The Digital Customer Journey: How to Generate Sales, Leads & Keep Your Customers

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Transcription:

The Digital Customer Journey: How to Generate Sales, Leads & Keep Your Customers

Contents 1. IntroducDon 2. Primal: Awareness, ConsideraDon, Desire [Insert Client Image] 3. Mad Appe: AcDon 4. Case Study

The Customer Journey Primal Co., Ltd. - Copyright All Rights Reserved

The Customer Journey DISPLAY SEO REMARKETING DIRECT $$ PAID SEARCH SOCIAL EMAIL Awareness Interest Desire AcDon Primal Co., Ltd. - Copyright All Rights Reserved

The Customer Journey - Cheatsheet Platform Campaign Type Sample Targeting Awareness - LinkedIn Display - Google AdWords Display - DoubleClick Display ProgrammaBc - FB/Instagram Awareness Ads - SEO InformaBonal Keywords - YouTube In-Stream Video - Value Content Interest - LinkedIn Sponsored Content - Google AdWords Search - SEO Non-Branded Keywords - Facebook Lead Gen LinkedIn Display - Industry/PosiBon Google AdWords/DoubleClick/YT - Interests/Demographics Facebook/Instagram - Interests/Demographics SEO - Longtail Blog Topics LinkedIn - Industry/PosiBon Google AdWords/DoubleClick - Topics/Contextual Facebook - Past Website Visitors - Interests/Audiences etc. Paid Search & SEO - Non-Branded Search Primal Co., Ltd. - Copyright All Rights Reserved (Desire) Direct Response - LinkedIn Sponsored In-Mail - Google AdWords Search/ RemarkeBng - DoubleClick RemarkeBng - FB/Instagram RemarkeBng - SEO Branded Keywords LinkedIn - Sponsored In-Mail - Industry/PosiBon Google AdWords/DoubleClick - RemarkeBng Audiences Paid Search & SEO - Branded Search Facebook Conversion Campaigns - Audiences/Interests

Contents 1. IntroducDon 2. Primal: Awareness, ConsideraDon, Desire [Insert Client Image] 3. Mad Appe: AcDon 4. Case Study

LinkedIn Display TargeBng: Primal Co., Ltd. - Copyright All Rights Reserved

AdWords Display or DoubleClick TargeBng: Demographics LocaBon Website Topics User Interests Primal Co., Ltd. - Copyright All Rights Reserved

Facebook/Instagram Ads TargeBng: Demographics LocaBon Languages Interests EducaBon Ethnicity Home Type Parents Behaviour Travel Expats Many more... Primal Co., Ltd. - Copyright All Rights Reserved

SEO InformaDonal Keywords - Long-Tail Blog Topics - Answering FAQ - Niche Topics Primal Co., Ltd. - Copyright All Rights Reserved

YouTube TargeBng: Demographics, LocaBon, Parents, Keywords, Topics Primal Co., Ltd. - Copyright All Rights Reserved

LinkedIn Sponsored Content Primal Co., Ltd. - Copyright All Rights Reserved

Google AdWords Search - Non-Branded Primal Co., Ltd. - Copyright All Rights Reserved

Facebook ConsideraDon Campaigns Primal Co., Ltd. - Copyright All Rights Reserved

SEO Non-Branded Keywords Primal Co., Ltd. - Copyright All Rights Reserved

LinkedIn Sponsored In-Mail Primal Co., Ltd. - Copyright All Rights Reserved

Google AdWords Branded Search Primal Co., Ltd. - Copyright All Rights Reserved

Google AdWords/DoubleClick RemarkeDng Past Website Visitors Primal Co., Ltd. - Copyright All Rights Reserved

Instagram/Facebook RemarkeDng Past Website Visitors Primal Co., Ltd. - Copyright All Rights Reserved

SEO Branded Keywords Primal Co., Ltd. - Copyright All Rights Reserved

Contents 1. IntroducDon 2. Primal: Awareness, ConsideraDon, Desire [Insert Client Image] 3. Mad Appe: AcDon 4. Case Study

BRANDS USE ALL DIGITAL CHANNELS TO TELL PEOPLE WHO THEY ARE BUT WHY DO THEY NEED THAT WHEN THEY HAVE A WEBSITE

HOUSE OF CONVERSION : WEBSITE WHAT SHOULD BE DONE WHAT S DONE Bombarded audience with information The design is not up-to-date Lost track of what you are selling Photo based website Non-responsive design Well-structured navigation The design & layout represent brand identity Clear statement of the product or service Photo = Photo l Text = Text Built for MOBILE Optimised for SEO Primal Co., Ltd. - Copyright All Rights Reserved

NEED A NEW WEBSITE? NO, IT S EXPENSIVE..

