CompactLogix 5330/5370 Top 5 Questions Name Keith Parker and Mary Beth Peters Title Senior Support Engineers in the Small Controller Group. We both have been with Rockwell Automation for 22 years Date 6/22/2017 Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 1
Summary Here is a list of the CompactLogix Most Frequently asked questions in Technical Support: 5. Why is my 1769-HSC not counting? 4. Why can t I communicate over Ethernet to my brand new 5330/5370 controller? 3. Why are there yellow triangles on my Local IO in the IO Configuration? 2. Why are there yellow triangles on my Ethernet IO in the IO Configuration? 1. Is there an Ethernet module I can put in the rack that will allow my CompactLogix controller to be on 2 Ethernet networks? Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 2
Number 5 Number 5: Why is my 1769-HSC not counting? Check to see if the enable bit is turned ON In the example above, the 1769-HSC is in slot 1 and we are looking at counter 0. It is turned OFF here. You will also want to verify that the SoftPreset tag below it is OFF. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 3
Number 5 Number 5: Why is my 1769-HSC not counting? Check the Operation Mode under Module Properties If the Operation Mode is set Encoder X1/X2/X4, then both channels A and B need to be connected. If it is set to Pulse Internal/External, then only channel A is connected. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 4
Number 5 Number 5: Why is my 1769-HSC not counting? Check how far the 1769-HSC is from the Power Supply You can install as many modules as your power supply can support; however, the 1769- HSC module has a power supply distance rating of four, which means that it can not be more than four modules away from the system power supply. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 5
Number 5 Number 5: Why is my 1769-HSC not counting? Check the LEDs on the front of the module OK LED: Off--no power is applied. Red (briefly)--performing self-test Solid Green--OK, normal operating condition Flashing Green--OK, module in Program or Fault mode Solid Red or Amber--Hardware error. Cycle power to the module. If problem persists, replace the module. Flashing Red--Recoverable fault. Reconfigure, reset, or perform error recovery Does the A LED flash when the input signal goes high? If yes then the wiring is good. If they don t, the next slide will cover this. Is the FUSE LED Red? Then there is an overcurrent condition. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 6
Number 5 Number 5: Why is my 1769-HSC not counting? If the LEDs do not flicker when the signal is high, check the wiring: The manual for the 1769-HSC has wiring diagrams for several different configurations. Please refer to it for details: http://literature.rockwellautomation.com/idc/groups/literature/documents/um/1769-um006_-en-p.pdf In some instances, the input device may need a pull-up resistor which is covered in the manual. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 7
Number 5 References Answer ID 43896 1769-HSC CurrentCount value not Changing Counts Answer ID 63317 1769-HSC Retain CurrenCount on a Power Cycle Answer ID 37072 --High Speed Counter Modules Maximum Pull-up Resistor Answer ID 39052 Why is the Counter not Counting on the 1769-HSC? Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 8
Number 4 Why can t I communicate over EtherNet to my brand new 5330/5370CompactLogix controller? Check the OK LED and the MS LED on the 5330 CompactLogix OK LED: Off--no power is applied Solid Red--Hardware fault and cannot communicate with the controller MS LED in 5330: Solid Red--Hardware fault and cannot communicate with the controller The next 3 slides should help to resolve this issue. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 9
Number 4 Why can t I communicate over EtherNet to my brand new 5330/5370 CompactLogix controller? Check the Power Supply The Power Supply LED needs to be ON. If it is a 220/120 VAC Power Supply the switch needs to be in the 120 VAC position. The factory default setting for the 1769-PA4 is in the 220VAC position. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 10
Number 4 Why can t I communicate over EtherNet to my brand new 5330/5370 CompactLogix controller? Check for a right Endcap, Part Number 1769-ECR There must a Right Endcap at all times. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 11
Number 4 Number 4: Why can t I communicate over EtherNet with my brand new 5330/5370 CompactLogix controller? Check how far away is the CompactLogix from the Power Supply. The 5330/5370 controller has a power supply distance rating of four, which means that it cannot be more than four modules away from the system power supply. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 12
Number 4 Number 4: Why can t I communicate over EtherNet with my brand new 5330/5370 CompactLogix controller? Try resetting the Controller back to Factory Default To clear the memory of a 5330 CompactLogix, you would have to power down, disconnect the battery behind the left end cap, and let it sit for 15 to 20 minutes. To clear the memory of a 5370 CompactLogix, you would have to power down, press the reset button that is directly below the Run/Rem/Prog switch, power up with the button depressed until the LEDs finish their power up sequence. This takes about 20 seconds. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 13
