destroyed and replaced with an eligible i-series system within 30 days of receipt of the replacement i-series system referenced by the PO number indicated below. Date: Dealer Name: PO Number: Dealer Number: Authorized Signature: End User Name Telephone Number End User Contact PLEASE FAX THIS FORM WITH YOUR PURCHASE ORDER. PLEASE FAX TO NEC AMERICA UBSD CUSTOMER SERVICE AT (203) 926-5454.