Customize & Collaborate with Order Express CUSTOMIZE Order Express COLLABORATE kitchen is the heart of a home. Vilas Schertz - Founder, Grabill Cabinets September - November 2015
Collaboration We Heard You Loud and Clear Receiving constructive criticism can be a humbling and sometimes foggy experience. It s no secret that we have heard many earfuls over the years about how difficult it can be to quote and order from us. Whether it be getting pricing for specials, wandering your way through up-charges, or just making sure that everything needed for a job is actually in the quote, we heard you...it has historically been a prickly challenge. So what have we done about it? Vince Lombardi once said, Individual commitment to a group effort--that is what makes a team work, a company work, a society work, a civilization work. With your help, we set a goal to offer our dealers the best quoting and ordering system available today for custom cabinetry. With the hard work and dedication of many individuals, including members of our direct staff as well as designers from across the country, we are pleased to announce that we have taken a giant step toward that goal. This is an important milestone in our company history because it opens the door to ongoing improvements to product specs, supporting processes and the greatest opportunity of all easier customization and collaboration. It is with great pride and appreciation for the hard work of everyone involved that we bring you Order Express. Thank you for the opportunity to continue building a One of a Kind relationship with you. David Carnahan Vice President and General Manager Martin Heiny President 2 Grabill Cabinets September - November 2015
Team Highlight JOSEF CARLOCK Dealer Development josefc@grabillcabinets.com 260-207-5500 Josef adds more than twenty-two years of cabinetry experience to the Grabill team. For six years prior to joining Grabill he worked in remodeling and designed and sold kitchen cabinets. Joining the Grabill team he first worked in product installation and then moved into order processing and engineering. His latest focus has been on catalog and software design along with leading Grabill dealer training activities. For the last couple of years Josef has spent a significant amount of his time working on the next generation of the company s quoting and ordering tool. Utilizing his years of experience along with input from both designers and internal associates the goal was to provide a system that was flexible and would greatly simplify the process for designers. Josef feels strongly that designers want and need to stay focused on designing and selling as much as possible. Interacting with the factory to create customer proposals and then submitting the orders needs to be done accurately and as efficiently as possible for them to flourish in their business. I love working with our designers and offering them shortcuts and solutions. To me, this is what being a part of the Grabill team is all about. Custom cabinetry and high-end design is not for the faint of heart. I take a great deal of satisfaction when I hear how information I share helps someone overcome the obstacles so they can fly with Grabill. 3 Grabill Cabinets September - November 2015
All New Order Express! CUSTOMIZE Order Express COLLABORATE 1 2 Attention! Please do the following before 90-Day September Recap 30th... In the old Grabill Connect, print out existing quotes and save for future reference Save existing quotes as a PDF Highly custom cabinets are what Grabill is all about and turning great designs into reality is what we love to do. Working with our cabinet design partners to imagine, create and deliver one-of-a-kind beautiful cabinets for nearly 70 years. As we continue to improve and support this vision we recognized the need to develop a faster, more flexible tool to integrate the combined resources of both our dealers and corporate staff. A tool to efficiently synchronize all the complex aspects of the design-to-build process. 3 4 Re-enter them into the new Order Express Contact Josef Carlock if you need additional training or support After more than two years in development we re very excited to deliver what we believe to be the industry s best quote and order management tool for fully custom cabinets. all new Order Express. As we explored the off the shelf software solutions that were available in the market, we were not satisfied they adequately supported the unique requirements of the custom cabinet process. We worked with our software partners to engineer one that provides three important benefits. Customize on the Fly A designer needs to be able to add special items as they go. ability to search and enter modifications has been streamlined. A special item specification and price can be 4 Grabill Cabinets September - November 2015
