FY Janette Pell Department Director. Information and Communications Technology. Administration and Finance

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FY 2018 19 Janette Pell Department Director Administration and Finance Capital Projects Facilities and Real Estate Management Fleet Operations Information and Communications Technology Purchasing, Surplus and Mail ONE COUNTY. ONE FUTURE.

KEY CHALLENGES / EMERGING ISSUES Facility Maintenance Cyber Security Public Safety Radio Upgrades and Funding Workplace Security Solar and Energy Efficiency Northern Branch Jail construction Main Jail infrastructure, renovation, and Americans with Disabilities Act (ADA) 2

SUMMARY Operating $ 47,959,700 Capital $ 14,691,500 General Fund $ 8,621,800 FTEs 115.5 Use of One Time for Ongoing Operations $ 0, 0% Service Level Reductions $ 0 Restoration Requests $ 0 Expansion Requests $ 650,000 GF + $356,200 SR 3

CAPITAL PROJECTS DETAIL Fire Operations & Administration Center Buellton, $6.0M Fire District Funds, Replace building to support staffing requirements Information Technology and Communication Infrastructure $3.9M ISF Funds, Upgrade and replace infrastructure (e.g. network, security) Vehicle Replacements, $2.4M ISF Funds, New County vehicle and equipment replacements Public Health, San Antonio Building HVAC, $0.5M PH Funds, Replace failing steam heating unit and air conditioning Public Health, SB Health Care Center, $0.2M PH Funds, Provide safety and security upgrades and additional exam rooms 4

FY 2018-19 SOURCE OF FUNDS Decreases to Fund Balances $9,576,300; 15% Intrafund Expenditure Transfers ( ) $1,246,300; 2% General Fund Contribution $8,621,800; 13% Intergovernmental $183,600; 0% Fund Balance Impact ( ) $0; 0% Other Financing Sources $8,717,800; 14% Miscellaneous Revenue $506,500; 1% Licenses, Permits and Franchises, $50,600, 0% Use of Money and Property, $1,151,900, 2% Charges for Services $34,536,700; 53% 5

FY 2018-19 USE OF OPERATING FUNDS Fleet Operations $12,154,400; 25% Information and Communications Technology $13,641,300; 29% Purchasing, Surplus and Mail $1,171,000; 2% Facilities and Real Estate Management $17,234,600; 36% Administration and Finance $2,440,100; 5% Capital Projects $1,318,300; 3% 6

STAFFING SUMMARY 124.0 122.0 120.0 118.0 116.0 114.0 112.0 117.5 120.0 121.0 FTEs 115.5 115.5 110.0 2014 15 2015 16 2016 17 2017 18 2018 19 7

OPERATING REVENUE 5 YEAR SUMMARY $50.0 $45.0 MILLIONS $40.0 $35.0 $30.0 $32.39 $35.06 $34.25 Operating Revenue $37.74 $36.43 $25.0 $20.0 2014 15 2015 16 2016 17 2017 18 2018 19 8

GFC 5 YEAR SUMMARY MILLIONS $10.0 $9.8 $9.6 $9.4 $9.2 $9.0 $8.8 $8.6 $8.4 $8.2 $8.0 $8.97 $8.92 $8.61 $8.62 $8.62 GFC Funding 2014 15 2015 16 2016 17 2017 18 2018 19 9

FY 2017-18 ANTICIPATED ACCOMPLISHMENTS Completed Phase I of the Isla Vista Community Center. Completed Public Safety Radio coverage enhancements. Vehicle property insurance rates renegotiated lowering the annual insurance premiums by nearly 45%, and the deductible per incident was lowered from $20k to $10k. Responded to over 400 emergency work orders for broken water lines, HVAC failures, vandalism, sewer back ups, broken windows, and roof leaks. Implemented electronic property management system (Yardi) tracking 265 active agreements. 10

FY 2017-18 ANTICIPATED ACCOMPLISHMENTS Implemented a new Call Center for one stop assistance to County departments. Established a geographically redundant Data Center in Santa Maria as a backup to Emergency Operations Center (EOC) consolidated all systems from 3 data centers to 2. Completed a Countywide Procurement Analysis (Renew 22) with recommendations for improving the efficiency and effectiveness of procurement processes in the County. Improved the Mail and Surplus Property Office to allow for easier departmental use of dropping off mail, batteries, and e waste. 11

FY 2017-18 ANTICIPATED ACCOMPLISHMENTS Disaster Support Over 5,500 hours of Logistical Coordination (Largest Non Public Safety/Non Public Works effort) Created new digital Resource Tracking System for the EOC Actively assisted with resource recovery efforts (FEMA Reimbursement) Established frequently used emergency contracts 12

DEFERRED MAINTENANCE ACCOMPLISHMENTS Completed over $4M in Deferred, Routine, and Emergencies Isla Vista Medical Clinic parking lot Coroner s Office remodel, carpet, paint, and HVAC Main Jail generator, HVAC, routine, and emergencies Inmate Services HVAC and roof Public Health Calle Real parking lots and generator DSS painting, and Lompoc HVAC Engineering Building painting 13

FY 2018-19 OBJECTIVES Complete the Northern Branch Jail Project. Implement the County's commissioning program and energy efficiency standards to improve the County's sustainability initiatives. Identify the most critical deferred maintenance projects and complete within Fiscal Year. Work with all Departments to establish fossil fuel reduction goals (total fuel gallons used annually), provide reporting data and monitor progress. 14

