Classification: Public ANZ TRANSACTIVE GLOBAL ADMINISTRATION USER GUIDE

Classification: Public ANZ TRANSACTIVE GLOBAL ADMINISTRATION USER GUIDE 11 2015

CONTENTS INTRODUCTION... 3 USERS... 4 FUNCTION ROLES AND DATA ROLES... 5 FUNCTION ROLES... 5 Create a Function Role... 8 View a Function Role... 9 Modify a Function Role... 9 Approve a Function Role... 10 Delete a Function Role... 10 DATA ROLES... 11 Create a Data Role... 12 View a Data Role... 13 Modify a Data Role... 13 Approve a Data Role... 14 Delete a Data Role... 15 USER MANAGEMENT... 16 User Management Screen... 16 User Details Screen... 20 User Status... 25 Workflow Status... 25 Search for Users in ANZ Transactive - Global... 26 Create a Company Managed User... 28 Assign/Modify Function & Data Roles and Entitlements to a User... 30 Approve Function & Data Roles and Entitlements for a User... 31 Modify Company Managed User Details... 32 Assign Applications to a Company Managed User... 32 Remove Applications from a Company Managed User... 33 Generate a Password for a Company Managed User... 33 Approve a Password for a Company Managed User... 34 Disable a Company Managed User... 35 Enable a Company Managed User... 35 Approve/Reject the Enabling of a Company Managed User... 36 Delete a Company Managed User... 36 Approve/Reject the Deletion of a Company Managed User... 37 View User Audit History... 38 Download reports Screen... 39 ANZ TRANSACTIVE AU & NZ SYSTEM SETUP... 41 ANZ TRANSACTIVE AU & NZ ACCOUNT ASSIGNMENT... 42 ANZ TRANSACTIVE AU & NZ ADMINISTRATION REPORTS... 42 FURTHER ASSISTANCE... 44 2

INTRODUCTION ABOUT THIS GUIDE This Guide has been developed for Administrators of ANZ Transactive Global who use the underlying ANZ Transactive AU & NZ application. ABOUT ANZ TRANSACTIVE GLOBAL ANZ Transactive Global is a digital banking solution offering you the convenience of accessing Cash, Liquidity, Trade and Markets services in one place using one set of security credentials. Each service offering is defined as an Application within ANZ Transactive Global and you are only able to assign Applications that your organisation is setup to use. ADMINISTRATOR FUNCTIONS Your organisation has assigned Administrators to setup the permissions and controls for users. Administrators have the ability to perform the following tasks: > Create new Company Managed Users > Generate Company Managed User passwords > Modify and maintain Company Managed Users > Create, modify and assign ANZ Transactive AU & NZ Function Roles, Data Roles and Mobile entitlements to all users > View Administration Reports > Assign accounts to a Sub-Group > Set up email alerts Note: Administrators must log in with a Security Device to have full functionality to administration tasks. ADMINISTRATION MODELS ANZ Transactive - Global For security purposes, some changes that an Administrator makes in ANZ Transactive Global must be approved by another Administrator, e.g. generating a password for a user, enabling a disabled user and deleting a user. Note that this is only applicable for User Groups setup with Dual or Triple Administration models. ANZ Transactive AU & NZ Within ANZ Transactive - AU & NZ, a User Group can be set up with one of three Administration Models: > Triple Administration using this model, an Administrator cannot modify or approve changes to their own profile (therefore a minimum of three Administrators are required). > Dual Administration using this model, Administrators can modify their own profile, but require a second Administrator to approve the changes. > Single Administration where only one Administrator is required to make all changes. This model is only available to Sole Traders or a Proprietary Company with a Sole Director/Secretary. Note: Changes to an ANZ Transactive AU & NZ User Group s Administration Model must be requested on an ANZ Transactive Amendment Form and are implemented by ANZ. 3

USERS Users in ANZ Transactive Global are either ANZ Managed or Company Managed. ANZ MANAGED USERS ANZ Managed Users are all users that require a security device. These users can perform any of the following functions (dependent on their assigned function roles): Administrative functions such as creating and managing Company Managed users and performing system maintenance tasks Release payments Manually obtain a foreign currency exchange for a cross-currency payment ( Get Rate function) Administrators are required to assign Function and Data Roles and Mobile entitlements for users within the ANZ Transactive AU & NZ application. Note: If you need to complete any of the following for an ANZ Managed User, please contact your ANZ representative: Modify user details (e.g. name, address, email, phone number) Assign Applications to a user Remove Applications from a user Generate a password for a user (user to call the Customer Service Centre) Disable/Enable a user Delete a user Note: A security device user can choose to logon with a User ID & Password, but will not be able to perform functions that require a security device. COMPANY MANAGED USERS Company Managed Users are created and managed solely by your organisation administrators. Administrators can: Create a user Modify user details (e.g. name, email address, phone number) Assign/Remove Applications to a user Assign/Modify/Approve Function and Data Roles and Mobile entitlements to a user Generate a password for a user Disable/Enable a user Delete a user Company Managed users can perform various tasks in ANZ Transactive Global, depending on the Function Role and Data Role that is assigned to them. As they can only login using a password, there are restrictions on what functions they can perform. 4