WORDPRESS STRONG SEO SUPPORT TONS OF HELPFUL PLUG-INS REQUIRE A BIT OF CODING SKILLS IN ORDER TO GET SOME PART DONE THEMEFOREST.NET WIX EASY TO GET THE WEBSITE DONE IN NO TIME MAY HAVE A BIT OF LIMITATION TO LAYOUT SUBSCRIPTION FEE BASED CUSTOM CMS REQUIRE TIME TO DEVELOP NO LIMITATION ON BOTH FRONT AND BACK-END $$

META TAGS URL NAMES ALT TEXT ON-SITE PRACTICE

META TAGS URL NAMES ALT TEXT ON-SITE PRACTICE

META TAGS META TITLES = 50-60 Characters META DESCRIPTION = 140-160 Characters

META TAGS URL NAMES ALT TEXT ON-SITE PRACTICE

CROSSFIT CROSSFIT IN BANGKOK

CROSSFIT PEOPLE GENERALLY DON T INTEND TO BUY BUT TO LEARN. HIGH COMPETITIVE KEYWORD. CROSSFIT IN BANGKOK WHEN PEOPLE SEARCH FOR MORE SPECIFIC OR LONG TAIL, THEY INTEND TO BUY. LOW-MEDIUM COMPETITIVE KEYWORD, MULTIPLE WAYS TO WORK AROUND TO RANK HIGHER

META TAGS URL NAMES ALT TEXT ON-SITE PRACTICE

AVOID THESE URL! - www.madappe.com/40/p=222.html - - www.madappe.com/on_site_optimisation - - www.madappe.com/blog/this-seminar-is-so-awesome-i-could-cry-my-eyes-out -

META TAGS URL NAMES ALT TEXT ON-SITE PRACTICE

SOCIAL MEDIA OPTIMISATION

META TAGS URL NAMES ALT TEXT ON-SITE PRACTICE

THE MOST IMPORTANT FACTOR CONVERSION

USES OF THE CONVERSION TOOL ON THE HOME PAGE ON THE BLOG CONTACT US AS A CAMPAIGN

USES OF THE CONVERSION TOOL HOME PAGE

USES OF THE CONVERSION TOOL BLOG

USES OF THE CONVERSION TOOL CONTACT US

USES OF THE CONVERSION TOOL AS A CAMPAIGN

USES OF THE CONVERSION TOOL INTERACTION Primal Co., Ltd. - Copyright All Rights Reserved

MEASURE THE SUCCESS ANALYTICS

WHAT CAN BE TRACKED GENERAL WEBSITE TRAFFIC CUSTOMER JOURNEY MOST VISITED PAGE FUTURE IMPROVEMENT CONVERSION RATE

Contents 1. IntroducDon 2. Primal: Awareness, ConsideraDon, Desire [Insert Client Image] 3. Mad Appe: AcDon 4. Case Study

PXG Golf - Case Study YouTube Ads AdWords Search Facebook Lead Ads Website

LANDING PAGE WITH THE AIM TO CREATE RELEVANCY BETWEEN SEARCH CAMPAIGN AND CONTENT

Increase Club Figng Trial To get people to visit the centre for club fitting with the brand called PXG CHALLENGE Video, AdWords Search & FB Video, Search, Landing page, Facebook advertising SOLUTION 40 Leads per Month 40 Leads per Month 4 Sales/Deposits 3 ROI on Ad Expenditure RESULTS

Full-Service Digital Agency Services: - SEO - Search MarkeDng (PPC,SEM,AdWords) - Display [Insert MarkeDng/Media Client Image] Buying - Social Media Content & Management - Content MarkeDng Design & Development Agency Services: - Website Design & Development - Microwebsites - Online Branding - Landing Pages