ENGLISH DIAGNOSTIC TEST Vocational studies Name (in English):... ملحوظة: هذا االختبار ال يدرج ضمن شهادة الطالب ولكن الهدف من هذا االختبار هو معرفة المستوى الخاص بك وذلك لتحديد وتعديل المنهج الذي ستقوم بدراسته حتى يتناسب مع المستوى الفعلي لك. لذا يرجى اإلجابة بأمانة بالغة حتى يتسنى لنا تحديد جوانب الضعف وذلك كي نتمكن من عالجها بالشكل المناسب. يرجى الكتابة باللغة اإلنجليزية فقط.
1. SAFETY SIGNS These signs are all common Occupational Health and Safety signs. Match the signs (a to l) to their meaning. Write a letter (a to l) next to the correct meaning. (Please note not every sign has a meaning.) MEANINGS hearing protection must be worn eye protection must be worn be careful when it is wet you must not smoke first aid is available here safety boots must be worn dangerous chemicals are stored here a b c d e f g h i j k l DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 1 of 11
2. ORGANISING AND RECORDING INFORMATION Abdul s had an accident. What should you do? Put the following tasks in the correct order from 1 to 6. Organise appropriate first aid. Phone a friend to tell him what about the accident. Find the phone number of health and safety representative. Make a phone call to the health and safety representative to report the accident. Fill in an accident report form. Check the condition of the person involved in the accident. 3. REPORTING A PROBLEM While Mr Aziz is photocopying the photocopier stops working. There isn t a paper jam and there is still plenty of toner. Aziz is not sure what the problem is. He needs to report the problem to his supervisor. He needs to give as much information as possible. 1. What should Mr Aziz tell his supervisor? Tick your answer. The photocopier isn t working. The photocopier isn t working and I m not sure why. The photocopier isn t working. I ve checked the paper and the toner and they are fine. The photocopier isn t working. The toner needs replacing. 2. Why did you choose this answer? DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 2 of 11
4. READING A TELEPHONE MESSAGE TELEPHONE MESSAGE Gulf holidays Pty Ltd, C-ring Road, Doha Phone: 44625745, Fax: 44655755 TIME 3:15 PM DATE 28/05/2011 FOR Mr Ali Mansour FROM Mrs Halabi COMPANY Happy printers PHONE NO 745 261 329 TAKEN BY Fasil Ghanem MESSAGE urgent will call back wants you to phone Your stationery is ready for collection. Would you please call her to arrange a time for pick up. 1. Who is the message for?... 2. What is the name of the caller?... 3. Who wrote the message?...... 4. What time did the caller ring?...... 5. What month did the caller ring?... 6. What company is the caller from?... 7. What is the message about?... 8. What is the caller s phone number?... 9. Which box did the receiver of the message forget to mark? Tick your answer. urgent will call back wants you to phone DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 3 of 11
5. TAKING A TELEPHONE MESSAGE It is the morning of Wednesday, 24 October, 2012. When you get to work you find these two messages on your answering machine. Fill in the message slips below with the correct information for each message. Don t forget to write your name in the correct space. MESSAGE 1 "This is Beth Bayer from Q-mobile. I m calling about your wireless network. Could Fred Newling please give me a call as soon as possible on 4432 4698?" MESSAGE 2 "This is Mat Findley from ACB Industries. We have just received an invoice from you for something we have already paid for. Please ask your accounts person to ring me as soon as possible to sort this out. My phone number is 9019 7272." MESSAGE 1 TIME TELEPHONE MESSAGE MESSAGE 2 TIME TELEPHONE MESSAGE DATE DATE FOR FOR FROM FROM COMPANY COMPANY PHONE NO PHONE NO TAKEN BY TAKEN BY MESSAGE urgent will call back wants you to phone MESSAGE urgent will call back wants you to phone DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 4 of 11
6. GREETING CUSTOMERS Hi, can you tell me what time the bank close today? Look over there on the notice board! Sheena is a customer service assistant at Mashreq bank. Each day, when the customer service officer goes to lunch, she fills in for an hour. A customer walks into the bank wanting to know what time it closes. This is the conversation she had with the customer. Customer: Hi, can you tell me what time the bank closes today? Sheena: Look over there on the notice board! Customer: Thanks Sheena: Yeah, no probs. 1. Do you think that Sheena greeted the customer correctly? Yes No 2. How do you think the customer would have felt in this situation?........................ 3. How do you think Sheena should have responded? Complete the conversation. Customer: Hi, can you tell me what time the bank closes today? Sheena:...... Customer:...... Sheena:...... DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 5 of 11
