Mobile App Member Guide.
Contents How to download the Mobile App 3 How to upgrade to the new Mobile App 3 How to register for the Mobile App 3 The Homescreen 4 The Menu 5 Accounts 6 Transfer 8 Pay Member 9 Pay Anyone 10 BPAY 11 Scheduled 12 Call us 13 Support 13 Locate us (Branch & ATM) 14 Change your PIN 14 Forgotten PIN 15 Devices 15 Security 16 Touch ID 16 Terms & Conditions 17 Licensing 17 Visit main site 18 Tap & Pay (Android only) 19 Troubleshooting 20
How to download the Mobile App For Android devices, you can download the Mobile App through the Google Play store. For iphone and ipad users, you can download it from the Apple Store. How to upgrade to the new Mobile App You will need to upgrade the app via Google Play or the App Store on your device. The latest app is not just an update - it s completely new. This means you will need to re-register for the app using your Internet Banking password. You will also need to create a PIN for the new app too, or enable Fingerprint ID login if available. How to register for the Mobile App You will need to register the new mobile app with your device, whether it s been upgraded from an existing version or whether you have never downloaded any of our apps before. The app will ask you to provide: Your member number Your current Internet Banking password A name for your device A new PIN - if your device has Fingerprint ID enabled you will also see the Use Touch ID option. Once you have completed the registration page click on SMS Code. An SMS will be sent to the registered mobile number for your membership, and will need to be entered in the applicable field. Clicking on Register will then register your device so you can start using the Mobile App. 3
The Homescreen The homescreen is the main page you will see after you open the app. The red buttons are for actions that require you to log in - if you tap these you will be presented with the PIN login requirement (or Fingerprint ID if enabled). The grey buttons are for actions that do not require you to log in fi rst - here you are able to locate your closest ATM or Branch, call through to our main line on 13 25 77 or send a message to support (grey icons on the image below). You can also customise the homescreen to suit you: Click the camera icon to change the background image to one of your own - take a photo or choose from your camera roll Hold down on the red Accounts button to drag and drop, changing the default account displayed (once you have logged in) 4
The Menu The full menu slides out from the left once you tap the Hamburger menu button. From the menu you can access what you need quickly and easily. Home This will take you back to the homescreen from wherever you are in the app Accounts Here is where you ll fi nd all your accounts and be able to view your account history Transfer Transfer money between your own accounts Pay Member Transfer money to another P&N Bank member Pay Anyone Transfer money to another bank/fi nancial institution within Australia BPAY Bills can be paid here Scheduled This displays all scheduled transfers that have been created by you. In the app, you can edit the amount and timing only. Call Us Tap to call 13 25 77 and speak to us Support Tap to send an email to us ATM s & Branches Helps you to locate your nearest ATM or branch Settings & Terms - to see all the options here you will need to tap on the Settings & Terms button, if you have an Apple device. For Android devices, these options will already be displayed as shown. 5 Change PIN Change your login PIN for the app here. To change your card PIN, you will need to log in to Internet Banking. Forgot PIN Re-register your device if you ve forgotten your PIN. You will need to go through the app registration process again, using your Internet Banking password. Devices Shows the devices that have your membership is registered to bank with. Privacy Read our Online Banking Privacy Statement here. Touch ID If you didn t enable Touch ID upon registration and would now like to, you will can do this here. Also select this option if you would like to disable Touch ID at any point. Terms & Conditions This will show you a copy of the accepted Terms & Conditions Licensing This shows the licensing agreement for the app Visit Main Site Tap here to go to pnbank.com.au
Accounts The Accounts page will show all the available accounts linked under your membership. Once you have selected an account this page will enable you to see the account history as well as the interest details and scheduled payments that are linked to this account. 1. 2. 3. 4. The Information Icon will show you account information such as credit card limit, uncleared funds and Interest earnt or debited for this financial year and the previous year. The magnifying glass opens up a search text box where you will be able to search for certain transactions for this account. Clicking on this will display the scheduled accounts screen for this account. Transaction history is displayed with the date and balance available at that time. For the example on 7 October there was a $12.00 transfer performed that brought the closing balance for the day to $5,588.96. 6
For ios users you are able to specify the order of your accounts along with assigning a preferred debit account. 1. 2. The edit button allows you to change the order in which your accounts are displayed. Simply click edit and then drag the accounts in the order you wish them to appear. Adding a star next to an account will make it the preferred debit account for all transfers done throughout the app. 7
Transfer The Transfer screen is used to transfer money between your own P&N Bank accounts. These transactions are immediate and you will see the funds in the receiving account instantly. 1. 2. Using the drop down arrows you are able to select eligible To and From accounts to perform debits and/or credits. Each transaction performed through the Mobile App can be scheduled for a later date if you would like it to occur at another time. In this example we have chosen a recurring daily transfer that has no end date. 8
