American Dynamics 6 Technology Park Drive Westford, MA 01886-3140 Tele: 978-577-4000 Fax: 978-577-4392 www.americandynamics.net American Dynamics Licensing Instructions Thank you for registering one or more of the following American Dynamics products: Network Video Recorder Hybrid Appliance Attached to the email is a copy of the software license which you have purchased and successfully registered online. Please refer to your unique 15-character software serial number (found as part of the license file name) for future reference regarding this product. In order to be entitled to receive product support and any software updates, please be sure to maintain an active SSA (Software Support Agreement) contract. Important Note: Page 1: For and C CURE 9000, a new UnifiedInstaller is available starting from V4.5/V2.30 and higher that supports installing the following products: ( Application Server), (, Unified Client), (C CURE 9000 Client, C CURE 9000 Evaluation, C CURE Web Service, C CURE 9000 Client Auto Update). Pre-Requisite Information Page 2: Under Six (6) Steps to License (Summary) Page 3-6: Under Six (6) Steps to License (Detailed Instructions) Page 7: Under Five (5) Steps to License (Summary) Page 8-9: Under Five (5) Steps to License (Detailed Instructions) Page 10-12: Compatibility Matrix Page 13: Page 14: Page 15: Page 15: Compatibility and Configuration Matrix Software and License Upgrade Information Troubleshooting Tips for Licensing Software Who to Contact for Additional Support Pre-Requisite Information.... (All Versions) Before applying the license file received via email from the registration server, it is assumed that: a. SOFTWARE INSTALLED Software is installed and running on the intended host PC that meets/exceeds the system requirements (Operating System, Processor, Memory, Network, Graphics, Hard Disk Space) b. CORRECT HOST PC Software license file is being applied to the intended host PC which was registered. c. COMPATIBLE VERSION Software license file is being applied to the intended host PC using the same software version. (Application Server/ /) V4.6 License File V4.6x Software V4.5 License File V4.5x Software V4.4 License File V4.4x Software V4.3 License File V4.3x Software V4.2 License File V4.2x Software V4.1 License File V4.1x Software V4.0 License File V4.0x Software (NVR/Hybrid) V4.6 License File V4.6x Software V4.5 License File V4.5x Software V4.4 License File V4.4x Software V4.3 License File V4.3x Software V4.2 License File V4.2x Software V4.1 License File V4.1x Software V4.0 License File V4.0x Software d. CREDENTIALS Log into the or Unified host PC using the installer credentials to apply the license. Page 1 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Instructions on How to Apply the Software License Summary: Under Six (6) Steps to License.. (All Versions) The following six (6) or less steps are required to license your software: STEP #1 #2 #3 #4 #5 #6 INSTRUCTIONS FOR LICENSING VICTOR After registration, save your license file onto the host PC with the installed software. (e.g. V4.6 license would be _v46_x64_essxxxxxxxxxxxx_esslicense.lic) Launch the software used to manage the license (Run as administrator): V4.6/4.5 START > All Programs > Tyco > Licensing V4.4/4.3 START > All Programs > Tyco > > License V4.2 START > All Programs > Tyco > > Server Configuration V4.1/4.0 START > All Programs > Tyco > site manager Add the new license file: V4.6/4.5 Click <Add new license> on the Unified tab of License V4.4/4.3 Click <Add new license> on the tab of License V4.2 Click <Add new license> on the Licensing tab of Server Configuration V4.1/4.0 Click <Add new license> on the Licensing tab of site manager Note: In the event that the software does not automatically rename the older license files (e.g. V4.2, V4.1, V4.0), then you must go to the default license folder to rename or delete the older license files (e.g. default StormSurge_00.lic) so that only one valid license is present. V4.6 to V4.2: C:\Program Files (x86)\tyco\crossfire\license\ (For 32-bit OS, no (x86 ) in path) V4.1 to V4.0: C:\Program Files (x86)\tyco\\ (For 32-bit OS, no (x86 ) in path) In the event that the software does not automatically stop-and-restart the required services (e.g. V4.2, V4.1, V4.0), then you must do the following manually: a. Exit and then relaunch the application (Run as administrator) V4.2 Server Configuration V4.1/4.0 site manager b. Select Licensing tab to confirm only one valid license is listed. c. Select Services tab on Server Configuration (V4.2) or site manager (V4.1/4.0) d. Manually stop them by clicking the <Stop> button for CrossFire Framework Services and CrossFire Server Component Framework Service which will stop all extension services. e. Next, click <Start Service> button for CrossFire Framework Services and CrossFire Server Component Framework Service which will start all of the applicable Extension Services. f. If needed, check the Enabled box for any Extension Services and then click <Start Service>. CrossFire Framework Service Status: Running CrossFire Server Component Framework Service Status: Running <Other applicable Extension Services> Status: Running Verify that the software, license and database are all working correctly by checking each tab: V4.6/4.5 START > All Programs > Tyco > Server Configuration & Licensing V4.4/4.3 START > All Programs > Tyco > > Server Configuration & License V4.2 START > All Programs > Tyco > > Server Configuration V4.1/4.0 START > All Programs > Tyco > site manager Services tab: All standard & licensed items should show Status Running Server Components tab: All applicable items