7. COMPLETING A TIMETABLE Sherif is on a week-long structured work place learning placement at the bank. Below are Sherif s activities for the week. Record what he is doing each day on the time table. Sherif s usual day starts at 8.00am and finishes at 4.00pm. On Sunday Sherif will spend the day assisting Omar, the teller, at station 1. On Wednesday Sherif will attend a full day training workshop at Head Office. The day includes a one hour lunch break from 12.00-1.00pm. On Tuesday there is a 30 minute team meeting beginning at 8.30 am after which Sherif will work in the loans department. Sherif has a 30 minute meeting with his supervisor on Tuesday from 2.30pm. On Monday Sherif will spend the morning working in the loans department. He will have lunch from 12.00 noon to 1.00 pm. He will spend the afternoon assisting the receptionist. On Thursday Sherif has arranged to meet his friend Said for lunch between 12.30 and 1.30. There is a one hour presentation on workplace safety at 10.00 am on Sunday. Sherif s supervisor has asked him to attend. On Thursday at 4.00pm, there will be an award ceremony for Sherif and the participants from the structured work place learning program. The ceremony will go for about an hour. DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 6 of 11
TIMETABLE SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY 8.00 9.00 10.00 11.00 12.00 1.00 2.00 3.00 4.00 5.00 DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 7 of 11
8. UNDERSTANDING QATAR LABOUR LAW Read the following extract from the Qatar Labour Law. Article (98) The employer may not terminate the service contract of a female worker due to her marriage or obtaining the leave provided for in article 96 (.Maternity Leave). The employer may not notify of the termination of her service contract during this leave and may not send her a notification which expires during the said leave 1. What type of discrimination does this legislation apply to? 2. If a female employee seeks leave to get married, can the employer terminate her services? YES NO 3. Noor has been working at Doha Contracting for 5 years. Her current contract expires in another 12 months. As her Department Manager you are considering her request for maternity leave. You have heard from other workers that Noor is planning on returning to Jordan when her contract expires. You believe it will be disruptive having Noor on maternity leave and then having to find a replacement in 12 month s time. You decide to terminate Noor s contract. a. According to Qatar Labour Laws, are you allowed to terminate this contract? YES NO b. Justify your answer below. DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 8 of 11
9. WRITING MEMOS Zina is discussing a memo with Zac that she needs typing. Zina: Zac Zina: Zac: Zina: Zac: Zina: Zac, I d like you to type a memo for me. Yes, certainly. The memo is about turning computers off at the end of the day. Okay, I ve made a note of that. Can you say in the memo that the reason computers need to be turned off is to save on electricity costs. Who does the memo need to be sent to? All the staff. Make sure you include today s date too. 1. Look at the conversation above. Summarise the information that needs to be included in the memo. 2. Zac is writing the memo. He can t remember who Zina wanted the memo sent to. What should Zac do? Tick the answer you choose. Have a guess at whom to send it to. Speak to Zina again to confirm the information Put it on Zina s desk for her to send 3. Why did you choose your answer? DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 9 of 11
10. EMAILING You are working as the Administration Assistant to the Administration Manager and you receive the following memo from your supervisor. MEMO To: From: Administration Assistant Administration Manager Subject: Sales Staff Wages I am currently working on budget figures for 2013. I need you to find the following information from last year s budget papers regarding wages for sales staff : What is the budget wage figure for 2012? What was the increase in wages from 2010 to 2011? What was the increase in wages from 2011 to 2012? Please email the answers by this afternoon. Remember my new email address is sultan.j@cis.com.qa You research last year s budget papers and discover the following graph. 37,000 BUDGET - ANNUAL WAGES (SALES STAFF) 36,000 35,000 34,000 33,000 32,000 31,000 30,000 2010 2011 2012 DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 10 of 11
Write the email you would send your supervisor. DIAGNOSTIC TEST_VOCATIONAL STUDIES Page 11 of 11