HPE ProLiant Updates Catalog (v 2016.12.0) User Guide Abstract This guide describes the procedures and prerequisites for installing and using the HPE ProLiant Updates Catalog, which provides firmware and software from the SPP for the SCCM Software Updates and the SCVMM Update Catalog features. Part Number: 683703-407 Published: March 2017 Edition: 1
Contents Introduction...5 Support matrix... 6 Supported System Center products... 6 Supported managed operating systems...6 Supported managed servers... 6 Installing the HPE ProLiant Updates Catalog... 7 Considerations...7 Installation... 7 Using the HPE ProLiant Updates Catalog... 8 Deploying updates with ProLiant Updates Catalog... 8 Reference... 9 System Center Updates Publisher - SCUP 2011... 10 Introduction...10 Software Updates Catalogs management...10 Catalogs Workspace... 10 Changes to SCUP folder structure... 10 Adding Partner Software Updates Catalog Subscriptions...10 Publishing Catalog Bundles...11 Publishing catalogs updates from SCCM... 11 Publishing catalog updates from SCVMM...14 Publishing Catalog Bundles...19 Removing catalog...20 Managing Support Contracts and Warranties... 21 Troubleshooting...25 The compliance percentage is 0%... 25 Initial install status is failed... 25 Software bundle fails to install...25 Firmware bundle fails to install... 25 With versions 2014.02.0 and 2014.06.0, the Windows Server software bundles do not install the latest HPE Insight Management Agents...25 Bundles fail to install on HPE OneView managed servers... 25 Errors during Import action when using old FTP site...26 Error while publishing old catalogs that no longer exist on the FTP site... 26 Error while publishing the firmware bundle from the HPE Updates Catalog file without downloading from the HPE Support Center... 27 HPE ProLiant Updates Catalog firmware bundle fails to Publish in Microsoft System Center Updates Publisher... 27 2 Contents
Support and other resources... 29 Accessing Hewlett Packard Enterprise Support...29 Accessing updates... 29 Registering for software technical support and update service...29 Websites...30 Customer self repair... 30 Remote support...30 Documentation feedback...31 Deploying firmware and software updates manually...32 Installing the HPE ProLiant Updates Catalog on a non-internet connected SCUP machine... 33 Glossary... 34 Contents 3
2017 Hewlett Packard Enterprise Development LP Third-party websites Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website. Acknowledgments Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Introduction The HPE ProLiant Updates Catalog provides firmware and software from the SPP for the SCCM Software Updates feature and SCVMM Update Catalog feature. This release contains: Service Pack for ProLiant v 2016.10.0 Windows Server components New entry and download URL in the System Center Updates Publisher partner catalog list The firmware bundle file has been removed from the ProLiant Updates Catalog. Access to the ProLiant Updates Catalog firmware bundles now requires validation via the HPE Support Center Introduction 5
Support matrix Supported System Center products The catalog can be used on the following System Center products: SCCM 1511 SCCM 1602 SCCM 1606 SCCM 1610 SCCM 2012 SP2 SCCM 2012 R2 SP1 SCVMM 2012 R2 SCVMM 2016 Supported managed operating systems The catalog can be deployed to the following operating systems: Windows Server 2012 x64 (SP and edition agnostic) Windows Server 2012 R2 x64 (SP and edition agnostic) Windows Server 2016 x64 (SP and edition agnostic) NOTE: HPE Synergy does not support Windows 2012 and Windows 2012 R2 software bundles from SCCM deployment. Supported managed servers The list of supported servers and components along with other updates can be found in the SPP server matrix located at http://www.hpe.com/info/spp/documentation. 6 Support matrix
Installing the HPE ProLiant Updates Catalog Considerations Ensure that SCUP, WSUS, SCCM / SCVMM, and the managed servers are all properly configured for use with the Software Updates functionality. Installation The ProLiant Updates Catalog is registered with Microsoft as a partner catalog. For information about adding and importing the catalogs, see Adding Partner Software Updates Catalog Subscriptions on page 10. Installing the HPE ProLiant Updates Catalog 7
Using the HPE ProLiant Updates Catalog The catalog updates appear in the SCUP console under the HPE ProLiant Updates subfolder. Deploy the updates like any other standard update. IMPORTANT: Before publishing to WSUS 3.0 or earlier, ensure that the WSUS LocalPublishingMaxCabSize variable has been increased to at least 1024 or more. After publishing an update to SCCM 2012 and before deploying the update to a collection, increase the update's Maximum run time value from the default value to 30 minutes. On ProLiant G7 or earlier servers, enable the SNMP feature on the managed servers before deploying any software updates. If you are deploying updates to a managed server that does not have any Hewlett Packard Enterprise drivers installed, you must deploy a software update before the firmware update. Since the bundles include HP SUM and components from the SPP, they are susceptible to HP SUM and component issues. Check for any advisories before deploying them. Firmware available is an ICM entitled file. Firmware file must be downloaded from support site, using their support authentication. This file has to be placed in Local Publishing folder after downloading from support site. Deploying updates with ProLiant Updates Catalog Procedure Following are the steps to deploy updates using the ProLiant Updates Catalog: 1. Subscribe to the ProLiant Updates Catalog by adding the entry from the SCUP partner catalogs listing. 