Peak Season Metrics Summary

Peak Season Metrics Summary Week Ending Week Ending Number Date Number Date 1 6-Jan-18 27 7-Jul-18 2 13-Jan-18 28 14-Jul-18 Current 3 2-Jan-18 29 21-Jul-18 4 27-Jan-18 3 28-Jul-18 5 3-Feb-18 Thursday, 12-Jul-18 31 4-Aug-18 6 1-Feb-18 32 11-Aug-18 7 17-Feb-18 33 18-Aug-18 8 24-Feb-18 34 25-Aug-18 9 3-Mar-18 35 1-Sep-18 1 1-Mar-18 36 8-Sep-18 11 17-Mar-18 37 15-Sep-18 12 24-Mar-18 38 22-Sep-18 13 31-Mar-18 39 29-Sep-18 14 7-Apr-18 4 6-Oct-18 15 14-Apr-18 41 13-Oct-18 16 21-Apr-18 42 2-Oct-18 17 28-Apr-18 43 27-Oct-18 18 5-May-18 44 3-Nov-18 19 12-May-18 45 1-Nov-18 2 19-May-18 Data Source: 46 17-Nov-18 21 26-May-18 47 24-Nov-18 22 2-Jun-18 DPS Analytics (9-Jul-18) 48 1-Dec-18 23 9-Jun-18 49 8-Dec-18 24 16-Jun-18 IAL Report (1-Jul-18) 5 15-Dec-18 25 23-Jun-18 51 22-Dec-18 26 3-Jun-18 52 29-Dec-18 Current Week = 28 Together, we deliver. 1

Attendance List Services Air Force Army Coast Guard Marine Corps Navy Industry AMSA IAM NCMA NDTA Other OSD-TP JS-J4 2

Pickup Summary Pie chart depicts Weeks 2-35 Table depicts Weeks 2-35 pick ups Table depicts Week 27 Market Total COS Shipments Percent Process Segment 3-Yr Avg 218 iub 2 3,949 6.1% dhhg 64,257 dhhg% 18% 64,257 D 6,38 93.9% Members Counseled 7,279 6,417 ihhg 33,295 4 32,549 97.8% 5.% ihhg 33,295 iub 2,66 6 136.4% Shipments Awarded 5,996 5,31 T 61 1.8% ihhg dhhg Shipments Picked Up 9,272 7,417 7 852 4.1% 28% 54% iub 2,66 8 2,32 11.2% J 17,452 84.7% Total 3-Yr Historical Average 118,158 115,37 Hist. Avg. Past Year Hist. Avg. This Year 371,662 362,42 DPS Annual Shipments DPS Peak Season Shipments 154,399 118,158 14 Pickups and Booking Queue 12 1 8 6 4 2 1 2 3 4 5 6 7 8 9 1 11 12 13 14 15 16 17 18 19 2 21 22 23 24 25 26 27 28 29 3 31 32 33 34 35 36 37 38 39 4 41 42 43 44 45 46 47 48 49 5 51 52 Current Week = 28 Peak Season 3-Yr Avg 218 Queue This Week by desired pickup date Peak = weeks 2-35 Together, we deliver. 3

Rotational Topics QA/CSS (12 July) Open Discussion (19 July) Industry (26 July) Open Discussion (2 August) 4

QA Actions 5

Customer Satisfaction Trends 6A

CSS Return Rate by Delivery Date 6B

No Capacity Report Pickups This Week 7A

No Capacity Report Cumulative Pickup Map 7B

No Capacity Reports Cumulative NTS 7C

Week of No Capacity Report 7D

No Capacity Requested Pickup Week 7E

No Capacity Report to Requested to Pickup 7F

Pre-Pickup 14 Members Counseled.25 Time Out Ratio # Time Out # Awarded 12.2 1 8.15 6.1 4 2.5. by counseled date 14 12 1 8 6 4 2 by award date Peak = weeks 2-35 by award date Current Week = 28 Peak Season 3-Yr Avg 218 Shipments Awarded Peak Season 3-Yr Avg 218 Peak = weeks 2-35 by award date Peak = weeks 2-35 Note: In Week 12 there was a multi-day DPS Outage. Together, we deliver. 8 1 9 8 7 6 5 4 3 2 1 Peak Season 3-Yr Avg 218 Shipments Awarded by Market Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg 218 ihhg 3-Yr Avg iub 218 iub Peak = weeks 2-35

