Set for PRC Review in Fall 2018 Program (OAS) - Office Administration: Medical Office Specialist AS.1356 Program Catalog Summary: Associate in Science: SC Program: AS.1356 PROGRAM DESCRIPTION: This curriculum is designed to prepare the individual with clerical medical office skills for entry-level employment in physicians offices, health care facilities, clinics, laboratories, health and accident insurance companies, with related clerical duties essential to medical office assisting. This degree is pending approval through the California Community College Chancellor s Office. Upon satisfactory completion of all degree requirements and filing an application for graduation with Admissions and Records, the student s transcript will reflect completion of this degree. PROGRAM LEARNING OUTCOMES: Upon successful completion of this degree, the student should be able to: 1. Effectively use appointment scheduling and patient recall software. 2. Identify the legal and ethical issues related to working in a medical practice. 3. Plan, design, and create a worksheet. DEGREE REQUIREMENTS: CORE COURSES: BUAD 66 * Business Communications 3 BUAD 80 Principles of Customer Service 3 CIS 1 Computer Literacy Workshop 3 OAS 1 Career Planning in Business & Office Admin 1 OAS 10 Excel for Windows I 1 OAS 11 Excel for Windows II 1 OAS 51 Introduction to Keyboarding and Word 3 OAS 52 Intermediate Keyboarding and Word 3 OAS 64 Computerized Ten-Key.5 OAS 80 Outlook 1 OAS 84 Office Administration Worksite Learning 1 OAS 110 Medical Terminology 3 OAS 114 Healthcare Billing and Reimbursement 3 OAS 150 Electronic Medical Records 3 OAS 152 Keyboarding for Speed and Accuracy.5 OAS 158 Office Procedures for Admin Assistants 3 OAS 160 Medical Transcription 3 OAS 166 Records Management 2 OAS 171 Proofreading Skills 2 RECOMMENDED COURSES (not required): ACCT 101 Basic Accounting I (3) ACCT 103 Computerized Accounting (2) ACCT 104 Payroll Accounting (2) BIOL 5 Introduction to Human Biology (3) 08/21/2017 generatedfooter page
CIS 20 Access for Windows I (1) OAS 12 Excel for Windows I (1) OAS 91 Word for Windows I (1) OAS 92 Word for Windows II (1) *May be used to fulfill General Education requirements. See a counselor. ASSOCIATE IN SCIENCE DEGREE REQUIREMENTS: Major 40 Additional General Education 18 General Electives 2 Degree Total 60* *Note: Calculation assumes a student will double-count the Multicultural graduation requirement with either a social science or humanities G.E. requirement and that the student will fulfill computer literacy through a test. If students plan well and see a counselor, they may be able to double count the Multicultural and Computer Literacy units. If these graduation requirements are added, the number of units is increased by 6 units. Fall 2016 Prepared By: Darren Gurney/Scott Gordon What improvements are needed? : Streamlined program and clear message of what types of employment opportunities the program will lead to. Who completed this form?: Darren Gurney/Scott Gordon Participation in the report: Area Faculty (list in the next box) Summarize