2. Import the ProLiant Updates Catalog into SCUP. 3. Publish the bundles from SCUP. 4. Deploy the bundles from SCCM or SCVMM. 8 Using the HPE ProLiant Updates Catalog
Reference The HPE ProLiant Updates Catalog consists of bundles. The bundles provide a simple and convenient mechanism for deploying firmware and software. The bundle's contents are a portion of the SPP. The bundle s version number corresponds to the SPP it was generated from. Inside each bundle HP SUM is used to install the included firmware or software. The catalog and bundles are updated whenever a new SPP becomes available. The catalog references only the latest version of each bundle. Bundle HPE ProLiant Server Firmware ####.##.# HPE Windows Server 2012 x64 Software ####.##.# HPE Windows Server 2012 R2 x64 Software ####.##.# HPE Windows Server 2016 x64 Software ####.##.# Description Server-based firmware such as BIOS, Smart Array, ilo, Power Management Controller, NIC, tape, and hard drive. Drivers, agents, and utilities. Drivers, agents, and utilities. Drivers, agents, and utilities. NOTE: Hewlett Packard Enterprise recommends using the Service Pack for ProLiant DVD for updating infrastructure firmware. Refer to the SPP site for details of what firmware and software components are included. Go to http://www.hpe.com/info/spp/documentation. Refer to the HP Smart Update Manager User Guide for details of its installation logic. In particular, how it determines which agents to install or update based on the server generation and what agents are already installed. Go to http://www.hpe.com/info/spp/documentation. The bundles will pass through the HP SUM /use_snmp, /use_wmi, and /use_ams parameters to manually control which agents get installed. These parameters can be added to the bundle's command line in SCUP. Since the bundles include HP SUM and components from the SPP, they are susceptible to HP SUM and component issues. Check for any advisories before deploying them. Reference 9
System Center Updates Publisher - SCUP 2011 Introduction Updates Publisher is a stand-alone tool that enables independent software vendors or application developers to import software update catalogs, export update definitions to catalogs, and publish software updates information to a configured Windows Server Update Services (WSUS) server. By using Updates Publisher to define software updates and publish them to the WSUS server, software updates in Configuration Manager and Virtual Machine Manager is able to synchronize the custom updates from the WSUS server database to the site server database, enable client computers to scan for custom update compliance, and provide administrators the ability to deploy the custom updates to client computers in SCCM and Remediate in SCVMM. Software Updates Catalogs management Software updates catalogs are used to import sets of related software updates into the System Center Updates Publisher 2011 repository. You can also import from software catalogs that organizations other than Microsoft, including HP/HPE organization, and vendor update catalogs that are registered with Microsoft create. The registered vendor catalogs are referred to as partner catalogs. Catalogs Workspace You can manage the software updates catalogs through the Catalogs workspace. To add, edit, or remove software updates, use the icons available in the menu of the Catalogs workspace. The import icon allows you to import software updates subscriptions from the catalogs into the Updates Publisher 2011 repository. The My software updates catalogs list contains catalog subscriptions that allow you to do tasks without having to remember the details of where the catalogs are stored. The list displays the following information: Publisher The name of the company or organization who created the catalog Name The name of the software updates catalog Last Imported The date and time when the catalog was last imported into the Updates Publisher 2011 repository Last Modified The date and time when the catalog subscription was added or last edited Path The location from where the catalog can be downloaded Changes to SCUP folder structure Starting with HPE ProLiant Updates Catalog version 2016.10.0, after you import the bundles, the HPE bundles appear in the HPE ProLiant Updates folder in the Updates workspace of the System Center Updates Publisher. Bundles imported before version 2016.10.0 appear in the HP ProLiant Updates folder. Adding Partner Software Updates Catalog Subscriptions Starting in August 2016, the download ftp site referenced in the SCUP partner catalog listing has changed. The Catalog content has moved to a new https site for download. If you have been using the old Catalog listing, you must remove the old HP Catalog entry from SCUP and then add the new HPE entry that points to the new download site. This only needs to be done once to point to the updated Catalog entry, and not each time the Catalog is imported or published. If this is the first time you will use the Catalog listing, you may ignore the steps that refer to removal of the old entry (start on step 4 below). 10 System Center Updates Publisher - SCUP 2011