FUNCTION ROLES AND DATA ROLES Note: The creation, assignment and maintenance of function and data roles for users are completed in the ANZ Transactive AU & NZ application. All users must have both a function and data role prior to being able to complete any actions within the application. Function Roles define the permissions a user has to the products available. For example, the Company Directors may be assigned a Function Role that at a minimum would have the ability to approve a payment. Data Roles define which accounts and restricted templates that a user can access. Note: A security device is required for function and data roles that have the ability to Release a payment, Get Rate for an international payment, perform Administrative functions, or report on particular accounts held overseas. FUNCTION ROLES Function Roles specify the products and payment types a user will be able to access i.e.: > Domestic Payments > Single Payments, and/or > Reporting ASSIGNING FUNCTION ROLES TO USERS > It is mandatory to assign a user a Function Role > If a user is not allocated a Function Role, they will not be able to perform any functions in the application > The same Function Role may be assigned to multiple users > A Function Role must be approved before you can assign it to a user PRE-CREATED FUNCTION ROLES ANZ provides a number of pre-created Function Roles that can be assigned to users to give them access to various functionality. As an Administrator, you can choose to: > assign these pre-created Function Roles to users > modify the pre-created Function Roles to suit your needs, or > create your own Function Roles that meet the needs of your organisation. 5

PRE-CREATED FUNCTION ROLE ENTITLEMENTS SUPERUSE Entitles users to perform all actions. A SUPERUSE user has the ability to: > Create, modify approve and release all types of payments > Create and modify all types of payment templates > View all types of Payment and Balance & Transaction reports > Set up and modify all types of payment alerts > Download all types of reporting files > If the user is an Administrator, perform all Administration functions and view all Administration reports Note: to access full role functionality, a SUPERUSE user must access ANZ Transactive - Global with a Security Device. ADMIN: This Role is automatically assigned by ANZ to users who are nominated as Administrators. With this Function Role, a user is entitled to: > Create Company Managed Users (i.e. password users) > Maintain Company Managed User profiles > Assign ANZ Transactive AU & NZ entitlements to users > Create and maintain ANZ Transactive AU & NZ Function Roles and Data Roles > Access all Administration Reports > Perform system setup functions like account assignment and file import paths Note: to access full role functionality, an ADMIN user must access ANZ Transactive - Global with a Security Device. REPORTS: Entitles users to generate and view Balance and Transaction reports in ANZ Transactive Global and includes: > Current Day Reports > Prior Day Reports > Statements and, > Returned Item Reports RELEASE: Entitles users who need to release payments to: > Release all types of domestic and single payments > Enquire on all payments > Get Rate for an International Payment > View all types of payment and Balance and Transaction reports > Create and modify payment alerts Note: to access full role functionality, a RELEASE user must access ANZ Transactive - Global with a Security Device. CREATE: This Function Role is designed for users who need to create payments and entitles users to: > Enter, import, modify, repair and delete all types of domestic and single payments (freeform and template) > Enter, modify, approve and delete all payment templates > Enter, modify and delete all template sets > View all types of payment and Balance and Transaction reports > Create and modify payment alerts Note: CREATE users are not entitled to Approve or Release payments. If a user is required to both create and release payments, they should refer to the CREATERL Function Role. CREATERL: Entitles users to create and release payments and gives the ability to: 6

> Enter, import, modify, repair and delete all types of domestic and single payments (freeform and template) > Release all types of domestic and single payments > Enter, modify, approve and delete all payment templates > Enter, modify and delete all template sets > Enquire on all payments > Get Rate for an International Payment > View all types of payment and Balance & Transaction reports > Create and modify payment alerts Note: to access full role functionality, a CREATERL user must access ANZ Transactive - Global with a Security Device. APPROVE: Entitles users to approve payments and gives the ability to: > Enter, approve, unapprove, import, modify, repair and delete all types of domestic and single payments (freeform and template) > Enquire, approve and unapprove all payment templates > Enter, modify and delete template sets > Enquire on all payments > View all types of payment and Balance & Transaction reports > Create and modify payment alerts Note: It does not include the ability to release payments. 7

CREATE A FUNCTION ROLE To create a Function Role, follow the steps below: 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Function Roles > Add to add a new Function Role. 4 Complete the fields on the Function Role screen as follows: FIELD User Group Role Name Role Description Select the appropriate User Group. To select the appropriate User Group, click the search icon and select it from the list. Enter a unique name for the new Function Role (up to 8 characters, no spaces). Enter a brief description for the Function Role (up to 32 characters including spaces). This description is what you will see when choosing which Function Role to assign to a user. 5 Click Add. Result: The Function Role is created and a confirmation message is displayed. 6 Click OK to clear the message. Result: The Function Role screen displays and the five Role Entitlements folders are displayed Domestic Payments, Reporting, Single Payments, Admin and Utilities. 7 You now need to assign the appropriate entitlements to the Function Role. Click the Expand All button to display the contents of all the folders. Select the relevant entitlements required for each folder. Refer to the ANZ Transactive Online Help for details of the entitlements available. 8 When you have finished assigning all Function Role entitlements, click Update. 9 Click Close to exit the confirmation message. Next Step Before the Function Role can become active, it must be checked and approved by another Administrator in the ANZ Transactive - AU & NZ application 1. See Approve a Function Role on page 10. 1 This step is required to be completed for Dual or Triple Administration Models. 8