Number 4 Why can t I communicate over EtherNet to my brand new 5330/5370 CompactLogix controller? Try Serial Communication with the 5330 CompactLogix If the DCH0 LED is ON, that means the serial port is set to Default DF1 communications settings. If it is OFF, you can use a paper clip to press the small CH0 pushbutton in the bottom right corner of the controller until the DCH0 LED turns ON. You would use a standard null modem cable, Rockwell part number 1747-CP3 or 1756-CP3. If your computer does not have a serial port, you can use Rockwell s USB to Serial converter, 9300-USBS. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 14
Number 4 Why can t I communicate over EtherNet to my brand new 5330/5370 CompactLogix controller? Try using USB Communication with the 5370 CompactLogix You would use a standard USB A/B cable, Rockwell part number 9300-USBCBL-ABHR2. When you first connect the cable to the controller with RSLinx, the Found New Hardware Wizard dialog box will appear. Click any of the Windows Update connection options and click Next. Click Install the software automatically (Recommended) and click Next. Click Finish to setup the USB driver. Go to RSLinx>RSWho browse to the controller. Once, these steps complete, RSLinx automatically configures and inserts the USB driver. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 15
Number 4 References Answer ID 43329 --Compact/Flex/ControlLogix Processors with a Solid Red OK LED Answer ID 38372 --CompactLogix processor with a solid red OK LED Answer ID 121281 --Connecting to a Logix Controller via it s USB Port Answer ID 52401 --USB Cable Information for Rockwell USB Connected Devices Answer 532349 --RSLinx Classic USB or VBP Driver: Software Cannot See Controller or Module Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 16
Number 3 Why are there yellow triangles on the Local I/O in the I/O Configuration? A Yellow Question Mark means there is a problem with that module. The first thing you will want to do when this happens is to Right Click on the module and go to Properties: Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 17
Number 3 Why are there yellow triangles on the Local I/O in the I/O Configuration? Go to the Connection Tab: The Module Fault listed there is the most important key to troubleshooting this issue. The next slides describe common Module Faults. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 18
Number 3 Why are there yellow triangles on the Local I/O in the I/O Configuration? 16#0115: Electronic Keying Mismatch. Electron keying product type mismatch. Go to Module Properties> Module Info Tab. This tab tells you the properties of the actual physical module in this slot. You will want to write down the Type, Series, and Revision of the module found here. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 19
Number 3 Why are there yellow triangles on the Local I/O in the I/O Configuration? 16#0115: Electronic Keying Mismatch. Electronic keying product type mismatch. Now go the General Tab and look under Module Definition. Keying Attributes are Vendor, Product Type, Major Revision and Minor Revision. Here is a description of the types of Electronic Keying: Exact Match Keying requires all keying attributes of the physical module to match precisely the keying attributes of the module created in the software before establishing communication. This is frequently used in the pharmaceutical industry Compatible Keying is the default setting. Compatible Keying allows the physical module to accept the key of the module configured in the software, provided that the configured module is one the physical module is capable of emulating. Disabled Keying indicates the keying attributes are not considered when attempting to communicate with a module. Other attributes, such as data size and format, are considered and must be acceptable before communication is established. With Disabled Keying, I/O communication may occur with a module other than the type specified in the I/O Configuration tree with unpredictable results. We generally do not recommend using Disabled Keying. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 20
Number 3 Why are there yellow triangles on the Local I/O in the I/O Configuration? 16#0115: Electronic Keying Mismatch. Electronic keying product type mismatch. Compare the Type, Series, and Revision found here on the General Tab with the Type, Series, and Revision of the physical module on the Module Info Tab. If there is a mismatch between this information, you will have to correct it on this tab. In this example, there is an entirely wrong module in the slot.it is defined as a 1734-IV8; however, there is actually a 1734-232ASC module in the slot. To resolve this mismatch, you would change the settings on the General Tab to match the Module Info Tab. Sometimes, you have make these changes offline and download to the Controller. This dependent on the module and the revision of firmware/software. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 21
