Syntel Solutions Your new phone. Web Portal. syntelsolutions.com navigate to syntelsolutions.com and click customer login located at the top left of your screen. 855-SYNTEL1 Your username is your email address. support@syntelsolutions.com The default password is Welcome1 The voicemail tab will allow you to configure your voicemail to email address. Please verify that your administrator has entered the correct email address. The services tab will allow you to set up call routing. The first option you should edit is your offline mode. This is where calls will route if you are to lose power or internet. You can also setup find me The Find Me feature attempts to locate you by dialing a list of extensions or phone numbers until you accept or reject the call. The caller is placed on hold while the system attempts to locate you. Once you answer the call, you have the option to accept the call, or reject the 1
Syntel Solutions call. If you reject the call, you also have the option to leave a short message for the caller. the Find Me feature is configured per extension. Click the Find Me tab while in the Extension Detail screen. Start by defining your locations. There are three options: My Extension - Selecting this option will ring the phone associated with your extension. Outside Line - This is a phone number such as a cell phone or your home phone. Other Extension - Selecting this option will allow you to select any extension configured in your PBX. You can define up to five locations. If you do not have five locations to be tried, simply leave the settings blank for the unneeded locations. Be sure to check the Active? checkbox for each location to be tried. In addition to defining your locations, there are a few other options that can be changed: Ring each location for n seconds - The system will ring each location for the specified number of seconds before attempting to reach you at the next location on the list. Record caller's name... - If this checkbox is selected, the caller will first be prompted to record their name. When you Polycom VVX 400 desk phone answer the call, the system will play "You have an incoming call from...", then the caller's name that was recorded. This feature is useful for call screening. Give the caller the option of transferring to voicemail... - If this checkbox is selected, the caller will hear a brief prompt asking the caller if they'd like to continue locating you, or leave you a voicemail; between each location specified. Once these setting have been configured you will need to adjust your extension routing (under the Call Routing tab) to have one or more of the routing options set to use the Find Me setting. 2
Syntel Solutions Voicemail. Initializing your mailbox The first time you login to your mailbox you will be guided through a setup process. Your default password is the same as your extension. You will be prompted to change this password. This must be different then your extension number. You will then be prompted to record your name, unavailable greeting, and your busy greeting. Your unavailable greeting is played when your phone is rang, but you do not answer it after the timeout. Your busy greeting is played when your phone is in DND. Voicemail Access codes *+extension will allow you to access the mailbox assigned to that extension from any phone on the context. Extension+* will go directly to the voicemail box for the extension without ringing the phone first. This can be used in conjunction with the transfer feature to send a called right to VM. *301+Mailbox will allow you to record a new Unavailable message without logging in to the mail *302+Mailbox will allow you to record a new Busy message without logging in to the mail Polycom VVX 300 desk phone *303+Mailbox will allow you to record a new Name recording without logging in to the mail *311+Mailbox will allow you to hear the Unavailable message without logging in to the mail *312+Mailbox will allow you to hear the Busy message without logging in to the mail *313+Mailbox will allow you to hear the Name recording without logging in to the mail *5000 will take you to the Check mail system to access mailboxes without an associated extension Checking Voicemail From Your Phone Checking your voicemail from phone on site 1. Press the Messages Button, or dial *(star) and your ext.# 3
Syntel Solutions 2. Enter your password + # (Default is your extension number) Polcyom VVX 600 desk phone 3. Follow the prompts MAIN MENU OPTIONS: 1. new/old messages ( *-asterisk=rewind; #=fast fwd. ) 2. change folders 3. advanced options 1. leave msg. for another user *. return to main menu 0. mailbox options 1. record unavailable greeting 2. record busy greeting 3. record name 4. record temporary greeting 5. change password *. return to main menu *. help #. exit Mailbox Options after listening to a message: 3. advanced options 1. send reply 3. hear envelope (date/time, phone number of caller) 5. leave msg. for another user *. return to main menu 5. repeat current msg. 6. play next msg. 7. delete 8. forward to another user 9. save to folder 0. new 1. old 2. work 3. family 4. friends *. help #. exit 4
Syntel Solutions Aastra 6739i desk phone Administrators. TIME FRAMES Time Frame settings are applied by configuring a Time Frame, then routing a phone number, extension or any other feature to that has a Time Frame setting. For example, if you wanted calls to your phone number to ring an auto attendant during business hours, but got to a mailbox after hours, you would first create the Time Frame setting. For the During Hours option, select the auto attendant. For the After Hours setting, select the mailbox. Then go to the settings for the phone number, and select Time Frame as the option for the Route To: field. To create a Time Frame setting, click on Time Frame, then click on New Time Frame: Time Frame Name - A short name given to each Time Frame setting, just for something to refer to the setting by within the system. During hours forward call Select how you d like incoming calls to be routed during normal hours. After hours forward call Select how you d like incoming calls to be routed after normal hours. For each day that you d like timed settings to take effect, check the check box in the first column, then select the start of the business day in the Before field and end of the business day in the After field. If the entire day is to be considered after hours, then check the All Day check box along with the Day checkbox. HOLIDAY (PORTAL) To define a new holiday click on New Holiday. Name - Enter a name for the holiday. Date - Select the date for the holiday. Then click Add Holiday. 5
Syntel Solutions To route calls differently for the holiday(s) you have added click on Phone Numbers. 1. Edit the phone number(s) you wish to have the holiday routing configured for. 2. Under call routing edit the If Holiday field to reflect what you would like to happen only on Holidays. Support. To create a support login navigate to syntelsolutions.com Click the support login button. Click the sign-up button on the top right of your screen. Follow the instructions to create your account. Once you have created an account you can submit and track a ticket. To submit a ticket click the submit a ticket tab and fill out the request form. You will be able to update the ticket via the support site or via email after it is opened. welcome. 6