VIEW A FUNCTION ROLE To view a Function Role, follow the steps below: 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Function Roles > View to display the Function Role List View. 4 Locate the Function Role in the list that you want to view. 5 Either: > click on the Role name, or > select VIEW from the context menu. Result: The Details Function Role screen displays, which is a read-only view of the screen. 6 Browse the folders on the Role Entitlements and Role Restrictions tabs to view the entitlements that are assigned to the Function Role. 7 When you have finished, click Close to return to the Function Role List View. MODIFY A FUNCTION ROLE To modify a Function Role, follow the steps below: 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Function Roles > View to display the Function Role List View. 4 Locate the Function Role in the list to be modified. 5 Select MODIFY from the context menu to open the Function Role Details screen. 6 Make changes to the Role Description at the top of the screen if necessary. (You cannot change the User Group or Role Name.) 7 Click the Expand All button to display the contents of all the folders. Select or de-select the relevant entitlements in each folder. Refer to ANZ Transactive Online Help for details of the entitlements available. 8 When you have finished modifying the Function Role entitlements, click Update. Result: A confirmation message is displayed. 9 Click Close to exit the message. Next Step Before the Function Role changes are applied, they must be checked and approved by another Administrator in the ANZ Transactive - AU & NZ application 1. See Approve a Function Role in the next section. 1 This step is required to be completed for Dual or Triple Administration Models. 9

APPROVE A FUNCTION ROLE To approve a Function Role, follow the steps below. Note: If you have a Triple Administration model you cannot approve a Function Role that you created 1. 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Function Roles > View to display the Function Role List View. 4 Locate the Function Role to be approved in the list. Tip: You know when a Function Role needs to be approved if APPROVE is an option in the context menu or the Approve button displays on the Function Role Details screen. 5 Click on the appropriate Function Role or select VIEW from the context menu to open the Function Role Details screen. 6 Browse the Role Entitlements folders to confirm that the correct entitlements have been assigned. Notes: > If this is an existing Function Role that has been modified, click the View Changes button at the bottom of the screen to view the Client Function Role Differences Report, which shows the changes that have been made to the Role. > If any details are not correct, refer back to the Administrator who created the Role or made and request them to correct the details. (If you make the changes yourself, you will not be able to approve the role 1 ). 7 When you are ready, click Approve. 8 Click Close to exit the confirmation message. The Function Role is approved and available for use. Any users who were already assigned the Role will have the changes applied the next time they log in. DELETE A FUNCTION ROLE Important: Before you delete a Function Role, identify the users who currently have the Function Role assigned to them via the User Entitlements Report, and re-assign them another Function Role. Note: You cannot undo the deletion of a Function Role. 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Function Roles > View to display the Function Role List View. 4 Locate the Function Role in the list that you want to delete. 5 Select DELETE from the context menu. Result: A message displays Are you sure you want to proceed? 6 Click Yes to delete the Function Role. Note: Deleting a Function Role does not have to be approved by another Administrator. 1 This step is required to be completed for Dual or Triple Administration Models. 10

DATA ROLES Data Roles give users access to accounts and restricted templates. For each Data Role you can: > entitle accounts for each product (Domestic Payments, Single Payments and Reporting) > entitle accounts for each Single Payments payment type, and > entitle Restricted Templates for each payment type. Example: For one Data Role, an account can be entitled for RTGS Payments only, but for another Data Role, the same account can be entitled for all Payment types. PRE-CREATED DATA ROLE ANZ provides two pre-created Data Roles in ANZ Transactive AU & NZ that provides a user with access to: > All accounts and all restricted templates, or > All accounts only (no restricted templates) As an ANZ Administrator, you can choose to: > assign a pre-created Data Role to users, or > create your own Data Roles that meet the needs of your organisation ASSIGNING DATA ROLES TO USERS It is mandatory to assign a user a Data Role. The same Data Role may be assigned to multiple users. A Data Role must be approved before you can assign it to a user. Note: If you want to restrict the accounts that can be seen by a user, you need to ensure that you assign them with the appropriate Data Role before you give them access to the system. 11

CREATE A DATA ROLE To create a Data Role, follow the steps below. 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Data Roles > Add to display the Data Role screen. 4 Complete the fields on the Data Role screen as follows: FIELD User Group Role Name Role Description Select the appropriate User Group. To select the appropriate User Group, click the search icon and select it from the list. Enter a unique name for the new Data Role (up to 8 characters, no spaces). Enter a brief description for the Data Role (up to 32 characters including spaces). This description is what you will see when choosing which Data Role to assign to a user. 5 Click Add. Result: The Data Role is created and a confirmation message is displayed. 6 Click OK to clear the message. Result: The Data Role screen displays and the Role Entitlements folders are displayed for the three ANZ Transactive AU & NZ products Domestic Payments, Reporting and Single Payments. 7 Click the required product folders and subfolders to open and display the filters for the products you want to assign to this role. Note: By default, a new Data Role is created with access to all accounts and no restricted templates. Select the relevant account and restricted template entitlements required from each folder. Refer to the Online Help for details of the entitlements available. 8 When you have finished assigning all Data Role entitlements, click Update. Result: A confirmation message is displayed. 9 Click Close to exit the message. Next Step Before the Data Role can become active, it must be checked and approved by another Administrator in the ANZ Transactive - AU & NZ application 1. See Approve a Data Role on page 14. 1 This step is required to be completed for Dual or Triple Administration Models. 12

