Advanced Apprenticeship in Business Administration This Apprenticeship builds on the success of its predecessor by using employer led, up to, flexible qualifications which meet the changing skills needs of employers. It builds in softer-skills such as communication, team working, interpersonal skills the ability to reflect on personal learning. Who is it most suitable for? The framework has been designed a variety of Administration roles for example Administration Officer/Executive, Administration Team Leader, Office Supervisor, Personal Assistant, Secretary; it provides employees with an accredited pathway of qualifications which are portable as their careers develop. In addition the framework provides employers with a toolkit from which they can deliver relevant teaching learning, appropriate to their evolving business needs /or contractual requirements. As contract delivery is increasingly outcome funded, it is critical that employers have the tools at their disposal to increase the skills of the sector through work based learning Apprenticeships. This Apprenticeship will also contribute to meeting the skills priorities for Engl by: providing flexible access to a high quality Level 3 skills programme incorporating skills to improve the general literacy, numeracy ICT in Engl using technical competence qualifications, valued by employers, to increase productivity developing apprentices' Personal Learning & Thinking Skills, to build their confidence creativity, improving their social working lives developing apprentices' employability skills, making them more attractive to all employers whichever career they choose V2 October 2012 Page 1 of 10
The Advanced Apprenticeship in Business Administration Framework Level 3 NVQ Diploma in Business Administration (QCF) comprising of a minimum of 40 credits (50093022) Transferable Skills: Functional Skills in Maths Level 2 (5 credits) English Level 2 (5 credits) ICT Level 2 (5 credits) EDI Level 3 Certificate in Principles of Business Administration Technical Certificate (17 credits) (50093435) Employment Rights Responsibilities (ERR) Personal Learning Thinking Skills V2 October 2012 Page 2 of 10
Level 3 Diploma in Business Administration To achieve the level 3 Apprenticeship, a minimum of 72 credits must be gained, 27 of which must be at Level 3: 4 matory units totalling 13 credits A minimum of 14 credits from optional unit completion (Group B) A maximum of 13 credits must be achieved from optional unit completion (Group B or C) 15 credits from Functional/Key Skills qualifications 17 credits from Technical Certificate component 550 Guided Learning Hours There is no requirement to choose any units from Group C. How will learning assessment take place? The Apprenticeship should take approximately 18 months to complete for an average learner. It may take less time for learners with significant evidence of prior learning experience. Off the job learning Off-the-job Guided Learning Hours refers to the time taken to develop the technical skills to develop knowledge of theoretical concepts across a range of contexts. It can be seen as time away from "the immediate pressures of the job", may include all of the following (nonexclusive) activities: Individual Group teaching Coaching Distance learning e-learning Feedback Assessment Guided study Learning with peers/networked or collaborative learning Mentoring The requirement for off the job guided learning is calculated as follows: 45 hours for Functional/Key skills (15 hours per Functional/Key Skill) 68 hours (minimum) for the knowledge based qualification 20 hours for activities including inductions, ERR national outcomes Personal Learning Thinking Skills 36 hours of off-the-job coaching mentoring to support the apprentice Apprentices may be required to attend their nearest training centre to undertake examinations or assessments. Where possible, Babington will arrange for these to be carried out in the workplace. On the job learning On the job guided learning hours refers to the time taken to develop the practical skills applied in the context of a job role. It can be seen as the time the apprentice spends being guided whilst V2 October 2012 Page 3 of 10
undertaking normal activities as part of their job role, which provide opportunities to learn, develop practice skills. Transferable Skills Maths (Level 2) English (Level 2) ICT (Level 2) Learners will complete Functional Skills in Maths, English ICT. Assessments are designed to measure the competent application of skills within real-life scenarios. Assessments are task based with no portfolio to complete. These can be completed on-screen, offline or paper-based. Completion of Functional Skills may not be required where evidence of a current transferable skills qualification exists e.g. GCSE. Personal Learning Thinking Skills There are six Personal, Learning Thinking Skills (PLTS) that provide a framework for describing the qualities skills needed for success in learning life. Employee Rights Responsibilities Employee Rights Responsibilities (ERR) is a matory part of all Apprenticeships. It must be assessed clearly evidenced. All apprentices must underst their rights responsibilities with regards to equal opportunities health safety. It is important that all apprentices receive a thorough induction into their organisation. This induction can contribute evidence examples towards meeting the requirements for ERR. EDI Level 3 Certificate in Principles of Business Administration Learners need to achieve 17 credits overall to pass the Certificate. This will be achieved by sitting a combination of Matory Optional unit tests which could total 6 or more individual tests. 15 credits must be completed from Group A matory units; a minimum of two credits from Group B optional units MANDATORY UNIT TESTS 4 Matory Unit tests with a total value of 15 credits if the tests are passed. All the matory tests need to be passed. The units are: Principles of Personal Responsibilities How to Develop Evaluate Own Performance at Work (4 credits) Principles of Working With Supervising Others in a Business Environment (3 credits) Principles of Managing Information Producing Documents in a Business Environment (4 credits) Principles of Providing Maintaining Administrative Services (4 credits) V2 October 2012 Page 4 of 10
