PROFESSIONAL DEVELOPMENT COURSES May - December 2018 Institute for Professional Excellence
INSTITUTE FOR PROFESSIONAL EXCELLENCE (IPEx) Training to Advance Your Career Davenport University s IPEx offers results-oriented, targeted professional development programs designed for busy, working professionals. Stay current in your field and competitive in the workplace with training that ranges from 1/2-day workshops to multi-day certificates and industry certifications. Courses are taught by industry experts, so you ll walk away with new knowledge and skills that you can apply immediately. Browse general categories of courses below. Project Management Human Resources Operations/Supply Chain Accounting/Finance Management Leadership Sales International Business Technology Health For more information, contact us directly: Lesa Bergsma Professional Development Manager 616-233-2581 lesa.bergsma@davenport.edu Bethany DeVine Professional Development Representative 616-233-2589 bethany.devine@davenport.edu
Project Management Certificate of Project Management Apply the universally recognized tools every project manager needs for effective project planning from start to finish. Deliver more projects on time and on budget with this 3-day program. Project Management Professional (PMP) Exam Prep Prepare for the Project Management Institute (PMI) Project Management Professional (PMP) certification in just 7 weeks. davenport.edu/ipex/project-management Project Management Professional (PMP) Boot Camp Prepare to pass the PMP exam while learning Agile and advanced project management tools and principals in this intense 5-day program. Best Practices in MS Project Achieve success with project management technology. If you manage multiple projects or create customized reports in Microsoft Project, this program is for you. Global Sourcing for Projects Develop global contracts and explore the cultural and ethical differences of managing projects and contracts in a global environment. Project Scheduling with Agile Take an in-depth look at scheduling using Agile tools and concepts in the complex world of global project management. Project Quality Management Gain insight and knowledge into project product quality and process improvement for creating project or program deliverables. Project Financial Risk Delve into the financial and risk management of projects with activitybased forecasting, eliminating reserve, budgeting, risk management, and cost associated with projects. *Offered in-seat and online **Offered only online Certificate of Project Management May 2 3, May 17 October 16 17, November 1 May 23 24, June 14 October 10 11, November 8 May 16 17, June 7 October 23 23, November 15 Project Management Professional (PMP) Exam Prep July 2 August 17* September 4 October 22* July 2 August 17** September 4 October 22** July 2 August 17** September 4 October 22** Project Management Professional (PMP) Boot Camp August 27 31 May 7 11 May 21 25 September 10 14 Best Practices in MS Project June 13 14 November 7 8 Project Scheduling with Agile September 4 October 22** September 4 October 22** September 4 October 22** Project Financial Risk September 4 October 22** September 4 October 22** September 4 October 22** Global Sourcing for Projects Project Quality Management September 4 October 22* September 4 October 22** September 4 October 22** September 4 October 22* September 4 October 22** September 4 October 22**
INSTITUTE FOR PROFESSIONAL EXCELLENCE (IPEx) Human Resources SHRM Certification Exam Prep Establish yourself as a globally recognized human resource expert by earning the standard in HR certification: SHRM Certification (SHRM-CP or SHRM-SCP). Essentials of Human Resources Equip yourself to manage the complex HR issues faced by today s business professionals ranging from legal matters to selecting qualified employees. davenport.edu/ipex/human-resources Emotional Intelligence (EQ) Learn to make stable decisions and get results through effective communication by managing your emotions. Emotional Quotient Assessment included. Difficult Conversations How should you prepare? How do you find the right words? Learn to manage difficult conversations to get the best results. SHRM Certification Exam Prep Essentials of Human Resources September 10 December 3* September 10 December 3** September 10 December 3** October 9 November 6 *Offered in-seat and online **Offered only online Emotional Intelligence (EQ) October 30 September 12 June 21 December 6 Difficult Conversations May 22 December 11 May 16 October 17 May 10 October 18
Operations & Supply Chain davenport.edu/ipex/operations Certificate of Integrated Operations Management Maximize efficiency, reduce risk and improve quality while applying operations management tools practiced in the classroom immediately. Project Leadership in Operations Learn to lead companies in a project environment in alignment with operations management. Translate organizational objectives into project initiatives that meet corporate goals. Fundamentals of Lean Discover the impact of lean thinking on traditional systems as you learn to apply lean tools and concepts in the workplace. Certificate of Integrated Operations Management Project Leadership in Operations Fundamentals of Lean September 21 December 14 September 21 December 14 September 4 October 22* September 4 October 22** September 4 October 22** June 15 September 20 *Offered in-seat and online **Offered only online Accounting & Finance davenport.edu/ipex/accounting Certified Management Accountant (CMA) Exam Prep This two-part course prepares participants for the CMA certification examination developed and conducted by the Institute of Management Accountants (IMA). Finance for the Non-Financial Manager From accruals to receivables, this course shows you tools to help make each decision pay off both on the job and on the bottom line. *Offered in-seat and online **Offered only online CMA Exam Prep September 4 December 22** September 4 December 22** September 4 December 22** Finance for the Non-Financial Manager June 7 November 15 September 26 October 4 Great experience. I feel more confident and comfortable with this topic and I will definitely use these skills in my job. Diane, Operations Manager