VIEW A DATA ROLE To view a Data Role, follow the steps below. 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Data Roles > View to display the Data Role List View. 4 Locate the Data Role in the list that you want to view. 5 Either: > click on the Role name, or > select VIEW from the context menu. Result: The Details Data Role screen displays, which is a read-only view of the Role. 6 Browse the folders on the Role Entitlements tab to view the entitlements that are assigned to the Data Role. 7 When you have finished, click Close to return to the Data Role List View. MODIFY A DATA ROLE To modify a Data Role, follow the steps below. 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Data Roles > View to display the Data Role List View. 4 Locate the Data Role in the list to be modified. 5 Select MODIFY from the context menu to open the Data Role Details screen. 6 Make changes to the Role Description at the top of the screen if necessary. (You cannot change the User Group or Role Name.) 7 Click the Expand All button to display the contents of all the folders. Select or de-select the relevant entitlements in each folder. Refer to ANZ Transactive Online Help for details of the entitlements available. 8 When you have finished modifying the Data Role entitlements, click Update. Result: A confirmation message is displayed. 9 Click Close to exit the message. 13

Next Step Before the Data Role changes are applied, they must be checked and approved by another Administrator in the ANZ Transactive - AU & NZ application 1. See Approve a Data Role in the next section. APPROVE A DATA ROLE To approve a Data Role, follow the steps below. Note: If you have a Triple Administration model you cannot approve a Data Role that you created or modified 1. 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Data Roles > View to display the Data Role List View. 4 Locate the Data Role to be approved in the list. Tip: A Data Role needs to be approved when APPROVE is an option in the context menu, or the Approve button displays on the Data Role Details screen. 5 Click on the appropriate Data Role or select VIEW from the context menu to open the Data Role Details screen. 6 Browse the Role Entitlements folders to confirm that the correct entitlements have been assigned. Notes: > If this is an existing Data Role that has been modified, click the View Report button at the bottom of the screen to view the Client Data Role Differences Report, which shows the changes that have been made to the Role. > If any details are not correct, refer back to the Administrator who created or modified the Role and request them to correct the details. (If you make the changes yourself, you will not be able to approve the role). 7 When you are ready, click Approve. Result: A confirmation message is displayed. 8 Click Close to exit the message. The Data Role is approved and available for use. Any users who were already assigned the Role will have the changes applied the next time they log into ANZ Transactive Global. 1 This step is required to be completed for Dual or Triple Administration Models. 14

DELETE A DATA ROLE Important: Before you delete a Data Role, identify the users who currently have the Data Role assigned to them via the User Entitlements Report, and re-assign them another Data Role. You cannot undo the deletion of a Data Role. Note: Deleting a Data Role does not have to be approved by another Administrator. 1 Click on Menu > My Applications > ANZ Transactive AU & NZ Result: The ANZ Transactive AU & NZ application is displayed. 2 Select the ADMIN tab to display the Admin section. 3 Select Data Roles > View to display the Data Role List View. 4 Locate the Data Role in the list that you want to delete. 5 Select DELETE from the context menu. Result: A message displays Are you sure you want to proceed? 6 Click Yes to delete the Data Role. Note: If the Data Role is still assigned to a user or users, an error message will display and cannot proceed until you have unassigned the Data Role from the user(s). 15

USER MANAGEMENT USER MANAGEMENT SCREEN Menu > Administration > User Management The User Management screen provides details of the users in your organisation who have access to ANZ Transactive Global. Right-click on a user to View, Edit, Delete, Enable, Disable, Generate Password, Assign Applications, View Audit History, Generate Audit History Report or Approve/Reject an action performed. Note: ANZ Managed Users will only have the option to View details. User Management Control Bar Advanced Search Export Refresh Filter Group Actions Save Search New Search NAME Filter DESCRIPTION Click to filter the user list by: > All Users default view 16

> Manage Saved Searches view, rename or remove a saved search > Select a Search select a previously saved search > User Status (Active, Disabled, Deleted) > Workflow Status (New, Modified, Disabled, Enable Pending Approval, Delete Pending Approval, Enable Approved, Delete Approved, Enable Rejected, Delete Rejected, Password Pending Approval, Password Approved, Password Rejected) > Assigned Application (ANZ Transactive AU & NZ, ANZ Transactive Global) > Managed By (ANZ Managed, Customer Managed) Group Advanced Search Save Search Actions Click to group the user list by: > User Credentials > Managed By > Customer Organization Name > Suburb > Country > User Status > Workflow Status Click to open the Advanced Search fields for searching on a number of criteria to find the user(s) that meet the condition(s). Search by: > Users > Workflow Status > Status (user) > Managed By To hide the Advanced Search fields click on the Advanced Search icon again. See the Advanced Search section for more details. After each search you can save it for future use by clicking the Save Search button. Enter a name for your search in the field provided and click Save. Saved searches will appear in the Filter menu. Click to perform the following actions on a selected user: > Approve/Reject - select if an approve/reject action is required > View select to view details of a user > Edit select to edit details of a user > Delete* select to delete a Company Managed user > Enable* select to enable a Company Managed user > Disable select to enable a Company Managed user > Generate Password* select to generate a password for a Company Managed user 17