Procedure 1. Navigate to the Catalogs workspace. 2. Click HP ProLiant Updates Catalog in the My software updates catalogs pane. Confirm that the path shows the old http://ftp://ftp.hp.com/pub/softlib/puc/hppuc.cab URL. 3. Remove the old catalog. For information about removing the catalog, see Removing catalog on page 20. 4. From the menu, select Add Catalogs (Partners). 5. Highlight the new HPE ProLiant Updates Catalog. 6. Select Add. Confirm that the download URL is https://downloads.hpe.com/pub/soflib/puc/hppuc.cab. 7. Select OK. You can now import the catalog files via SCUP using the new URL. Publishing Catalog Bundles Procedure Publishing the bundles downloads the software and firmware components from the HPE download site and pushes them to WSUS, where they can then be used by SCCM and SCVMM. To publish the bundles: 1. In the SCUP Updates pane, highlight the bundles that you wish to publish. You can select multiple bundles by using Ctrl-click. 2. Right click and select Publish. The Publish Software Updates Wizard appears. 3. Select Full Content for the publishing option. Publishing catalogs updates from SCCM Procedure After adding Software Update Point role to SCCM, we can synchronize the updates on a schedule or we can initiate synchronization manually Synchronizing Software Updates You can either perform a scheduled synchronization or initiate a manual synchronization of the updates. To perform a scheduled synchronization: 1. Launch the SCCM Administration Console. 2. Navigate to Administration > Site Configuration > Sites. 3. Select Configure Site Components. Publishing Catalog Bundles 11
Figure 1: Scheduled synchronization 4. Click Software Update Point. 5. Click Products tab and select HPE ProLiant Updates 6. Click Synchronization Schedule tab. 7. Click Enable synchronization on a schedule, and provide the value. To manually synchronize: 1. Launch the SCCM Administration Console. 2. Navigate to Software Library > Software Updates. 3. Right-click All Software Updates and click Synchronize Software updates. After synchronizing SCCM with the Update Server, we must publish the updates to device collections. To publish the updates to SCCM, perform the following tasks: 1. Creating software update group 2. Increasing maximum run time value 3. Deploying Software Update Group to collections Creating software update group To create software update group: 1. Launch the SCCM Administration Console. 2. Navigate to Software Library > Software Updates > All Software Updates. 3. Select the required Software or Firmware bundles and right-click Create Software update group. Increasing maximum run time value To increase the maximum run time value: 1. From the SCCM Administration Console, select the newly created Software Update group. 2. Right click on the group and select Show members. 3. Select each bundle and right-click Properties. 4. Click Maximum Run Time tab and increase the maximum run time value to 30 minutes. Deploying Software Update Group to collections To deploy the software updates: 1. From the SCCM Administration Console, navigate to Software Updates. 2. Select the Software Update Group. 12 System Center Updates Publisher - SCUP 2011
3. Right-click the Software Update Group you wish to deploy. 4. Click Deploy. The Deploy Software Updates Wizard opens. Figure 2: Deploy Software Updates Wizard 5. On the Specify the Package to Use page, select Deployment Package to use an existing package. If deploying for the first time, then create a new deployment package by selecting Create a new Deployment package. Specify the package name and the folder path to store the updates. 6. Click Next. The Distribution Point tab appears. 7. Add the package to the Distribution Point and click Next. The Download Location tab appears. System Center Updates Publisher - SCUP 2011 13
Figure 3: Download Location 8. Provide the WSUS Content path as shown in the Figure 3: Download Location on page 14 image. Publishing catalog updates from SCVMM Procedure After publishing the catalog, you must add a WSUS server to your environment, before deploying the updates to the client server. Adding Update Server to SCVMM To add a Windows Server Update Services server: 1. Navigate to SCVMM > Fabric > Update Server > Configure Update Server The Add Windows Server Update Services Server dialog box opens. 14 Publishing catalog updates from SCVMM
