Main Landing Page for Forever Living Asia. URL :

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1 Main Landing Page for Forever Living Asia URL :

2 2. Select the Country Malaysia or enter the URL : malaysia.foreverlivingasia.com to go to the Malaysia FBO Portal.

3 3. Click the FBO Login.

4 4. If you have your password, you can login in by enter the FBO ID and password. 5. For first time login, click the First time login click here! link.

6. Please enter you FBO ID, Select the National ID Type and enter the IC/Passport number, email and Mobile Phone number. 7.

5 6. Please enter you FBO ID, Select the National ID Type and enter the IC/Passport number, and Mobile Phone number. 7. Press Send Password. Note : Ensure you enter the correct as your temporary password will be sent here and all future communication will be using this .

6 8. After press Send Password, the screen will pop out Success! Your Login information has been sent to your Check your , to get your Login password.

7 10.Once you have your temporary password you can login with enter your FBO ID and temporary password and click Login.

8 11.Select Auto Ship 12.Select your preference language and Read the Autoship Program Term and Condition.

9 13.Press Accept to start your Autoship Order.

10 14.Click Add Autoship to start Autoship Order.

11 15.Fill in all the 3 Section data required : I. Shipping Information II. Payment and Auto Ship Information. III. Products to order and quantity. 16.Click Save once all the information has been entered.

12 Shipping Information Key in the correct shipping information as this is where the products will be sent.

13 Payment and Autoship Information Process duration (month) How many months do you want your auto ship to be active. 99 months means active until you stop. If you have selected 3, 6, 9, or 12 then the auto ship will stop after the specified month but you can still stop it even if it does not compete the duration of the selected months. Process start month If the auto ship entered and saved on or before the 10 th of the month then the process start month will be on the same month else it will be next month.

14 i. Products i. Key in the product code or press the Search Product and click Add, then change the quantity required. ii. Check the Set Active field if you want to activate this auto ship. If you want to stop this auto ship just uncheck the Set Active. ii. iii. iii. Click Save to save and sent this order for verification and to process.

15 AutoShip Management Page Here you can see all the auto ship created by the FBO. The auto ship status also will be shown. To manage the auto ship just click the auto ship order number to make changes. All changes must be done on or before 10 th of every month.

16 Edit or Delete AutoShip You can edit or delete this auto ship. All this must be done before the 10 th of each month else it will only take effect on the next month.

17 Transaction Completed After completing your transactions, you can now Logout.

The Autoship Program Terms and Conditions These Terms are between you and Forever Living Products (M) Sdn Bhd ( Forever Living Products (M) Sdn Bhd", "us", or "we"), and govern your and our

18 The Autoship Program Terms and Conditions These Terms are between you and Forever Living Products (M) Sdn Bhd ( Forever Living Products (M) Sdn Bhd", "us", or "we"), and govern your and our respective rights and obligations. Please note that your participation in the Program is also governed by our Terms of Sale, Terms of Use, and Privacy Policy, as well as any other applicable terms, conditions, limitations and requirements on the ForeverLivingAsia.com website, all of which (as changed over time) are incorporated into these Terms. By placing an order through the Program, you are agreeing to these terms, conditions, limitations and requirements. Please read these Terms carefully. 1. Eligibility To participate in the Program, individuals must: must have an active membership with Forever Living Products; use a valid credit card; use a valid , contact number and mailing address; agree to the Autoship Terms and Conditions; 2. Pricing We reserve the right to change the Program benefits, including the prices and terms, at any time, without prior notice to you. All changes will apply to future orders, including for current subscriptions. Credit cards will be charged on the Processing Date, in accordance with the personal discounted prices listed on the Site as of that date. If there is any change in your personal discounted prices, it will be automatically updated to your next Processing Date. You will be responsible for all and any surcharges, taxes, and handling fees, where applicable. Your Program subscription is personal to you, so you may not assign or transfer your subscription (or any of the benefits associated with the Program) to anyone else.

19 The Autoship Program Terms and Conditions 3. Payment & Processing By subscribing to the Program, you authorize us to automatically place and ship future orders for your selected Program item(s) once a month. Payment for each Program shipment will be automatically charged to the same credit card that was supplied at sign-up, unless you notify us otherwise. All program orders submitted by or on the 10 th of every month, the order will be processed on the 15 th of the month. Your subsequent orders will be automatically processed on and your credit card (previously supplied) charged on a recurring basis on the 15 th of every month. Orders will be processed once a month, unless our processing department is closed that day. If our processing department is closed, then your order will be processed - and your credit card (previously supplied) charged - on the next day that the processing department is open. You acknowledge and agree that Forever Living Products (M) Sdn Bhd will not obtain any additional authorization from you for these recurring payments. If there are problems with payment, your shipping address or other account information, we will contact you via using the address associated with your account. We reserve the right not to process or ship any further orders until the problem has been resolved. Your enrollment in the Program may be immediately terminated without notice if the credit card(s) to which product purchases have been charged is expired, canceled, declined or otherwise terminated. You acknowledge that we are under no obligation to process or ship any products unless full payment is received. 4. Processing Date, Processing & Shipment Your Processing Date for all future Program orders is the same day which is 15 th of the month. Processing Date is the day that your order will be processed and your credit card (previously supplied) charged, unless our processing department is closed. In the event that your Processing Date in any given month falls on a day when our processing department is closed, your order will not be processed until the following working day. Program orders will be shipped via our standard shipping charges method. Please allow between 3-10 days for delivery. We do not guarantee delivery dates and we accept no liability in this respect.