Pay Member The Pay Member screen allows you to credit another P&N Bank member quickly and easily from the Mobile App. Like the Transfer option above, these payments are immediate. 1. 2. 3. 4. This icon is used to access your address book or list of previously saved favourite payees. If this is your fi rst payment to a certain member and you would like to save their details for another time, tap on the Save Payee button. The Payee option allows you to save a nickname for the payee, rather than just their account name, to make it easier to recognise next time. Each transaction performed through the Mobile App can also be scheduled to occur at a later time and date. 9
Pay Anyone The Pay Anyone screen allows you to transfer money to accounts in any other bank or fi nancial institution. External transfers from P&N Bank can take up to two business days to be credited to the recipient s account. 1. 2. 3. For Pay Anyone transfers to be successful, the fi elds labeled 1, 2 and 3 must have the correct details. Ensure you have the correct spelling of the account name you are paying, whether it s a business or personal account. This fi eld must contain a 6-digit BSB number. This fi eld is for the account number - it will only accept numbers. 10
BPAY You can quickly and easily pay any bill through the BPAY screen of the app. To successfully perform a bill payment you will need to ensure you have the correct Biller Code and Reference Number. 1. The default payment type will be immediate transfers. The example here will mean the transfer performed will be debited immediately. 11
Scheduled In the Mobile App you are able to create, edit and delete scheduled transfers. If you have created scheduled transfers using Internet Banking they will also appear in the Mobile App, and will be able to edit or delete them here if you need to. 1. 2. 3. 4. The information icon will show the account information such as credit card limit, uncleared funds and interest earnt or debited for this financial year and the previous year. Edit will allow you to quickly delete the scheduled payments associated with this account. The dropdown will allow you to select any other available account on your membership to see its scheduled transfers. You can also swipe on each individual schedule payment to delete it. If you tap the payment you will then be able to edit the amount and frequency and then re-save if you wish. 12
Call us If you would like to get in contact with us you can do so through the app, by tapping on the Call Us option. This will connect you with our phone services, including automated Phone Banking or speaking with a consultant in our Contact Centre (Mon-Fri 8am-6pm, Sat 9am-5pm WST). Support If you wish to send a general enquiry to P&N Bank via email you are able to do so via the Mobile App. All queries will be answered within one business day. 13
Locate Us (Branches & ATMs) If you are looking for your closest rediatm or P&N Bank branch you can quickly locate it using the Locate Us screen. You will be able to switch between a map view and a list view. Change your PIN If you would like to change your Mobile App PIN you can do so from this screen. You will need to remember your current PIN to be able to complete the change. 14
Forgotten PIN If you have forgotten your PIN or wish to re-register your device, this screen will allow you to do so. Be aware that this action will wipe all the customisation settings that have been saved in the app to-date, such as your preferred debit account, homepage image and account display order. Devices If you are using multiple devices for the P&N Bank Mobile App this screen will help you see all devices you have registered at a glance. 15
Security This screen outlines P&N Bank s privacy policy. If you would like to know more or if you would like a printed copy, please contact us during business hours on 13 25 77. Touch ID For devices that have biometrics or fi ngerprint recognition, the P&N Bank Mobile App will allow you to login using your fi ngerprint. This is generally enabled upon registration of the app, however this screen will allow you to enable or disable this login feature at a later date if you wish. 16
Terms & Conditions Everyone who registers for the P&N Bank Mobile App will need to read and accept these Terms & Conditions before logging in. If you would like to know more or if you would like a printed copy, please contact us during business hours on 13 25 77. Licensing This link shows the licensing details of the P&N Bank Mobile App. If you would like to know more or if you would like a printed copy, please contact us during business hours on 13 25 77. 17
Visit Main Site The last link on the menu will take you directly to the P&N Bank website. 18
Tap & Pay (Android Only) If you are using an Android device you will be able to set up Tap & Pay directly from the Mobile App. You will need to have a valid and active P&N Bank Visa debit or credit card to register. Once you have completed the required information, you will need to enable Tap & Pay before use. As per the example below you will need to enable paywave, then you will be required to set the P&N Bank Mobile App as your default (if you have another Tap & Pay app already enabled). You will then see that this has enabled Tap & Pay on your device for the specified card. 19
Troubleshooting The P&N Bank Mobile App does have some minimum requirements to ensure it works as expected. The minimum supported version for Apple ios is 8.2 The minimum supported version for Android is 4.0 The Mobile App also requires around 50MB of available space on your device Some problems may be corrected if you completely close the Mobile App and then restart it. How to do so differs depending on the operating software you are using. ios To close an app running in the background or force it to quit: 1. 2. Double-click on the Home button to access the new app switcher or multitasking tray Swipe up on the app that you want to close. You can close multiple apps (up to three apps) at a time using multiple fingers Android 1. 2. 3. Launch the recent applications menu Find the application(s) you want to close Tap and hold on the application and swipe it to the right If you are still experiencing issues after forcing the application to quit and restarting it, delete or uninstall the Mobile App and re-download it. This will resolve most issues with the Mobile App, however if you are still experiencing problems please call P&N Bank during business hours on 13 25 77 so we can assist you further. 20
pnbank.com.au info@pnbank.com.au 13 25 77 Police & Nurses Limited (P&N Bank) ABN 69 087 651 876 AFSL/Australian Credit Licence 240701