Number 3 Why are there yellow triangles on the Local I/O in the I/O Configuration? Another common error is 16#0010: At least one required connection is not established before going into run mode. You may see it on the Compact Bus or on a specific module. The controller will fault with Type 03 Code 23 Fault if you try to go to Run. First verify if the Major Fault on Controller If Connection Fails in Run Mode box is checked on any of the modules with a yellow triangle. If it is, you can uncheck this box and the Controller fault should go away. Frequently this error will occur on power up and is a timing issue. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 22
Number 3 Why are there yellow triangles on the Local I/O in the I/O Configuration? Other things to check for error 16#0010: Verify there is a right endcap. Verify all the white locking Tabs on the modules and endcap are pushed to the left in the locked position. Try disconnecting the modules in the rack and check the connection pins. Verify that none of the pins are bent or missing. Check the rack layout for module distance from the power supply: are there 3 or less modules between the Power Supply and Controller? Are there 8 or less modules to the right of the Power Supply? Are there any Specialty Modules that should be within 4 slots? If this is a 5370 L1 controller, you will get this error if the number of expansion modules set under Controller Properties>General Tab does not match the actual number modules in the rack. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 23
Number 3 Why are there yellow question marks on the Local I/O in the I/O Configuration? If you still get the fault 16#0010, then there is a hardware issue that may not be easy to troubleshoot. All communication is passed down the backplane that is created by the interconnecting modules. Data from ALL the modules is passed up and down that backplane, regardless of their position in the rack. Sometimes, an issue that appears to be in one slot could be caused by a hardware issue in another slot. Try these steps to determine where the issue exists: 1. Create a blank project with just 1 or 2 modules and download that to the controller. 2. Power down and set up your hardware to match that configuration. 3. Move the endcap to the right-end of the newly created rack. 4. Power up and go to Run. 5. If that works, then add 1 module at a time until the issue appears. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 24
Number 3 Why are there yellow question marks on the Local I/O in the I/O Configuration? If you add all the modules without reproducing the fault, then the issue may be a corruption in the project, then follow these steps: 1. Open project.acd file. 2. Select File-->Save As. 3. Browse to where you want to save the file. 4. In the File name field, type a new name for the.l5k file. 5. From the Save As type list, select the.l5k file format and click Save. 6. Then go to File-->Close to close original project. 7. Now select File-->Open and browse to the.l5k file you just created and click Open. 8. The Save Imported Project As dialog box opens, browse to where you want to save the imported project. 9. In the File name box, type the name of the imported project and click Import. 10. Download the newly created.acd to the controller. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 25
Number 3 References Answer ID 64318 Logix Controllers: Electronic Keying Feature Answer ID 24554 --CompactLogix module reports Module Fault: (Code 16#0022) Answer ID 31779 Controller CompactLogix Fault Type 03 Code 23 Answer ID 48649 RSLogix 5000 Project Import and Export Answer ID 52401 --USB Cable Information for Rockwell USB Connected Devices Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 26
Number 2 Why are there yellow triangles on the remote EtherNet I/O in the I/O configuration? A lot of the troubleshooting of remote EtherNet I/O is similar to local I/O. The first step is to identify the error code on the Connection Tab in Module Properties. The next slides cover common error codes. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 27
Number 2 Why are there yellow triangles on the remote EtherNet I/O in the I/O configuration? 16#0204 Unconnected message timeout: This error occurs when the controller tries to make a connection with a device and gets no response. 16#0203 Connection timeout: This error occurs when a forward open connection is established but there is no data being not transferred. Some of things to check for both errors are: 1. Verify the IP address for both devices is unique. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 28
Number 2 Why are there yellow triangles on the remote EtherNet I/O in the I/O configuration? 2. Is the controller on the same subnet as the end device? If yes, the subnet mask on the controller needs to match the subnet mask on the remote device. If no, there has to be a defined Gateway address for both devices and the Gateway address has to be on the same subnet as the device and valid for the network. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 29
Number 2 Why are there yellow triangles on the remote EtherNet I/O in the I/O configuration? 3. Verify Duplex/Speed settings for both devices. Here s where it gets a little tricky: If they are on the same subnet, then the Duplex/Speed settings have to match. If they are on different subnets, then the Duplex/Speed settings have to match the settings of the switch port they are connected to. If these settings don t match, then there will be network issues and possible loss of communications. This is called a Duplex Mismatch. There may be FCS and Alignment errors in the Media Counters on the controller web pages. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 30