should show Status Running Database tab: All database entries should show Status VALID Settings tab: Enable Duplex Channel should be the only one Enabled Licensing (V4.6/4.5): All applicable feature set items should be Enabled plus QTY License (V4.3/4.4): All applicable feature set items should be Enabled plus QTY Licensing tab (V4.2/4.1/4.0): All applicable feature set items should be Enabled plus QTY Restart all Unified Client applications after upgrading the license: On all unified client PCs, close and relaunch the unified client software to reestablish authorization/connectivity with updated license. Note: All unified client software (e.g. V4.6) must be running the same version as the Application Server/ software (e.g. V4.6) to ensure compatibility. Application Server/ V4.6, V4.5 V4.4, V4.3 V4.2 V4.1, V4.0 V4.6, V4.5 V4.4, V4.3 Application Server or or Unified Client V4.6x V4.6x V4.5x V4.5x V4.4x V4.4x V4.3x V4.3x V4.2x V4.2x V4.1x V4.1x V4.0x V4.0x For further details, please proceed to review the following pages for details on how to license Unified Video Management System. Page 2 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Step 1 Save the license file (All Versions) After successfully registering online (New 1 st Time Install or Update Existing License) and receiving your license file via email, proceed to save the license file to the local hard drive or USB stick. SW Version V4.6x * V4.6 V4.5x * V4.5.1 * V4.5 V4.4x * V4.4.1 * V4.4 V4.3x * V4.3 V4.2x * V4.2.1 * V4.2 V4.1x * V4.1 V4.0x * V4.02 * V4.01 * V4.0 Note1: Note2: SW Type Application Server Host OS Version Required License File Version Examples of License File Name (HostPCName_Version_OS_SerialNumber_esslicense.lic) 64-bit V4.6 64-bit e.g. MyVictorPC_v46_x64_ESSxxxxxxxxxxxx_esslicense.lic 32-bit V4.6 32-bit e.g. MyVictorPC_v46_x86_ESSxxxxxxxxxxxx_esslicense.lic 32/64-bit V4.6 32-bit only e.g. MyVictorPC_v46_x86_ESSxxxxxxxxxxxx_esslicense.lic Application Server 64-bit V4.5 64-bit e.g. MyVictorPC_v45_x64_ESSxxxxxxxxxxxx_esslicense.lic 32-bit V4.5 32-bit e.g. MyVictorPC_v45_x86_ESSxxxxxxxxxxxx_esslicense.lic 32/64-bit V4.5 32-bit only e.g. MyVictorPC_v45_x86_ESSxxxxxxxxxxxx_esslicense.lic 64-bit V4.4 64-bit e.g. MyVictorPC_v44_x64_ESSxxxxxxxxxxxx_esslicense.lic 32-bit V4.4 32-bit e.g. MyVictorPC_v44_x86_ESSxxxxxxxxxxxx_esslicense.lic 64-bit V4.4 64-bit e.g. MyVictorPC_v44_x64_ESSxxxxxxxxxxxx_esslicense.lic 32-bit V4.4 32-bit e.g. MyVictorPC_v44_x86_ESSxxxxxxxxxxxx_esslicense.lic 64-bit V4.3 64-bit e.g. MyVictorPC_v43_x64_ESSxxxxxxxxxxxx_esslicense.lic 32-bit V4.3 32-bit e.g. MyVictorPC_v43_x86_ESSxxxxxxxxxxxx_esslicense.lic 64-bit V4.3 64-bit e.g. MyVictorPC_v43_x64_ESSxxxxxxxxxxxx_esslicense.lic 32-bit V4.3 32-bit e.g. MyVictorPC_v43_x86_ESSxxxxxxxxxxxx_esslicense.lic 64-bit V4.2 64-bit e.g. MyVictorPC_v42_x64_ESSxxxxxxxxxxxx_esslicense.lic 32-bit V4.2 32-bit e.g. MyVictorPC_v42_x86_ESSxxxxxxxxxxxx_esslicense.lic 32/64-bit V4.1 32-bit e.g. MyVictorPC_v41_x86_ESSxxxxxxxxxxxx_esslicense.lic 32/64-bit V4.0 32-bit e.g. MyVictorPC_v40_x86_ESSxxxxxxxxxxxx_esslicense.lic If the license was registered using a ML generated from a different host PC, then it will not work. If the license was registered for a version that is not the same version running on the host PC, then it will not work. Step 2 Launch the application used to manage the license (Run as administrator). (All Versions) Proceed to launch the application. In some circumstances you must right-click and select Run as administrator. version Shortcut (On Desktop) Program File V4.6x, V4.5x Licensing START > All Programs > Tyco > Licensing V4.4x, V4.3x License START > All Programs > Tyco > > License V4.2x Server Configuration START > All Programs > Tyco > > Server Configuration V4.1x, V4.0x site manager START > All Programs > Tyco > site manager Step 3 Add the new license file. (All Versions) Click the <Add new license> button on the application. Proceed to select the license file (from Step #1) and then click Open. This will automatically move the license file (*.LIC) into the appropriate default license directory so that the software will recognize the license. version Application Location of <Add new license> button V4.6x, V4.5x Licensing Select the Unified tab on License V4.4x, V4.3x License Select the tab on License V4.2x Server Configuration Select the Licensing tab on Server Configuration V4.1x, V4.0x site manager Select the Licensing tab on site manager Note1: For V4.6/4.5/4.4/4.3, the License will attempt to automatically rename any older license files and then restart the services to invoke the new license file. Page 3 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Note2: If the server is Unified where both and C CURE 9000 compatible software products are both installed and sharing a common database, then you will need to be running on a 64-bit OS and have two license files present in the default license directory: Application Server/ C CURE 9000 V4.6 V2.40 Standalone/SAS/MAS V4.5.1 V2.30R2 Standalone/SAS/MAS V4.5 V2.30 Standalone/SAS/MAS V4.4.1 V2.20 Standalone V4.4 V2.20 Standalone V4.3 V2.20 Standalone V4.3 V2.10 R2P1 Standalone V4.2.1 V2.10 R2P1 Standalone Unified Systems Licensing Notes license file must have the required C CURE 9000 Unified license option C CURE license file must have the required Unified license option Note: License add-on features are ordered by the SWH Dealer of Record. Step 3a If needed, manually remove/delete any older license files.(required for V4.2/4.1/4.0) For V4.2/4.1/4.0 versions of, you must manually navigate to the default license directory and then rename or delete the older license files (including any of the temporary StormSurge files) to ensure that a single compatible license file is present. 