Export New Refresh Search > Assign Application select to assign an application to a Company Managed user > View Audit History select to view the audit history for a user > Generate Audit History Report select to generate an Audit History Report for a user > Remember Settings saves the Filter, Grouping and Search Item selections as your default settings. When you launch the application again, it will remember these saved settings. * These actions may require additional Administrator approvals if your organisation setup is Dual/Triple Administration models. Export the user list to a CSV file. Click to create a new Company Managed user. See the Create a Company Managed User section on page 28 for more details. Click to refresh the user details on screen. Click to select your search criteria from one of the following fields: > First Name > Preferred First Name > Surname > User ID See the Search for users in ANZ Transactive Global section on page 26 for more details. User Management Screen Columns The following columns are shown on screen. Columns can be reordered by dragging and dropping them in your preferred sequence. You can hide columns by right-clicking on a column heading and un-checking the checkboxes that appear next to the column names. Columns can be sorted by clicking on the column heading. COLUMN User ID Surname First Name Preferred First Name Customer Organization Name DESCRIPTION The unique ID assigned to the user. The user's legal surname. The user's legal first name. This can be the same or different to their First Name. The organization name that the user is created under. 18

User Credentials User Status Workflow Status Country Suburb Managed By A user s credentials, this can be Password or Security Device and Password or Security Device. The current status of the user. Refer to the User Status section on page 25. The last action performed on the user by an Administrator. Refer to the Workflow Status section on page 25. The country of the user's address. The suburb or city of the user's address. Displays the Customer Organization Name if the user is Company Managed or displays 'ANZ' if the user is ANZ Managed. 19

USER DETAILS SCREEN Menu > Administration > User Management > select user in list The User Details screen groups information for a user into the following categories: User Summary User Information Address Applications Credentials Audit History John John email@znz.com User Details Screen Control Bar Edit User Delete User Disable/Enable User Generate Password Back Note: only the Back button will be visible for an ANZ Managed user. MENU OPTION Back DESCRIPTION The back button takes the Administrator back to the User Management Screen. 20

Edit User Delete User Disable/Enable User Generate Password Allows the Administrator to edit user details. Allows the Administrator to delete the user. Note: If your User Group is setup for Dual/Triple Administration, this will require an additional approval. Allows the Administrator to disable/enable the user. Note: If the user has a User Status of Disabled, this button will be Enable. Allows the Administrator to generate a password for the user. Note: If your User Group is setup for Dual/Triple Administration, this will require an additional approval. User Summary User ID ABC Co ABC Co Created FIELD User ID Status Customer Organization Managed By Workflow Status DESCRIPTION The User ID used by the user to log into ANZ Transactive Global. The current status of the user. Refer to the User Status section on page 25 for a description of each User Status. The organization name that the user is created under. Displays the Customer Organization Name if the user is Company Managed or displays ANZ if the User is ANZ Managed. The last action performed on the user by an Administrator. Refer to the Workflow Status section on page 25 for a description of each Workflow Status. 21

User Information Hide/Unhide details John John email@anz.com FIELD/BUTTON DESCRIPTION Hide/Unhide details Name Preferred Name Email Address Click on the arrow to hide/unhide the User Information section. The user s legal first name and legal surname. The user s preferred first name. The user s email address. Address Hide/Unhide details FIELD/BUTTON DESCRIPTION Hide/Unhide details Address Line 1 Suburb Country Click on the arrow to hide/unhide the Address section. The user s address. The user s suburb. The user s country of residence. 22

Applications Remove Applications Hide/Unhide details 12345 12345 View/Edit User Entitlements FIELD/BUTTON DESCRIPTION Hide/Unhide details Remove/Add Applications Application Name Application Status Application Details View/Edit Click on the arrow to hide/unhide the Applications section. Click on this button to remove applications assigned to the user. Notes: 1. If ANZ Transactive AU & NZ is not assigned to the user, the button will be Add Applications 2. Only visible for Company Managed users The name of the application assigned to the user. The status of the application assigned to the user. E.g. Assigned, Revoked. Details of the application. Information will vary depending on the application assigned to the user. For ANZ Transactive AU & NZ, click on View/Edit User Entitlements to view/edit user entitlements within the ANZ Transactive AU & NZ application (Data Roles, Function Roles and Mobile access). 23

Credentials View Security Device Details Hide/Unhide details FIELD/BUTTON Hide/Unhide details View Security Device Details User Credentials DESCRIPTION Click on the arrow to hide/unhide the Credentials section. Click here to view full details of the security device issued. Note: Company Managed users will not see this button. Details what type of user credentials are assigned to the user. For example, Password, Security Device & Password, Security Device. Audit History View All Audit History Hide/Unhide details Generate Audit History Report View the Audit History table to show the last 4 actions an Administrator has performed on a user. Note: Additional audit history is not available for ANZ Managed users. FIELD/BUTTON View All Audit History Generate Audit History Report Hide/Unhide details DESCRIPTION Select to view the audit history for a user. Select to generate an Audit History report for a user. Click on the arrow to hide/unhide the Audit History section. 24