Short Fuse 4% 35% 3% 25% 2% 15% 1% 5% % by award date 4% 35% 3% 25% 2% 15% 1% 5% % Shipments Awarded as Short Fuse Peak Season This Year SF Exp 3-Yr Avg 218 Short Fuse % Awarded by Market # Short Fuse # Awarded Peak = weeks 2-35 by award date Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg 218 ihhg 3-Yr Avg iub 218 iub Short Fuse Awards by SCAC 6 5 4 3 2 1 May-17 Jun-17 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 <=4 2 <=3 5 1 2 <=2 6 8 5 2 2 3 3 3 4 5 4 5 1 <=1 11 17 9 12 16 13 9 11 1 9 8 1 14 15 <=5 29 36 2 26 24 28 31 29 28 3 31 25 25 18 <=2 57 29 38 62 64 77 48 33 42 3 56 32 16 19 <=1 337 176 174 348 365 357 431 42 474 471 423 421 349 183 Total Short Fuse Awards Total SF Ship'ts per SF Awards % SF Prev Yr % SF SF SCACs Awards SCAC Jun-17 39,329 5,611 14.3% 2.5% 271 2.7 Jul-17 27,42 2,988 1.9% 14.3% 246 12.15 Aug-17 29,321 4,1 14.% 17.% 45 9.11 Sep-17 24,916 4,259 17.1% 2.9% 469 9.8 Oct-17 25,673 4,544 17.7% 2.2% 477 9.53 Nov-17 23,933 4,613 19.3% 22.% 522 8.84 Dec-17 21,734 4,6 18.4% 22.2% 496 8.8 Jan-18 24,58 4,517 18.8% 24.9% 557 8.11 Feb-18 22,273 4,281 19.2% 2.6% 544 7.87 Mar-18 35,58 4,745 13.4% 15.% 523 9.7 Apr-18 46,11 4,11 8.9% 9.4% 492 8.35 May-18 45,258 3,892 8.6% 9.6% 41 9.49 Jun-18 34,57 5,656 16.4% 14.3% 249 22.71 Average 3,59 4,39 15.2% 17.8% 453 9.51 Current Week = 28 SF Expansion: 6 Jun - 9 Jul 218; 16 Jun - 1 Jul, 217; 14 Jun - 11 Jul 216; 18 May - 1 Jul 215; 23 May - 18 Jul 214; 3 Jun- 8 Jul 213 Together, we deliver. 9

Short Fuse 5% Short Fuse % Awarded by Service GBLOC # Short Fuse # Awarded 45% 4% 35% 3% 25% 2% 15% 1% by award date 5% % by award date Peak Season 3-Yr Avg Air Force 218 Air Force 3-Yr Avg Army 218 Army 3-Yr Avg Coast Guard 218 Coast Guard 3-Yr Avg Navy 218 Navy 3-Yr Avg Marine Corps Current Week = 28 Together, we deliver. 1 Peak = weeks 2-35

Short Fuse 5% Short Fuse % Awarded by Branch of Service # Short Fuse # Awarded 45% 4% 35% 3% 25% 2% 15% 1% 5% % by award date Peak Season Past Avg Air Force 218 Air Force Past Avg Army 218 Army Past Avg Coast Guard 218 Coast Guard 3-Yr Avg Navy 218 Navy 3-Yr Avg Marine Corps 218 Marine Corps Current Week = 28 Together, we deliver. 11 Peak = weeks 2-35

Shipment Award.1 Refusal Ratio # Refused # Awarded.8.6.4.2. Peak Season 3-Yr Avg 218 by award date Peak = weeks 2-35 Offer Handling Time (hours) First Offer to Award Date 1 9 8 7 6 5 4 3 2 1 49 42 35 28 21 14 7 TSP Lead Time (days) Awarded to Desired Pickup Peak Season 3-Yr Avg 218 Peak Season 3-Yr Avg 218 218 Median by award date Peak = weeks 2-35 by award date Peak = weeks 2-35 Current Week = 28 Refusal Ratio Scale changed from 1.4 to.1 Together, we deliver. 12

Availability Measures.6.5.4.3.2.1. Suspension Ratio # Suspended # Blackout Blackout Ratio # Awarded # Awarded 2 18 16 14 12 1 8 6 4 2 Peak Season 3-Yr Avg 218 Peak Season 3-Yr Avg 218 by award date Peak = weeks 2-35 by award date Peak = weeks 2-35 # Suspended + # Blackout Unavailability Ratio # Awarded by award date Peak = weeks 2-35 Current Week = 28 Together, we deliver. 13 2 18 16 14 12 1 8 6 4 2 Peak Season 3-Yr Avg 218

12-Week Shipment Outlook 12 1 8 6 4 Position In Self-Counseling In Counseling In PPSO Queue Offered (Not Accepted) Awarded Reviewed by Counselor and Approved to go to Route/Book TSP Selection Offered Offer Timeout Offer Rejected Accepted DPS Status In Counseling, Not Submitted In Counseling, Review In Counseling, Submitted 2 3-Year Average Accepted by desired pickup date 29 3 31 32 33 34 35 36 37 38 39 4 29 3 31 32 33 34 35 36 37 38 39 4 TOTAL In Self-Counseling 215 27 155 19 17 77 81 41 43 37 46 17 1,135 In Counseling 95 1,161 942 649 58 444 381 211 24 213 28 94 6,37 In PPSO Queue 252 31 157 85 68 39 27 15 12 7 6 1 97 Offered (Not Accepted) 8 5 3 1 1 1 1 2 Awarded Shipments 8,443 7,33 3,882 2,48 1,429 1,24 815 362 275 259 231 131 25,932 Awarded + Queue 9,868 8,77 5,139 2,892 2,185 1,584 1,35 629 535 516 491 243 34,94 3-year Average 9,525 9,943 7,672 7,428 7,245 7,593 6,797 5,33 6,87 6,61 7,149 5,517 86,859 Percentage 14% 88% 67% 39% 3% 21% 19% 12% 9% 8% 7% 4% 39% Current Week = 28 Together, we deliver. 14