1. Launch Windows Explorer and navigate to the default license directory (see chart below). 2. Rename or delete any TEMP ( StormSurge ) and older license files (.LIC). 3. There should only be one license file present that is compatible with the host PC, software version and OS. Versions Default License Directory (for 32-bit host OS) Default License Directory (for 64-bit host OS) V4.6x, V4.5x, V4.4x, V4.3x, V4.2x C:\Program Files\Tyco\CrossFire\License\ C:\Program Files (x86)\tyco\crossfire\license\ V4.1x, V4.0x C:\Program Files\Tyco\\ C:\Program Files (x86)\tyco\\ Step 4 If needed, manually Stop-and-Start the Services..(Required for V4.2/4.1/4.0) Versions Application Exception V4.6x, V4.5x V4.4x, V4.3x, V4.2x V4.1x, V4.0x Server Configuration Server Configuration Not for 1. Proceed to exist and relaunch the application (see list above). In some circumstances you must right-click and select Run as administrator. 2. From the Services tab, click the <Stop> button for CrossFire Framework Service and CrossFire Server Component Framework Service. Note: Wait for all Framework Services and Extension Services to automatically change to Status: Stopped. 3. Proceed to click the <Start> button for CrossFire Framework Service and for CrossFire Server Component Framework Service. and wait for Status: Running. Note: After both CrossFire Framework Services show Status: Running, all other applicable Extension Services should automatically change back to Status: Running. 4. If some any of the needed Extension Services are not showing Status: Running, then proceed to check the Enabled box next to the required Extension Service and then click the <Start> button. Page 4 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Step 5 Confirm the status of the software. (All Versions) For the software to function correctly, the license, services and database must all be valid: Services tabs Expected Results Application Server Components Database Settings Licensing Status: Running For all standard and licensed items If Not Licensed or Stopped, then contact Tech Support. Status: Running For all applicable items If Not Licensed or Stopped, then contact Tech Support. Status: VALID For all database entries If INVALID, then contact Tech Support. Enabled For Enable Duplex Channel And is using the correct Network Settings If different, then contact Tech Support. a. A single/compatible license in the designated directory If more than one license, then redo Step #3a above. b. The version should match the license file version V4.6 License V4.6x Software V4.5 License V4.5x Software V4.4 License V4.4x Software V4.3 License V4.3x Software V4.2 License V4.2x Software V4.1 License V4.1x Software V4.0 License V4.0x Software If not compatible, then do one of the following: Register online for the correct license file version Upgrade the software version c. The SSA expiration date (for Permanent licenses) should be valid. If Expired, then contact your American Dynamics integrator or SSA Team for a price quote to purchase one. d. All applicable Feature Set items should either be Enabled and/or accurate QTY If not accurate, then contact Customer Service to verify your order was processed (refer to Entitlement PDF email). Application Server (not applicable for ) ============================= V4.6x/4.5x/4.4x/4.3x/4.2x: Use the Server Configuration application V4.1x/4.0x: Use the site manager application V4.6x/4.5x: Application Server ============================= Use tab on License application V4.4x/4.3x: V4.2x: Use the License application Use Licensing tab on Server Configuration application V4.1x/4.0x: Use Licensing tab on site manager application Page 5 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Step 6 Relaunch or upgrade all Unified Client software (All Versions) The Unified Client software must either be relaunched or upgraded to the compatible version of the server. Below are the possible scenarios and actions that need to be taken: Application Server / / System Software Status No Change OR Patch Update Only (e.g. V4.5 => V4.5.1) (e.g. V4.4 => V4.4.1) (e.g. V4.2 => V4.2.1) (e.g. V4.1 => V4.1.2) (e.g. V4.0 => V4.0.2) (e.g. V4.0 => V4.0.1) Upgraded to Newer Software Version (e.g. V4.5 => V4.6) (e.g. V4.4 => V4.5) (e.g. V4.3 => V4.4/4.5) (e.g. V4.2 => V4.3/4.4) (e.g. V4.1 => V4.2/4.3) (e.g. V4.0 => V4.1/4.2) Install onto a different host PC OR Changes to the hardware (e.g. motherboard, NIC, boot drive) a. No Change License Status b. Updated same version license to support add-on features c. Updated same version license file to support new SSA extension a. Updated license file to support newer software version b. Updated license file to support newer software version plus add-on features. c. Updated license file to support newer software version plus new SSA extension. Note1: Original license will not work on a different host PC Note2: Original license may not work due to hardware change on host PC Note3: Original version of license will not work on newer version of software. Actions Items 1. All clients must exit the unified client software. 2. All clients must relaunch unified client and log back into the server ( or or Application Server or Unified). 1. All clients must exit the unified client software. 2. All clients must upgrade the unified client software to the same version as the server ( or or Application Server or Unified). 3. All clients must launch the updated unified client and log back into the server ( or or Application Server or Unified). 1. administrator must email the Licensing Team (LicenseSW@tycoint.com) and provide the following information: a. Software Serial Number or original license file b. ML file generated from new replacement server c. Version of the installed server ( or or Application Server or Unified) d. Explanation of what caused need to change/modify server 2. If request is approved, then email will be sent with updated license file. 3. Apply updated license file. 4. All clients must exit the unified client software. 5. If newer software version, then all clients must upgrade the unified client software before launching the Unified Client and log into the server ( or or Application Server or Unified). For more information, please refer to the User Manual for details. Page 6 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