USER STATUS The table below describes each user status. USER STATUS Active Disabled Deleted DESCRIPTION The user can access their assigned application(s). The user cannot currently access their assigned application(s). The user has been deleted and can no longer access their assigned application(s). WORKFLOW STATUS The workflow status of the user describes the last action that was performed on the user by an Administrator. The table below describes each workflow status. WORKFLOW STATUS Created Modified Disabled Enable Pending Approval Delete Pending Approval Enable Approved Delete Approved Enable Rejected Delete Rejected Password Pending Approval Password Approved Password Rejected DESCRIPTION The user has been added to ANZ Transactive Global. The user s details have been modified. The user has been disabled. The user is set to a Disabled User Status. An Enable User action has been performed on the user and requires approval from another Administrator. The user will remain in a Disabled User Status until approval is provided. A Delete User action has been performed on the user and requires approval from another Administrator. The user will be set to a Disabled User Status until approval is provided. An Enable User action has been performed. The user is set to an Active User Status. A Delete User action has been performed. The user is set to a Deleted User Status. An Enable User action has been rejected by another Administrator. The user will remain in a Disabled User Status. A Delete User action has been rejected by another Administrator. The user will remain in a Disabled User Status. A Generate Password action has been performed on the user and requires approval from another Administrator. A Generate Password action has been approved by another Administrator. A Generate Password action has been rejected by another Administrator. 25

SEARCH FOR USERS IN ANZ TRANSACTIVE - GLOBAL There are two methods for searching for users: 1. Search Method 2. Advanced Search Method Search Method: To find the details of users in ANZ Transactive Global using simple search criteria, follow the steps below: 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Select the drop down arrow next to the search icon on the control bar. Result: The dropdown list displays the following options: > First Name > Preferred First Name > Surname > User ID 3 Select one of the options and type your search criteria into the search box. Result: The search results will be displayed in the user list. Advanced Search Method: To search on a number of advanced search criteria to find a user(s) in ANZ Transactive Global, follow the steps below: 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Select the Advanced Search button on the control bar. Result: The Advanced Search Criteria is displayed. 26

Notes: 1. Searches on fields that are left blank, will return all available data for that field. When the search results are displayed, click on any row to view the User Details or right-click on any row to perform an action on the user(s). 2. If invalid data is entered an error message will display at the top of the screen 3 Enter the search criteria. FIELDS DESCRIPTION Users Search by Users. To add users, use one of the following methods: 1. Click the Search Users button to display the Add Users pop-up window. Select the users to include in the search criteria and click on the Add button. 2. Add users directly into the Users text field by placing the mouse cursor in the Users field and typing any part of the user s first name, preferred first name, surname or User ID. Select the search filter to choose if the search criteria should be: > Equal To (default view) select to search for an exact user > Not Equal To select to exclude users from the search criteria Workflow Status Search by Workflow Status. To add Workflow Statuses, use one of the following methods: 1. Click the Search Workflow Status button to display the Add Workflow Status pop-up window. Select the Workflow Statuses to include in the search criteria and click on the Add button. 2. Add Workflow Statuses directly into the Workflow Status text field by placing the mouse cursor in the Workflow Status field and typing any part of the Workflow Status Select the search filter to choose if the search criteria should be: > Equal To (default view) select to search for an exact Workflow Status > Not Equal To select to exclude a Workflow Status from the search criteria Status Click the drop down arrow and select one of the following options: > Active - select to include users who are in an Active User Status > Disabled- select to include users who are in a Disabled User Status > Deleted select to include users who are in a Deleted User Status Managed By Click the drop down arrow and select one of the following 27

4 Click on the Search button to run your search. Result: The search results will be displayed. Notes: options: > ANZ - select to include users who are ANZ Managed (all Administrators and security device users) > Company 1 - select to include users who are managed by Company 1. Note that there may be more than one company listed if your organisation is part of a hierarchy. 1. When a search is run, the search criteria options will not be displayed. To view these, click on the Advanced Search button on the control bar. 2. Click on the Reset button to clear the search criteria and results 3. To save a search, click on the Save Search button on the control bar CREATE A COMPANY MANAGED USER To create a new password user in ANZ Transactive Global, follow the steps below: 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Click on the New button on the control bar Result: The New User screen is displayed. 3 Complete the fields on the New User screen as follows: USER INFORMATION DETAILS Field User ID* How to Complete Enter a unique ID for the user. User IDs should be created based on the following: Length should be 8 characters with the following structure AAAABCCC, where: A = the first 4 letters of the user s surname, then; B = the first letter of the user s first name, then; C = the first 3 letters of the user s organisation name. E.g. The User ID for John Citizen from ABC Co. would be CITIJABC. You can click on the Check Availability button to confirm the availability of the User ID. Please note the following: - Spaces are not permitted - The User ID is not case-sensitive but will be converted to capitals/uppercase 28

