POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc) POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 1 f 57 12/8/16
POPP Cmmunicatins Table f Cntents 1.0 Intrductin 2.0 Lgging In 3.0 Dashbard 3.1. Overview 3.2. Click t Dial 4.0 Messages & Calls 4.1. Messages 4.2. Faxes 4.3. Missed Calls 4.4. Dialed Calls 4.5. Received Calls 4.6. Rejected Calls 4.7. Deleted Messages 4.8. Exprt Calls 5.0 Cntacts 5.1 Cntact List 5.2 Adding a new cntact entry 5.3 Editing an existing cntact entry 5.4 Adding a grup entry 5.5 Editing a grup entry 5.6 Deleting a cntact list entry 5.7 Cntact list imprt 5.8 Cntact List exprt 5.9 Extensins 5.10 Shrt Cdes 6.0 Call Manager (Advanced) 6.1. What is Call Manager? 6.2. Hw des Call Manager wrk? 6.3. Summary 6.4. Rules 6.5. Frwarding 6.6. Ringing Multiple Phnes 6.7. Weekly Schedule 6.8. Special Days Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 7.0 Call Manager (Standard) 7.1. Frward All Calls 7.2. Frward Calls When N Answer r When Yur Line is Busy 8.0 Grups 8.1. Grup Membership 8.2. Grup Details 9.0 Settings 9.1. Accunt 9.2. Calls 9.3. Messages 9.4. Ntificatins 9.5. Reminders 10.0 Additinal Infrmatin POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 2 f 57 12/8/16
POPP Cmmunicatins 1.0. Intrductin Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) This guide is intended t help end users perfrm the tasks needed t manage telephne settings via the End User CmmPrtal, such as: View recent calls Listen t vice mails Manage yur cntacts Set up rules t rute yur calls And much mre There are ther guides which yu (and ther users) may refer t when administering yur system: Hsted IP Phne System Administratr Reference Manual Hsted IP Phne System User Guides The End User CmmPrtal is supprted n the latest versins f all majr brwsers and perating systems. This includes: Micrsft Internet Explrer versin 6 r later Firefx versin 3 r later Ggle Chrme versin 4 r later (Windws nly) Safari versin 5 r later (Mac OS X nly) It is supprted n the fllwing perating systems: Micrsft Windws 2000 Micrsft Windws XP Micrsft Windws Vista Micrsft Windws 7 Mac OS X 10.6, Snw Lepard Mac OS X 10.7 (Lin) JavaScript must be enabled. 2.0 Lgging in G t https://prtal.ppp.cm/ Number: enter 10-digit phne number (phne number must be set up by POPP with access) Passwrd: enter yur passwrd (the first time yu lgin, enter the passwrd assigned by POPP) Check the bx t Remember me n this cmputer if desired Click Lgin The Dashbard page will pen. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 3 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 3.0 Dashbard Once yu are lgged in, the Dashbard page will pen: 3.1. Overview The dashbard prvides a way t quickly access sme f yur key features including: Messages: Shws at a glance hw many new messages yu have alng with the ttal number f messages. Click n the link t manage yur messages. Missed calls: Shws yu recent missed calls. If calls are frm peple in yur cntact list, their name is displayed alng with their telephne type. Click n a caller's name t dial their phne number r view their cntact infrmatin. Cntacts: Prvides an easy way t search fr a cntact by name and view cntact details Call Manager Settings: Displays current settings fr hw incming calls are handled. Click n the link t change Call Manager settings. Click n the icn at any time t access: Help Infrmatin Refresh Lgut Help Infrmatin example: POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 4 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 3.2. Click t Dial The Click t Dial feature allws yu t initiate a phne call by clicking n a phne number, cntact name, r by clicking n the buttn. Click t Dial: Allws yu t select the phne number that yu want t place the call frm. This can be yur desk telephne, cell phne, hme phne, etc.: If yu select yur desk telephne, the system will autmatically answer yur desk phne and launch the call (Yur line must be set t Aut-answer my phne fr click-t-dial calls ) If yu select yur cell phne, hme phne, etc., yur telephne will ring and yu must answer yur telephne in rder t place the call t the destinatin number Yur desk telephne phne number will be sent fr utbund caller ID even when the call is placed frm anther telephne (cell phne, hme phne, etc.) T place a Click t Dial call using the buttn: Click n the buttn Enter r select the number t dial by: Typing the phne number Typing the name r start f the phne number and then chsing frm suggestins frm yur cntacts r extensins Typing a vanity number in which letters are used instead f numbers Click Change t change the number that yu are calling frm. This is the telephne that will ring and yu will need t answer in rder t place the call t the destinatin number. Click Dial t initiate the call Yu can als initiate a Click t Dial call by clicking n a phne number r cntact name and selecting t Dial frm (nnn) nnn-nnnn r Dial frm ther number ptin. A ppup shws the prgress f these stages and the duratin f the call nce the destinatin telephne has been answered. If yu pick up yur telephne, but there is a prblem calling the target telephne, the web page will nt reprt the prblem since yu will hear the prblem via the telephne itself. This matches the behavir yu wuld expect had yu picked up the telephne yurself and dialed manually. Yu can end the call via yur telephne by hanging up, r by pressing the End Call buttn in the ppup windw. Yu can hide the ppup windw withut ending the call by clicking n the Clse buttn. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 5 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 4.0. Messages & Calls The Messages & Calls page allws yu t listen t yur vicemails, manage yur faxes, and view details f yur recent missed, dialed, received, and rejected calls. The Messages and Calls screen cntains the fllwing tabs: Messages: Lists new and saved vicemail messages. Faxes: Lists new and saved faxes (Enhanced Seat and Fax t E-mail required) Missed: Lists unanswered incming calls (up t 500 calls in the last 60 days) Dialed: Lists utging calls, including calls made using the Click t Dial feature (up t 500 calls in the last 60 days) Received: Lists calls that yu have answered (up t 500 calls in the last 60 days) Deleted: Lists deleted vicemail messages. Yu can select t restre r permanently delete them. Each f these sectins is described in mre detail belw. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 6 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 4.1. Messages This tab lists all f the vicemail messages in yur inbx. New messages (thse yu have nt yet listened t) appear in bld type. Fr each message in yur inbx, yu can see wh the caller was, the time f the call, the length f the message. If the call was frm a phne number that appears in yur cntact list r the caller's name was prvided, then the name f the caller will be displayed. If the call was frm a phne number that is nt in yur cntact list, the caller s phne number will be displayed. Yu can als see if the caller marked the message as Urgent r Private. Yur inbx may als cntain special System Messages, such as delivery failure ntificatins. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 7 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) The fllwing actins are available t yu n this tab. Play a message r save a lcal cpy n yur cmputer Manage yur messages by deleting them, r marking them as either new r heard Reply t r frward a message Leave a message fr smene View cntact details r add new callers t yur cntact list. Play r save a message T play a message, click n the r icn t bring up the Vicemail Player. T save a cpy f the message n yur cmputer, right click n the r icn, and select Save Target As... r Save Link As... Vicemail Player The Vicemail Player allws yu t listen t yur vicemails using a similar interface t an MP3 player. The tp sectin f the player screen shws the name (if available) and phne number f the persn wh left the vicemail. The lwer sectin f the player screen displays mre infrmatin abut the message, including the date and time the message was received. Yu can als see if the caller marked the message as Urgent r Private, r has requested a read receipt. The icns alng the bttm f the player allw yu t play and manage yur messages: plays the current vicemail replaces the play buttn - pauses the currently playing vicemail shws the prgress f the lading f the vicemail shws the prgress f the message playback and can be dragged t mve yu t a particular part f the vicemail recrding cntrls the vlume f the message playback. Click the icn and use the slider t change the vlume level. deletes the current message POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 8 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) displays the fllwing ptins: Reply launches the vicemail recrder s that yu can cmpse a reply Mark as new allws yu t mark this message as if it were a new message. Fr new messages, this ptin allws yu t mark it as heard. Frward as Email launches the Frward as Email screen Frward as Vicemail launches the Frward as Vicemail screen Save allws yu t save the message lcally n yur cmputer The timer indicates bth the playback time (the number n the left) and the ttal length f the message (the number n the right) steps back t play the previus message steps n t play the next message Finally, t clse the vicemail player and return t the Messages & Calls screen, click. Mark as new allws yu t mark this message as if it were a new message. Fr new messages, this ptin allws yu t mark it as played Frward as Email launches the Frward as email screen Save the message Manage yur messages T delete a message, press in the rw crrespnding t the message that yu want t erase. T delete all messages, press Delete All. Messages are autmatically marked as listened t when yu play them. T mark a message yu have previusly listened t as new (s that it appears in bld again); click the icn in the rw crrespnding t that message and select Mark as new. Similarly, t mark a message as heard withut listening t it, click the icn in the rw crrespnding t that message and select Mark as heard. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 9 f 57 12/8/16