Figure 4: Add Windows Server Update Services Server 2. Enter the following details: Computer name Type the name of the WSUS server TCP/IP port Enter the TCP/IP port number 3. Select the Use an existing Run As Account option. 4. Click Add. 5. Navigate to the Jobs option and check the progress. System Center Updates Publisher - SCUP 2011 15
Figure 5: Update server status Ensure that the Update Server addition status displays Completed. Creating a new update baseline Procedure An Update Baseline defines the required updates for the management server. To create a new update baseline: 1. From the SCVMM console, navigate to Library > Update Catalog and Baselines > Update Baselines 2. Right click Create Baseline. The Update Baseline Wizard starts. 16 Creating a new update baseline
Figure 6: Update Baseline wizard 3. On the General tab, type a name and a description for the update baseline. 4. Click Next. The Updates tab appears. Figure 7: Add Updates to Baseline 5. On the Updates tab, click Add button to add the updates published in update server. System Center Updates Publisher - SCUP 2011 17
6. Select the required bundles and click Add. 7. Click Next. The Assignment Scope tab appears. In the Select infrastructure servers pane, all the target clients are listed 8. Select the client where the catalog has to be deployed and click Next. Synchronizing update server After creating the update server, it is necessary to synchronize all the updates published in WSUS into the Update Baselines. To synchronize the update server: 1. From the SCVMM console, navigate to Library > Update Catalog and Baselines > Update Baselines. Figure 8: Synchronize Server 2. Right click Update Baselines and click Synchronize Update Server to obtain the newly published catalog bundles available in the Update Server. Scanning for update compliance Procedure After you create and assign the baselines, it is necessary to scan the target server to ascertain the compliance status. To scan for update compliance: 1. On the SCVMM console, navigate to Fabric > All hosts. 18 Synchronizing update server
Figure 9: Add Updates to Baseline 2. Select and right click the client where the software and firmware updates will be deployed. 3. Click Scan. See the progress under the jobs tab. 4. After a successful scan operation, right click the client and click Compliance Properties to obtain the compliance status. The compliance status of each and every update is either compliant or Non compliant. For Non compliant status, perform the remediate tasks to change the target server status to compliant. Performing update remediation Procedure After completion of the scan operation, the Remediate option is enabled. This option makes the non compliant managed servers complaint. To remediate: 1. On the SCVMM console, navigate to Fabric > All hosts. 2. Select and right click the client. 3. Click Remediate. See the progress under the jobs tab. After a successful remediation and the bundles get successfully deployed to the target server, the status changes to Compliant. Publishing Catalog Bundles There are two types of HPE Catalog bundles, software and firmware. The software bundles may be directly published from SCUP after you import the latest Catalog. Starting with HPE ProLiant Updates Catalog version 2016.10.0, the firmware bundle files have been removed from the HPE ProLiant Updates Catalog. Access to the HPE ProLiant Updates Catalog firmware bundles now requires validation via the HPE Support Center. An active warranty or HPE support agreement is required to download the firmware bundles. Since the firmware Performing update remediation 19
Procedure bundles contain the same content as the SPP, you can find additional information about the firmware bundles at http://h20566.www2.hpe.com/hpsc/doc/public/display?docid=emr_na-c04044353-3&lang=enus&cc=us. The validation process must be done only once to associate your HPE Passport ID to your warranty or support agreement. Complete the one time association of a warranty or HPE Support Services to the HPE Passport user profile on the Contracts & Warranties website. After completing validation, you can manually download the firmware bundles from the HPE Support Center and save to a local publishing source for SCUP, prior publishing. The manual download must be done for each new version of the HPE Catalog firmware bundles. To download and publish the catalog bundle: 1. To download the latest firmware bundle, navigate to the http://www.hpe.com/products/puc site and select Download. NOTE: The download URL is not browsable and must be used only in conjunction with SCUP. 2. Verify that the HPE catalog firmware bundle has the correct version (hppucb-proliantfw-xxxx.xx.x.xx). Ensure that the version is same as the versions of the latest software bundles and the latest SPP. 3. Select Obtain software. NOTE: If your HPE Passport ID is not linked to your warranty or support contract, an error is displayed indicating that support validation is required before downloading the firmware bundle. 4. Save the firmware bundle and copy to C:\Users\Administrator.domain\Documents \LocalSourcePublishing folder. NOTE: To avoid errors while trying to publish, ensure that you copy the firmware bundle to the specified folder on the SCUP server. 5. Use SCUP to publish the firmware bundle of the HPE ProLiant Updates Catalog. Removing catalog Procedure To remove a catalog: 1. Navigate to My software updates catalog. 20 Removing catalog