First Name* Surname* Preferred First Name Customer Organization Name* Email Address* Country Calling Code Mobile Number ADDRESS DETAILS Field Address Line 1* Address Line 2 Suburb* State/Province/ Region Zip/Postal Code Country* - Up to 60 alphanumeric characters and special characters (_ -. @) are permissible, but this is not recommended. Enter the user s legal first name. Enter the user s legal surname. Details entered into the First Name field will be automatically transferred to this field. To change the users preferred first name, simply type over the existing text. Will be auto-populated unless your Organisation is set up with a hierarchy, in which case you need to select the user s organisation name from the dropdown list. Enter the user s email address. Enter the international country calling code of the user s mobile number. E.g. +61 Enter the remaining digits of the user s mobile number. E.g. 412 123 456. Note: Landline numbers must not be entered. How to Complete Enter the first line of the user s physical work address. Note: PO Box addresses must not be entered. Enter the second line of the user s address. Enter the suburb or city of the user s address. Enter the state, province or region of the user s address. Enter the zip or postal code of the user s address. Select the country of residence from the drop-down list. APPLICATION DETAILS Note: ANZ Transactive AU & NZ is automatically assigned to the user during the user creation process. Field User Group ID User Group Name * Mandatory fields How to Complete Will be auto-populated unless the Organisation is set up in a hierarchy, in which case you will need to select the User Group ID from the dropdown list. Will be auto-populated and reflects the User Group Name associated to the User Group ID. 4 Click on the Submit button on the control bar. Result: A Your Request is Being Processed progress box is displayed. As each stage is completed the progress box will be updated to advise accordingly. 29

Stage 1: User Created Stage 2: Application Assigned Stage 3: Generate Password 5 After the password has been generated, you should provide the User ID and Password displayed on screen to the appropriate user. 6 Select the option to Assign ANZ Transactive AU & NZ permissions. Result: The Users section within the underlying ANZ Transactive AU & NZ application is displayed. 7 Assign Function & Data Roles and Entitlements to a User see next section from Step 5. 8 Approve Function & Data Roles and Entitlements for a User 1 - see section on page 31. ASSIGN/MODIFY FUNCTION & DATA ROLES AND ENTITLEMENTS TO A USER 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the user in the list. Refer to Search for Users in ANZ Transactive Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 In the Applications section, click on the View/Edit User Entitlements button. Hint: you may need to scroll down the page to see this section. Result: The Users section within the underlying ANZ Transactive AU & NZ application is displayed. 5 To enable mobile functionality to the user, select the checkbox for Mobile User. 6 Select the Function Role you want to assign or modify for the user (either one of the pre-defined roles or one you have created). 7 Select the Data Role you want to assign or modify for the user (either one of the predefined roles or one you have created). 1 This step is required to be completed for Dual or Triple Administration Models. 30

8 Click Update. Result: A confirmation message is displayed. 9 Approve Roles & Entitlements for a User (see next section) APPROVE FUNCTION & DATA ROLES AND ENTITLEMENTS FOR A USER 1 1 Click on Menu > My Applications > ANZ Transactive AU & NZ. Result: The ANZ Transactive AU & NZ application screen is displayed. 2 Select ADMIN > Users > View to display the User List View. 3 Find the user in the list: i) Select the drop down arrow in the Filter field on the control bar Result: The dropdown list displays the following options: > UserID > UserName ii) Enter your search criteria in the search box and press the arrow button Result: The User List will display the search results. 4 Click on the User to display the User Details screen. 5 Check that the correct roles and entitlements are assigned to the User. 6 When you are ready, click on the Approve button. Result: A confirmation message is displayed. 7 Click Close to exit the message. 1 This step is required to be completed for Dual or Triple Administration Models. 31

MODIFY COMPANY MANAGED USER DETAILS 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the user in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 Click on the Edit button on the control bar. The following fields are editable: First Name Surname Preferred First Name Email Address Address Country Calling Code Mobile Number 5 Make the required updates and click on the Save Changes button. Result: A confirmation message is displayed. ASSIGN APPLICATIONS TO A COMPANY MANAGED USER 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the user in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 In the Applications section, click on the Assign Application button. Hint: you may need to scroll down the page to see this section. Result: An Assign Application pop-up is displayed with the applications that can be assigned to the user. 5 Select the application(s) to assign to the user. Result: If your User Group is part of a hierarchy, a User Group ID dropdown list will display and you will need to select the appropriate User Group ID. 6 Click on the Submit button. Result: A confirmation message is displayed at the top of the screen. The Application Status will change to Assigned when successfully updated. 32

REMOVE APPLICATIONS FROM A COMPANY MANAGED USER 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the User in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 In the Applications section, click on the Remove Application link. Hint: you may need to scroll down the page to see this section. Result: A Remove Application pop-up is displayed with the applications that can be removed for the user. 5 Select the application to remove from the user. 6 Click on the Submit button. Result: A confirmation message is displayed at the top of the screen. The Application Status will update to Revoked when successfully updated. GENERATE A PASSWORD FOR A COMPANY MANAGED USER 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the user in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 Click on the Generate Password button on the control bar. Result: A confirmation message is displayed. 5 If Single Administration Model: i. Click Yes to proceed. Result: A Generate Password message is displayed advising the user s new password. Ensure you take note of the password on screen and provide it to the appropriate user. The user will be required to change this password when they login next. ii. Click Close to exit the message. If Dual or Triple Administration Models: 33

i. Click Yes to proceed. Result: The user should now appear with a Status of Active and a Workflow Status of Password Pending Approval. Another Administrator is required to approve the Generate Password request (the new password will be provided to the second/third administrator to give to the user). ii. Approve a Password for a Company Managed User (see next section) APPROVE A PASSWORD FOR A COMPANY MANAGED USER 1 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the User in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 Click on the Approve/Reject button on the control bar. Result: A confirmation message is displayed. 5 To approve, click Approve. Result: A Generate Password message is displayed advising the user s new password. Ensure you take note of the password on screen and provide it to the appropriate user or person who initiated the password generation. The user will be required to change this password when they login next. The user will now have a User Status of Active and a Workflow Status of Password Approved. 6 To reject, click Reject. Result: A Reject Comments window is displayed requesting a reason. 6.1 Enter your rejection reason and click the Submit button to confirm your action. Result: The user will now have a User Status of Active and a Workflow Status of Password Rejected. 1 This step is required to be completed for Dual or Triple Administration Models. 34