Participation comments: There is similar PLO's for similar programs, perhaps in the future we can combine these results. For example, medical office specialist is similar to Office Specialist except for the small portion that focuses on the medial piece. Recommendation for Discontinuance?: No Analyze Overall PLO achievement: In reviewing our PLO performance we felt we met/satisfied the goal of the program. What changes could be (or have been) made to improve the program?: Additional placements opportunities with-in the local community as well as feedback about the alignment of our program with industry needs. Resources needed to implement the changes noted above: Additional outreach time and resources/flyers etc. Duplication of training: N/A Program effectiveness: Overall successful. Other data indications for program improvement: Steady growth year-to-year Replicating community college programs north of Sacramento?: No CSU and UC Transfer impact analysis:: These are non-transferable degrees in the CTE arena Influence on related programs and services: This program serves a large need in the introduction and continuing education arena which also leads to additional degree/career exploration from students. Being a CTE program this allows for quick integration into the community and possible job openings. Specific additional program reflections: This program is crucial to the support and growth of businesses in our communities and is constantly requested by advisory committees and employers. Other factors for consideration: N/A Summary Date: 10/21/2016 08/21/2017 generatedfooter page
Program Awards Award Type Program Type - TOP6 2011-12 2012-13 2013-14 2014-15 2015-16 Associate of Science (A.S.) degree Medical Office Technology-051420 9 14 7 13 7 Grand Total Total 9 14 7 13 7
Course Statistics Academic Year Course Name 2011-12 2012-13 2013-14 2014-15 2015-16 ACCT-101 # of Sections 7 10 7 9 Enrollment 195 222 194 190 FTES 30.1 27.1 23.5 21.8 FTEF 1.75 1.75 1.7 1.69 WSCH 831 914 815 785 Avg Enrl/Section 28 22 28 21 Avg FTES FTEF 13.05 14.02 13.74 11.96 Avg WSCH FTEF 475 479 479 436 ACCT-103 # of Sections 2 2 2 2 2 Enrollment 40 52 51 49 48 FTES 5.5 5.4 3.6 3.5 3.3 FTEF 0.43 0.43 0.43 0.43 0.43 WSCH 164 211 222 214 202 Avg Enrl/Section 20 26 26 25 24 Avg FTES FTEF 12.62 12.46 8.31 7.98 7.54 Avg WSCH FTEF 378 487 512 494 466 ACCT-104 # of Sections 1 1 2 2 2 Enrollment 33 28 48 40 24 FTES 2.2 1.9 3.2 2.9 1.7 FTEF 0.18 0.18 0.35 0.35 0.35 WSCH 102 86 148 135 80 Avg Enrl/Section 33 28 24 20 12 Avg FTES FTEF 12 10.2 9.14 8.37 4.94 Avg WSCH FTEF 556 469 423 386 229 BUAD-66 # of Sections 8 9 5 8 8 Enrollment 157 174 158 182 163 FTES 15.8 18 16.1 18.6 17.2 FTEF 1 1.2 1 1.2 1.14 WSCH 480 548 491 566 524 Avg Enrl/Section 20 19 32 23 20 Avg FTES FTEF 14.4 13.42 16.1 14.33 14 Avg WSCH FTEF 438 409 491 437 427 BUAD-80 # of Sections 1 3 8 3 7 Enrollment 32 102 131 88 100 FTES 3.2 10.5 13.3 8.8 10.1 FTEF 0.2 0.6 1 0.6 0.8 WSCH 99 321 406 272 310 Avg Enrl/Section 32 34 16 29 14 Avg FTES FTEF 16 17.33 12.4 14.67 11.13 Avg WSCH FTEF 495 535 379 453 343 CIS-1 # of Sections 28 32 37 40 54 Enrollment 810 891 976 987 1,235 FTES 104.5 99.9 118.3 109.4 136.6 FTEF 6.78 6.78 8.95 8.23 8.23 WSCH 3,688 3,335 4,074 4,087 4,935