Figure 10: Remove catalog 2. Select HPE ProLiant Updates Catalog. 3. Click Remove from the menu. A Remove Catalog dialog appears. 4. Click Yes. Managing Support Contracts and Warranties Managing Support Contracts and Warranties 21
Procedure 1. Go to HPE Support Center at http://www.hpe.com/support/hpesc. The Hewlett Packard Enterprise Support Center page appears. 2. Click My HPE Support sign-in. 22 System Center Updates Publisher - SCUP 2011
3. Click Sign in using the appropriate Support Center ID to log in or click Create an account to register for a new Support Center profile. The Support validation required page appears, which indicates the products covered under the contracts and warranties. NOTE: Proceed with the download, if the HPE Support Center profile is already associated to a contract or warranty covering the product. Otherwise, the Support validation page reappears. 4. You can either click Contracts & warranties on the Support validation required page to view and manage which warranties, HP Care Packs, or support agreements are linked to your HPE Support Center profile Or click View my contracts & warranties, or Manage my contracts & warranties links as shown in Figure 11: HPE Support Center on page 23. Figure 11: HPE Support Center System Center Updates Publisher - SCUP 2011 23
The View my contracts & warranties page appears, showing which warranties or contracts are currently associated to your HPE Support Center profile. 5. To associate additional contracts or warranties to your HPE Support Center profile, click Link support agreements, Link HP Care Packs, or Link warranties. 24 System Center Updates Publisher - SCUP 2011
Troubleshooting The compliance percentage is 0% This situation occurs if the managed server is updated either manually or by using the old Hewlett Packard Enterprise Server Updates Catalog. The new ProLiant Updates Catalog uses different applicability rules, so the compliance percentage reads 0%. To resolve this issue, deploy the ProLiant Updates Catalog updates. No firmware or software is updated, but the data for the applicability rules is generated and the compliance percentage is updated. Initial install status is failed The bundle and its associated smart components install correctly, but the initial install status is marked as failed. Furthermore, at the next polling cycle, the install status changes to success. This occurs because the update's Maximum run time value is too small. To resolve this issue, increase the Maximum run time to 30 minutes. Software bundle fails to install Check the c:\cpqsystem\log\cpqsetup.log file for details. One common cause: On ProLiant G7 or earlier servers, the SNMP feature is not enabled. To resolve this issue: On ProLiant G7 or earlier servers, enable the SNMP feature. Firmware bundle fails to install Check the c:\cpqsystem\log\cpqsetup.log file for details. One common cause: The necessary Hewlett Packard Enterprise drivers are not present. To resolve this issue: Deploy the appropriate software bundle before deploying the firmware bundle. Retry the update either by waiting for the deployment to be reattempted or manually pushing the update. With versions 2014.02.0 and 2014.06.0, the Windows Server software bundles do not install the latest HPE Insight Management Agents Due to an installation problem with the latest HPE Insight Management Agents component, in the context of the catalog, an earlier version of the Insight Management Agents component is included in the Windows Server software bundles. To resolve this issue, manually install the latest Insight Management Agents component to the managed servers. Bundles fail to install on HPE OneView managed servers If the server is managed by HPE OneView with a defined baseline version and the bundle version does not match the baseline version, then the bundle will not install. Troubleshooting 25
To resolve this issue, change the OneView defined baseline version to match the bundle s version. Errors during Import action when using old FTP site When trying to import the HP ProLiant Updates Catalog using Microsoft System Center Updates Publisher (SCUP), an error occurs indicating that the remote server is unavailable. System Center Updates Publisher will return an error detail similar to this: Download file: ftp:// ftp.hp.com/pub/softlib/puc/hppuc.cab failed with message The remote server returned an error. (503) Server unavailable. $$ <Updates Publisher> <date, time> Failed to download file: ftp://ftp.hp.com/pub/softlib/puc/hppuc.cab. $$ <Updates Publisher> <date, time> Import: Error processing ftp://ftp.hp.com/pub/ softlib/puc/hppuc.cab. $$ <Updates Publisher> <date, time> To resolve the issue, see the instructions in the Adding Partner Software Updates Catalog Subscriptions on page 10 section. Error while publishing old catalogs that no longer exist on the FTP site Attempts to publish an already imported old catalogs that no longer exist on the FTP site fails to retrieve the catalogs resulting in the following error: To resolve the issue, it is important to place the old catalog software bundle file in the LocalSourcePublishing folder. Perform the following; 1. Open the Options page. 2. Navigate to the Advanced tab and select the Local Source Publishing check box. 3. After copying the file, accept the certificate to successfully publish the software updates. 26 Errors during Import action when using old FTP site