Number 2 Why are there yellow triangles on the remote EtherNet I/O in the I/O configuration? 4. Try to ping both devices. 5. Verify if you can see both devices in RSLinx>RSWho. 6. Try to get to the Web Page of both devices. 7. Check for network noise and interruptions. 8. If you are using a managed switch, make sure the port on the switch is configured correctly for an automation device. 9. If these devices are part of a Device Level Ring(DLR) network, verify there is a Supervisor for the network and that the Subnet Mask of the Supervisor is not too large (ie 255.255.0.0). Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 31
Number 2 Why are there yellow triangles on the remote EtherNet I/O in the I/O configuration? 16#0010: Module is not in correct state. This error usually occurs with 1734-AENT/R and 1738-AENTR adapters. When first configuring, they require an additional step of Setting the Chassis Size: 1. In RSLogix/Studio 5000, open the offline project. 2. In the I/O tree, right mouse click on the adapter and select Properties. 3. Set the chassis size on the General tab to one more than the number of I/O modules attached to the adapter. 4. Download this offline file to the controller and go online. 5. Right mouse click on the 1734-AENT/R, go to Module Properties>Chassis Size tab. 6. Click on the Set Chassis Size button. 7. Click OK. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 32
Number 2 Why are there yellow question marks on the remote EtherNet I/O in the I/O configuration? 16#0010: Module is not in correct state If you have already set the Chassis Size and still have the error, then here are a few other things to check: 1. Verify the covering on the end cap has not been removed from the 2. Go to the Adapter Webpage>Browse Chassis. Compare the physical modules to the modules in the list AND to the modules in the IO configuration in Studio 5000. If there is a mismatch then there could be a hardware issue with a module or base. 3. Verify your power supply is large enough to power all the modules on the backplane. 4. Verify that Electronic Keying is not disabled on any of the modules. You may have to install the latest version of AOP. 5. Verify the slot numbers of the modules in the IO Configuration are in sequential order. Point I/O does not support unused slots in the rack. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 33
Number 2 References Answer ID 50924 --Difference in 16#0203 and 16#0204 Answer ID 624530 Communication Timeout on a DLR Network Answer ID 721797 DLR Network with no Supervisor Configured Answer ID 29328 EtherNet Alignment and FCS Errors Answer ID 43161 1734/1738 Communication Adapters Error 16#0010 Answer ID 499613 --Unable to Reduce Rack Size of a 1734-AENT Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 34
Number 1 Is there an Ethernet module I can put in the rack that will allow my CompactLogix to be on 2 networks? There is not an Rockwell module that will go on the 1769 backplane. You can upgrade to the 5380 CompactLogix. The new 5069 Controllers allow you to assign different IP addresses to the embedded ports. This is called Dual IP Mode. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 35
Number 1 Is there an EtherNet module I can put in the rack that will allow my CompactLogix to be on 2 networks? Another Rockwell solution is to use a Network Address Translation device like a 1783-NATR or 9300-ENA. Both of these devices have dual port technology for an isolated machine network and a third port that can be programmed for the plant/control network on a different subnet. They can be configured to only allow certain IP addresses through to the isolated machine network. Configuration is done thorough the module s web page and/or you can use an EDS AOP in Studio 5000. Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 36
Number 1 Is there an EtherNet module I can put in the rack that will allow my CompactLogix to be on 2 networks? Prosoft has a module that will go on the 1769 backplane, it s part number is MVI69-DFNT. From ProSoft s Website: The MVI69-DFNT module is a single slot solution that provides a powerful connection between Rockwell Automation's CompactLogix processor and EtherNet/IP network applications. The module can send read or write commands to remote devices on the EtherNet/IP network. The MVI69-DFNT also has 20 servers that allows the module to receive commands from remote devices. Up to 100 commands can be configured by the user. If you are interested in this module, you can contact them directly since we do not support it: http://www.prosoft-technology.com/products/rockwell-automation- In-chassis/Platform/CompactLogix/EtherNet-IP-Client-Server- Communication-Module-for-CompactLogix Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 37
Number 1 References Answer ID 704765--Rockwell Devices Capable of Network Address Translation (NAT) Answer ID 900221 5380 CompactLogix Dual IP Mode Configuration Copyright 2017 Rockwell Automation, Inc. All Rights Reserved. 38
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