========= ======= ======= ====== ======= ======= ====== ======= ======= ====== ======= ====== ======= ======= ====== ======= ======= ====== ======= ======= ====== ======= ====== ======= ======= ====== ======= ======= ====== ======= ======= ====== ======= ====== ======= ======= ==== ========= ======= ======= ====== ======= ======= ====== ======= ======= ====== ======= ====== ======= ======= ====== ======= ======= ====== ======= ======= ====== ======= ====== ======= ======= ====== ======= ======= ====== ======= ======= ====== ======= ====== ======= ======= ==== ========= ======= ======= ====== ======= ======= ====== ======= ======= ====== ======= ====== ======= ======= ====== ======= = Instructions on How to Apply the Software License ( NVR and Hybrid) Summary: Under Five (5) Steps to License (All Versions) The following five (5) or less steps are required to license your software: STEP #1 #2 #3 #4 #5 INSTRUCTIONS FOR LICENSING VIDEOEDGE (VE) After registration, save your license file onto a remote client PC. Note: For Hybrid, the analog channels are not part of the software (IP) license file because the model will determine the number of physical analog input channels available for the recorder. (V4.6/4.5/4.4/4.3/4.2 licenses will have.lic extension (V4.1/4.0 licenses will have.nv4 extension e.g. 64cam_v46_NV4xxxxxxxxxxxx_nv4license.lic) e.g. 64cam_v41_NV4xxxxxxxxxxxx_nv4license.nv4) Log into Web Admin GUI by launching Internet Explorer V7+ and going to the IP address. Note1: Note2: The following are defaults if no DHCP or no static IP is assigned to the (IP, Username, Password) V4.2+ supports Mozilla Firefox in the SuSE Enterprise Linux Desktop, but without video From the browser, navigate to the licensing page to apply the license file. a. Access the licensing page by entering the following URL for the recorder (see chart below): (From the Local Desktop) V4.6/4.5/4.4/4.3/4.2 localhost/welcome/setup (From a Remote Client) V4.6/4.5/4.4 http://<nvripaddress>/welcome/setup (From a Remote Client) V4.3/4.2 http://<nvripaddress>/ system/licensing (From a Remote Client) V4.1/4.0 http://<nvripaddress>/ admin-cgi/license b. Click the <Browse> button to select the license file (Step #1) c. Click the <Apply Permanent License> button to upload the license file. Note1: V4.6/4.5/4.4/4.3/4.2 licenses are based on # of IP addresses and are capable of supporting the optional add-on license for server-side Analytic channels. Note2: V4.1/V4.0 licenses are based on # of channels or slots, and will auto-reboot when a valid license is applied d. Close the browser and relaunch it to access the licensing page again to confirm that the license has been applied. Note3: V4.1/V4.0 click on the About link on top-right corner or go to (http://<nvripaddress>/help.shtml) After confirming that the license has been updated, proceed to update the storage database: a. Click on Administration link on center of web brower b. Click on Storage Config link (http://<nvrip>/admin-cgi/displaystorageconfig) c. Click <Set> on Number of Storage Sections after specifying the QTY require d. <Set> again to confirm the Number of Storage Sections Note: The NVR will auto-reboot when changes are made to the Storage Sections. After the is back online, log back into using the web browser to confirm that the storage database has been updated to match the license: a. Click on Administration link on center of web page b. Click on Storage Config link (http://<nvrip>/admin-cgi/displaystorageconfig) c. Click on the last Storage Section to confirm that the Last Camera value matches the number of licensed channels/slots VE NVR/Hybrid V4.6, V4.5 V4.4, V4.3 V4.2 V4.6: 10.10.10.10 admidmin V4.5 to V4.2: 10.10.10.10 admin/ VIDEO!edge23 VE NVR V4.1, V4.0 V4.1 to V4.0: 10.10.10.10 admidmin For further details, please proceed to review the following pages for details on how to license NVR or Hybrid Appliance. Page 7 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Step 1 Save the license file. (All Versions) After successfully registering online (New 1 st Time Install or Update Existing License) and receiving your license file via email, proceed to save the license file to the local hard drive or USB stick of a remote client PC. SW Version Type V4.6x V4.5x V4.4x V4.3x V4.21 Required License File Version Examples of License File Name (CamQTY_Version_SerialNumber_nv4license.lic/nv4) License Format NVR V4.6 e.g. 64Cam_v46_NV4xxxxxxxxxxxx_nv4license.lic License based on # of video IP address Hybrid V4.6 e.g. 64Cam_v46_NV4xxxxxxxxxxxx_nv4license.lic Optional # of server-side video analytic channels NVR V4.5 e.g. 64Cam_v45_NV4xxxxxxxxxxxx_nv4license.lic License based on # of video IP address Hybrid V4.5 e.g. 64Cam_v45_NV4xxxxxxxxxxxx_nv4license.lic Optional # of server-side video analytic channels NVR V4.4 