Error while publishing the firmware bundle from the HPE Updates Catalog file without downloading from the HPE Support Center Directly publishing the firmware updates from the newly imported HPE Updates Catalog file without downloading the updates from HPE Support Center results in the following error message: To avoid the error, download the respective firmware file for the respective catalog release from the HPE Support Center and copy to the Localpublising folder. HPE ProLiant Updates Catalog firmware bundle fails to Publish in Microsoft System Center Updates Publisher An error occurs when trying to publish the firmware bundle that is part of the HPE ProLiant Updates Catalog using Microsoft System Center Updates Publisher (SCUP). System Center Updates Publisher returns an error similar to the following: PublishItem: -- Update HPE ProLiant Server Firmware x.y (Update ID:xyz Vendor: HPE ProLiant Updates Product: Firmware Bundles ) specifies local source publishing, checking for local content$$<updates Publisher> PublishItem: Local content for update HPE ProLiant Server Firmware x.y (Update ID:xyz Vendor: HPE ProLiant Updates Product: Firmware Bundles ) was not found under C:\Users\Administrator\Documents\LocalSourcePublishing, unable to retrieve content$$<updates Publisher> PublishItem: Content retrieval has failed for software update HPE ProLiant Server Firmware x.y (Update ID:xyz Vendor: HPE ProLiant Updates Product: Firmware Bundles ) $$<Updates Publisher> PublishItem: Publish of software update HPE ProLiant Server Firmware x.y (Update ID:xyz Vendor: HPE ProLiant Updates Product: Firmware Bundles ) has FAILED. $$<Updates Publisher> Starting with ProLiant Updates Catalog version 2016.10.0, the firmware bundle file has been removed from the ProLiant Updates Catalog. Access to the ProLiant Updates Catalog firmware bundles now requires validation via the HPE Support Center. An active warranty or HPE support agreement is required to download Error while publishing the firmware bundle from the HPE Updates Catalog file without downloading from the HPE Support Center 27
the firmware bundles. The firmware bundle must be manually downloaded to a local publishing source for SCUP prior to publishing. This event is triggered when attempting to publish the firmware bundle from the ProLiant Updates Catalog using System Center Updates Publisher and the ProLiant Updates Catalog firmware bundle has not been properly downloaded. To resolve the issue, manually download the ProLiant Updates Catalog firmware bundle prior to using SCUP to publish it. Access to the ProLiant Updates Catalog firmware bundle requires validation via the HPE Support Center. To download the firmware bundles, you must have an active warranty or HPE support agreement. This is the same policy that is enforced for downloading firmware from the HPE Service Pack for ProLiant (SPP). For more information, see Publishing Catalog Bundles on page 19. 28 Troubleshooting
Support and other resources Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:www.hpe.com/ assistance To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website:www.hpe.com/support/hpesc Information to collect Technical support registration number (if applicable) Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs Add-on products or components Third-party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates, go to either of the following: Hewlett Packard Enterprise Support Center Get connected with updates page:www.hpe.com/ support/e-updates Software Depot website:www.hpe.com/support/softwaredepot To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page:www.hpe.com/support/accesstosupportmaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Registering for software technical support and update service Insight Management includes one year of 24 x 7 HPE Software Technical Support and Update Service. This service provides access to Hewlett Packard Enterprise technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals in electronic form as they are made available from Hewlett Packard Enterprise. Customers who purchase an electronic license are eligible for electronic updates. Support and other resources 29
