PREPARED FOR: AdvoCare Health PREPARED BY: Bryce Egdell, Corporate Sales Executive CELLCOM Wireless, Rogers Authorized Dealer Email Bryce@cellcomwireless.com Phone 1 866 997 7999
Q: CAN I KEEP MY EXISTING NUMBER WITH FROM ANOTHER PROVIDER? A: Yes. In most cases, if you are with a provider other than Rogers Wireless you can complete a NUMBER PORT to bring your number over to Rogers Wireless. To confirm that your number can complete a number port, please email bryce@cellcomwireless.com with the phone number you would like to move over to Rogers Wireless and your account or client number with your current provider and we will confirm whether or not it is possible. Please Note: Do not call your current provider to cancel your account. This may make it impossible for Rogers to port your number over. When Rogers completes the number port, bringing your number over for use on your new Rogers Wireless account, this cancels your service with your previous provider on that specific line. You are solely responsible for any early cancellation fees that may occur upon termination of service with your previous provider. Q: HOW MANY LINES CAN I ACTIVATE ON ADVOCARE PRICING? A: One. Q: WHEN AM I ELIGIBLE TO COMPLETE A HARDWARE UPGRADE? A: As a Rogers Wireless customer, you are eligible to complete a hardware upgrade every 24 months past your activation date OR previous hardware upgrade date. An early hardware upgrade may be performed 6 months past your activation date OR previous hardware upgrade date by paying an early upgrade fee equal to $10.00 + HST per month remaining until your full 24 month eligibility date. Completing a hardware upgrade allows you to get new hardware at the new activation price, based on a 2 or 3 year term renewal. To confirm your eligibility to complete a hardware upgrade, please email bryce@cellcomwireless.com with the following information: Your Rogers Wireless cellular number Your full name The postal code of your mailing address Q: WHY IS THERE A $35.00 ADMINISTRATION FEE ON HARDWARE UPGRADES? A: This fee is charged by Rogers Wireless and is applied directly to your Rogers Wireless monthly statement to offset the costs of completing the hardware upgrade process.
Q: I AM AN EXISTING ROGRES WIRELESS CUSTOMER CAN I CHANGE TO ADVOCARE PRICING? A: Yes. Existing Rogers Wireless customers can change to this plan. To request that your existing Rogers Wireless line be changed to the AdvoCare Pricing, please email bryce@cellcomwireless.com with the following information: Your Rogers Wireless cellular number Your full name The postal code of your mailing address Your AdvoCare Health employee number Q: WHERE DO I GO TO ORDER A NEW PHONE ON ADVOCARE PRICING? A: Visit the CELLCOM Web Order Portal at the following address and log in with the user name and password provided. www.cellcomwireless.com/solutions User name: ADVOCAREEMP Password: Rogers2012 Q: WHEN I ORDER A NEW PHONE, HOW IS IT DELIVERED? A: Via Purolator. Orders will be processed within 24 hours. If the phone and accessories you have selected are in stock they will be shipped with 72 hours. If stock is unavailable you will be notified by email with an estimated delivery date. Please insure that there is someone at the address you choose to have your new device shipped to as a signature will be required. If there is no one available at the time of delivery, your package will be held for pick up at the closest Purolator depot.
SUPPORT SERVICES Rogers Wireless is dedicated to providing world class service and has put many layers of support in place to insure that we can deliver this experience to our clients. Your first line of support is me. My primary role will be to supply and support your hardware. Secondarily, I will act as your liaison with Rogers and will refer you to the appropriate Rogers Support channel to insure your needs are met in a timely fashion. With me as your Corporate Sales Executive as well as Rogers for Business, Rogers Technical Support, CELLCOM Authorized Rogers Dealer locations and My Rogers online billing at your disposal, we have you covered. I have included a description of each support element below that you can use as a guideline for assistance when you need it most. CORPORATE SALES EXECUTIVE: BRYCE EGDELL To reiterate, my primary role will be to supply and support your hardware. Secondarily, I will act as your liaison with Rogers and will refer you to the appropriate Rogers Support channel to insure your needs are met in a timely fashion. Bryce Egdell (CELLCOM Corporate Sales Executive) Call: 1 866 997 7999 Email: bryce@cellcomwireless.com Web Ordering Portal (Available upon request) Please feel free to call or email me when you need assistance with the following: Purchasing new hardware & services o New line activations (with or without hardware) o Hardware upgrades o Addition of calling options (excluding roaming features) Purchasing accessories for your devices Initial troubleshooting support for hardware and network issues DOA hardware replacement support o Devices that encounter a manufacturer defect within the first 15 days Warranty support on a standard cellular phones o Warranty support for Smartphone and Mobile Internet devices is through Rogers Technical Support (see below) Out of warranty support Courtesy phone support Pricing discussion, analysis and negotiation
ROGERS FOR BUSINESS Your first contact for all monthly plan billing inquiries should be Rogers Business Support. Only Account Administrators should contact Rogers Business Support. They can be reached Monday to Friday 8:00 AM to 8:00 PM via phone or email as follows: Rogers for Business Call: 1 866 727 2141 Turnaround Time Immediate You should call Rogers for Business when you need assistance with the following: Billing issues Account access: Add, change or remove names on your Authorized Persons List User name changes Add, change or remove Roaming Options Change price plans or features on your existing lines Reset voicemail access codes Help with My Rogers online billing ROGERS FOR BUSINESS: TECHNICAL SUPPORT Your best avenue for warranty support with Smartphone devices such as the iphone, BlackBerry or Android handsets as well as Mobile Internet devices is through the Rogers for Business Technical Support Group. Rogers for Business Technical Support can be reached Monday to Friday 8 AM to 8 PM via phone or email as follows: Rogers for Business (Technical Support) Call: 1 866 727 2141 Turnaround Time Immediate You should call Rogers for Business Technical Support when you need assistance with the following: Warranty trouble shooting on a Smart phone or Mobile Internet device. Warranty replacement on a Smartphone or Mobile Internet device. CELLCOM ROGERS AUTHORIZED DEALER Rogers Authorized Dealer outlets can be visited for to send out standard cellular phones and Smartphone devices for warranty repair (rather than replacement). In most cases, they are able to provide courtesy phones while your device is away for servicing. Please note that a security deposit is typically required to check out a courtesy phone. Please call or email me directly for assistance in finding a CELLCOM Rogers Authorized Dealer near you.
OUT OF WARRANTY DEVICE REPAIR You may want to consider an out of warranty repair in the event that your device has physical or liquid damage, or your warranty period has simply expired. If you would prefer your device be repaired rather than replacing it through an outright purchase or via the Rogers Hardware Upgrade Program, I am happy to recommend the services of the following non affiliated repair centers: Kamloops Cell Repair Notable 240 Lansdowne Street, Kamloops, BC, V2C 1X7 FREE Estimates Call: 250 299 5700 Local repairs in as Email: info@kamloopscellrepair.com little as 30 minutes Web: www.kamloopscellrepair.com Mail in service option Kelowna Cell Repair Notable 103 1125 Bernard Avenue, Kelowna, BC, V1Y 6R3 FREE Estimates Call: 250 469 1600 Local repairs in as Email: info@kelownacellrepair.com little as 30 minutes Web: www.kelownacellrepair.com Mail in service option MY ROGERS ONLINE BILLING My Rogers is an online billing, payment, and reporting system. It is designed specifically to help you manage your account from the comfort of your own home and to eliminate the requirement for paper billing. My Rogers is a versatile web based online billing and reporting tool is available at no charge. To get set up or to login go to www.rogers.com/myrogers