Code 2 Current Year 2% 18% 16% 14% 12% 1% 8% 6% 4% 2% % Code 2 Utilization by Service GBLOC 1% 8% 6% 4% 2% % Peak Season AF Army CG Navy by award date Peak = weeks 2-35 by award date Peak = weeks 2-35 # Code 2 # Blackout Code 2 Utilization Code 2 Blackout Ratio # dhhg # Awarded 12% 12% 4 Code 2 Utilization by Branch of Service Peak Season AF Army CG Marine Navy 1% 8% 6% 4% 2% 35 3 25 2 15 1 5 % Peak Season 3-Yr Avg 218 by award date Peak = weeks 2-35 by award date Peak = weeks 2-35 Current Week = 28 Together, we deliver. 15 Peak Season 3-Yr Avg 218

Delivered Shipments Depicts 2-week lag 14 Delivered Depicts 2-week lag 7 Delivered by Market 12 6 1 5 8 4 6 3 4 2 2 1 Peak Season 3-Yr Avg 218 by delivery date Peak = weeks 2-35 by delivery date 218 ihhg 3-Yr Avg iub 218 iub Peak = weeks 2-35 Depicts 2-week lag Depicts 2-week lag 1% 9% 8% 7% 6% 5% 4% 3% 2% 1% % SIT Percentage Peak Season 3-Yr Avg 218 by SIT start date Peak = weeks 2-35 by SIT start date 218 ihhg 3-Yr Avg iub 218 iub Peak = weeks 2-35 Current Week = 28 Together, we deliver. 16 4 35 3 25 2 15 1 5 Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg Into SIT by Market Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg

Deliveries Depicts 2-week lag # Dir. Deliv. Late Depicts 2-week lag # Delivered Late % Missed RDD (Direct Deliveries) % Missed RDD by Market (Direct Deliveries) # Direct Delivered # Direct Delivered 6% 7% 5% 4% 3% 2% 1% 6% 5% 4% 3% 2% 1% % % by delivery date Peak = weeks 2-35 by delivery date 218 ihhg 3-Yr Avg iub 218 iub Peak = weeks 2-35 Depicts 2-week lag Depicts 2-week lag # Dir. Deliv. Late Average Days Late (Direct Deliveries) % Missed RDD (All Deliveries) # Delivered 25 Peak Season 3-Yr Avg 218 3% Peak Season 3-Yr Avg dhhg 218 dhhg 3-Yr Avg ihhg 2 25% 15 2% 15% 1 1% 5 5% % by delivery date Peak = weeks 2-35 by delivery date Peak = weeks 2-35 Current Week = 28 Peak Season 3-Yr Avg 218 Peak Season 3-Yr Avg 218 Note: Data reflects delivery information as entered into DPS by TSPs. When TSPs do not arrive shipments/update delivery data in DPS within 3 Together, we deliver. business days, there is an impact to the accuracy of delivery information which may result in an inflated missed RDDs percentage. 17

POV Program Outlook 25 Year to Date: 37658 Peak Season to Date: 15948 OVPC Turn-In Volume 2 15 1 5 by turn-in date Peak = weeks 2-35 1% 9% 8% 7% 6% 5% 4% 3% 2% 1% % by RDD 1 2 3 4 5 6 7 8 9 1 11 12 13 14 15 16 17 18 19 2 21 22 23 24 25 26 27 28 29 3 31 32 33 34 35 36 37 38 39 4 41 42 43 44 45 46 47 48 49 5 51 52 Met RDD Peak Season Prev 3 Yr 218 Peak Season Prev 3 Yr 218 This Week Peak = weeks 2-35 by report date Report Week = 28 Together, we deliver. 18 6 5 4 3 2 1 Overdue Vehicles (raw) 1-29 Days 3-59 Days 6-89 Days >9 Days

Comments/Discussion Services Air Force Army Coast Guard Marine Corps Navy Industry AMSA IAM NCMA NDTA Other OSD-TP JS-J4 19

Peak Season Weekly Timeline of Events Monday Download Data from DPS Draft Presentation Slides Tuesday Incorporate POV Data from IAL Update Draft of Presentation Slides 16: CDT: Deadline for Presentation Inputs 16: CDT: Deadline for No Capacity Reports for this Presentation Email to: transcom.scott.tcj5j4.mbx.pp-ops@mail.mil Wednesday Finalized Presentation Slides 16: CDT: Deadline for Distribution of Presentation Slides Thursday 8:27 CDT: Weekly Peak Season Participant Roll Call 8:3 CDT: Weekly Peak Season Call 2