Course Statistics Avg Enrl/Section 29 28 26 25 23 Avg FTES FTEF 13.62 14.69 13.18 12.05 12.5 Avg WSCH FTEF 545 493 456 464 483 CIS-20 # of Sections 2 2 2 2 2 Enrollment 57 55 64 60 64 FTES 1.9 2.3 2.2 2 2.2 FTEF 0.18 0.18 0.18 0.18 0.18 WSCH 88 85 100 94 101 Avg Enrl/Section 29 28 32 30 32 Avg FTES FTEF 10.36 12.38 12.34 11.66 12.34 Avg WSCH FTEF 480 463 571 537 577 OAS-10 # of Sections 7 15 22 21 25 Enrollment 172 347 457 409 554 FTES 7.8 10.6 18.1 17.5 23.8 FTEF 0.64 0.92 1.94 0.7 0.79 WSCH 267 367 629 595 769 Avg Enrl/Section 25 23 21 19 22 Avg FTES FTEF 12 11.43 9.33 12.76 12.24 Avg WSCH FTEF 416 400 326 530 491 OAS-11 # of Sections 2 2 2 2 2 Enrollment 55 58 68 59 66 FTES 1.9 2.4 2.3 2 2.2 FTEF 0.18 0.18 0.18 0.18 0.18 WSCH 88 90 107 91 103 Avg Enrl/Section 28 29 34 30 33 Avg FTES FTEF 10.36 13.09 13.14 11.26 12.8 Avg WSCH FTEF 480 491 611 520 589 OAS-12 # of Sections 1 1 1 1 1 Enrollment 22 18 10 11 21 FTES 1 0.9 0.3 0.4 0.7 FTEF 0.09 0.09 0.09 0.09 0.09 WSCH 34 28 15 17 32 Avg Enrl/Section 22 18 10 11 21 Avg FTES FTEF 7.96 9.81 3.77 4.23 8 Avg WSCH FTEF 371 305 171 194 366 OAS-51 # of Sections 13 15 12 10 12 Enrollment 265 271 237 235 259 FTES 41.9 42.5 30.9 29 32.9 FTEF 2.65 3.19 2.7 2.45 2.41 WSCH 1,450 1,386 1,247 1,220 1,298 Avg Enrl/Section 20 18 20 24 22 Avg FTES FTEF 11.58 10.27 9.07 10.06 9.34 Avg WSCH FTEF 427 338 376 458 396 OAS-52 # of Sections 6 6 5 5 5 Enrollment 72 52 52 83 67 FTES 12.3 8.8 7.7 10.2 8.1 FTEF 0.68 0.68 0.59 0.71 0.71
Course Statistics WSCH 368 265 279 425 345 Avg Enrl/Section 12 9 10 17 13 Avg FTES FTEF 11.19 5.89 6.71 8.17 8.47 Avg WSCH FTEF 335 176 288 353 434 OAS-64 # of Sections 6 6 6 6 6 Enrollment 148 158 172 147 119 FTES 4.5 7.3 5.6 3.9 2.1 FTEF 0.45 0.45 0.45 0.45 0.45 WSCH 229 251 267 234 191 Avg Enrl/Section 25 26 29 25 20 Avg FTES FTEF 9.58 16 9.96 8.58 4.58 Avg WSCH FTEF 509 558 593 520 424 OAS-80 # of Sections 4 5 4 4 3 Enrollment 101 124 96 78 56 FTES 4.7 7.6 4.1 3.2 2.2 FTEF 0.37 0.46 0.35 0.35 0.26 WSCH 156 246 151 121 88 Avg Enrl/Section 25 25 24 20 19 Avg FTES FTEF 12.65 16.44 11.43 8.97 8.38 Avg WSCH FTEF 425 537 431 346 335 OAS-84 # of Sections 5 6 9 16 9 Enrollment 14 11 16 26 25 FTES 0.7 0.8 1 3.1 1.5 FTEF 0 0 0 0 0 WSCH 95 107 125 398 192 Avg Enrl/Section 3 2 2 2 3 Avg FTES FTEF Avg WSCH FTEF OAS-91 # of Sections 2 8 17 15 20 Enrollment 63 202 310 236 389 FTES 2.1 3.6 12.9 9.5 18.1 FTEF 0.18 0.33 1.5 0.18 0.09 WSCH 164 140 402 274 502 Avg Enrl/Section 32 25 18 16 19 Avg FTES FTEF 11.67 7.79 8.57 9.14 6.86 Avg WSCH FTEF 894 305 268 429 320 OAS-92 # of Sections 2 2 2 2 2 Enrollment 67 58 49 31 47 FTES 2.2 2.5 2.1 1 1.6 FTEF 0.18 0.18 0.18 0.18 0.18 WSCH 173 89 76 48 73 Avg Enrl/Section 34 29 25 16 24 Avg FTES FTEF 12.16 13.25 9.31 5.89 8.91 Avg WSCH FTEF 943 485 434 274 417 OAS-110 # of Sections 7 9 9 10 14 Enrollment 129 222 259 239 272 FTES 13 22.2 26 24.4 28.2