FY 2018-19 OBJECTIVES Update the Countywide Information Technology Strategic Plan. Complete the strategic plan to identify costs to upgrade the County s Public Safety Radio System. Further digitize the Mail and Surplus Property processes for a more streamlined service. Continue to pursue implementation of the Countywide Procurement Analysis (Renew 22) recommendations. Facilitate a simplified $100k vendor aggregate contract process. Finalize all required contracts to support the opening & operation of the Northern Branch Jail. 15

PERFORMANCE MEASURES DESCRIPTION Customers satisfied or highly satisfied with services provided by the Department (Target = 100%) Capital projects completed within expected time and budget estimates and according to project customer expectations. (Target = 100%) Preventative work orders completed within 30 days of assigned due date. (Target = 95%) Percent of Real Property Projects completed on time (Target = 95%) 2015 16 ACTUAL 2016 17 ACTUAL NA 87% 650/750 NA 100% 8/8 2017 18 EST. ACTUAL 89% 668/750 100% 5/ 5 NA NA 91% 1,834/2,000 NA NA 93% 15/16 2018 19 RECOMMENDED 92% 690/ 750 100% 6/6 95% 1,900/2,000 90% 18/20 16

PERFORMANCE MEASURES Continued DESCRIPTION Assigned Fleet Availability. (Target = 100%; Weighted Average) Percentage of customers surveyed who rate the ICT Operations Center incident handling process as Satisfactory or better. (Target = 100%) Percentage of dollars spent annually Countywide with County of Santa Barbara local vendors for County services and supplies. (Target = 60%) 2015 16 ACTUAL 2016 17 ACTUAL 2017 18 EST. ACTUAL 2018 19 RECOMMENDED 97.7% 97.83% 97.85% 98% 99% 88/89 61% $106M/$173M 97% 152/157 60% $98M/$163M 98% 147/150 60% $87M/$146M 97% 194/200 60% $99M/$165M 17

RENEW 22 FY 2018 19 IMPLEMENTATION Actions or evaluations that are already underway Administrative Parking Lot Valet Service Pilot Revenue Opportunity Countywide Procurement Analysis Capital Improvement five year plan Call Center Coordinated Geographic Information Systems (GIS) Centralization of technology standards Proposals that are consistent with existing BOS policy or direction Refine countywide IT strategic plan Energy efficiency master plan Cloud migration (e.g. Office 365, Web hosting) ServiceNow platform Ideas that involve a change in BOS policy or direction Local Vendor Preference revision 18

RENEW 22 FY 2018 19 IMPLEMENTATION Local Vendor Preference Revision Local vendors have a 6% preference or margin on bids for tangible goods above a non local vendor; Proposal is to suspend or revise the policy Pros Increase competition and save money Increase vendor participation and more variety of discretion in items not produced locally Better tracking of local vs non local bid participation Cons Potential for reduction in local business May have a reduction in sales tax within local economy Next Step Internal County review > public outreach > seek ordinance change > implementation Department Name 19

RENEW 22 FUTURE YEAR IMPLEMENTATION Enterprise Resource Planning system (ERP) for core processes Countywide sharing of Information Technology resources Continue Cloud migration (e.g. storage solutions) Project management office Centralize Courier Services 20

FY 2018-19 SERVICE LEVEL REDUCTIONS NONE 21

RESTORATION / EXPANSION REQUESTS DESCRIPTION OF REQUEST FTE(s) AMOUNT (GFC) AMOUNT (NON GFC) 1 Information & Communications Tech Support 2.0 $0 $356,200 2 Administrative Campuses ADA Transition Plan 0 150,000* 3 Workplace Security Improvements 0 400,000* 4 Water Saving Projects 0 100,000* Total $650,000 $356,200 *One Time Funding 22

SUMMARY Positive changes and improvements in all parts of the Department in FY 2017 18 Completed over $4M FY 2017 18 Maintenance Projects Finished the planned FY 2017 18 Public Safety Radio coverage enhancement projects Updated the Department s Strategic Plan Renew 22 efforts already underway Substantial investment in Departmental Human Capital 23

FY 2018 19 AB 900 Northern Branch Jail Team ( and Sheriff s Office) ONE COUNTY. ONE FUTURE.

SUMMARY Operating $ 35,364,200 Capital $ 400,000 General Fund $ 0 FTEs 0 Est State Reimbursement through FY 2017 18 Percent Complete through FY 2017 18 60% $56M of $80M Estimated Completion Spring 2019 Estimated Occupancy Summer 2019 26

FY 2017-18 ANTICIPATED ACCOMPLISHMENTS Successful management of the construction phase of the onsite construction and completion of the offsite utilities. Received timely AB900 State award reimbursements exceeding the projected schedule and minimizing impacts to cash flow. Successful coordination with the BSCC and State Fire Marshal on construction issues allowing unimpeded construction. 27

FY 2018-19 OBJECTIVES Coordinating commissioning efforts to ensure sustainable, energy efficient systems perform as designed. Manage furniture fixture and equipment (FF&E) procurement to allow the Sheriff to transition into the facility. Finalize all required contracts to support the opening & operation of the Northern Branch Jail. Completion in Spring 2019. 28

QUOTE Done right, a strategic intent is really one decision that makes 1,000 decisions. Greg McKeown, Essentialism 29