Trusted Identities Foundational to Cloud Services LILA KEE CHIEF PRODUCT OFFICER GLOBALSIGN
WHAT YOU WILL LEARN TODAY Strong identity verification as a security measure and business enabler Authentication vs Authorization vs Access Primer Types of User Identities Known and Unknown Assurance Levels 3 rd Party Identity Providers - MobileConnect Trends in Web Security CloudExpo 2016
TRUST It All Starts with Identity Verification Identity is in Everything Everything Needs a Trusted and Manageable Identity Cloud-based service provider customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
Protecting User Identities is Essential Customer retention Brand protection Compliance Know Your Customer Prevent Identity theft Fraud Money laundering
Identity Theft: The Good News - Awareness 19 People fall victim to identity theft every MINUTE *Federal Trade Commission
Security as a Business Advantage Differentiate from your competitor with a superior user experience Reduce order / sign up abandonment Reduce customer churn with easy re-engagement Avoid costly fines and reputation loss by complying with privacy regulations
User Identities
What Do We Mean By Identity? We all have identities. In the digital world our identities manifest themselves in the form of attributes, entries in the database. A unique attribute differentiates us from other online users. Such an attribute could be an email address, phone number, or a social security number. We get attributes from our employers in the form of titles, in which business unit we belong to, roles that we have in projects, or in the organization hierarchy. Attributes pertaining our private and working life are different and change over time as we change jobs, move, get married etc.
Attribute = Authorization? Some of the identity attributes that we have are powerful. They allow us to do things online. A role attribute that describes a position within a company, a purchase manager for example, can tell an online site what the person is allowed to do on that specific site. Therefore, it is quite crucial that attributes granting power to the user are carefully managed and maintained.
What Do We Mean By Access? Access decisions are Yes/No decisions. When an access control is deployed it will be tasked with making the Yes/No decision when an online user tries to enter or use the resource. There can be and usually are, multiple access control points within an online service. On the top level there s an access control point trying to determine if the user is allowed to enter the site at all. Then in the lower level the access control point reaches the individual files located somewhere on the hard drive.
What Do We Mean By Authentication? Authentication is a process where the identity of the user will be established. There are many of different ways to authenticate the user. User name and Password PKI eid LEIs Email control Mobile Connect OTP Etc. Authentication credentials are issued after identities are verified Email control Active Directory/HR onboarding Assertion by IdP
GSMA MobileConnect Mobile Network Operators (MNOs) have the opportunity to remove the biggest obstacle in Service Provider onboarding the customers. With millions of subscribers and potential Mobile Connect users the MNO is well positioned to offer convenient user authentication to online services.
Assurance Level
One Size Does Not Fit All Risk Low Medium High Identity verification Social Email control Face to Face Authentication User Name/PW Contextual 2FA
Identity vs Access Management Identity Management is about managing the attributes related to the user Access Management is about evaluating the attributes based on policies and making Yes/No decisions
The New Age of Bring Your Own Identity Building Online Privacy Confidence Gartner Recommends Use of 3 rd -party IDs
Don t go it Alone - Use 3 rd -party verified IDs Reduces verifications costs up to 30 times Look for IAM providers that provide a single integration to relevant high assurance IDs
Creating a Trusted eservice Site Trends in SSL
Building Online Privacy Confidence SSL/TLS (HTTPS) delivers website and server identity authentication as well as encryption of data in transit Protecting your eservices with SSL certificates provide customers and visitors assurances that their browsing session is safe, and that payment details and personal information is kept secure and encrypted. However, browsers and Certificate Authorities are making big changes to make browsing safer that may impact your eservice
Always on SSL
SSL Trends With rise of Web 2.0 users are communicating sensitive information well beyond credit card data. According to OTA, Cybercriminals today are targeting consumers using an attack method called sidejacking that takes advantage of consumers visiting unencrypted HTTP web pages after they have logged into a site. Online Trust Alliance (OTA) is calling on the security, business and interactive advertising communities to adopt Always On SSL (AOSSL), the approach of using SSL/TLS across your entire website to protect users with persistent security, from arrival to login to logout.
Google Always on SSL Motivating Good Security Marking HTTP as Insecure Google has done it others likely to follow Mozilla and Apple have both indicated that they want more web encryption. And even the US government has taken important steps in that direction, requiring all.gov websites to be HTTPS by default before the end of this year. Google made website security a factor in keyword search While the ranking increase is starting out quite slight, Google hinted they will strengthen it s impact over time as their goal is to encourage stronger adoption of HTTPS technology across the board to keep everyone safe on the web.
Certificate Transparency Certificate Transparency makes it possible to detect SSL certificates that have been mistakenly issued by a certificate authority or maliciously acquired from an otherwise unimpeachable certificate authority. It also makes it possible to identify certificate authorities that have gone rogue and are maliciously issuing certificates. Via: Certificate Logs Monitors Audits Early detection of misissued certificates, malicious certificates, and rogue CAs. Faster mitigation after suspect certificates or CAs are detected. Better oversight of the entire TLS/SSL system. Google is currently the only browser with a CT policy and the only one with an enforcement mechanism. When Chrome encounters an EV certificate which does not comply with the policy the EV Green bar treatment is removed. In order to have be compliant, the EV certificate:
Server Security Configuration
Health Check Your Webserver Security Key size Use 2048-bit Private Keys Private key protection Ensure Sufficient Hostname Coverage Obtain Certificates from a Reliable CA Use Strong Certificate Signature Algorithms Configuration Deploy with Valid Certificate Chains Use Secure Protocols Control Cipher Suite Selection lots more. There s an easy way
Installing SSL Certificate, Just the Beginning https://globalsign.ssllabs.com/
Google DevTools
Conclusion Enhanced security doesn t have to mean decline in user experience Stay on top of browser changes Utilize bring your own identity by leveraging 3 rd party identity providers Apply the appropriate level of identity verification and authentication methods to the impact of breach to data Remember users are increasingly becoming more security savvy Only ask for what you need Solicit consent around data privacy (Federation, Crossborders) Strong identity verification is a business enabler
Questions? Lila.Kee@globalsign.com twitter.com/globalsign