20 The Autoship Program Terms and Conditions 5. Automatic Renewal Your Program subscription will automatically create a new order 15 th of every month unless and until you cancel your subscription or your desired chosen number process months completed. You may cancel your Program subscription by calling our customer care service at (03) or sending an to autoship@forever.net.my. You may also cancel your Program subscription on the Program management screen, which can be accessed on the Autoship page and un-check the Set Active field. You may cancel your Program subscription at any time. However, if you cancel your program subscription after 11:59 PM on the 10 th of the month, then such cancellation will not take effect until the next scheduled order. We reserve the right to cancel any order and/or terminate your subscription to the Program at our discretion. In such event, you will only be charged for orders that have already been shipped to you. 6. Modification of Orders You may modify your future orders (including quantity, products, credit card information, and your shipping address) at any time on the Program management screen, which can be accessed on the Autoship page. Modifications made after 11:59 PM on the 10 th of the month will not take effect until the next delivery cycle. 7. Notifications All notifications will be sent to the address identified with your account. 8. Product Information You may order any products available in the list. Available products are subject to change. If your selected product is discontinued or no longer available, we will automatically pause your order for that item, and will notify you by . If an order is not available on the day it is scheduled to be processed, we will let you know via .

The Autoship Program Terms and Conditions 9. Changes to the Program We reserve the right to modify or cancel the Program at any time for any reason. 10.

Such changes will apply within 7 days of posting. Therefore, you should review these Terms regularly for any changes.

21 The Autoship Program Terms and Conditions 9. Changes to the Program We reserve the right to modify or cancel the Program at any time for any reason. 10. Changes to These Terms Forever Living Products (M) Sdn Bhd may, in its sole discretion, revise and update these Terms and will post such changes on this page. Such changes will apply within 7 days of posting. Therefore, you should review these Terms regularly for any changes. YOUR CONTINUED PARTICIPATION IN THE PROGRAM CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU SHOULD CANCEL YOUR PROGRAM SUBSCRIPTION. 11. Notifications Shipping rates are based on the total tax invoice amount. Amount (RM) Rate (RM) < >

22 The Autoship Program Terms and Conditions Autoship Flow from Order to Delivery 1 st to 10 th 11 th 14 th 15th 17th 18 th 20th 21th - Receiving of autoship order, changes or cancelation Verification of autoship order by HQ and prepare documents to bank Payment processing file sent to bank Bank sends back the approved and declined payment list. FBO will be contacted by to inform them that the payment has been declined. Warehouse prepare products and courier company pick parcel from warehouse Courier company attempt delivery process to FBO

23 Products available for Auto-Ship Product ID Product Description CC NDP AS SUP AM MGR 015 ALOE VERA GEL ALOE LIPS FOREVER BEE POLLEN FOREVER BEE PROPOLIS FOREVER BRIGHTTOOTHGEL ALOE BERRY NECTAR ARCTIC SEA OMEGA ABSORBENT-C ALOE PROPOLIS CREME ALOE VERA GELLY ALOE EVER-SHIELD DEODORANT STI FOREVER BEE HONEY FOREVER POMESTEEN AVOCADO FACE AND BODY SOAP ALOE HAND SOAP F CLEAN 9 VANILLA (POUCH) V VITAL 5 HIS PACK V VITAL 5 HIS PACK DAILY NUTRITION PACK

24 Auto-Ship FAQ Who can enroll to this Auto-Ship? Any active FBO Is the price shown after the my personal discount? Yes What if I am promoted after I submitting the Auto-Ship order? The invoiced will be issued as per the order price, the difference will be refunded in your monthly bonus. The following month the price will be updated according to your level. What happens to the shipping charges when total price becomes less than RM500 after my promotion to higher level? Shipping charges will be applied based on the new total price

25 Auto-Ship FAQ Can I have multiple Auto-Ship to different addresses? Yes, you can Can I use my login and do Auto-Ship for my down line? No, you can not Can I use credit card which does not belong to me? No, you can not due to security Can I do 2 or more times Auto-Ship in a month? No, currently its only once a month Can I change the date of delivery of my Auto-Ship? No, delivery will be from the 21 st of the month onwards

26 Auto-Ship FAQ What are the products I can place order in my Auto-Ship? Please refer to the list of products shown in the portal or get a list from the Forever participating center staff Why are the products limited? We have to ensure the continue supply of the products, we will add more and more products accordingly What happens if the product I ordered in my Auto-Ship has no stock? We will notify you by and SMS before the processing date and what is the action plan

27 Auto-Ship FAQ Can I cancel my Auto-Ship? Yes, you can cancel by the 10 th of the month. How do I cancel? Login to the portal and go to Auto- Ship and deactivate your order or you can walk into any Forever participating centers and fill up the Auto-Ship order form by providing the order no and check cancel box. What if I can not remember my order no? Login to the portal and go to Auto- Ship to review the order details or you can walk in to any Forever participating centers and request the counter staff to check for you

28 Auto-Ship FAQ Can I change Shipping or Payment Information? Yes, you can change the information by going login in to the portal and editing the Auto-Ship order or you can walk into any Forever participating centers and fill up the Auto-Ship order form by providing the new information and order no and check the Update box. Its has to be done by the 10 th of the month What happens if my payment is rejected? You will get an and SMS to notify you on the status of your payment Where can I get the consignment note details? You will get an notification of the delivery status and consignment note reference and SMS to notify you of the delivery status

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