Course Statistics FTEF 0.58 1.2 1.35 1.4 1.4 WSCH 390 673 795 745 813 Avg Enrl/Section 18 25 29 24 19 Avg FTES FTEF 16.83 16.81 17.57 16.14 15.57 Avg WSCH FTEF 505 511 538 494 476 OAS-114 # of Sections 1 1 1 1 1 Enrollment 33 14 12 24 27 FTES 3.3 1.4 1.2 2.4 2.7 FTEF 0.2 0.2 0.2 0.2 0.2 WSCH 99 42 36 74 83 Avg Enrl/Section 33 14 12 24 27 Avg FTES FTEF 16.5 7 6 12 13.5 Avg WSCH FTEF 495 210 180 370 415 OAS-150 # of Sections 2 2 2 2 2 Enrollment 47 32 48 56 49 FTES 4.7 3.2 4.8 6 4.8 FTEF 0.4 0.4 0.4 0.4 0.4 WSCH 141 96 147 185 148 Avg Enrl/Section 24 16 24 28 25 Avg FTES FTEF 11.75 8 12 15 12 Avg WSCH FTEF 353 240 368 463 370 OAS-152 # of Sections 5 4 4 4 3 Enrollment 126 101 98 95 92 FTES 4.2 4.1 3 2.2 1.6 FTEF 0.38 0.3 0.3 0.3 0.23 WSCH 195 155 151 147 146 Avg Enrl/Section 25 25 25 24 31 Avg FTES FTEF 11.04 13.33 9.8 7.43 6.98 Avg WSCH FTEF 520 517 503 490 649 OAS-158 # of Sections 2 2 2 5 3 Enrollment 67 57 43 105 84 FTES 6.7 5.7 4.3 10.7 8.4 FTEF 0.4 0.4 0.4 0.75 0.6 WSCH 201 171 129 325 258 Avg Enrl/Section 34 29 22 21 28 Avg FTES FTEF 16.75 14.25 10.75 12.75 14 Avg WSCH FTEF 503 428 323 391 430 OAS-160 # of Sections 2 2 2 2 2 Enrollment 48 39 45 31 25 FTES 7.2 5.2 4.7 3.1 2.6 FTEF 0.57 0.57 0.57 0.57 0.57 WSCH 252 208 242 159 134 Avg Enrl/Section 24 20 23 16 13 Avg FTES FTEF 12.71 9.23 8.3 5.47 4.59 Avg WSCH FTEF 445 367 427 281 236 OAS-166 # of Sections 3 2 3 2 2 Enrollment 79 73 83 63 57
Course Statistics FTES 6.7 5.4 7.1 5.3 4.8 FTEF 0.47 0.32 0.53 0.35 0.35 WSCH 219 186 253 195 179 Avg Enrl/Section 26 37 28 32 29 Avg FTES FTEF 14.11 17.18 13.52 14.86 13.43 Avg WSCH FTEF 461 587 482 557 511 OAS-171 # of Sections 4 3 5 8 6 Enrollment 67 54 70 128 77 FTES 4.5 3.6 4.7 8.8 5.4 FTEF 0.24 0.27 0.4 0.9 0.4 WSCH 136 108 140 268 165 Avg Enrl/Section 17 18 14 16 13 Avg FTES FTEF 12.75 10.77 10.5 8.99 11.5 Avg WSCH FTEF 383 323 315 274 353 Grand Total # of Sections 123 150 171 182 193 Enrollment 1,581 1,921 2,141 2,094 2,226 FTES 292.8 303.1 320.9 309.6 322.7 FTEF 19.19 21.25 25.72 22.82 20.41 WSCH 10,109 10,108 11,447 11,674 11,671 Avg Enrl/Section 13 13 13 12 12 Avg FTES FTEF 12.72 13.15 11.3 11.3 11.14 Avg WSCH FTEF 495 444 412 442 447
Success and Retention Academic Year Course Name Title 2011-12 2012-13 2013-14 2014-15 2015-16 ACCT-101 Basic Accounting I Success 51.58% 65.02% 57.14% 59.59% 66.08% Basic Accounting I Retention 78.95% 83.86% 78.57% 83.42% 90.06% ACCT-103 Computerized Accounting Success 85.71% Computerized Accounting Retention 95.92% PC Accounting Success 85.00% 82.69% 77.78% 75.00% PC Accounting Retention 87.50% 86.54% 96.30% 88.46% ACCT-104 Payroll Accounting Success 64.52% 64.29% 72.92% 43.18% 73.08% Payroll Accounting Retention 93.55% 85.71% 93.75% 68.18% 88.46% BUAD-66 Business Communications Success 73.83% 69.71% 68.13% 64.52% 61.18% Business Communications Retention 87.92% 82.86% 83.75% 82.80% 77.06% BUAD-80 Principles of Customer Service Success 84.38% 84.31% 72.18% 73.86% 75.25% Principles of Customer Service Retention 93.75% 96.08% 88.72% 90.91% 91.09% CIS-1 Computer Literacy Workshop Success 71.61% 75.62% 68.20% 69.44% 74.41% Computer Literacy Workshop Retention 