DISABLE A COMPANY MANAGED USER Important: When you disable a user s access, they will be unable to log into the system. The following functions will still operate: > In-flight payments that the user created before they were disabled will continue to move through the payment approval and release process > Any payments released by the user prior to being disabled will continue to be extracted and processed by ANZ systems > Any payment schedules established by the user will continue to be acted on > You will continue to be charged for any of these activities that result in a fee 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the user in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 Click on the Disable button on the control bar. Result: A confirmation message is displayed. 5 Click Yes. Result: A confirmation message is displayed to confirm that the user has been disabled. The user should now appear with a User Status and Workflow Status of Disabled. ENABLE A COMPANY MANAGED USER To enable a user s access to ANZ Transactive Global and all underlying applications, where they have been disabled, follow the steps below. 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the User in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 Click on the Enable User button on the control bar. Result: A confirmation message is displayed. 5 Click Yes. Result: A confirmation message is displayed to confirm that the user has been enabled. For Single Administration Models, the user will now have a User Status of Active and a Workflow Status of Enable Approved. For Dual or Triple Administration Models, the user will have a User Status of Disabled and a Workflow Status of Enable Pending Approval. 6 Approve/Reject the Enabling of a Company Managed User (see next section). 35

APPROVE/REJECT THE ENABLING OF A COMPANY MANAGED USER 1 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the User in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 Click on the Approve/Reject button on the control bar. Result: A confirmation message is displayed. 5 To approve, click Approve. Result: A confirmation message is displayed advising that your action has been successful. The user will now have a User Status of Active and a Workflow Status of Enable Approved 6 To reject, click Reject. Result: A Reject Comments window is displayed requesting a reason. 6.1 Enter your rejection reason and click on the Submit button to confirm your action. Result: The user will now have a User Status of Disabled and a Workflow Status of Enable Rejected. DELETE A COMPANY MANAGED USER Note: Deleted users cannot be reversed. 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the user in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 Click on the Delete button on the control bar. Result: A confirmation message is displayed. 1 This step is required to be completed for Dual or Triple Administration Models. 36

5 To proceed, click Yes. Result: For Single Administration Models, the user will now have a User Status of Deleted and a Workflow Status of Delete Approved. For Dual or Triple Administration Models, the user will have a User Status of Disabled and a Workflow Status of Delete Pending Approval. The user remains in the Disabled status until the Delete action is either approved or rejected. Refer to page 36 to see what the user is able to do when in this status. 6 Approve/Reject the Deletion of a Company Managed User (see next section). APPROVE/REJECT THE DELETION OF A COMPANY MANAGED USER 1 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the user in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 Click on the Approve/Reject button on the control bar. Result: A confirmation message is displayed. 5 To approve, click Approve. Result: A confirmation message is displayed advising that your action has been successful. The user will now have a User Status of Deleted and a Workflow Status of Delete Approved. 6 To reject, click Reject. Result: A Reject Comments window is displayed requesting a reason. 6.1 Enter your rejection reason and click on the Submit button to confirm your action. Result: The User will now have a User Status of Disabled and a Workflow Status of Delete Rejected. 1 This step is required to be completed for Dual or Triple Administration Models. 37

VIEW USER AUDIT HISTORY 1 Click on Menu > Administration > User Management Result: The User Management screen is displayed. 2 Locate the user in the list. Refer to Search for Users in ANZ Transactive - Global on page 26 for steps on how to find users. 3 Click on the user to display the User Details screen. 4 View the Audit History table to show the last 4 actions an Administrator has performed on a user. Hint: you may need to scroll down the page to view the Audit History table. 5 To view all Audit History, click on the View All Audit History button. Result: An Audit History window is displayed containing actions performed on the user by an Administrator. 6 To generate an Audit History Report, click on the Generate Audit History Report button. Result: A Generate Report window will display with the report criteria. 7 Enter the required criteria and click Submit. Result: A confirmation message is displayed to confirm that the report has been generated. The report is available from within the Download Reports section. 38

DOWNLOAD REPORTS SCREEN Menu > Administration > Download Reports From the Download Reports screen in the Administration menu, view all user audit reports that have been generated. From the list, you can select one or more reports in the list and right-click to download or delete the selected reports. It is recommended that you delete files that are no longer required on a regular basis. Download Reports Control Bar Delete Search Group Download Report Refresh NAME Group Download Report Delete Refresh Search DESCRIPTION Click to group reports by: > Report Date > Report Format Click to initiate the download for the files you have selected. Click to delete the files you have selected. Click to refresh the Download Reports on your screen. Click to select your search criteria from one of the following fields: 39