Uniform Guide
Catalog Online Shop Guide P1 1. purchase guide P1-18 2. general information P19 3. after-sales service P20 Special Service 1. uniform shop services 2. uniform pick-up week Wash & care instructions P21-22 P21 P22 P23-24
Online Shop Purchase Guide select language purchase guide Please go to the online uniform shop: http://pc.halfrin.com/shop/login/login Choose your desired language in the upper-right corner. If you are new to the online shop, please click on Register.(You will receive an email from the College with registration information.) Note: 360 and chrome browsers are recommend. If you have registered, click Login 1
If you are a first time user, please click Register" to create your account Note: 360 and Chrome browsers are recommended 1.Please use your email address or mobile phone number 2.Please use the activation code provided by the school 3.Please type in the password for your own account 4.Please reconfirm the password Activation codes vary according to your campus and each activation code can only be used once. Note: A registered email or mobile number cannot be used to register more than one account. A new registration is required for each campus and must use a different email or mobile number. Therefore, if you register with email for the first campus, you can use a mobile number for the second campus. 5.Click the "Register" button 2
Please click on "Add Student Information after the registration is successful. 1.Click here to add the pupil information 3
1.Please input your child's name 2.Select the Year Group 3.Please select the gender 4.Please input your child's age 5.Please input your child's height 6.Please input your child's weight 4 Please fill in the form with correct information and click Add. Note: The units of height and weight are in CM and KG, respectively. Uniforms vary according to year groups. Information on the required uniform will appear once your child s year group is determined.
You can click the delete icon to start over with new information You can click the pencil icon to edit the information Once your child s information is completed, please click on Purchase uniform. Note: Please confirm the information before you click on Purchase uniform. Click here for purchase the uniform 1.Click on the school's name to continue the order Pre-order the uniform by clicking on the name of the school your child attends. Note: Please make sure the name of the school shown is the school your child attends. 5
3. Click the icon to add to the cart 1.Select quantity Choose the size for your child, according to the size guide Items with Core on the top right corner refer to the required uniform. As shown on the Pre-order page, uniforms are divided into Core and Optional according to the child s year group which was previously selected. Items without a label are optional. 2.Select the size 4.Go to the bottom of the page to view your Shopping Cart A second-time adding is not needed Note: The quantity will show "0" once they are added to the cart. A second-time adding is not needed. Payment cannot be completed if Core items are missing. The quantity will show "0" once they are added to the cart 6
Please carefully review the order before clicking on Proceed to checkout. Double check the purchased items, then click the "Proceed to checkout" from the bottom of the page A notification will appear to remind you of any missing Core. You can return to the Pre-order page and add the items. Click "Confirm" to return to the Pre-order page to add the Core missing item A notification will let you know of any Core missing items 7
items that are already added to cart will be shown Note: When you are back on the Pre-order page, items that are already in the cart will be shown. There is no need to add them again. Please review your order, including size, number of items and the price, then click on Submit your order. 8 Please confirm the correct amount of goods
2.Please confirm the amount 1.Select Alipay 3.Click the "Pay" button 3015 Please confirm the amount Please scan the QR code with the corresponding App. Please use your mobile phone, open the alipay APP and scan the qr code 9
Please wait, you will automatically be redirected back to the uniform shop After your payment is successful, the page will automatically return to the uniform shop. After you have made the payment successfully, click here to check order details. After the payment is successful, you can check the details of your order by clicking on Check my order. 10
2.Please confirm the amount 1.Select WeChat 3.Click the "Pay" button Note: Please check your child s information, including name, school and year group. Please use your mobile phone, open the Wechat APP and scan the qr code Please scan the QR code corresponding with the App. Please confirm the correct amount of goods 11
2.Please confirm the amount Note: Please check your child s information, including name,school and year group. 1.Select Bank transfer 3.Click the "Pay" button 1.According to the bank information, please go to bank to do the bank transfer 2.When you transfer the amount, please mark down your order number with the bank transfer 3.Please confirm the amount The transaction service we offer includes mobile money transfer and bank wire transfer. Halfrin accepts all domestic Chinese debit cards while credit cards and overseas bank cards are not acceptable. Note: Whether you choose mobile money transfer or bank wire transfer, please include your order number in the transfer note or memo so that we can confirm your correct order. 12
The status of the order will not be updated immediately following the bank transfer, please wait to avoid multiple orders The status of the order will not be updated immediately following a bank transfer, please wait to avoid multiple orders. Note: Please do not repeat the payment, wait to check the status of the order again in 3 days. If the status remains Incomplete after 5 pm on the 4th working day following your payment, please contact our customer service. E-MAIL:service@halfrin.com QQ: 709901166 "View Details" allows you to check your order information You can check the status of your order after the payment is successful. A complete summary of the order can be found in View details. 13
For any after-sales problems, please click on Return & Exchange request For any after-sales problems, please click on Rrturn&Exchange request that corresponds to relevant items. 1.Select the type of service 2.Select reason 14 Halfrin will provide exchange services. Please choose your service type and reason, then click submit. Note: For the school uniform pre-order, exchange services will be provided during the School Uniform Pick-Up Week.