e.g. 64Cam_v44_NV4xxxxxxxxxxxx_nv4license.lic License based on # of video IP address Hybrid V4.4 e.g. 64Cam_v44_NV4xxxxxxxxxxxx_nv4license.lic Optional # of server-side video analytic channels NVR V4.3 e.g. 64Cam_v43_NV4xxxxxxxxxxxx_nv4license.lic License based on # of video IP address Hybrid V4.3 e.g. 64Cam_v43_NV4xxxxxxxxxxxx_nv4license.lic Optional # of server-side video analytic channels NVR V4.2 e.g. 64Cam_v42_NV4xxxxxxxxxxxx_nv4license.lic License based on # of video IP address Hybrid V4.2 e.g. 64Cam_v42_NV4xxxxxxxxxxxx_nv4license.lic Optional # of server-side video analytic channels V4.2 NVR V4.2 e.g. 64Cam_v42_NV4xxxxxxxxxxxx_nv4license.nv4 License based on # of video IP address Optional # of server-side video analytic channels V4.1x NVR V4.1 e.g. 64Cam_v41_NV4xxxxxxxxxxxx_nv4license.nv4 License based on # of video channels or slots V4.0x NVR V4.0 e.g. 64Cam_v40_NV4xxxxxxxxxxxx_nv4license.nv4 License based on # of video channels or slots Note1: Note2: Note3: If the license was registered using a NVR generated file from a different server, then it will not work. If the license was registered for a version that is not the same version running on the server, then it will not work. For Hybrid, the analog channels are not part of the software license file because the model number will determine the number of physical analog input channels available for the recorder. Step 2 Launch a web browser from a remote client to access the. (All Versions) Log into the Web Administration page by launching the web browser and entering the IP address of the Server. Note1: Note2: Default IP Address Default Login Client Supported SW Version (if no DHCP) User Name Password Type Web Browser V4.6x 10.10.10.10 admin admin V4.5x, V4.4x, V4.3x, V4.2x 10.10.10.10 admin VIDEO!edge23 Remote Client PC Local Client Remote Client PC Local Client Microsoft Internet Explorer (V7+) Mozilla Firefox Microsoft Internet Explorer (V7+) Mozilla Firefox V4.1x, V4.0x 10.10.10.10 admin admin Remote Client PC Microsoft Internet Explorer (V7+) User Name and Password are case sensitive. Mozilla Firefox (default browser on VE Server) will NOT display video due to no QuickTime plug-in on SuSE Enterprise Linux OS. Step 3 Navigate to the license page and apply the license file. (All Versions) From the Web Administration interface, 1. Navigate to the License page of : SW Version V4.6x, V4.5x, V4.4x, V4.3x, V4.2x Remote client: Remote client: Local NVR desktop: URL of License Page http://<nvripaddress>/system/licensing http://<nvripaddress>/welcome/setup localhost/welcome/setup V4.1x, V4.0x Remote client: http://<nvripaddress>/admin-cgi/license Note: 2. Click <Browse> to locate the license file (Step #1), and then click <Open> to select it. 3. Click <Apply Permanent License> to upload the license file. Trial License Message If the trail license is still running (no permanent license applied to the NVR), then the time remaining for the trial period will be displayed automatically. Important Note: Select the license that was generated for the target server and software version. SW Version Status Page 8 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
V4.6x After applying compatible and valid V4.6 license file, the system will not require a reboot. V4.5x After applying compatible and valid V4.5 license file, the system will not require a reboot. V4.4x After applying compatible and valid V4.4 license file, the system will not require a reboot. V4.3x After applying compatible and valid V4.3 license file, the system will not require a reboot. V4.2x After applying compatible and valid V4.2 license file, the system will not require a reboot. V4.1x After applying compatible and valid V4.1 license file, the system will reboot automatically. V4.0x After applying compatible and valid V4.0 license file, the system will reboot automatically. 4. Close the browser and relaunch it to access the licensing page again to confirm that the license has been applied. Note: For (V4.6x/4.5x/4.4x/4.3x/4.2x), the license status will dynamically be updated: Note: For (V4.1x/4.0x), click on the About link on the top-right corner or navigate to the page (http://<nvripaddress>/help.shtml) to confirm the # of licensed channels or slots matches the quantity specified by the applied license file (Step #1 above) Step 4 Update the storage database.. (Required for V4.1/4.0) After the NVR (V4.1x, V4.0x) license status has been confirmed, proceed to update the NVR storage database via the web browser: 1. Click on the Administration link located near the center of the web page 2. Next, click on the Storage Config link to navigate to the Storage Configuration page (http://<nvrip>/admin-cgi/displaystorageconfig). Important Note: If any changes are needed to the Storage Configuration due to the additional licensed cameras, then refer to the NVR User Manual or American Dynamics technical support for assistance. 