COPIER OPERATIONS TIP OF THE MONTH: January 2012 YOUR EASY RESPONSIBILITY Partnersthismessageisnotforallofyou,howeversomeofyouneedtoknow.Iamalwaysheretoassistyouwithany problemsorquestionsthatyouhave.howeveritisyourdutytoplaceaservicecallwhenyourcopierneedsservice.it s veryeasy,thisiswhatyoudo: GototheMCPSwebpageandhitStaff.ScrolldownthepageandlookonyourlefthandsideandclickonCOPYPLUS/ TEAMWORKS.NowtheCopyPlus/TeamWorkspagewillbedisplayed.Lookonyourlefthandsideandyouwillsee REPAIRSERVICECALL,clickonthat.ThenextpageyouwillseefolksgivingeachotherahighfiveanditwillsayLOGIN. Theaccountname&passwordarethesamelowercase mcps forboththenhitlogin.nowlookonyourlefthand sideandclickontoyourappropriatelocation.centerthepagesoyoucanfillintherequiredinformation.firsttouchthe arrowandscrolldowntoyoufindyourlocation.nextputinyourphonenumber,yourfirstname,yourlastname.then itsaysmachineconditionitwillaskifyourcopierisworkingornot.chooseone.nextitwillsayentererrorcode(if any)sometimesyourmonitorwilldisplayanerrorcode,ifyouseeoneenteritinthisspace.nextitwillsaycopier Location,thiswouldbeusedbyschoolsthathavemorethanonecopier@theirschool.Youcansaymainoffice,media center,1 st floor,etc.andfinallywhereitsaysproblemdescriptionfillinthatarea.thenhitthesubmitrequestbutton andyouaredone.that SIT Nowyouwillseeapagedisplayedofalltheinformationyoujustprovided.Nowyouknowhowtoplaceaservicecall electronically.thiswillhelpgetatechnicianouttoyourschoolalotfaster. Also please if you haven't submitted the meter readings for the end of December please do so ASAP. MCPS Teamworks Copier Service Customer Specialist Editorial, Graphics & Publishing Services Montgomery County Public Schools 301-279-3110 E-mail: Peter_D._Patellis@mcpsmd.org
COPIER OPERATIONS TIP OF THE MONTH: February 2012 TurnallKnobsbeforeAttackingaJam Whenajamoccurs,turnallknobsbeforepullingouttheDandZSECTIONS.Theknobsare:A1,B1,C2,D1,U4,U7and Z2.PullDandZsectionsslowlyandlistenforwherethepaperisjammed. Also please if you haven't submitted the meter readings for the end of January please do so ASAP. MCPS Teamworks Copier Service Customer Specialist Editorial, Graphics & Publishing Services Montgomery County Public Schools 301-279-3110 E-mail: Peter_D._Patellis@mcpsmd.org
COPIER OPERATIONS TIP OF THE MONTH: March 2012 MONTHLYMETERREADINGS PartnersIamstillgettingalotoffaxesandemailswithyourendofthemonthmeterreadings.Itisveryeasyandvery similartoplacingaservicecall.thefirststepistogotoyourcopierandpressthecounterbuttononyourmonitor.write downthetotalcopiernumber.thengotothemcpswebpageandhitstaff.scrolldownthepageandlookonyourleft handsideandclickoncopyplus/teamworks,nowthepagewillbedisplayed.lookonyourlefthandsideandyouwill seecompletecopiercountformclickonthat.thenyouwillseeapagetitledmcpsgestetnercopycountadmission, clickonwhereitsayshere.nextyouwillseeapagethatsaysprocurement,gotostep7whereitsaysclickhere.and finallyyouwillseeapagethatsaysaddacountsreport.nowyouwillputinyourfirstname,yourlastname,phone number,schoollocation,themonthyouaregivingthetotalfor,theyear,andthecopycountwhichyouwrotedown earlier.thenhitsubmitandyourdone.thanks. MCPS Teamworks Copier Service Customer Specialist Editorial, Graphics & Publishing Services Montgomery County Public Schools 301-279-3110 E-mail: Peter_D._Patellis@mcpsmd.org