All New Order Express! (Continued) dropped into the project at any time without a lengthy or complicated verification process. After using the new Order Express for a few weeks now, I think it is a great improvement from the old pricing program. It is very easy to enter products and attach modifications to them. I also find the software much faster than the old program. I am very happy with the change! ~ Carly Pupillo, Kitchens & Baths Unlimited Team Collaboration Order Express paired with the Quoting and the Technical Layout Departments has allowed me to specify projects cleanly and accurately. Which, I find is important when trying to deliver pricing and product to clients and trade contractors in a timely fashion. ~ Rachael Blok, Kalamazoo Custom Kitchens A designer can work closely with factory team members from both the quoting and layout departments. While the designer is focused on design activities and important client interactions, a factory team member will insert special requested price and spec information directly into the project with a notification sent to them. Efficiently working together to get it right. Ease of Use Designers are adding their greatest value when they are designing and communicating with their clients. Time is money! y need a tool that allows them to accurately and efficiently enter a project, develop a quote and subsequently submit the order. new Order Express speeds through project setup and the entering, searching and editing of all client, product and selection information. duplication feature makes quote comparisons 5 Grabill Cabinets September - November 2015
Order Express (Continued) & 90-Day Recap All New Order Express! Continued... CUSTOMIZE Order Express COLLABORATE simple and efficient. Projects can also be easily saved locally and worked on offline with automatic synchronization when reconnected. I love the speed of the new program, and it is quite user friendly with regards to editing items and I LOVE the duplication option :). Many times clients will want pricing in different finishes and asking what does this finish cost vs another finish, so in that aspect I like the flexibility of the new program. ~ Jordan Kucinski, Encompass Interior Design We re excited about the present functionality of this new tool and, we have plans for a number of enhancements we ll be rolling out in the not too distant future. Feedback is always welcome so let us know what you like and any additional feature ideas. Make sure to print copies of your jobs from the old system as soon as possible because old project data will not be transferred from Grabill Connect. On September 30th the old server will be taken offline. Please let us know if you have any questions. 90-Day Recap View Projects What s New August 20th Grabill Adds a New Contemporary Door Style Called Lacunar www.grabillcabinets.com/lacunar June 24th Furniture Grade Cabinets and More www.grabillcabinets.com/furniture 6 Grabill Cabinets September - November 2015
Bulletin Bulletin 2015-07 NEW Order Express is Live! July 23, 2015 Dear Grabill Dealer, Are you ready to save even more time on your Grabill projects? Of course you are! At long last, the new Order Express program is ready to help you begin saving more time! Old system expiration As a reminder, the old Grabill Connect program will be taken offline permanently on September 30th. All quotes and all project information remaining in the old system will be lost. Download invitation email In the next few business days all users currently subscribed to the old Connect system should receive a new email invitation to download the new Order Express program to their PC, along with user login information and an installation key code for the initial installation. You ll want to be sure to be sure to download and install it promptly before the electronic invitation expires, even if you don t intend to use it immediately. (Get the Installation Instructions here) Late summer update in the works Later this summer, a significant data update will give you even more reasons to smile as it will include a host of catalog related door styles and finishes everyone s been waiting for and best of all, it will be released simultaneously with our digital catalog, the Grabill Smart Spec. Two powerful tools to have in your Grabill tool kit! Questions? Please send inquiries about training and general user questions to quotes@grabillcabinets.com. Technical support Please send any inquiries requiring technical support to josefc@grabillcabinets.com. Thank you sincerely for your partnership! Josef Carlock Dealer Development josefc@grabillcabinets.com (P) 260.207.5500 Additional installation keys new Order Express program may be installed on more than one of your PCs. Just ask our Quotes team for a second installation key at quotes@grabillcabinets.com anytime. As always, there is no charge to you! 7 Grabill Cabinets September - November 2015
Communication Schedule Thank You for Reading our Quarterly In addition to, we are committed to publishing a featured project and a new style/finish once per quarter. If you would like to have a featured project written about you, please submit your information at www.grabillcabinets.com/feature. communication schedule is as follows with bulletins as necessary. October November December Featured Grabill Project Style Grabill & Finish 13844 Sawmill Road P.O. Box 40 Grabill, IN 46741 Phone: 877-472-2782 E-Mail: info@grabillcabinets.com www.grabillcabinets.com 8 Grabill Cabinets September - November 2015