3. Click <Set> on the Number of Storage Sections (assuming the current value does not need to be increased) 4. Click <Set> again to confirm the Number of Storage Sections required Note: The NVR will auto-reboot to activate the applied storage database settings. Step 5 Confirm status of storage database.. (Required for V4.1/4.0) After the NVR (V4.1x, V4.0x) is back online, proceed to log back into the NVR via the web browser to confirm that the storage database has been updated to match the license: 1. Click on Administration link on center of web page 2. Click on Storage Config link (http://<nvrip>/admin-cgi/displaystorageconfig) 3. Click on the last Storage Section to confirm that the Last Camera Slot # assigned to the last Storage Section matches the number of licensed cameras. For more information, please refer to the User Manual. Page 9 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Legend Compatibility Matrix. (All Versions) Client Interoperability Application Server SW: V4.6 SW: V4.5.1 SW: V4.5 Application Server Application Server AD unified client V4.6 V4.6 V4.5.1 V4.5.1 V4.5 V4.5 Additional client connections 2 2 2 Additional agent connections 2 2 2 POS Point-of-Sale Support 2 2 2 Video Web Service Access Intrusion Fire AD NVR 4.6-4.0 4.6-4.0 4.5.1-4.0 4.5.1-4.0 4.5-4.0 4.5-4.0 AD Hybrid Appliance 4.6-4.2.1 4.6-4.2.1 4.5.1-4.2.1 4.5.1-4.2.1 4.5-4.2.1 4.5-4.2.1 AD Intellex DVR AD HDVR ExacqVision Note: Standard starting with V4.5 it is combined into HDVR driver Combined w/hdvr Driver Combined w/hdvr Driver Combined w/hdvr Driver Combined w/hdvr Driver Combined w/hdvr Driver Combined w/hdvr Driver AD TVR Matrix DVR 26 26 Web Service 26 26 SWH C CURE 9000 ( Unified ) 2.40 1356 2.30 R2 1356 2.30 1356 Kantech Entrapass (Corporate Edit.) 36 36 36 DSC Power Series 36 16 16 DSC Neo ITV2 36 Sur-Gard 36 36 36 Bosch Receiver 267 267 267 Galaxy 267 Simplex 4100U/ES 346 1346 1346 MZ Technology 36 36 1346 Intercom Real-Time Locator TOA (AiPhone) 26 26 Commend 26 26 Elpas 36 36 KONE 267 Elevator Otis 267 ThyssenKrupp 267 LDAP Import Watcher LDAP 2 1 Requires Unified server configuration (see below) Contact your Software House Dealer of Record V4.6 & V2.40 C CURE 9000 V4.5.1 & V2.30R2 C CURE 9000 V4.5 & V2.30 C CURE 9000 V4.4 & V2.20 C CURE 9000 V4.3 & V2.20 C CURE 9000 V4.3 & V2.10r2P1 C CURE 9000 V4.2.1 & V2.10r2P1 C CURE 9000 2 Requires purchasing add-on license option for Contact your American Dynamics Integrator 3 Requires add-on license option for Contact your American Dynamics Integrator 4 Requires purchasing add-on license option for C CURE 9000 Contact your Software House Dealer of Record 5 Requires add-on license option for C CURE 9000 Contact your Software House Dealer of Record 6 Requires installation of Server and/or Client Component Drivers Check web site or UnifiedInstaller for required drivers & versions 7 If Unified server, then add-on license for OR C CURE (not both) Check web site or UnifiedInstaller for required drivers & versions RED Items indicate new for the most recent release For the latest information and details, please go to the American Dynamics Web Page 10 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Legend Client Interoperability SW: V4.4x SW: V4.3 SW: V4.21 AD unified client V4.4x V4.4x V4.3 V4.3 V4.21 Additional client connections 2 2 2 Additional agent connections 2 2 2 POS Point-of-Sale Support 2 2 Video Web Service Access Intrusion Fire AD NVR 4.4x-4.0x 4.4x-4.0x 4.3x-4.0x 4.3x-4.0x 4.2.1-4.0x AD Hybrid Appliance 4.4x-4.2.1 4.4x-4.2.1 4.3x-4.2.1 4.3x-4.2.1 4.2.1 AD Intellex DVR AD HDVR ExacqVision 3 3 3 3 3 AD TVR Matrix DVR Web Service SWH C CURE 9000 ( Unified ) 2.20 1356 Only 2.20 1356 or 2.10r2p1 1356 2.10r2p1 1356 Kantech Entrapass (Corporate Edit.) 36 DSC Power Series 16 16 16 DSC Neo ITV2 Sur-Gard 36 36 36 Bosch Receiver 26 26 26 Simplex 4100U/ES 1346 1346 1346 MZ Technology 1346 1346 1346 1 Requires Unified server configuration (see below) Contact your Software House Dealer of Record Only V4.6 & V2.40 C CURE 9000 V4.5.1 & V2.30R2 C CURE 9000 V4.5 & V2.30 C CURE 9000 V4.4 & V2.20 C CURE 9000 V4.3 & V2.20 C CURE 9000 V4.3 & V2.10r2P1 C CURE 9000 V4.2.1 & V2.10r2P1 C CURE 9000 2 Requires purchasing add-on license option for Contact your American Dynamics Integrator 3 Requires add-on license option for Contact your American Dynamics Integrator 4 Requires purchasing add-on license option for C CURE 9000 Contact your Software House Dealer of Record 5 Requires add-on license option for C CURE 9000 Contact your Software House Dealer of Record 6 Requires installation of Server and/or Client Component Drivers Check web site or UnifiedInstaller for required drivers & versions 7 If Unified server, then add-on license for OR C CURE (not both) Check web site or UnifiedInstaller for required drivers & versions For the latest information and details, please go to the American Dynamics Web Page 11 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Legend Client Video Interoperability SW: V4.2 SW: V4.1x SW: V4.0x AD unified client V4.2 V4.1x V4.0x Additional client connections 2 2 2 Additional agent connections 2 2 AD NVR 4.2x-4.0x 4.1x-4.0x 4.0x AD Hybrid Appliance AD Intellex DVR AD HDVR ExacqVision 3 4.5.14.24771 4.6.13.26776 4.9.9.30636 5.0/4.3/4.2/ 4.1/4.0/3.2 1.6/1.5/1.4 4.2/4.1/4.0/ 3.2 1 Requires Unified server configuration (see below) Contact your Software House Dealer of Record V4.6 & V2.40 C CURE 9000 V4.5.1 & V2.30R2 C CURE 9000 V4.5 & V2.30 C CURE 9000 V4.4 & V2.20 C CURE 9000 V4.3 & V2.20 C CURE 9000 V4.3 & V2.10r2P1 C CURE 9000 V4.2.1 & V2.10r2P1 C CURE 9000 2 Requires purchasing add-on license option for Contact your American Dynamics Integrator 3 Requires add-on license option for Contact your American Dynamics Integrator 4 Requires purchasing add-on license option for C CURE 9000 Contact your Software House Dealer of Record 5 Requires add-on license option for C CURE 9000 Contact your Software House Dealer of Record 6 Requires installation of Server and/or Client Component Drivers Check web site or UnifiedInstaller for required drivers & versions 7 If Unified server, then add-on license for OR C CURE (not both) Check web site or UnifiedInstaller for required drivers & versions For the latest information and details, please go to the American Dynamics Web Page 12 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Legend