INSTITUTE FOR PROFESSIONAL EXCELLENCE (IPEx) Management Certificate of Supervisory Management Become a great leader by improving your ability to build collaboration, promote trust, and empower your employees to achieve results. Emotional Intelligence (EQ) Enhance business acumen to improve collaboration and productivity through interpersonal and intrapersonal awareness. Emotional Quotient Assessment included. davenport.edu/ipex/management Difficult Conversations How should you prepare? How do you find the right words? Learn to employ the skills required to navigate difficult conversations to improve organizational performance. Talk So People Listen Use your words to inspire action. Learn to positively control your environment to deliver clear messages and engage others. Business Planning for Entrepreneurs Explore the scope, scale, and needs of the business entrepreneur in a new venture through the development of a unique business plan. Finance for the Non-Financial Manager From accruals to receivables, this course shows you tools to help make each decision pay off both on the job and on the bottom line. *Offered in-seat and online **Offered only online Certificate of Supervisory Management June 6 August 29 October 3 December 12 September 18 November 27 September 20 November 29 Emotional Intelligence (EQ) October 30 September 12 Difficult Conversations Talk So People Listen Business Planning for Entrepreneurs Finance for the Non-Financial Manager May 22 December 11 June 5 September 27 May 16 October 17 May 30 November 14 June 21 December 6 May 10 October 18 May 24 November 8 September 4 October 22** September 4 October 22** September 4 October 22** June 7 November 15 September 27 October 4
Leadership Situational Leadership Leadership is not a one-size fits all. Learn how to read people, influence (not control), and become the kind of leader that others want to follow. Leading Without Authority Learn to achieve results (without relying on authority) by engaging others, managing interactions, and shaping outcomes. Negotiating for Results Learn to navigate the process of negotiation to save time and money, develop a higher satisfaction with outcomes, and earn a higher level of respect in the community. Leading the Next Generation Leverage the differences between the generations to empower leaders and teams to communicate and interact more effectively. davenport.edu/ipex/leadership Strategic Planning and Tactical Action Gain a stronger understanding of the strategic planning process. Learn to translate your goals and objectives into tactical action plans that can be implemented at all organizational levels. The Conflict-Savvy Leader Learn a proven, step-by-step process for permanently restoring collaboration between direct reports or other key members of your teams. Situational Leadership November 13 & 14 May 9 & 10 Negotiating for Results May 8 November 20 May 30 & 31 October 2 & 3 May 17 Strategic Planning and Tactical Action Leading Without Authority June 14 September 6 June 12 September 18 September 19 September 26 September 26 September 27 Leading the Next Generation May 15 September 11 June 13 December 12 June 14 October 25 The Conflict-Savvy Leader June 5 Situational Leadership provides a great foundation for managers to more effectively provide the level of direction and support needed by their direct reports based on their level of competence and confidence on a particular task. I highly recommend this course to all leaders. Mary B., Director of Organizational Development
INSTITUTE FOR PROFESSIONAL EXCELLENCE (IPEx) Sales Customer-Centric Selling It is time to take a different approach to sales. Learn to develop, build, and maintain strong relationships with your customers. Winning Complex Sales Learn what top sales professionals do differently to navigate complex deals and win more often. davenport.edu/ipex/sales Strategic Account Management Today, sales professionals need to be strategic and tactical at the same time. Learn the four key practices that will take your sales effectiveness to the next level. Customer-Centric Selling May 4 October 12 Strategic Account Management June 8 November 30 Winning Complex Sales May 18 November 16 International Business davenport.edu/ipex/ibe Understanding different cultures and business practices is critical to all organizations that expect to compete in a global environment. For organizations seeking to better understand global business operations, the Institute for Professional Excellence (IPEx) has designed a program exclusively for business professionals. The International Business Experience is an 8-day program that offers a balanced mix of business interactions, corporate tours, cultural collaboration, and professional networking opportunities. Through intercultural exchange, you will have an opportunity to strengthen leadership, problemsolving, and communication skills while gaining a strong understanding of cultural and business norms. Don t just read case studies about international business; experience them first-hand in the International Business Experience. Contact us to learn more about our next destinations.