POPP Cmmunicatins Reply t r frward a vicemail Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) If yu have received a vicemail frm anther user n the same vicemail system, yu can recrd and send a vicemail as a respnse. Yu can als frward vicemails (as lng as they are nt marked as private). If yu wish t frward a vicemail t anther user (r users) n the same vicemail system, yu can frward the message as: A Vicemail An E-mail t ne r mre email addresses (the vicemail will be attached t the e-mail as a WAV file). T reply t a vicemail: Click the icn in the rw crrespnding t the message yu wish t reply t, and select Reply t bring up the Vicemail Reply screen. Nte: if yu attempt t reply t a message frm smene wh is nt a user n the same vicemail system then when yu try t send the reply it will fail. Recrd a respnse. The Vicemail Reply screen als allws yu t ptinally: Flag a respnse as urgent r private Listen t the riginal message by clicking n the riginal vicemail header t access the vicemail player cntrls Add ther recipients t the T field, separating them with semiclns When yu are finished, click Send t send the message T frward a vicemail as a vicemail: Click the icn crrespnding t the message yu wish t frward, and select Frward as Vicemail t bring up the Frward as Vicemail screen. Enter ne r mre recipients in the T field. The recipients specified must be ther users n the same vicemail system, r the attempt t send the message will fail. If a recipient is cnfigured in yur cntact list, then yu can identify them by name, therwise yu must enter their phne number directly. Yu can specify multiple recipients by separating them with semiclns. The Frward as Vicemail screen als allws yu t ptinally Flag the vicemail as urgent r private Recrd an intrductry message - when the recipient listens t the vicemail, they will hear yur intrductry message first fllwed by the message yu are frwarding Listen t the riginal message by clicking n the riginal vicemail header t access the vicemail player cntrls When yu are dne, click Send t send the message POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 10 f 57 12/8/16
POPP Cmmunicatins T frward a vicemail as an e-mail: Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Click the icn crrespnding t the message yu wish t frward, and select Frward as Email t bring up the Frward as Email screen. Enter ne r mre recipients in the T field. If the recipient is cnfigured in yur cntact list, then yu can identify them by name. Otherwise yu must enter their cmplete email address. Yu can specify multiple recipients by separating them with semiclns. The Frward as Email screen als allws yu t ptinally Specify additinal recipients in the Cc r Bcc fields Adjust the subject line f the email message Add text t be included alng with the vicemail attachment When yu are dne, click Send t send the message Nte: when frwarding a message as an e-mail, the Frm address specified will include yur name as displayed n the settings page. Leave smene a vicemail This feature enables yu t leave vicemails fr ther users f this vicemail system by recrding and sending a message thrugh the CmmPrtal interface rather than calling them. Yu can recrd a single message t be sent t a single user, r sent t multiple users rather than calling them each individually. Recrding a message A number f cntrls are prvided fr recrding yur message. Starts recrding. This will verwrite any message yu have previusly recrded. Stps recrding the message. Plays back yur recrded message. This actin will be unavailable if yu have nt yet recrded a message. Stps playing the message. This cntrl allws yu t adjust the gain f yur micrphne. Click and then adjust the slider t set the required vlume level. While recrding, the lights abve this cntrl will shw hw lud the signal is frm yur micrphne. If the gain is set crrectly then several green lights shuld appear while yu are recrding. If nly ne r tw appear, then the gain is set t lw and yur message will be t quiet. If red lights appear then the gain is set t high and yur message will be distrted. This cntrl allws yu t adjust the playback vlume. Click and then adjust the slider t set the required vlume level. This cntrl allws yu t view and change yur Adbe Flash Player Settings, fr example t adjust the settings fr yur micrphne. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 11 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) When yu first attempt t recrd a message, an Adbe Flash Player Settings screen will appear. Ensure that the Allw radi buttn is selected, and if yu d nt wish t be shwn these settings in future tick the Remember checkbx. T send a vicemail: Press the New Vicemail buttn, t bring up the New Vicemail screen Enter ne r mre recipients in the T field. The recipients specified must be ther users n the same vicemail system, r the attempt t send the message will fail. If a recipient is cnfigured in yur cntact list, then yu can identify them by name, therwise yu must enter their phne number directly. Yu can specify multiple recipients by separating them with semiclns. Optinally flag the vicemail as Urgent r Private Recrd yur message Press the Send buttn t send yur message If yu want t frward the message as an email, select Frward as Email t bring up the Frward as Email screen. Enter ne r mre recipients in the T field. If the recipient is cnfigured in yur cntact list, then yu can identify them by name. Otherwise yu must enter their cmplete email address. Yu can specify multiple recipients by separating them with semiclns. The Frward as Email screen als allws yu t ptinally specify additinal recipients in the Cc r Bcc fields adjust the subject line f the email message add text t be included alng with the vicemail attachment When yu are dne, click Send t send the message View cntact details r add new callers t yur cntact list If a message has been left frm a phne number that appears in yur cntact list, then the name f the caller will be displayed. T view yur cntact list entry fr the caller, click n their name and select View cntact. If the call was frm a phne number that is nt in yur cntact list, the caller s phne number will be displayed. In this case, yu can create a cntact list entry fr the caller by clicking n their number and selecting Add t cntacts. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 12 f 57 12/8/16
POPP Cmmunicatins Trubleshting Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) I have a warning indicatr that says Flash is Nt Installed, and clicking n the r icn des nt bring up the Player. The Vicemail Player uses a technlgy called Flash frm Adbe, which is nt installed n yur cmputer. If yu click n the yu. warning indicatr then it will give yu a link t Adbe's website that will install Flash fr I have recrded my message, but when I try t play it back I cannt hear anything Check yu have actually recrded smething. The length f the current recrding is shwn as e.g. 0:01:35 (1 minute and 35 secnds). If the current recrding length is 0 r much lwer than expected then try recrding yur message again. Check that playback vlume is turned up high enugh. Vlume can be adjusted using the vlume slider described abve. Try re-recrding the message, and as yu are recrding, watch the lights n the player. If n lights appear, r nly ne r tw appear, then check the fllwing. Increase the gain f yur micrphne by clicking and mving the gain cntrl nearer t the tp end. Click the icn t bring up the Adbe Flash Player Settings and make sure that the Enable hardware acceleratin ptin is selected. Click n the micrphne icn at the bttm f this settings bx and check that the crrect micrphne is selected in the drpdwn, and that the recrd vlume is turned up. If yu are using an external micrphne, check that this is plugged in crrectly. If this still desn't slve the prblem, then it may be that yur micrphne has been muted by the perating system (e.g. Windws) - refer t yur perating system help fr further infrmatin. If several green lights appear cnsistently while recrding yur message, then it is likely that yur message has recrded crrectly and the prblem is ccurring when playing it back. If yu are using external speakers, check that these are plugged in crrectly and turned n. If this des nt reslve the prblem, then it may be that yur speaker has been muted by the perating system (e.g. Windws) - refer t yur perating system help fr further infrmatin. I have recrded my message, but when I try t play it back it is distrted This may be because yur micrphne gain is set t high. Reduce the gain by clicking and mving the gain cntrl nearer t the bttm. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 13 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 4.2. Faxes This tab lists all f the faxes in yur inbx. New faxes (thse yu have nt yet read) appear in bld type. Fr each fax in yur inbx, yu can see wh sent the message, when the message was received, and hw many pages the message cntains. If the fax has been sent frm a phne number that appears in yur cntact list r the sender's name was prvided, then the name f the sender will be displayed. If the fax was frm a phne number that is nt in yur cntact list, the phne number that the fax was sent frm will be displayed. Yur inbx may als cntain special System Messages, such as delivery failure reprts. The fllwing actins are available t yu n this tab. View a fax r save a lcal cpy n yur cmputer Manage yur faxes by deleting them, r marking them as either new r read Frward a fax View cntact details r add new callers t yur cntact list. View r save a fax T read a fax, click n the icn crrespnding t the fax yu wish t view. T save a lcal cpy f a fax n yur cmputer, right click n the r icn, and select Save Target As... r Save Link As... T dwnlad a free PDF reader, click here. Manage yur faxes T delete a fax, press in the rw crrespnding t the fax that yu want t erase. T delete all faxes, click Delete All. Faxes are autmatically marked as read t when yu view them. T mark a fax yu have previusly read as new (s that it appears in bld again), click the icn in the rw crrespnding t that fax and select Mark as new in the drpdwn list that appears. Similarly, t mark a fax as read withut viewing it, click the icn in the rw crrespnding t that fax and select Mark as read in the drpdwn list that appears. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 14 f 57 12/8/16
