Parallels Management Suite for Microsoft SCCM Parallels Management Mac for Microsoft SCCM Installation Guide v2.0 Copyright 1999-2013 Parallels IP Holdings GmbH and its affiliates. All rights reserved.
Parallels IP Holdings GmbH Vordergasse 59 8200 Schaffhausen Switzerland Tel: + 41 52 632 0411 Fax: + 41 52 672 2010 www.parallels.com Copyright 1999-2013 Parallels IP Holdings GmbH and its affiliates. All rights reserved. This product is protected by United States and international copyright laws. The product s underlying technology, patents, and trademarks are listed at http://www.parallels.com/trademarks. Microsoft, Windows, Windows Server, Windows NT, Windows Vista, and MS-DOS are registered trademarks of Microsoft Corporation. Apple, Mac, the Mac logo, Mac OS, ipad, iphone, ipod touch, FaceTime HD camera and isight are trademarks of Apple Inc., registered in the US and other countries. Linux is a registered trademark of Linus Torvalds. All other marks and names mentioned herein may be trademarks of their respective owners.
Contents Parallels Management Mac for Microsoft SCCM...4 Introduction... 4 Installing Parallels Management Mac for Microsoft SCCM... 5 Using Problem Reporting Utility... 6
C HAPTER 1 Parallels Management Mac for Microsoft SCCM In This Chapter Introduction... 4 Installing Parallels Management Mac for Microsoft SCCM... 5 Using Problem Reporting Utility... 6 Introduction Parallels Management Suite for Microsoft SCCM is the optimal solution for enterprises facing the BYOD tidal wave. IT administrators can use the Suit's Mac plug-in to manage all the Mac devices throughout the company. The Mac plug-in deployment process consists of installing the plug-in components on the Configuration Manager site and the client software on Mac computers. This document provides information on how to install and configure the Parallels Management Mac for Microsoft SCCM client software on individual Macs.
Parallels Management Mac for Microsoft SCCM Installing Parallels Management Mac for Microsoft SCCM Preparing for Installation Note: You should only install the Mac Management client software on your Mac if your system administrator asked you to do so. Your system administrator should provide you with the following information: The location from which you can download the Parallels Management Mac for Microsoft SCCM installation image to your Mac. The image file name is pma_agent.dmg. You need to know your company's domain name and your domain user ID and password. If you don't have this information, ask your system administrator. Installing and Configuring Parallels Management Mac for Microsoft SCCM To install and configure the Mac management software on you Mac: 1 Make sure that your Mac is connected to your corporate network. 2 Double-click the pma_agent.dmg file to open the image. 3 In the Parallels Management Mac for Microsoft SCCM window, double-click the Parallels Management Mac for Microsoft SCCM.pkg icon. This will start the installation assistant. 4 Follow the onscreen instructions. When asked, provide your Mac user name and password. The user must be allowed to administer this Mac. 5 On successful installation you should see the following message: "The installation was successful". Click Close to exit the installation assistant. 6 After you close the installation assistant, another assistant will automatically open. This assistant will register the Parallels Management Mac for Microsoft SCCM that you've just installed on your computer with Configuration Manager. Read the information provided on the Introduction page and then click Continue. 7 On the Authorization page, enter your company's domain name, your domain user ID and password. 8 Click Continue. 9 On successful registration you should see a confirmation message. If you receive an error, click the Try Again button to return to the Authorization page and re-enter the information. The registration may fail for the following reasons: The specified domain name and/or domain credentials are incorrect. 5
Parallels Management Mac for Microsoft SCCM The Mac IP address falls outside the boundary defined in Configuration Manager. The Configuration Manager Proxy service is not running. If you close the wizard without completing the registration, it will run automatically at predefined intervals (5-10 minutes) and every time you restart the Mac. To stop this from happening, either resolve the problem and register the client with the Configuration Manager Proxy or uninstall it from the Mac. If firewall is enabled in Mac OS X, a message box will open at the end of a successful registration asking you if "pma_agent.app" should be allowed to accept incoming connections. Click Allow. This will add "pma_agent.app" to the firewall list of application that are allowed incoming connections. Uninstalling Client Software from a Mac To uninstall the client software from a Mac: 1 Click Go > Go to Folder in the OS X menu bar. 2 Type /Library and click Go. 3 Locate and click the Parallels folder. 4 In the Parallels folder, right-click the pma_agent.app file and click Show Package Contents in the pop-up menu. 5 In the Contents window, open the Contents/MacOS folder. 6 Double-click the pma_agent_uninstaller.app file to start the uninstallation assistant. 7 Follow the onscreen instructions to uninstall the software. The Mac will remain in the Configuration Manager database, but its management will not be possible. You can reinstall the client on the Mac later to restore management functions. Using Problem Reporting Utility When the client software is installed on a Mac computer, the Parallels Management widget is installed in Mac OS X with it. The widget allows to see the client properties and to send a problem report to Parallels Support. To run the Parallels Management widget, open System Preferences and click Parallels Management. If your System Preferences are organized by categories, the widget is located in the Other category. 6
Parallels Management Mac for Microsoft SCCM When you click the Parallels Management icon, the following dialog opens: 7
Parallels Management Mac for Microsoft SCCM The dialog has the following elements: General. A list of the client properties and their values, including: Certificate expiration date. The date and time when the client certificate expires. Certificate subject name. A unique name identifying the client. SCCM Proxy URL. The URL of the computer where the Configuration Manager Proxy is running. This is the Configuration Manager Proxy with which this client is registered. Site code. Configuration Manager site code. Unique identifier. A unique client ID. Version. Client version number. Send Problem Report button. When you click this button, the Send Problem Report dialog opens and the report data gathering process begins. Once the report file is generated, a message is displayed in the dialog specifying its location on the local hard drive. Clicking the Send button will send the report to the Configuration Manager Proxy, which will notify the IT administrator. The problem reporting utility can also be run from Finder as follows: 1 Open Finder and navigate to the /Library/Parallels/ folder. 2 Locate the pma_agent.app package, right-click it and select Show Package Contents. 3 In the package, navigate to the Contents/MacOS folder and double-click the pma_report_tool file. The Send Problem Report dialog opens. This is the same dialog as the one that opens from the widget. Follow the instructions described above to use the dialog. 8