92.28% 92.13% 91.90% 90.67% 92.16% CIS-20 Access for Windows I Success 74.51% 74.55% 79.37% 70.49% 80.00% Access for Windows I Retention 90.20% 87.27% 88.89% 88.52% 93.85% OAS-10 Excel for Windows I Success 79.76% 88.41% 81.70% 80.20% 88.31% Excel for Windows I Retention 93.45% 95.65% 95.64% 94.62% 97.30% OAS-11 Excel for Windows II Success 48.21% 81.03% 66.67% 72.88% 81.82% Excel for Windows II Retention 91.07% 91.38% 91.30% 94.92% 92.42% OAS-12 Excel for Windows III Success 42.86% 72.22% 88.89% 45.45% 57.14% Excel for Windows III Retention 100.00% 77.78% 88.89% 81.82% 76.19% OAS-51 Intro to Keyboarding and Word Success 70.87% 69.12% 67.90% 69.75% 70.08% Intro to Keyboarding and Word Retention 88.58% 85.66% 85.19% 86.13% 87.50% OAS-52 Intermed Keyboarding and Word Success 80.56% 84.62% 68.52% 79.27% 79.41% Intermed Keyboarding and Word Retention 93.06% 94.23% 81.48% 91.46% 98.53% OAS-64 Computerized 10- Key Success 67.81% 63.98% 73.81% 72.19% 79.03% Computerized 10- Key Retention 93.15% 92.55% 95.24% 94.70% 95.97% OAS-80 Outlook Success 89.58% 83.33% 78.95% 69.62% 82.14% Outlook Retention 93.75% 92.50% 88.42% 86.08% 94.64% OAS-84 Office Admin Worksite Learning Success 87.50% 75.00% 88.24% 90.32% 85.19% Office Admin Worksite Learning Retention 87.50% 83.33% 94.12% 90.32% 92.59% OAS-91 Word for Windows I Success 66.10% 89.45% 86.77% 86.32% 95.88% Word for Windows I Retention 86.44% 96.48% 96.13% 98.29% 99.74% OAS-92 Word for Windows II Success 46.97% 70.69% 69.39% 70.97% 70.21% Word for Windows II Retention 83.33% 91.38% 89.80% 90.32% 85.11% OAS-110 Beginning Medical Terminology Success 83.20% 81.45% 75.97% 82.86% Beginning Medical Terminology Retention 92.00% 87.33% 93.02% 94.29% Medical Terminology Success 75.00% 76.79% Medical Terminology Retention 87.02% 94.29% OAS-114 Healthcare Bill & Reimbur Success 96.97% 92.86% 83.33% 50.00% 62.96% Healthcare Bill & Reimbur Retention 100.00% 92.86% 91.67% 87.50% 96.30% OAS-150 Computerized Med Acct Mgmt Success 71.11% 96.88% 89.58% Computerized Med Acct Mgmt Retention 88.89% 100.00% 100.00% Electronic Medical Records Success 56.67% 81.25%
Success and Retention Electronic Medical Records Retention 78.33% 97.92% OAS-152 Keyboarding for Speed/Accuracy Success 86.40% 88.12% 90.72% 87.23% 91.49% Keyboarding for Speed/Accuracy Retention 96.80% 94.06% 97.94% 96.81% 97.87% OAS-158 Medical Office Procedures Success 89.55% 84.21% 72.09% Medical Office Procedures Retention 95.52% 94.74% 95.35% Office Procdrs - Admin Assts Success 79.25% 77.38% Office Procdrs - Admin Assts Retention 88.68% 92.86% OAS-160 Medical Transcription Success 83.33% 80.49% 65.96% 67.74% 76.92% Medical Transcription Retention 85.42% 80.49% 74.47% 74.19% 80.77% OAS-166 Records Management Success 75.34% 79.45% 69.88% 76.19% 75.86% Records Management Retention 87.67% 94.52% 89.16% 85.71% 91.38% OAS-171 Proofreading Skills Success 72.06% 88.89% 72.86% 65.91% 67.90% Proofreading Skills Retention 89.71% 94.44% 87.14% 73.48% 83.95% Grand Total Total Success 72.65% 77.82% 73.50% 72.16% 78.24% Total Retention 90.61% 90.86% 91.04% 89.19% 92.81%