If needed, you can cancel the request for Return & Exchange services You can check the status of your exchange in the Return and Exchange list. If the problem is solved, you can click Cancel request. If the problem is solved, you can click Confirm You can check details of your Return & Exchange application from My Orders >Return&Exchange. To check the detailed after-sale information 15
Please click "Add a pupil" for adding another child If you have more than one child on the same campus, please go to MY ACCOUNT and click on Add a pupil. Please input the information of your second child. Steps are the same as the ones shown on page 4. 16
Please click below the newly added child to purchase the school uniform, so as not to click wrong Note: Please click on Purchase Uniform under the information of your second child in case wrong order is placed. Please check the child s name, click on the school's name to continue the order. Please make sure the name in the top right corner is the name of the child for whom you are placing the order 17
If any of your children are on different campuses, please log out and login to different account Note: A registered email or mobile number cannot be used for a new registration. If you register with email the first time, you can then register with a mobile number the second time.the steps are the same as shown on page2-12. 18
General Information 1.What languages does our website support The website is in both Chinese and English. 2.Where can you track your order You can check the status of your order in My orders after you login. 3.Can an order be cancelled You can cancel unpaid orders. Once a payment is successful, cancelling online orders is currently not available. 4.Delivery Method The items you purchase will be directly sent to the corresponding school uniform shop for pick-up. 5. Payment Methods The online uniform shop accepts Alipay, Wechat and bank transfers. 19
After-sale Service I.We provide Exchange services for items within 30 days from the date of purchase. 2.The exchanged items must meet the following conditions: 1)Please keep the original receipt as the proof for replacement. 2)The original packaging needs to be kept intact; the tag must be present and visible; no stains or damage; it has not been worn or washed; there are no modifications or other issues that would affect resell. 3)We offer Exchange services for comparable items. E.g. a short-sleeve polo shirt can be exchanged with a short-sleeve polo shirt in a different size. 4)We don t offer replacement services for underclothes such as socks and swimming suits. 5)Halfrin provides repair services for damage due to normal wear and tear (charges will include labour and materials). Items need to be sent back to Halfrin. The return time depends on the repairs required. With repairs, Return & Exchange services are not an option. 6)We do not offer Return & Exchange services for special order school uniforms, unless there is a quality problem. For more details please visit the College uniform shop. 20
College uniform shop 1.Try-on service : you can try clothes on before payment to avoid replacements due to wrong sizes. 2.Payment:Halfrin s College uniform shop accepts cash, UnionPay cards, Wechat and Alipay. 3.Tailor services:halfrin provides tailor-made services for your child, with an additional 20% service fee. (We do not offer Exchange services for special order, tailor-made items unless there is a quality problem). 4.Exchange services:please visit the online shop for our Exchange policies. 5.Online shop:you can place your orders online and pick-up your items at offline uniform shop. 6.Repair services:halfrin provides repair services for damage due to normal wear and tear(charges will include labour and materials). Items need to be sent back to Halfrin. The return time depends on the repairs required. With repairs, Return & Exchange services are not an option. 21
Uniform Pick-Up Week Service 1.We provide uniform pick-up services on campus during specific dates in August so that parents and pupils can receive uniforms before the start of the academic year. 2.You may pre-order at the online uniform shop before Uniform Pick-Up Week. Parents and pupils can pick-up, try on and apply for exchanges during the pick-up week. 22
Wash & care instructions 1.Dry Clean 2.Hand wash The collar and cuff should not be rubbed too much and high temperature washing will make clothes shrink.after washing, lay clothes out to dry.please make sure to wash them without colored clothes. High temperature washing will cause clothes to shrink.cold water and wool detergent are required. After washing,lay clothes out to dry.these two items are designed only for hand washing and dry cleaning. Use neutral laundry detergent to wash gently by hand. Please do not twist clothes while washing. Use a brush with neutral laundry detergent to spot clean stains,repeat until the stainsare removed. Do not use hot water, bleach or softener. 23
Wash & care instructions Swimwear needs to be soaked for 10 minutes in water below 20 degrees Celsiuswith a small amount of neutral laundry detergent. You then can rub them gently and rinse. Clothes can be placed in a cool place to dry out.avoid hot water,detergent,bleach,machine washing or direct sunlight.do not use a dryer as this may result in material damage and deformation of swimwear. These items are not suitablefor machine washing which may lead to deformation. Try to wash them by hand or spot clean. 3.Machine Wash Do not use any bleach or detergent with bleaching ingredients. These items can be hand or machine washed with cold water. Note: Wash white clothes separately from colors. All dark clothes should not be bleached. Please use neutral laundry detergent. Soaking time is usually about 15 minutes. Notes for drying clothes: Do not expose clothes to the sun. Place them inside out in a ventilated place. 24