Compatibility and Configuration Matrix (All Versions) Interoperability Unified /C CURE 9000 AD Application Server AD AD Unified Client AD AD Unified Client (Single/Local) NVR/Hybrid SW: V4.6x 6 NVR/Hybrid SW: V4.5x 16 V4.6 V4.5 V4.5.1 V4.6 & V4.6 & V4.5x & V4.5x & NVR/Hybrid SW: V4.4x 16 NVR/Hybrid SW: V4.3x 16 Hybrid Only SW: V4.21 16 V4.4 V4.3 V4.2.1 V4.4 & V4.4 & V4.3 & V4.3 & V4.2.1 & Local Client Local Client 16 Hybrid 16 Hybrid 16 Hybrid 16 Hybrid 16 Hybrid Options Micro Configs NVR Configs Camera Licenses 34 34 34 34 34 Video Analytics Licenses 5 5 5 5 5 VE Micro Appliance (4-Port POE) 16 16 VE Micro Appliance (8-Port POE) 16 16 VE NVR Bundled Server (Tower) VE NVR Bundled Server (Desktop) Optiplex E 1 VE NVR Bundled Server (Rack) PE-R720 1 PE-R720 1 PE-R720 1 PE-R720 1 PE-R710 1 VE NVR Software Only 1 1 1 1 Note: Hybrid Maximum Cameras (Analog plus IP) Analog + Y IP Analog + Y IP Analog + Y IP Analog + Y IP Analog + Y IP VE Hybrid Appliance (Desktop) 16 (8+8),,(0+16) (8+8),,(0+16) (8+8),,(0+16) (8+8),,(0+16) (8+8),,(0+16) Hybrid VE Hybrid Appliance (2U Rack) 16 (16+16),,(0+32) (16+16),,(0+32) (16+16),,(0+32) (16+16),,(0+32) (16+16),,(0+32) Models VE Hybrid Appliance (3U Rack) 16 (32+32),,(0+64) (32+32),,(0+64) (32+32),,(0+64) (32+32),,(0+64) (32+32),,(0+64) Interoperability AD AD Unified Client NVR Only SW: V4.2 1 NVR Only SW: V4.1x NVR Only SW: V4.0x 1 V4.2 V4.1 V4.0 V4.01 V4.2 & V4.1 & V4.0x & Options NVR Models Camera Licenses 34 24 24 Video Analytics Licenses 5 VE NVR Bundled Server (Tower) No PE-T300 1 PE-T310 1 VE NVR Bundled Server (Desktop) Optiplex E 1 No VE NVR Bundled Server (Rack) PE-R710 1 PE-R720 1 PE-R710 1 PE-2950 1 PE-R710 1 VE NVR Software Only 1 1 Software can be upgraded to newer versions Confirm SSA status and check web site for new versions 2 Camera Licensing is based on Per Video Channel or Slot e.g. 4-Channel encoder with 1 IP address requires 4 CAM License 3 Camera Licensing is based on Per IP Address e.g. 4-Channel encoder with 1 IP address requires 1 CAM License 4 Support additional cameras requires purchasing add-on license Contact your American Dynamics Integrator 5 Support additional video analytic channels requires purchasing add-on license Contact your American Dynamics Integrator 6 Support VE Local Client requires Desktop or Hybrid platforms e.g. Optiplex E, Micro, Hybrid Appliance (Desktop, 2U, 3U) For the latest information and details, please go to the American Dynamics Web Note: Local Client will impact max performance of VE Page 13 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Software and License Upgrade Information (All Versions) Warranty/SSA Status Category Description If License is VALID: PERMANENT License In Warranty SSA is Valid Note: Warranty starts at time of 1 st Time Registration DEMO License Time is Still Valid Note: Demo Period starts at time of 1 st Time Registration TEMP License Time is Still Valid Note: Temp starts at time of 1 st Time Registration Notification Software Software Updates License (New) License Updates Tech Support Purchases The software will show status of expiration date or time remaining before it expires and client software may provide warning when expiration date is approaching. The current software will continue to operate as normal if the compatible TEMP or DEMO or PERMANENT license is being used. Customer is entitled to receive free software updates on the product they purchased. Customer is entitled to register online for the first license file for a new software serial number. A license will be emailed that will be compatible with the current installed software version and purchased feature set (e.g. # of cameras or client connections, etc). When registering a new software serial number ( 1 st Time Install option), the SSA expiration date will be extended to one year from the date of registration. Customer is entitled to register online for the updated license. A license will be emailed that will be compatible with the current installed software version and purchased feature set (e.g. # of cameras or client connections, etc.) Customer is entitled to receive free support on the product they purchased. Customer can submit orders for any add-ons or SSA for their current product will receive an Entitlement PDF email after it has been processed, and then must register online to receive an updated license file to apply to the software product. If License is EPIRED: PERMANENT License Out of Warranty SSA has Expired DEMO License Time has Expired TEMP License Time has Expired Notification Software Software Updates License Updates Tech Support SSA Admin Sales Purchases Software will show expired date and client software may provide warning that software license is expired. When the software is using a: PERMANENT License (purchased/registered), it will continue to work. TEMP License (generated automatically during installation), it will STOP working. DEMO License, it will STOP working. Customer is NOT entitled to receive free software updates. Customer is NOT entitled to receive free licenses (same or newer version). Customer is NOT entitled to receive free technical support. PERMANENT License: Customer to contact SSA Admin to receive a quote to purchase SSA (Software Support Agreement) renewal. DEMO License: Customer to contact sales to receive a quote to purchase the software. TEMP License: Customer to contact sales to receive a quote to purchase the software. PERMANENT License: Customer can submit orders for any add-ons or SSA for their current product. However, if SSA is still expired, must contact the Licensing Department (licensesw@tycoint.com) to