With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the OneView Services website at HPE OneView Services. Registration for this service takes place following online redemption of the license certificate. Websites Website Hewlett Packard Enterprise Information Library Hewlett Packard Enterprise Support Center Contact Hewlett Packard Enterprise Worldwide Subscription Service/Support Alerts Software Depot Customer Self Repair Insight Remote Support Serviceguard Solutions for HP-UX Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix Storage white papers and analyst reports Link www.hpe.com/info/enterprise/docs www.hpe.com/support/hpesc www.hpe.com/assistance www.hpe.com/support/e-updates www.hpe.com/support/softwaredepot www.hpe.com/support/selfrepair www.hpe.com/info/insightremotesupport/docs www.hpe.com/info/hpux-serviceguard-docs www.hpe.com/storage/spock www.hpe.com/storage/whitepapers Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider or go to the CSR website: www.hpe.com/support/selfrepair Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. For more information and device support details, go to the following website: www.hpe.com/info/insightremotesupport/docs 30 Websites
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Deploying firmware and software updates manually Procedure In addition to the catalog, it is possible to deploy firmware and software updates using an SCCM software package. To deploy Hewlett Packard Enterprise firmware and software to a managed ProLiant server: 1. Create a folder on the SCCM primary site server. 2. Copy all of the files and subfolders from the SPP's hp\swpackages folder to the folder created in Step 1. NOTE: You can delete the *.rpm, *.scexe, and other Linux related files to save space. 3. In the folder, create a file named install.cmd with the following contents: pushd %~dp0 call hpsum.bat /silent /allow_non_bundle_components /allow_update_to_bundle set rc=%errorlevel% if %rc% geq 4 exit 1 if %rc% equ 3 exit 0 if %rc% equ 2 exit 1 if %rc% equ 1 exit 0 if %rc% equ 0 exit 0 exit 1 NOTE: Adjust the HP SUM command-line to meet your requirements. 4. Create a Software Distribution package. 5. To open the wizard, right-click on Software Library > Overview > Application Management > Packages, and then select Create Package. 6. Select from the following options: a. On the Package screen, select This package contains source files, and set the Source folder: field to the source folder created in Step 1. b. On the Standard Program screen, set the Command line field to install.cmd, and set the Program can run field to Whether or not a user is logged on. 7. Distribute and update the package created in Step 4 to a distribution point. 8. Create a new, custom task sequence. 9. Edit the new task sequence. a. Click Add, and then select General > Install Package. Set the Package field to the package created in Step 4. b. Click Add, and then select General > Restart Computer. Set the Specify what to run after restart field to The currently installed default operating system and uncheck Notify the user before restarting. 10. Deploy the task sequence to a collection. 32 Deploying firmware and software updates manually
Installing the HPE ProLiant Updates Catalog on a non-internet connected SCUP machine If the SCUP machine is not connected to the Internet, it can t access the Microsoft Partner Catalog list and the HPE ProLiant Updates Catalog is not accessible. To manually install the catalog: 1. Download from https://downloads.hpe.com/pub/softlib/puc/ and copy to your local directory, where SCUP is installed. 2. Download hppuc.cab and the associated hppucb-*.exe files to the local computer. 3. Copy the hppuc.cab file to the SCUP machine or to a UNC share accessible from the SCUP machine. 4. Copy the hppucb-*.exe files to an HTTP site, FTP site, or UNC share accessible from the SCUP machine. 5. Open SCUP 2011 and navigate to the Catalogs pane. 6. Click the Add button (not the Add Catalogs button). 7. In the Add Software Update Catalog dialog, supply the following values, and then click OK. Set Catalog Path to the location of the hppuc.cab file from Step 3. Set Publisher to Hewlett Packard Enterprise. Set Name to ProLiant Updates Catalog. Set Description to The power of Service Pack for ProLiant delivered through System Center. 8. Import the newly added catalog. 9. Remove the newly added catalog and delete the hppuc.cab file. NOTE: Each release of the catalog uses the same.cab filename. Once the catalog has been imported, the.cab file is no longer necessary. So to avoid confusion, remove the catalog and delete the.cab file. 10. Navigate to the Updates pane. 11. For each update, select the update, click Edit, modify the Download URL (or UNC): field per the location used in Step 4, click Summary, click Next, and then click Close. Installing the HPE ProLiant Updates Catalog on a non-internet connected SCUP machine 33
Glossary PSP SCCM SCUP SCVMM SPP SUM HP-UX UNC WSUS HPE ProLiant Support Pack System Center Configuration Manager System Center Updates Publisher System Center Virtual Machine Manager Service Pack for ProLiant HP Smart Update Manager Hewlett Packard Unix Universal Naming Convention Windows Server Update Services 34 Glossary