COPIER OPERATIONS TIP OF THE MONTH: April 2012 IFALLELSEFAILSWHENWORKINGWITHYOURCOPIER:APRILFOOLS Pray Praysomemore. PraytoSaintIsidorethepatronsaintoftechnology. Inyourprayers,donotoffertobeabetterpersonbecauseGodwilltestyouwith Yourphotocopier. Silentlycrytoyourself. Wailoutloud. Laughatyourremarkablefortunetolivelifeforadaylikewedidbeforephotocopiers wereinvented. Blamecongress. Gohome,hugyourlovedones.Letgoiftheyhaveahardtimebreathing. Gohome,haveadrink.Haveanother.Stopifyouthinkthisphotocopierisnotreallythatbad. Gohome,takeanicelongbath.Besuretolightcandlesaroundthevoodoodollthat lookslikeyourphotocopier. Offerbrowniestothephotocopierrepairtechnicianandlockhiminthenearestcloset. Also please if you haven't submitted the meter readings for the end of March please do so ASAP. MCPS Teamworks Copier Service Customer Specialist Editorial, Graphics & Publishing Services Montgomery County Public Schools 301-279-3110 E-mail: Peter_D._Patellis@mcpsmd.org
COPIER OPERATIONS TIP OF THE MONTH: May 2012 PROPERPAPERSTORAGE Partners hereissomeimportantinformationtorememberregardingyourcopypaper.itisveryimportantto remembertoalwaysrotateyourpaperstocks,alwaysuseyouroldbeforestartingyournew.thisiscrucialwiththe summermonthsapproachingus.heatandmoistureinyourpapercanwreakhavoconthecopiers.remembertoleave yourreamsofpaperintheiroriginalboxesthattheycomein.thatmeansyoumustalsomakesurenooneemptiesthe paperboxfortheirownpersonaluse.iknowtheyareverypopularbutyoumustkeepthemuntilallthereamshave beenused.alsodonotopenupreamsofpaperandleavethemoutintheopenexposedtodifferenttemperatures,put unusedpaperbackintheoriginalboxwithasealedreamontopofit.thiswillhelppreventanycurlinginthepaper. MCPS Teamworks Copier Service Quick Links: Youcanclickthislinktogettothepagewhereyouenteryourcopycounts: https://fm.mcpsmd.org/ccounts/addrecord.php?db=ccounts&lay=schcounts& YoucanalsoclickthislinktogetdirectlytotheServiceLoginpagetoplaceaservicecall: https://fm.mcpsmd.org/service/authentication.php?link=log%20in Customer Specialist Editorial, Graphics & Publishing Services Montgomery County Public Schools 301-279-3110 E-mail: Peter_D._Patellis@mcpsmd.org
COPIER OPERATIONS TIP OF THE MONTH: June 2012 THANKYOU Partners IwanttotakethisopportunitytothankeachofyouforanothersuccessfulTeamWorksseason.The communicationandrelationshipswehaveinplacehavehelpedkeepthecopiersupandrunningandsuppliesdelivered whenneeded.forthoseofyouwhoaretenmonthemployeesiwishyouafunandsafesummer.alsoforanyofyou retiringfrommcpsiwishyouthebestinyourfuture.formyotherpartnersiwillbehereallsummertohelpyouand yourstaffwithallofyourrequests.alsoremindyourstafftorotateyourcopypaperanddonotleaveitexposedtothe heat.alsosharemyphonenumberwiththem3012793110.thanksagainandilookforwardtonextyear.pleasesend inyourmaycopycountsifyouhaven talready.alsoanearlyreminderiwillalsoneedyourjunemeterreadsbeforeyou goonyoursummerbreak. Oryoucanclickthislinktogettothepageandenteryourcopycounts: https://fm.mcpsmd.org/ccounts/addrecord.php?db=ccounts&lay=schcounts& MCPS Teamworks Copier Service Customer Specialist Editorial, Graphics & Publishing Services Montgomery County Public Schools 301-279-3110 E-mail: Peter_D._Patellis@mcpsmd.org