POPP Cmmunicatins Frward a fax Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Yu can frward a fax as an email t ne r mre email addresses (the fax will be attached t the email as a PDF file). Alternatively, if yu wish t frward a fax t anther user (r users) n the same messaging system, yu can frward the message as a fax s that it appears in their fax inbx. T frward a fax as an email: Click the icn crrespnding t the message yu wish t frward, and select Frward as Email t bring up the Frward as Email screen. Enter ne r mre recipients in the T field. If the recipient is cnfigured in yur cntact list, then yu can identify them by name. Otherwise yu must enter their cmplete email address. Yu can specify multiple recipients by separating them with semiclns. The Frward as Email screen als allws yu t ptinally specify additinal recipients in the Cc r Bcc fields adjust the subject line f the email message add text t be included alng with the fax attachment. When yu are dne, click Send t send the message. Nte: when frwarding a message as an email, the Frm address specified will include yur name as cnfigured n the settings page. T frward a fax t ne r mre ther users n the same messaging system: Click the icn crrespnding t the fax yu wish t frward, and select Frward as Fax t bring up the Frward as Fax screen. Enter ne r mre recipients in the T field. The recipients specified must be ther users n the same messaging system, r the attempt t send the message will fail. If a recipient is cnfigured in yur cntact list, then yu can identify them by name, therwise yu must enter their fax number directly. Yu can specify multiple recipients by separating them with semiclns. Yu can ptinally flag the fax as Urgent. When yu are dne, click Send t send the fax. View cntact details r add new callers t yur cntact list If a fax has been sent frm a phne number that appears in yur cntact list, then the name f the sender will be displayed. T view yur cntact list entry fr the sender, click n their name and select View cntact. If a fax has nt been sent frm a phne number that appears in yur cntact list, the phne number that the fax was sent frm will be displayed. In this case, yu can create a cntact list entry fr the sender by clicking n their number, and selecting Add t cntacts. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 15 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) System messages Special System Messages may appear in yur mailbx t indicate ne f the fllwing: If yu have sent r frwarded a message via the telephne interface and requested a read r delivery reprt (receipt), the reprt will appear in yur mailbx nce the message has been read r delivered. If yu have sent r frwarded a message and the system has been unable t deliver it, r the message delivery has been delayed, a reprt will appear in yur mailbx nce the message has been deemed undeliverable r nce delivery has been delayed. If yu have failed t answer a scheduled reminder call, yu will receive a message in yur mailbx t ntify yu that yu have missed the reminder. Sme system messages may have vicemails assciated with them. If there is an assciated message then a r icn will appear - click n the icn t hear the message. 4.3. Missed Calls This tab lists yur recent missed calls. The fllwing actins are available t yu n this tab: T add an unrecgnized caller t yur cntact list, click n their number and select Add t cntacts. T g t a cntact's entry in yur cntact list, click n their name and select View cntact. T g t the rule in Call Manager which handled a call, click n Shw Rule. The fllwing infrmatin is displayed fr each missed call. Message icn. If the missed call resulted in a vicemail, ne f the fllwing icns will be displayed. Yu have an unheard message as a result f this call. Yu have already heard the message resulting frm this call. A message was left, but it is n lnger in yur inbx. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 16 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Caller details. Each caller is identified in the fllwing ways. Name: the caller's name was prvided r the number f the caller matches an entry in yur cntact list Telephne type: accmpanies the name when matched via yur cntact list Phne number: the number f the caller des nt match any entry in yur cntact list Unknwn: the caller withheld their identity, and s n infrmatin abut them is available Date and time f the call. Shw Rule. The Set f Rules which handled the call. 4.4. Dialed Calls This tab lists yur recently dialed calls. The fllwing actins are available t yu n this tab. T add a dialed number t yur cntact list, click n the phne number and select Add t cntacts. T g t a cntact's entry in yur cntact list, click n the name and select View cntact. The fllwing infrmatin is displayed fr each dialed call. Caller details. Each caller is identified in the fllwing ways. Name: the number dialed matches an entry in yur cntact list Telephne type: accmpanies the name when matched via yur cntact list Phne number: the number dialed des nt match any entry in yur cntact list Date and time f the call. Call duratin in hurs, minutes, and secnds. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 17 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 4.5. Received Calls This tab lists yur recently received calls. The fllwing actins are available t yu n this tab: T add an unrecgnized caller t yur cntact list, click n the phne number and select Add t cntacts. T g t a cntact's entry in yur cntact list, click n the name and select View cntact. T g t the rule in Call Manager which handled a call, click n the rule name. T see which number a call was terminated t, hver the cursr ver the rule name. The fllwing infrmatin is displayed fr each received call. Caller details. Each caller is identified in the fllwing ways. Name: the caller's name was prvided r the number f the caller matches an entry in yur cntact list Telephne type: accmpanies the name when matched via yur cntact list Phne number: the number f the caller des nt match any entry in yur cntact list Unknwn: the caller withheld their identity, and s n infrmatin abut them is available Date and time f the call. Call duratin in hurs, minutes, and secnds. Set f Rules. The set f rules which handled a call. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 18 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 4.6. Rejected Calls This tab lists yur recent rejected calls. The fllwing actins are available t yu n this tab. T add an unrecgnized caller t yur cntact list, click n their number and select Add t cntacts. T g t a cntact's entry in yur cntact list, click n their name and select View cntact. T g t the rule in Call Manager which handled a call, click n Shw Rule. Hver yur cursr ver this buttn t view which rule handled this call. The fllwing infrmatin is displayed fr each rejected call. Caller details. Each caller is identified in the fllwing ways. Name: the caller's name was prvided r the number f the caller matches an entry in yur cntact list Telephne type: accmpanies the name when matched via yur cntact list Phne number: the number f the caller des nt match any entry in yur cntact list Unknwn: the caller withheld their identity, and s n infrmatin abut them is available Set f Rules. The set f rules which handled a call. Date and time f the call. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 19 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 4.7. Deleted Messages This tab lists the messages and faxes in yur deleted items flder. Fr each message r fax in yur deleted items flder, yu can see wh the caller was, the time f the call, and the length f the message. If the call r fax was frm a phne number that appears in yur cntact list r the caller's name was prvided, then the name f the caller will be displayed. If the call r fax was frm a phne number that des nt appear in yur cntact list, the phne number will be displayed. Yu can als see if the caller marked the message as Urgent r The fllwing actins are available t yu n this tab. Private. Play a message View a fax Manage yur messages and faxes either by restring them t yur inbx r by permanently deleting them View cntact details r add new callers t yur cntact list Play a vicemail T play a message, click n the r icn t bring up the Vicemail Player View a fax T read a fax, click n the icn crrespnding t the fax yu wish t view T dwnlad a free PDF reader, click here. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 20 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Manage yur messages T permanently delete a message r fax, click the icn in the rw crrespnding t that message r fax, and select Delete Permanently. If yu wish t permanently delete all the messages and faxes in yur deleted items flder press the Permanently Delete All buttn. T restre a message r fax t yur inbx, press the icn in the rw crrespnding t that message r fax and select Restre View cntact details r add new callers t yur cntact list If a message r fax was left frm a phne number that appears in yur cntact list, then the name f the caller will be displayed. T view yur cntact list entry fr the caller, click n their name and select View cntact. If a message r fax was left frm a phne number that des nt appear in yur cntact list, the phne number will be displayed. In this case, yu can create a cntact list entry fr the caller by clicking n their number, and selecting Add t cntacts. Trubleshting I have a warning indicatr that says Flash is Nt Installed, and clicking n the r icn des nt bring up the Vicemail Player. The Vicemail Player uses a technlgy called Flash frm Adbe, which is nt installed n yur cmputer. If yu click n the yu. warning indicatr then it will give yu a link t Adbe's website that will install Flash fr Mailbx quta Yu have restrictins n the ttal amunt f cntent that can be stred in yur mailbx. If yu reach this limit, r are clse t reaching this limit, yu will see a warning icn appear n this page. Clicking n this warning icn will tell yu hw much cntent yu have stre alng with the strage limit. If yu are clse t reaching yur limit, then yu may wish t delete sme f yur messages and faxes t free up space. If yu reach yur limit and dn't delete any cntent, yu will be unable t receive further messages in yur mailbx. In additin t vicemail and fax cntent yu may be tld that yu have ther cntent. Yu may need t permanently delete sme f the deleted messages and faxes in the Deleted tab in rder t reduce the size f yur mailbx If yu have accessed yur mailbx using a remte email client (such as Micrsft Outlk) ver IMAP and accidentally mved, fr example, e-mails int yur mailbx, such cntent will take up space in yur mailbx. Hwever yu will be unable t access it thrugh the CmmPrtal interface. Yu will need t use yur remte e-mail client again t remve it. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 21 f 57 12/8/16
POPP Cmmunicatins 4.8. Exprt Calls Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) This feature allws yu t exprt lists f yur missed, dialed, received, and rejected calls as a text file in CSV frmat. This file can then be stred lcally, and accessed using a range f ther applicatins such as text editrs r spreadsheets. If yu run a business, yu might fr example use the data in this file t help yu track the calls yu have made and received fr individual client accunts. T exprt a list f yur calls press the Exprt buttn n any f the call list tabs t bring up the Exprt Call Lists screen. Select the call lists yu wish t exprt (Received, Missed, Dialed, Rejected), and then press the Exprt buttn t begin the exprt. Once the exprt peratin has cmpleted, yu will have the pprtunity t specify where yu wish t save the exprted file t. Fr dialed calls nly recrds f the last 10 calls are available fr exprt. Fr missed, received and rejected calls recrds f the last 60 days f calls (up t a maximum f 500 calls acrss all types) are available fr exprt. Here is the inf that shws up n the Exprted calls reprt: Date Time Call Type - Missed, Dialed, Received, r Rejected Calling Number Calling Name Calling Phne Type wrk, hme, cell, etc. frm Cntacts Terminating Number N/A, blank Called Number Called Name name frm Cntacts Called Phne Type wrk, hme, cell, etc. frm Cntacts Duratin Call Manager Rules Name POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 22 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 5.0. Cntacts This page allws yu t manage yur Cntact List. It als shws yu yur Extensins and Shrt Cdes. 5.1. Cntact List The cntact list allws yu t stre infrmatin abut yur cntacts. Adding yur cntacts t this list makes ther features easier t use. Fr example: Caller s name will be displayed in Call Histry in place f the phne number. Select cntacts frm yur cntact list when cnfiguring features such as call rejectin instead f entering the phne number. Each cntact list entry may cntain: First Name Last Name Nickname Jb Title Organizatin Hme, Mbile, Fax, and Other phne numbers E-mail Addresses (2) SMS Address Hme and Wrk Address When multiple phne numbers are cnfigured, ne number can be identified as the main (r default) number. Similarly ne f the e-mail addresses can be marked as the main (r default) e-mails. Yur cntact list may als cntain grups, which make it easy t grup tgether individual cntacts. Grups may als be nested within ther grups. Viewing the details f a grup allws yu t see grup member names and viewing details f a cntact allws yu t see which grups the cntact is belngs t. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 23 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) The cntact list interface cnsists f tw clumns: the cntacts and grups clumn lists yur cntacts and grups in alphabetical rder The details clumn used fr viewing the details f a single cntact entry r grup, fr adding new/editing existing cntacts r grups. Finding a cntact list entry There are multiple ways t finding an existing cntact list entry: Alphabetically by name. Scrll thrugh the names in the cntact list clumn. Click n the name f the cntact r check the bx next t the cntact s name in rder t view it. Search by name. T search by name type the first few letters f any part f the name int the Search fr bx at the tp f the cntact list clumn. Matching prceeds as yu type, and the mre yu type, the mre cnstrained the list f matches will be. Matching is perfrmed against cntacts' first and last names, and als against varius ther text fields within the cntact. Searching by number. T search fr a cntact by number type the first few digits f ne f their phne numbers int the search bx. Within the details view, the matching search text will be highlighted fr quick recgnitin. Selecting multiple cntact list entries Yu can select multiple cntact list entries at nce: Click n the cntact list entry check bx (t the left f the cntact name). If the entry is nt part f the current selectin it will be added t it; if it is part f the current selectin it will be remved frm it. Click n the cntact list entry while hlding the Ctrl key. This will have the same effect as clicking in the check bx crrespnding t that entry. Click n the cntact list entry while hlding the Shift key. This will select all items between the currently displayed entry and the entry that was clicked. Click n the check bx beside the Search fr... bx. This will select all items. If all items are already selected, unchecking this check bx will deselect all items. When yu have mre than ne item selected, yu'll be able t view the number f selected cntacts and grups, but nt any cntact details. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 24 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 5.2. Adding a new cntact entry T add a new cntact entry frm the Cntact tab: Click the New Cntact buttn belw the cntact list clumn. Yu can fill in as many r as few f the cntact fields as yu wuld like. Enter 10-digit phne numbers with r withut dashes. The frmat f the 10-digit phne number will be changed t (nnn) nnn-nnnn upn saving. When yu have finished yur entry, click the Save t save r Cancel t discard changes. T add a new cntact entry frm anther CmmPrtal screen: When yu receive a call frm smene wh is nt already recgnized as a cntact, yu can click n the phne number and select the ptin Add t cntacts t pen the New Cntact display, where yu can easily fill in any additinal infrmatin abut the cntact and click Save t save the entry t yur cntacts. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 25 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 5.3. Editing an existing cntact entry T edit an existing cntact, find and select the cntact yu wish t edit (see abve) s that the cntact details appear in the details clumn. Nte: Yu will nt be able t view r edit cntact details if yu have mre than ne cntact selected. Click the Edit buttn belw the details clumn. Make the necessary updates, and then click either the Save r Cancel buttns t cmmit r discard yur changes. When editing a cntact, yu can als change which grup(s) it is a member f. 5.4. Adding a grup entry T add a new grup t the cntact list, click the New Grup buttn belw the cntact list clumn. Enter a Grup Name and numerical ID used t refer t the grup. Select individual cntacts and grups t be added as grup members by checking the bx t the left f their names in the details clumn. This clumn als hlds a search bx which can be used t quickly lcate the names yu want if yu already have a lng cntact list. Once yu have finished entering the details fr the new grup and selecting its members, click the Save buttn t submit yur changes. If yu wish t discard the new grup, click Cancel. The new grup will appear in the Cntacts & Grups list n the left side f the screen. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 26 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 5.5. Editing a grup entry T edit an existing grup, first find the grup yu wish t edit (see abve) and select it t make it appear in the details clumn. Nte: Yu will nt be able t view r edit cntact details if yu have mre than ne cntact selected. Nw click the Edit buttn belw the details clumn. Make the necessary updates, and then click either the Save r Cancel buttns t cmmit r discard yur changes. 5.6. Deleting a cntact list entry T delete cntact list entries, find and select all the entries yu wish t delete (see abve) and then click the Delete buttn belw the details clumn. A cnfirmatin ppup will appear shwing the number f cntacts r grups yu're trying t delete r the name f the cntact r grups if yu're deleting nly ne entry. If the infrmatin is crrect yu can prceed with the deletin by clicking the Delete buttn n the ppup. If yu dn't wish t delete the entries, click the Cancel buttn. 