request for a manual same-version license file because unable to register online for an updated license file. Note: Only users with authorized log in credentials (e.g. American Dynamics integrators, consultants, employees) have the ability to access the: American Dynamics Registration page (http://www.americandynamics.net/support/registerdefault.aspx) American Dynamics Software Downloads page (http://www.americandynamics.net/support/softwaredownloads.aspx) SSA Start Date for PERMAMENT Licenses Original date for successful NEW 1 ST TIME INSTALL online registrations WARNING: Before attempting to update any software product, please be sure that: a. The product is IN WARRANTY or UNDER VALID SSA to qualify for an updated license file to support the newer software version. b. All of the documentation related to the product (User Manual) and any applicable updates (Release Notes, Technical Bulletins, etc.) must be reviewed to understand the changes and how it may or may not impact your installation site. c. If the software is integrated with other systems (e.g. video, access control, analytics, intrusion, alarm, fire, elevator, intercom, PSIM, etc.), then verify that the integration will support the newer software version (interoperability) to avoid any unexpected compatibility issue after completing the upgrade. Page 14 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46
Troubleshooting Tips for Licensing the Software. (All Versions) Licensing Issue License Type Things to Try or Check License did not work License did not work and is still using TEMP license License isn t supporting the newly purchased addon(s) and/or SSA License isn t supporting the integration(s) Cannot successfully upgrade the software Permanent Demo Temp Permanent Demo Temp Demo Temp Permanent Demo Permanent Permanent Demo Temp Permanent Demo Temp Note: The three types of licenses are: Is the license file version and software version the same? V4.x License File (used with ) V4.x Software Version (V4.6 V4.6x, V4.5 V4.5x, V4.4 V4.4x, V4.3 V4.3x, V4.2 V4.2x, V4.1 V4.1x, V4.0 V4.0x) Is the license file compatible with the intended host PC? Registration with Permanent or Demo serial number was processed using software-generated file from intended host PC The license file being used is not from different host PC Has the expiration date been reached? If so, then need to purchase the software. Is there only ONE license file for present in the designated license folder? Single license file exists that is compatible with the current the software version Single license file exists that is compatible with the host PC a. Was an order submitted/processed for the add-ons and/or SSA? b. Was an email received with an Entitlement document (updated details)? c. Was the online registration completed using the Updated Existing License? d. Was an email received with a License File and AD Licensing Instructions? e. Was the updated license file applied? f. Were all steps outlined in the latest AD Licensing Instructions completed? Does the version of software support the integrations you are using? (Refer to compatibility chart for details) Did you install the required server/client components? Does the license support the integrations (free and/or purchased options)? Are you logged into the application and host PC with admin-level credentials? Are you using the same login account that was used on the host PC when it first installed and SQL database (SQL requires this)? Temp: Auto-generated by the software (StormSurge.lic) when installed on the host PC Default 60-days and no SSA Demo: Emailed after successfully registering online using a demo serial number Set expiration date and no SSA Permanent: Emailed after successfully registering online using a purchased serial number No expiration date and 1 year SSA Original registration date of NEW 1 ST TIME INSTALL will determine the SSA start date for PERMANENT licenses. Who to Contact for Additional Support.. (All Versions) If you have any questions, then please contact the American Dynamics team: American Dynamics Video Systems ( & ) Contact Information Category Region Email Phone Licensing World Wide LicenseSW@tycoint.com 1-978-577-4000 (Option 2 for Licensing Support) General Sales World Wide American Dynamics Integrator from whom you purchased the product SSA Sales World Wide tspssa@tycoint.com Pre-Sales Support (Applications) North America adapps@tycoint.com EMEA / APAC tspemealicense@tycoint.com +800-2255-8926 1-800-507-6268 (Option 2, Option 2) 1-561-912-6259 (Option 2, Option 2) Post-Sales Support (Level 1 Support) Post-Sales Support (Level 2 Support) Post-Sales Support (Level 3 Support) World Wide North America American Dynamics Integrator from whom the end-user purchased the product ades@tycosp.com EMEA EMEA-video-support@tycoint.com +800-2255-8926 APAC apac.support@tycoint.com +800-2255-8926 North America/EMEA/APAC 1-800-507-6268 (Option 2, Option 1) 1-561-912-6259 (Option 2, Option 1) Escalated by Level 2 Support American Dynamics & Software House & Kantech (Other Products) Contact Information AD Intellex Outside EMEA ades@tycosp.com 1-800-507-6268 (Option 2, Option 1) AD Network Client Outside EMEA ades@tycosp.com 1-800-507-6268 (Option 2, Option 1) AD HDVR Outside EMEA LicenseSW@tycoint.com 1-978-577-4000 (Option 2 for Licensing Support) SWH CCURE Outside EMEA CCURElicense@tycoint.com 1-978-577-4000 (Option 2 for Licensing Support) Kantech Outside EMEA KantechSupport@tycoint.com 1-888-222-1560 Above Products EMEA Region tspemealicense@tycoint.com +800-2255-8926 Page 15 AD Licensing Instructions for and Software (V4.6-to-V4.0) Rev46