Technology Cisco Networking Fundamentals Learn IP addressing, Ethernet concepts, media, and operations to build simple LANs, and more. First of four networking courses to prep for CCNA certification exam. Cisco Routing and Switching Learn to configure and troubleshoot routers and switches and resolve common issues. Seocond of four networking courses to prep for CCNA certification exam. davenport.edu/ipex/technology Cisco Scaling Networks learn the architecture, components, and operations of routers and switches in a larger and more complex network. Third of four networking courses to prep for CCNA certification exam. Cisco Connecting Networks Discover WAN technologies and network services required by converged applications in a complex network. Last of four networking courses to prep for CCNA certification exam. Cisco Networking Fundamentals Cisco Routing and Switching September 4 December 18 September 5 October 22 October 31 December 19 Cisco Scaling Networks September 4 December 18 Cisco Connecting Networks May 7 July 23 May 8 July 24 September 4 December 18 Health davenport.edu/ipex/health Medical Terminology Quickly master the basics of medical terminology and build a working medical vocabulary of the most frequently encountered suffixes, prefixes, and word roots. Certified Professional Coder Exam Prep Designed by coding experts to introduce and strengthen coding skills to help you achieve more in your career. **Offered only online Medical Terminology July 23 August 18** July 23 August 18** July 23 August 18** Certified Professional Coder Exam Prep August 25 December 15 September 13 December 13 September 12 December 12
INSTITUTE FOR PROFESSIONAL EXCELLENCE (IPEx) My Professional Development Plan davenport.edu/ipex Project Management Certificate of Project Management Project Management Professional (PMP) Exam Prep Project Management Professional (PMP) Boot Camp Best Practices in MS Project Project Scheduling with Agile Project Financial Risk Global Sourcing for Projects Project Quality Management Human Resources SHRM Certification Exam Prep Essentials of Human Resources Emotional Intelligence (EQ) Difficult Conversations Operations & Supply Chain Certificate of Integrated Operations Management Project Leadership in Operations Fundamentals of Lean Accounting & Finance Leadership Situational Leadership Negotiating for Results Strategic Planning and Tactical Action Leading Without Authority Leading the Next Generation The Conflict-Savvy Leader Sales Customer-Centric Selling Winning Complex Sales Strategic Account Management International Business International Business Experience Technology Cisco Networking Fundamentals Cisco Routing and Switching Cisco Scaling Networks Cisco Connecting Networks Certified Management Accountant (CMA) Exam Prep Finance for the Non-Financial Manager Health Management Medical Terminology Certified Professional Coder Exam Prep Certificate of Supervisory Management Emotional Intelligence (EQ) Difficult Conversations Talk So People Listen Business Planning for Entrepreneurs
Notes Corporate Training Courses listed here can be customized and delivered at your workplace or a location of your choice. To learn more, please contact ipex@davenport.edu or call 616-233-2581. The Davenport facilitators were great! They had a lot of experience and they were engaged in the programs. They were excited about what they were teaching and that made you want to be there. Stacy, Kawasaki Motors Corp. USA
IPEx specializes in proven programs and courses in all areas of professional development. Peter C. Cook Center 45 Ottawa Ave. NW Grand Rapids, MI 49503 davenport.edu/ipex 616-233-2581 ipex@davenport.edu For more information, contact us directly: Lesa Bergsma Professional Development Manager 616-233-2581 lesa.bergsma@davenport.edu Bethany DeVine Professional Development Representative 616-233-2589 bethany.devine@davenport.edu davenport.edu/ipex #6040