5.7. Cntact list imprt This feature allws yu t imprt cntacts frm anther applicatin such as Micrsft Outlk r Outlk Express. Cntact List Imprt is a quick way t ppulating yur cntact list with the cntacts that are already defined in anther applicatin. If yu maintain multiple cntact lists then this feature can als be used t peridically update yur cntact list with the changes yu have made t cntacts in ther applicatins. T imprt cntacts, yu must first generate a CSV file cntaining them. This file is typically generated by exprting yur cntacts frm anther applicatin. Fr example, the fllwing steps describe hw yu wuld exprt yur cntacts frm Micrsft Outlk. Nte: The steps may vary slightly depending upn the versin f Outlk yu are using. Yu may be able t imprt cntacts frm ther prgrams, but Outlk is the nly supprted prgram. Click n the File tab Click n Optins Click n Advanced Under the Exprt header, click the Exprt buttn Chse an actin t perfrm: select Exprt t a file and click Next Create a file f type: select Cmma Separated Values (Windws) and click Next Select flder t exprt frm: select yur Cntacts flder and click Next Save exprted file as: click Brwse, navigate, chse a lcatin t save the CSV file File name: enter a file name (e.g., Outlk Cntacts) and click OK Click Next Click Finish t exprt Click cancel t clse the advanced ptins screen in Outlk Once yu have created a CSV file cntaining yur cntacts, yu can imprt them by pressing the Imprt buttn n the Cntact List tab. This will bring up the Imprt Cntacts screen. First press the Brwse buttn, and lcate the CSV file cntaining the cntacts that yu wish t imprt. Select what yu wuld like t happen if a cntact yu are imprting matches a cntact already defined in yur cntact list. See the sectin belw n matching cntacts. Press Imprt t start the imprt peratin. If yu are imprting a large number f cntacts, then this may take a little while t cmplete. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 27 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Once the prcess has cmpleted, yu will be shwn cunts f the number f new cntacts added, existing cntacts updated, and, if apprpriate, cunts f hw many existing entries were deleted and hw many imprted cntacts were ignred (see matching cntacts). At this stage yu can als press the Details buttn t check what updates have been made t yur cntact list. Having checked the cunts and details, if yu are happy then press the Cnfirm buttn t cmmit the changes. If yu're nt happy, press the Cancel buttn - the imprt peratin will be abandned, and n changes will be made t yur cntact list. Matching Cntacts Generally, an imprted cntact is cnsidered t match an existing cntact if they have the same name. The nly exceptin t this is if yu have previusly exprted yur cntacts using Native frmat. If there is a match, but the tw versins d nt cntain any cnflicting infrmatin then the imprt peratin will simply add any additinal details frm the imprted versin f the cntact t the existing versin. If there is a match, and the tw entries cnflict with ne anther, e.g. yu have an existing entry fr Jhn Smith with his address as 101 Muntview Drive, and yu are imprting an entry fr Jhn Smith which has his address as "17 Pelican St" then what happens depends upn the actin yu chse in the imprt cntacts screen. Overwrite the cntact. The imprted versin will verwrite the versin already in yur cntact list. Yu shuld select this ptin if yu are cnfident that the list f cntacts yu are imprting will always cntain the mst up-t-date infrmatin. Duplicate the cntact. The imprted versin will be added as a new cntact list entry, s, in the example abve yu will end up with tw entries fr Jhn Smith. Yu can then g thrugh and manually chse whether t keep ne r bth entries nce the imprt prcess has cmpleted. Ignre imprted entry. The entry will nt be imprted, and the versin currently in yur cntact list will be left unchanged. Yu shuld select this ptin if yu are cnfident that yur existing cntact list will always cntain the mst up-t-date infrmatin. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 28 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 5.8. Cntact list exprt This feature allws yu t exprt yur cntacts as a CSV text file. This is useful if yu wish t imprt yur cntacts int anther applicatin such as Micrsft Outlk r Outlk Express. T exprt yur cntacts, press the Exprt All buttn n the Cntact List tab. This will bring up the exprt cntacts screen. Select the apprpriate Exprt mde frm ne f the fllwing. Outlk/Outlk Express cmpatible. Yu shuld select this ptin if yu wish t subsequently imprt yur cntacts t Micrsft Outlk, Outlk Express r sme ther applicatin that supprts imprting cntacts frm Outlk r Outlk Express. Windws Cntacts n Vista. Yu shuld select this ptin if yu wish t subsequently imprt yur cntacts t Windws Cntacts n Vista. Native frmat. Press the Exprt buttn. Once the exprt peratin has cmpleted, yu will have the pprtunity t specify where yu wish t save the exprted file t. Nte that the exprted data des nt include any infrmatin abut what cntact grups the cntacts may belng t. Exprting in native frmat Native frmat is generally nly f use t advanced users. In native frmat, each exprted cntact list entry als includes a unique numerical identifier. If a CSV file cntaining such identifiers is subsequently re-imprted, then cntacts in the CSV file are cnsidered t match entries in the cntact list if their numerical identifiers match; matching is dne n the basis f this identifier in preference t using the cntact name. This is valuable if, fr example, yu wish t exprt yur cntacts t a spreadsheet, make a set f changes and then re-imprt them - even if yu change a cntact's name, it will still be crrectly crrelated with the existing cntact list entry. Trubleshting I've added an entry t my cntact list, but I cannt find it by name in the cntact list clumn. The cntacts clumn nly shws the names fr entries that match what yu have already typed int the search bx - delete a few characters t widen the search again. I've added smene t my cntact list, but when I receive calls frm them, I d nt see their name in my call histry. The number as shwn in the call histry list des nt sufficiently clsely match the number cnfigured in yur cntact list. A call manager rule is nt wrking. Ensure that all cntact phne numbers include the area cde. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 29 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 5.9. Extensins Extensins allw yu t quickly dial ther numbers in the Business Grup. Yu can search by typing in the search bx abve the table. The list will be restricted t thse items that match, with the matching field highlighted. 5.10. Shrt Cdes Shrt cdes allw yu t dial a 4-digit cde t place a call t an external number. A Shrt Cde must be unique number that des nt match any extensin number cnfigured n yur Hsted IP Phne System. Shrt Cdes are set at the Department level. Yu can search by typing in the search bx abve the table. The list will be restricted t thse items that match, with the matching field highlighted. End users are nt able t mdify Shrt Cdes in CmmPrtal. Shrt Cdes can be added/deleted by the Business Grup administratr via the Administratr Prtal. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 30 f 57 12/8/16
POPP Cmmunicatins 6.0 Call Manager (Advanced) Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 6.1. What is Call Manager? Call Manager is a service that mnitrs yur incming calls, and handles them accrding t yur persnalized settings. Yu can handle incming calls differently based n the time f day, the date, and depending n wh is calling. Yu can select frm a number f different ptins fr hw yu want Call Manager t treat yur calls. The fllwing are just a cuple f examples f what Call Manager can d fr yu. During yur wrking hurs, frward calls t yur mbile phne, nly fr peple in yur cntact list, and send all ther calls t vicemail. If yu are unable t answer the initial call, ring ther numbers in a sequence r all at the same time. 6.2. Hw des Call Manager wrk? Yu can cnfigure Call Manager by defining Rules, a Weekly Schedule, and Special Days. Rules, which are always part f a Set f Rules, tell Call Manager what t d when it receives a call. Examples f rules are: If yu receive a call frm smene n yur cntact list, make yur telephne ring in a distinct manner. If yu receive a call frm an annymus number, send it t yur vicemail. T use a Call Manager rule, the phne numbers in yur cntact must be full 10-digit numbers including the area cde. Yu can use the Weekly Schedule t divide yur nrmal wrking week int distinct perids. Fr example, yu culd break yur nrmal week int: wrking hurs lunchtime evenings weekend Yu can then cnfigure Call Manager t apply a different Set f Rules during each f thse perids. Applying different Sets f Rules t yur Weekly Schedule allws yu t treat incming calls differently depending n yur schedule. Yu can apply different rules t the same callers depending n the day and time that they call. Fr example, yu might want Call Manager t frward calls frm yur family t yur mbile phne, but nly during yur wrking hurs, nt during evenings r n the weekend. Yu can als designate Special Days n which Call Manager will nt perate accrding t yur nrmal Weekly Schedule. Fr example, yu can add Public Hlidays, vacatins, r business trips and s n. Call Manager will then ignre yur Weekly Schedule and yu can select a different Set f Rules t apply n that day. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 31 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 6.3. Summary Yu can cnfigure Call Manager t perfrm ne f the fllwing actins by selecting its crrespnding radi buttn fr: When I receive a call: Ring my phne: All incming calls will ring n yur Cisc telephne Frward t: All incming calls will frward t the 10-digit phne number that yu specify Send t vicemail: All incming calls will be directed t vicemail Use my [Set f Rules]: All incming calls will be handled based n a predetermined Set f Rules that yu specify Handle depending n the time r day: Allws yu t chse which Set f Rules yu want t apply during the perids defined in yur Weekly Schedule, and n Special Days. Additinal ptins: If I dn t answer: Frward t a 10-digit number r sent t vicemail If I m in a call: Frward t a 10-digit number r sent t vicemail Selecting an actin will activate any drp-dwn menus assciated with that actin. Use these drp-dwn menus t tailr the behavir f Call Manager by selecting frwarding ptins r a Set f Rules t apply as applicable. Clicking the link Rules will take yu t the Rules tab. Clicking n any f yur defined schedule perids will take yu t the Weekly Schedule tab. Clicking Special Days will take yu t the Special Days tab. Once yu have made any changes, click the Apply buttn t save the changes, r click the Cancel buttn t cancel any changes. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 32 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Wildcard Number Matching When cnfiguring a Rule, users can use wildcard number matching that allws a single call-handling rule t apply t ranges f calling numbers fr instance, t all numbers within a particular area cde. Rather than having t specify multiple numbers, users can use a? t match any digit, r a * t match any series. Fr example, 555 123 44?? matches every number frm 555 123 4400 t 555 123 4499, while 555* matches any calls frm phne numbers starting with 555. * may nly be used as the final character in a pattern and hence may appear nce in a pattern, r nt at all.? may be used mre than nce in a pattern, and may appear in any character psitin within a pattern. Wildcards can be mixed with Business Grup prefixes. These prefixes may start with an asterisk (being a literal asterisk character in the number, nt a wildcard) but can then be fllwed by the wildcard *. Therefre, specifying ** wuld allw a user t set a rule that applied t incming calls frm all the extensins in a Business Grup. 6.4. Rules Yu can use Rules t cnfigure Call Manager t handle incming calls based n yur preferences. Yu can define different rules fr different callers, gruping these within Sets f Rules. When cmbined with yur Weekly Schedule and Special Days, these allw yu t change which rules apply accrding t the time r day. The first time yu select this tab, yu will see a list f typical Sets f Rules, which yu can then edit t yur needs (Nrmal, Reject Calls and Screen Calls). Yur Sets f Rules are listed in the left-hand side pane. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 33 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Rules allw yu t: Ring yur Cisc telephne with a standard r distinctive ringtne Frward the call t a designated phne number (Frwarded calls will pass the riginating caller s phne number fr utbund caller ID) Send the call t vicemail Reject the call Ask the caller t say their name befre I accept the call Ring mre than ne telephne at the same time r in sequence Ask the caller t say their name befre ringing mre than ne telephne at the same time r in sequence. T add a new Set f Rules: Click Add New Set f Rules. A new windw will pen Enter a name fr this new Set f Rules Click OK t create r click Cancel t bypass Click Apply t save the changes POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 34 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) T add a Rule t a Set f Rules: Click Add New Rule. A new windw will pen Begin cnfiguring yur rule by selecting the caller r callers t which the rule will apply. The ptins are: This individual cntact - Apply t individual cntact (in yur cntact directry) This grup f cntacts - Apply grup f cntacts as defined in my cntact directry. Anyne n my cntact list Apply t all callers fr which yu have a cntact defined Anyne in my business grup Apply t all ther members f yur business grup This phne number Apply t a specific phne number. Can be any number. A withheld number Apply t any callers that have restricted their calling number. Select the individual r grup f callers that this rule will apply t and click the Next buttn. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 35 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Select hw the system will rute yur calls when yu receive a call frm this selected user r grup. The available ruting ptins are: Ring yur Cisc telephne with a standard r distinctive ringtne Frward the call t a designated phne number Send the call t vicemail Reject the call (callers will hear The persn yu are calling is nt currently accepting calls frm yu ) Prmpt the caller t recrd their name then prmpt yu t accept r reject the call Ring mre than ne telephne simultaneusly r in sequence Prmpt the caller t recrd their name then ring mre than ne telephne and prmpt yu t accept r reject the call. If yu have selected either f the last tw ptins (mre than ne telephne ring tgether r in sequence), click Next and cmplete the steps in the Ringing Multiple Phnes sectin belw. If yu are finished, click Apply t save. Repeat the prcess abve t add mre rules t the Set f Rules. Rules will be applied in list rder frm tp t bttm. Use the Mve Up and Mve Dwn buttns t change the rder in which rules are applied. T view r edit a current Set f Rules: Select the Set f Rules in the left-hand pane The right-hand pane will then list the rules it cntains. If the Set f Rules nly cntains ne rule, that rule will be applied t all f yur incming calls. T add anther rule, click Add New Rule. When applying a Set f Rules t an incming call, Call Manager wrks frm the tp f the list f rules t the bttm. Yu can mve a rule up r dwn the list with the Mve Up and Mve Dwn buttns. Click Apply t save the changes T change an existing rule: Highlight the rule in the right hand pane and click Edit. There is a backup rule that applies t all ther types f call that are nt cvered by the existing rules in the set. Yu can change this by clicking the descriptin f the actin, which appears as a link abve the righthand pane. Click Apply t save the changes POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 36 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) T delete an entire Set f Rules: Click the icn next t the name f the Set f Rules in the left-hand pane Click Apply t save the changes Once yu have made any changes, click Apply t save the changes, r click Cancel t reject any changes. 6.5. Frwarding Calls T frward all calls t anther number: Select the Call Manager tab. Click the Frward T radi buttn. Type in the 10-digit phne number that yu want t frward all calls t Click OK. Click Apply t save and activate frwarding T turn ff frwarding: Select the Call Manager tab. Select the Ring my phne radi buttn Click Apply t save and deactivate frwarding 6.6. Ringing Multiple Phnes (aka Simultaneus Ringing r Find Me Fllw Me) Yu can add a rule t specify multiple telephnes t ring at the same time r in sequence when an incming call is received. Fr example: Yu can specify that yur hme phne and cell phnes shuld ring when yur Cisc telephne phne number is called. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 37 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) T add a rule t ring multiple telephnes at the same time r in sequence: Select the Call Manager tab Select the Rules tab Click n Add New Set f Rules Enter a Name fr this set f rules (i.e.; ring hme and cell) Click OK Click n Add New Rule When I receive a call frm: select the desired ptin. Click Next Select the desired ptin (last tw ptins listed): Try t reach me by having mre than ne phne ring, tgether r in sequence Prmpt the caller t recrd his r her name, and then try t reach me by having mre than ne phne ring and ask me whether I wish t accept the call. Click Next Phne Number: enter the 10-digit phne number f the first telephne that yu want t ring End: select the number f secnds that yu want the telephne t ring (6 secnds = 1 ring. Yu may need t allw mre time fr mbile phnes depending n mbile carrier s pst dial delay). If I dn t answer r all lines are busy, frward t: select vicemail r enter a 10-digit phne number Nte: If yu select vicemail, make sure that the number f secnds selected in the End field is shrter than the number f secnds befre the Phne Number frwards t its wn vicemail (ex: cell phne vicemail) Click Add Enter each additinal Phne Number and click Add T ring phne numbers in sequence: The Start and End time fr each phne number shuld nt verlap. Fr example: phne number 1: Start=0, End=15 phne number 2: Start=15, End=30 T ring phne numbers simultaneusly: The Start and End time fr each phne number must be the same. Fr example: phne number 1: Start=0, End=15 phne number 2: Start=0, End=15 Ring my phne using: select Standard Ringtne r a Distinctive Ringtne If I dn t answer r all lines are busy, frward t: select Vicemail r enter a 10-digit phne number Click Finish Click Apply t save Click n the Summary tab POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 38 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) When I receive a call: select Use my [Set f Rules] rules and select the new rule that yu just added t ring multiple telephnes Click Apply t save and activate the rule T deactivate the rule t ring multiple telephnes: Select the Call Manager tab Select the Summary tab Select Ring my phne Click Apply t save and deactivate the ring multiple telephnes rule 6.7. Weekly Schedule The Weekly Schedule tab lets yu cnfigure Call Manager based n yur schedule. Call Manager can apply a different Set f Rules fr each perid yu define in yur Weekly Schedule, s yu can treat the same type f caller differently depending n the day and time f the call. The first time yu select the Weekly Schedule tab yu can chse t start frm: An example schedule that yu custmize A blank schedule Once yu have chsen an example r a blank schedule, the Weekly Schedule screen will pen. The righthand pane cntains a timetable fr the week, and the left-hand pane cntains a list f the existing perids defined in yur schedule. The perids are clr-cded. If yu have chsen the example schedule, the perids will be predefined fr yu. If yu have chsen a blank schedule, yu will need t create a new perid befre yu can mdify the timetable. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 39 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) T add a new perid: Click Add New Perid and a new windw will pen Enter a name fr this new perid (i.e., Lunch) The new perid will appear in the left-hand pane and will be assigned a clr Yu can define a maximum f 3 perids T create yur schedule: Select a perid frm the left-hand pane In the right-hand pane, highlight the time ranges fr that perid by clicking n individual cells r by clicking and dragging t select a lnger time range. Yu can drag acrss multiple days at nce if needed. The selectin will be clr-cded t match the perid yu have selected. T delete an entry in the timetable, click (r click and drag) ver the entry again. Yu can verwrite an existing entry with a different perid withut needing t delete the entry first. Yu can press Zm In t increase the size f the time segments, making it easier t highlight the crrect time perid, and then press Zm Out t return t nrmal again. If yu want t delete an entire perid, click the icn next t the name f that perid. Yu can rename a perid using the Rename buttn. Yu cannt have 2 perids with the same name. Perids are listed in alphabetical rder. Once yu have made any changes, click Apply t save the changes, r click Cancel t reject any changes. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 40 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 6.8. Special Days The Special Days tab lets yu define days n which yu will nt be fllwing yur nrmal weekly schedule. The Special Days tab shws a calendar. Yu can navigate thrugh the mnths f the calendar using the buttn t mve t the previus mnth buttn t mve back by 3 mnths buttn t mve t the next mnth buttn t mve n by 3 mnths. T select special days: Click n the desired date in the calendar t select a single day r click and drag n the calendar t highlight multiple days if needed. Once yu have selected a special day it will be highlighted. Clicking r dragging ver a previus highlighted day will deselect it. Call Manager als includes lists f the standard public hlidays fr the current year. This saves yu frm having t add each day as a special day yurself. T add public hlidays as special days: Click Add Public Hlidays and a new windw will pen Select the list f public hlidays that apply in yur area Click OK t have Call Manager designate the selected public hlidays as special days t yur calendar T delete all the Special Days yu have defined, press Clear All. Once yu have made any changes, click Apply t save the changes, r click Cancel t reject any changes. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 41 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 7.0. Call Manager (Standard) 7.1 Frward All Calls Click [Frwarding] Check [Frward Calls Immediately] bx Frward calls t: enter [10-digit phne number] t frward all calls t Click [Apply] t save 7.2 Frward Calls When N Answer r When Yur Line is Busy Click [Busy/N Answer] T frward calls t the same phne number when yu d nt answer and when yur line is busy: Leave the [Use same call frwarding cnfiguratin fr bth services] bx checked Check the [Frward calls if yu d nt answer] bx Frward calls t: enter [10-digit phne number] t frward calls t if yu d nt answer r if yur line is busy Frward unanswered call after: enter [# f secnds] yu wuld like yur line t ring befre frwarding t the designated number (1 ring = apprximately 6 secnds) Nte: Number f secnds must be fewer than the number f secnds befre incming calls are frwarded t vice mail (see Messages tab fr number f secnds befre incming calls are frwarded t vice mail) Click [Apply] t save POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 42 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) T frward calls when yu d nt answer: Uncheck the [Use same call frwarding cnfiguratin fr bth services] bx Check the [Frward calls if yu d nt answer] bx Frward calls t: enter [10-digit phne number] t frward calls t if yu d nt answer Frward unanswered call after: enter [# f secnds] yu wuld like yur line t ring befre frwarding t the designated number (1 ring = apprximately 6 secnds)nte: Number f secnds must be fewer than the number f secnds befre incming calls are frwarded t vice mail (see Messages tab fr number f secnds befre incming calls are frwarded t vice mail) Click [Apply] t save T frward calls when yur line is busy: Uncheck the [Use same call frwarding cnfiguratin fr bth services] bx Check the [Frward calls if yur line is busy] bx Frward calls t: enter [10-digit phne number] t frward calls t if yur line is busy Click [Apply] t save POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 43 f 57 12/8/16
POPP Cmmunicatins 8.0. Grups Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) The Grups page shws the MLHGs (Multi Line Hunt Grups) and Call Pickup Grups that yu are a member f. 8.1. Grup Membership The Grup Membership panel shws a list f all MLHGs and Call Pickup Grups that yu are a member f. If yu are lgged in t an MLHG, it is shwn with the icn, if lgged ut with the icn. Yu can click n any grup in the list t select it. The details f the selected grup are displayed n the right. 8.2. Grup Details The Grup Details panel shws the details fr the selected grup. Fr all types f grup the fllwing details are shwn. The number f lines in the grup. Fr each line in the grup, the number, extensin and name f the line. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 44 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Fr MLHGs the fllwing additinal details are shwn: The number f lgged in lines in the grup. The currently lgged in status fr yur line. If yur MLHG supprts Lgin/Lgut (Business Grup administratr determines this setting in the Administratr Prtal) yu may d this by clicking n the Lgin r Lgut link. Fr each line in the grup, the psitin within the MLHG is shwn. Fr each line in the grup, the lgged in status is shwn as either lgged in r lgged ut. T Lgin/Lgut f the grup, click n the Lgin r Lgut link Fr Call Pickup Grups, the fllwing additinal details are shwn: The Department this Call Pickup Grup is in, if any. If yur business des nt use Departments, then this will say Nne. The number f lines in this Call Pickup Grup. The lines which are members f this Call Pickup Grup. Yur line will be in this list. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 45 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 9.0. Settings 9.1. Accunt View Persnal Details Name: This is the name that is assciated with yur Messaging accunt. It is used in the Frm address when yu frward a message as an e-mail. Department Admin Security T change yur accunt passwrd: Click the change link next t Accunt Passwrd In the pp-up that appears, enter the current and the new passwrd, and then cnfirm the new passwrd by entering it again. Fr security, the text will be hidden as yu type. Yur passwrd must cntain ne letter, ne number, and ne special character. Click Cnfirm t make the change POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 46 f 57 12/8/16
POPP Cmmunicatins Call Services PIN: Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) This ptin des nt apply t POPP Cmmunicatins Hsted IP Phne System. T change yur Vicemail PIN: Click the change link next t Vicemail PIN Enter the new PIN in the pp-up that appears Click Cnfirm t make the change Devices T cnfigure yur Cisc telephne: Click the set keys link This will launch the CmmPrtal Phne Prfile screen. Adbe Flash Player versin 9 r later is required. Click Edit t view/cnfigure varius settings fr yur Cisc telephne POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 47 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Yu can hver ver each telephne key t view the key s assigned functin. Keys utlined in red cannt be mdified. Keys utlined in blue can be mdified and assigned ne f the fllwing uses: POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 48 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Nthing: Key is available fr assignment Line: This key is used t pick up yur phne line t make an utbund call r can be used t answer an incming call. Enhanced Speed Dial: Enter the phne number t be called Nte: Yu can prgram a star (*) cde as a speed dial n the Cisc SPA 504G, 508G, r 514G telephne mdels, prvided that n additinal digits need t be entered afterwards. Only the SPA525G mdel allws a user t cntinue entering digits after the Speed Dial key has been pressed. Mnitred Extensin: Select the extensin number t mnitr. Enhanced Call Park: Select a 3-digit park rbit (100-109) Retrieve Parked Call: Select a 3-digit park rbit (100-109) Grup Pickup Directed Pickup: Select the extensin number yu wish t pick up calls fr. Page Grup: Select a paging grup frm the drp dwn menu. Nte: The features available may vary. T save changes: Click n Save Changes buttn. A message will ppup that states, Yur changes have been saved and will autmatically be applied t yur phne vernight. Yu can manually rebt yur phne if yu want t pick up the changes nw. T rebt yur telephne: Unplug the telephne crd frm the back f the telephne and then plug it back in. T print yur telephne cnfiguratin: Click n the Printer icn at the bttm f the screen POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 49 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 9.2. Calls General Yu can custmize the fllwing general settings: The Call Transfer number is set t: This is the number that callers will be transferred t if they dial 0. This number can nly be mdified by the Business Grup administratr Display caller name fr incming calls (Calling Name Delivery): Check the bx t display Caller ID Name fr incming calls Display caller number fr incming calls (Calling Name Blcking/Unblcking): Check the bx t display Caller ID Number frm incming calls Call Blcking This service allws yu t restrict which types f calls can be made frm yur telephne. Check the bx next t each ptin in rder t blck the fllwing types f utbund calls: Lcal (lcal calls) Natinal & Mbile (1+) Internatinal (011) Premium Rate (900/976) Operatr (0) Directry (411) Access Cdes (* cdes) Access cdes that change cnfig. (* cdes that change the cnfiguratin f the line. i.e., call frwarding) After making any changes t yur mailbx settings, press Apply t apply them. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 50 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 9.3. Messages Yu can use the Messages page t change varius settings fr the Vicemail service General This panel allws yu t set the fllwing messaging ptins: Incming calls are frwarded t vicemail after: This allws yu t set the time in secnds that yur phne rings befre the call is sent t vicemail. The acceptable range is frm zer t 60 secnds and 6 secnds = 1 ring Enable live screening (Live Messaging): Live screening rings yur telephne with a different ringtne when a caller is being sent t vicemail. Yu can pick up the telephne and hear the vicemail as it is being recrded withut the caller knwing that yu are listening in. Frward messages and faxes as e-mails: Checking this bx allws fr messages (vicemails as.wav files and faxes as.pdf files) t be frwarded t an e-mail address that yu specify by clicking n the Vicemails r Faxes check bx next t the desired e-mail. The e-mail will include the phne number f the caller and the vice mail message as an attachment. Click n add an email address link t enter the e-mail address fr messages t be frwarded t. Leave riginal in Inbx: Check this bx t leave the riginal vicemail r fax message in the Messages inbx in CmmPrtal. If yu have selected t frward messages t yur e-mail, yu may want t uncheck this bx s that yur Messages inbx in CmmPrtal des nt get full. After making any changes t yur mailbx settings, press Apply t apply them. Mailbx Access These settings allw yu t custmize yur experience when accessing yur mailbx via the telephne as fllws: POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 51 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Skip PIN: If Skip PIN is enabled, then when accessing yur mailbx frm yur wn telephne yu are nt required t enter yur PIN. This saves yu time, but reduces security as anyne with access t yur telephne can access yur mailbx. Fast Lgin: Generally when yu dial int yur mailbx yu are asked t enter bth yur phne number and PIN. If Fast Lgin is enabled, then when accessing yur mailbx frm yur wn telephne, yur phne number is recgnized autmatically and yu nly need t enter yur PIN. Aut-Play Vicemail/Fax: When enabled, yur messages will start playing immediately when yu dial int yur mailbx (instead f instead f hearing the main menu). Vicemail Playback: When yur messages are played t yu, yu can chse whether yu wish t hear the message details and message (wh the message is frm and when it was left), the message nly, r details nly. After making any changes t yur mailbx settings, press Apply t apply them. Vicemail Greeting Select which vicemail greeting yu wuld like t use frm the fllwing: Extended Absence: [yur persnalized message]. If yu have nt recrded a persnalized message, yu will be prmpted t recrd it. Frward All Calls: [yur persnalized message]. If yu have nt recrded a persnalized message, yu will be prmpted t recrd it. Persnal: [yur persnalized message]. If yu have nt recrded a persnalized message, yu will be prmpted t recrd it. System with Name: [yur recrded name] can t take yur call nw. If yu have nt recrded yur name, yu will be prmpted t d recrd it. System with Number: Telephne number [nnn-nnn-nnnn] can t take yur call nw System: The persn yu have dialed can t take yur call nw Click n mre ptins link t: Phne Access Allw callers t leave a message: check this bx t allw callers t leave messages. If this bx is unchecked, callers will hear yur vicemail greeting fllwed by a message stating, this mailbx is nt accepting messages at this time Use different extended absence greeting within my business grup: Allws yu t recrd and play a different vicemail message t callers within the Business Grup. After making any changes t yur mailbx settings, press Apply t apply them. T access yur vicemail frm any phne, dial 651-789-7688. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 52 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 9.4. Ntificatins The Ntificatins tab allws yu t cnfigure the different kinds f ntificatins that yu can use with yur messaging service. MWI Send phne ntificatin f incming messages t the fllwing phne numbers: Check this bx t enable the message waiting indicatr (MWI) when a new message is received. Uncheck this bx t disable the MWI feature. When MWI is enabled, the message waiting indicatr (red light at the tp f yur telephne) will be lit and yu will hear a stutter dial tne when yu pick up yur handset t ntify yu that a new message has been received. If yu have multiple telephnes, yu may add multiple numbers t the list. T add a phne number: Click n New Entry Enter yur Business Grup line phne number Click Add T change the types f messages that trigger the message waiting indicatr, use the checkbxes t select: All Faxes Urgent Vicemail All Vicemail If yu have multiple telephnes assigned t yu within the same Business Grup, repeat this prcess t add each additinal phne number. T delete a phne number: T delete a phne number frm the list, press the icn. T clear the entire list, use the Clear List buttn. After making any changes t yur mailbx settings, press Apply t apply them. E-mail This feature enables yu t cnfigure the vicemail system t send yu an e-mail ntificatin when a new message is received. Nte: E-mail ntificatin des nt include the message itself. Yu will need t lg in t End User CmmPrtal r call in t listen t yur messages. If yu wish, yu can have e-mail ntificatins sent t multiple different e- mail addresses. Send email ntificatin f incming messages t the fllwing addresses: Check this bx t enable e- mail ntificatins when a new message is received. T disable these ntificatins, uncheck the checkbx. When e-mail ntificatin is enabled, yu will receive an e-mail ntifying yu that a new message has been received. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 53 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) T add an e-mail address: Click n New Entry Enter yur e-mail address Click Add T change the types f messages that trigger the e-mail, use the checkbxes t select: All Faxes Urgent Vicemail All Vicemail Repeat this prcess t add additinal e-mail addresses if desired T delete an e-mail address: T delete an e-mail frm the list, press the icn. T clear the entire list, use the Clear List buttn. After making any changes t yur mailbx settings, press Apply t apply them. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 54 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) Outdial This feature allws yu t cnfigure yur Hsted IP Phne System t call the specified number t ntify yu when a caller dials 0 t leave a vice mail message. T set up Outdial ntificatin: Check the bx fr Send Outdial ntificatin f incming messages Specify the phne number t send utdial ntificatins t: enter the 10-digit phne number t be called Chse the incming messages that shuld be ntified - check the desired ptins fr: Urgent Vicemail All Vicemail All Faxes Set the delay between receiving the message and receiving the ntificatin fr the message: Select a delay fr nrmal messages Select a delay fr urgent messages Set a retry limit and delay between retry attempts until the message is marked as read enter/select: Number f utdial retry attempts Delay between retries (minutes) Select ptin t Stp retires when yu answer the call r Stp retries nly when yu access vicemail Click Apply t save POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 55 f 57 12/8/16
POPP Cmmunicatins Hsted IP Phne System End User CmmPrtal Reference Manual (Cisc Telephnes) 9.5. Reminders The reminders service allws yu t cnfigure yur telephne t ring at a specified time (fr example as a wake-up call) and play a reminder message that yu have recrded. nce at a time f yur chice in the next 24 hurs every week at a time and day f yur chice every weekday at a time f yur chice every day at a time f yur chice T schedule a new reminder call: Check the bx t enable reminder calls fr this line at the tp f the page Click n the New Reminder buttn, t bring up the New Reminder screen Descriptin: Enter a descriptin fr the reminder Phne number t ntify: Select the phne number that yu wish t receive the reminder call n. Yu can nly schedule reminders n telephnes that are registered t yur accunt. Occurs: Select hw ften yu wuld like the reminder nce, every weekday, r every day Time: Set the time fr the reminder. Yu must als elect the date if yu are scheduling a ne-time reminder. All times must be entered relative t the time zne in which yur line is registered. Play/Recrd: Recrd the message that yu want t be played when yu answer the reminder call. If yu dn't recrd a message yu will still receive a call at the specified time. Yu will nly hear This is a reminder call, but will nt have the ptin t dial 1 t hear yur reminder message. Press the Add buttn t return t the main reminders page. Nte: yur reminder will nt actually be saved until yu subsequently press the Apply buttn t cmmit yur changes. POPP.cm, Inc. All rights reserved. Service 24x7 @ 763-797-7900 r 1-800-234-POPP Page 56 f 57 12/8/16