LOGIN... 3 ELECTING COBRA COVERAGE... 4 MY ACCOUNTS... 7 ACCOUNT DETAILS... 9 ONE TIME PAYMENTS... 10 AUTOMATIC PAYMENTS... 12 NOTICES... 14 MY RESOURCES... 16 MY PROFILE... 17 MESSAGE CENTER... 18 ANNUAL ENROLLMENT... 19 Please note: This guide is intended as a simple overview for using your online account. It does not cover every detail of the website. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 2
Login Go to mybenefits.wageworks.com to log in to your online account. Not registered with CONEXIS? Get started here. If registered, enter your username and password to access your account. Retrieve a forgotten username or password here. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 3
Electing COBRA Coverage When logged in, click the Elect COBRA Now icon to begin the election process. Read and check the acknowlagement box, then click Next. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 4
You ll see your eligible coverage and your dependent informaton in place at the time of your coverage loss (known as your qualitfying event). If correct, click Next. If incorrect, contact participant services for assistance. Check which individuals should be covered under each plan for the plan year (including yourself), and then click Next. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 5
Review your election choices and the election authorization. If you need to make any changes, click Previous to go back a page. If everything is correct, click Elect. This completes your election for the plan year. Click Print Page to print the confirmation notice for your records. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 6
My Accounts Once you are enrolled and logged in, you ll see the My Accounts page. This is also your COBRA account home page. For a quick look at the details of any of your account information, simply hover over it and a pop-up box will appear. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 7
The sidebar menu on the left allows you to easily access the following: Quick Links View other plan options offered by your employer, if available. My Accounts View your account billing and payment details. One Time Payments View your monthly premiums due and make online payments. Automatic Payments View your current selection or add/modify recurring payments. Notices View important notices about your account or account activity. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 8
Account Details Clicking My Accounts from the sidebar menu shows you details of your account. Click Details at the end of a row to see even more details. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 9
One Time Payments Click One Time Payments from the sidebar menu. Check the box next to the month(s) you would like to make a premium payment. Select which account (checking or savings) to make these payments from, and fill in your payment information. Click Make Payment Now to proceed. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 10
Once your transaction is completed, you ll see a confirmation. You can print this page from your Internet browser if you d like a copy for your records. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 11
Automatic Payments Click Automatic Payments from the sidebar menu. Select an action from the Choose an Option list. Choose checking or savings, and then enter and verify your bank information. When finished, click Next. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 12
Review your Authorization Agreement. Check the box if you agree to the terms. Click Submit to complete your automatic payment process or choose Previous to go back a page. This confirms your automatic payments setup. Click Print to print a copy for your records or click Home to return to the COBRA account home page. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 13
Notices To see notices about your account or account activity, click here. If it s your first time to click Notices, check whether you agree or disagree to receiving emails of these same notifications. Enter your initials and then click Continue. You ll now be able to see if you have any notices. Click View next to a notice that you d like to read. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 14
Review the notice agreement then choose whether you agree to the terms. Click Continue. Your notice will be displayed in a PDF format for you to read. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 15
My Resources For helpful resources available to you, click on the My Resources tab. Click View COBRA FAQs. Here you ll see the answers to most frequently asked questions (FAQs). Be sure to scroll down to see all of the FAQs. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 16
My Profile From the My Profile tab, you can view your entire account profile. Need to change your password or update your mailing address? You can do that here. You can also edit your phone number and email address. You can even click these links to change your email authorization settings, or update or cancel automatic COBRA payments. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 17
Message Center From our Message Center tab, you can find important contact information. Click here to send us a message through your online account. You ll receive an email when you submit a support request, and we ll send you another email when you can view our response in your Message Center. Once you receive the email, click here to view the response to your support request. Want to contact us by phone or by mail? Find our toll-free phone numbers and mailing addresses here. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 18
Annual Enrollment You ll have the option of selecting COBRA coverage that s available to you for the new plan year during the annual open enrollment period. After you ve logged in, click COBRA Open Enrollment. Read the Important Announcement concerning the open enrollment period, then click Next. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 19
Verify your current coverage, then click Next. If incorrect, contact participant services for assistance. Verify the dependent information, then click Next. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 20
Make your selection(s) from available plans, then click Next. Please note: The Premium amount does not reflect subsidy amounts. If applicable, any subsidy reduction will reflect on your monthly invoice. Also, if your employer requests Medicare D reporting, you ll see your Medicare options in the available plans. Check which individuals should be covered under each plan for the new plan year. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 21
If the coverage type does not match the individual s selection, an error message appears. When you ve corrected the error, click Next. Please note: If a selection is invalid based upon the tier definition, you ll get an Invalid Selection error. For example, if the coverage type is Individual + one, and you select Individual + two, the error message appears. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 22
Review your election choices and the election agreement. Check the box to agree to the terms, then click Elect. This completes your open enrollment for the new plan year. Click Print Page to print the confirmation notice for your records. COBRA Navigation Guide 04.15 2015 CONEXIS, a division of WageWorks, Inc. All rights reserved. 23