ServiceNow Certified Implementation Specialist - Project Portfolio Management (PPM) Exam Specification 3Q2018
Introduction The ServiceNow Certified Implementation Specialist Project Portfolio Management (PPM) Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow PPM Implementation Specialist. Exam Purpose The ServiceNow Certified Implementation Specialist Project Portfolio Management (PPM) exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow PPM applications. Audience The ServiceNow Certified Implementation Specialist Project Portfolio Management (PPM) exam is available to ServiceNow customers, partners, sales engineers, employees, and others interested in becoming a ServiceNow PPM Certified Implementation Specialist. Prerequisites ServiceNow recommends completion of the following pre-requisites in preparation for the ServiceNow Certified Implementation Specialist - Project Portfolio Management (PPM) exam. Certifications Certified System Administrator Certified Platform Implementation Specialist Education ServiceNow Fundamentals (formerly ServiceNow System Administration) ServiceNow Platform Implementation ServiceNow Project Portfolio Management Fundamentals General Knowledge General familiarity with general industry terminology, acronyms, and initialisms. Exam Scope Specific PPM Applications Demand Management Portfolio Management Program Management Project Management ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 2
Agile Development Resource Management Application Concepts For each PPM application, know the following: Baseline Application Functionality Basic and advanced features in baseline installation of the current release Functionality and features added or changed in the current release State model and default process flow Basic and advanced operations performed by users and the system Architecture and Security Key tables used in the application Relationships among application tables Roles and default Access Controls Primary application components (Script Includes, Business Rules, etc.) Integration capabilities Business Cases / Use Cases Value proposition Key Performance Indicators and Benchmarks Selection of appropriate features and functions to meet business requirements Proven Practices for Implementation Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability Implementation solutions that work in conjunction with baseline application functionality Exam Preparation Exam questions are based on official ServiceNow training materials, the ServiceNow Documentation site, and the ServiceNow Developer site. Study materials posted elsewhere online are not official and should be used with caution when preparing for the examination. Exam Structure The exam consists of 60 questions delivered in a 90-minute period. The following table shows the knowledge domains measured by this exam and the percentage of questions represented in each domain. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 3
Learning Domain Percent of Exam 1 Project Portfolio Core Overview & Fundamentals 10% 2 Project Portfolio Setup and Configuration 45% 3 Project Planning and Management 10% 4 Resource Management 10% 5 Demand Management 15% 6 Program and Portfolio Management 10% Total 100% Question Formats and Responses A variety of questions are used on the exam. Each question contains distractors, which represent incorrect or incomplete answers a candidate with incomplete skill or knowledge may choose. Distractors are plausible options that fits into the topic area defined by a test objective, but do not represent the correct response. Multiple Choice (single answer) For each Multiple-Choice question on the exam, there are four (4) possible responses. The person taking the exam reviews the response options and selects ONE (1) response most accurately answers the question. Wrong answers, called distractors, represent incorrect or incomplete answers a candidate with incomplete skill or knowledge may choose. Distractors are plausible options that fits into the topic area defined by a test objective, but do not represent the correct response. Multiple Select (select all that apply) For each Multiple Select question on the exam, there are four (4) possible responses. The person taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple Select questions may have one (1), two (2), three (3), or four (4) correct responses. Partial credit is awarded for each correct response. True or False An examinee is presented with a statement and is asked to select the correct answer from the two options; the statement is either true or false. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 4
Testing Process Each candidate must register for the exam. During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist - PPM exam is done through a consistent, friendly, user interface customized for ServiceNow tests. The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center. Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met. NOTE: A special accommodation version of the exam is available. Contact Training@serviceNow.com for more information. Depending on the accommodation, there may be a 30-day lead time before testing. Exam Results After completing and submitting the exam, results are immediately calculated and displayed to the candidate. A Pass or Fail message is displayed giving the candidate immediate results. NOTE: Actual scoring information is not provided to protect the integrity of the exam. Exam Content Description Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. Below is a list of each Learning Domain and its learning objective. A sample question for each domain is also provided. NOTE: This ServiceNow Certified Implementation Specialist PPM Certificate Exam Blueprint includes test objectives, weighting, and sample questions. The sub-skills within each Learning Domain listed to clarify the test objectives include a few examples but should NOT be considered an all-inclusive list of exam content. ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 5
Learning Domain 1 Project Portfolio Core Overview & Fundamentals The Project Portfolio Suite adds which of the following plugins? A. Demand Management, Agile Development, Test Management, Resource Management B. Ideation, Agile Development, Test Management, Resource Management, Project Management C. Demand Management, Agile Development, Test Management, Resource Management, Project Management D. Portfolio Management, Agile Development, Test Management, Resource Management Answer: C Learning Domain 2 Project Portfolio Setup and Configuration A customer has a requirement to create a task expense line for the top task when creating a task expense line. Which approach is recommended to satisfy this requirement? A. Edit the code in the Expense Line Related List and validate that the Related List is Active B. Validate that the glide.cost_mgmt.process_task_top_task property is set to true C. Edit the com.snc.project.rollup.cost property to add the creation of a task expense line to the top task D. Override the Dictionary attributes for the Expense field to add the Create a task expense line for top task attribute and set it to true Answer: B Learning Domain 3 Project Planning and Management Bottom-up tasking involves creating several sets of small tasks and estimating task items such as effort, cost, and duration. The emphasis is on. A. Creating estimates for high-level items such as phases and parent tasks B. How the project relates to similar projects or initiatives C. Creating dependencies between tasks D. Estimating smaller chunks of work Answer: D ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 6
Learning Domain 4 Resource Management Can a resource requester request a change for a plan that was already submitted for review? A. No, the plan was already submitted for review B. Yes, if the plan is in an Allocated state C. Yes, if the plan is in a Requested or Confirmed state D. No, only a resource manager can change a plan Answer: C Learning Domain 5 Demand Management A field combines information from two fields in a table to form a single field. A. Stage B. Assessable C. Combination D. Composite Answer: D Learning Domain 6 Portfolio and Program Management The Program Manager dashboard displays reports only for the programs managed by a program manager. A. True B. False Answer: A ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. 7