COPIEROPERATIONSTIPOFTHEMONTH:September WELCOMEBACKPARTNERS Greetings, IwouldliketotakethisopportunitytowelcomebackallofmyoldTeamWorkspartnersfortheupcoming20122013 season.iwouldalsoliketowelcomeallofournewpartners.forthenewfolksiwillbesendingyououtabluefolder containingthefollowing:acdonhowtooperateyourcopiercalled BestPracticesForCopierOperations aposter called Tips&Tricks,aCopierOperationsGuide,aTeamWorksstickertoputonyourcopymachineforeasy identificationtoplaceaservicecall,orange ReadyForRecycling labelsforyouroldrecycledtonerbottles(whenyou have2cases8bottles)calloremailmeforapickup,mybusinesscard.andthefollowinghandouts:howtogoonline andplaceaservicecall,howtogoonline&placeyourmonthlymeterreadingtotals,acheatsheetofcommonservice codes&howtohandlethem,somenewinfo.forfolksthathavearefurbished790copier,aredlaminatedoutof SERVICEsigntoputonyourcopierwhenitisdown,IwillalsobeavailableforsomeoneononetrainingIwillbe advertisingthosedatesverysoon.alsopartnersold&newrememberiamjustaphonecallaway@3012793110and onoutlookforanything&everythingyouneedregardingyourcopier.alsowewillbesendingoutyourstipendchecks theweekofmay1st.alsopleaseifyouhaven talreadysubmittedthemeterreadingsfortheendofaugust pleasedosoasap.ilookforwardtohavinganothersuccessfulyearwithallofyou..thankyou Pete Patellis Customer Service Specialist Copy-Plus / TeamWorks Central Montgomery County Public Schools 301-279-3110
COPIER OPERATIONS TIP OF THE MONTH: October 2012 THESEAREYOURRESPONSIBILITIES Partners someofyouhavealwaysdonetheserequirementsasateamworkspartner,buttherearemanyofyouwho havenot.it sverysimpleandeasytodo.youraretomodelbestpractices,andwhatdoesthatmean.1)maintainyour copiersupplieswhichisyourpaper,toner,recycledtonerbottles,andstaples.2)helpkeepthecopierupandrunningby clearingpaperjams,andloadingpaperandstaplesproperly.3)itisessentialforyoutohavegoodcommunicationwith yourstaffconcerningthecopierwhenit supordown.4)youalsoneedtobeabletodeveloparelationshipwithyour technicians,thatwouldbebeneficial.5)andlastlyyoumustgetonlineandplaceyourownservicerequests. ThenmarkonyourcalendarsattheENDOFEVERYMONTHSUBMITYOURMONTHLYMETERREADINGS.Donotsend themtomebyaphonecall,email,orfax,youmustgetonline.thetwodifferentlinkshavebeenprovidedforyouto dothis,andi needyourseptembermeterreadingstoday..it sallveryeasy.thankyou MCPS Teamworks Copier Service Quick Links: Youcanclickthislinktogettothepagewhereyouenteryourcopycounts: https://fm.mcpsmd.org/ccounts/addrecord.php?db=ccounts&lay=schcounts& YoucanalsoclickthislinktogetdirectlytotheServiceLoginpagetoplaceaservicecall: https://fm.mcpsmd.org/service/authentication.php?link=log%20in Customer Specialist Editorial, Graphics & Publishing Services Montgomery County Public Schools 301-279-3110 E-mail: Peter_D._Patellis@mcpsmd.org