OPTIONAL UNIT TESTS 2 more credits need to come from any of the optional unit tests which range from 1-2 credits per passed test. Therefore only 1 or 2 tests need to be sat passed, depending on their credit value. The units are: Principles of Supporting Change in a Business Environment (1 credit) Principles of Maintaining Stationery Stock (1 credit) Principles of Project Management (2 credits) Principles of Budgets in a Business Environment (2 credits) Principles of Contributing to Innovation Change (2 credits) Principles of Working in the Public Sector (Level 2 & 5 credits) Principles of Working in the Public Sector (Level 3 & 7 credits) NVQ Diploma in Business Administration Level 3 (Competency component) Matory Units CU743 3 Manage own performance in a business environment 3 CU744 3 Evaluate improve own performance in a business environment CU745 3 Work in a business environment 4 3 CU746 3 Communicate in a business environment 3 Optional Units Group B CU747 3 Solve business problems 4 CU748 3 Work with other people in a business environment 4 CU749 3 Contribute to decision-making in a business environment 3 CU750 3 Negotiate in a business environment 5 CU751 3 Supervise a team in a business environment 6 CU752 3 Supervise an office facility 5 CU714 3 Contribute to running a project 5 CU685 2 Produce documents in a business environment 4 V2 October 2012 Page 5 of 10
CU686 2 Prepare text from notes 3 CU687 2 Prepare text from notes using touch typing (40 wpm) 3 CU688 2 Prepare text from shorth (60 wpm) 8 CU689 2 Prepare text from recorded audio instruction (40 wpm) 4 CU715 3 Design produce documents in a business environment 4 CU716 3 Prepare text from notes using touch typing (60 wpm) 4 CU717 3 Prepare text from shorth (80 wpm) 8 CU718 3 Prepare text from recorded audio instruction (60 wpm) 4 CU690 2 Support the organisation of an event 2 CU691 2 Support the co-ordination of an event 3 CU693 2 Support the organisation of meetings 4 CU719 3 Plan organise an event 4 CU720 3 Co-ordinate an event 4 CU721 3 Plan organise meetings 5 CU753 3 Organise business travel or accommodation 5 CU754 3 Evaluate the organisation of business travel or accommodation CU694 2 Use electronic message systems 1 CU695 2 Use a diary system 3 CU696 2 Take minutes 4 CU722 3 Develop a presentation 3 CU723 3 Deliver a presentation 3 CU697 2 Hle mail 3 CU698 2 Provide reception services 3 CU674 2 Meet welcome visitors 3 CU724 3 Deliver, monitor evaluate customer services to internal customers CU725 3 Deliver, monitor evaluate customer services to external customers CU755 3 Use customer service as a competitive tool 8 CU756 3 Monitor solve customer service problems 6 CU699 2 Organise report data 3 CU700 2 Research information 4 V2 October 2012 Page 6 of 10 2 3 3
CU701 2 Store retrieve information 3 CU702 2 Archive information 2 CU703 2 Support the management development of an information system CU726 3 Support the design development of an information system CU727 3 Monitor information system 7 CU728 3 Analyse report data 6 CU757 4 Design develop an information system 7 CU758 4 Manage evaluate an information system 6 CU677 2 Use office equipment 4 CU705 2 Maintain issue stationery stock items 3 CU729 3 Order products services 5 CU730 3 Agree a budget 4 CU784 4 Manage budgets 5 CU684 2 Respond to change in a business environment 3 CU713 3 Contribute to innovation in a business environment 4 CU759 4 Contribute to innovation in a business environment 6 CU760 4 Plan change for a team 6 CU731 2 Administer human resources records 3 CU732 2 Administer the recruitment selection process 4 CU1064 3 Administer parking traffic challenges, representations civil parking appeals CU1065 3 Administer statutory parking traffic appeals 9 CU1066 3 Administer parking traffic debt recovery 9 CU1044 2 Administer parking dispensations 4 CU1067 3 Provide administrative support in schools 8 CU1068 3 Administer legal files 7 CU1069 3 Build case files 4 CU1070 3 Manage case files 5 7 7 9 V2 October 2012 Page 7 of 10
Optional Units Group C CU704 1 Use occupational health safety guidelines when using keyboards CU450 2 Bespoke software 3 CU464 2 Data management software 3 CU461 2 Database software 4 CU537 2 Improving productivity using IT 4 CU485 2 IT security for users 2 CU501 2 Presentation software 4 CU506 2 Set up an IT system 4 CU512 2 Spreadsheet software 4 CU458 2 Using collaborative technologies 4 CU520 2 Website software 4 CU517 2 Word processing software 4 CU451 3 Bespoke software 4 CU465 3 Data management software 4 CU462 3 Database software 6 CU445 3 Improving productivity using IT 5 CU486 3 IT security for users 3 CU502 3 Presentation software 6 CU507 3 Set up an IT system 5 CU513 3 Spreadsheet software 6 CU459 3 Using collaborative technologies 6 CU521 3 Website software 5 CU518 3 Word processing software 6 CU765 4 Manage physical resources 3 CU766 4 Manage the environmental impact of work activities 5 CU762 4 Provide leadership direction for own area of responsibility CU764 4 Support learning development within own area of responsibility CU763 4 Develop working relationships with colleagues 4 V2 October 2012 Page 8 of 10 2 5 5
stakeholders Unit Barrings Learners cannot claim the following unit combinations towards the Level 3 NVQ Diploma in Business Administration: CU686 CU687 CU686 CU716 CU687 CU716 CU685 CU715 CU688 CU717 CU689 CU718 CU690 CU719 CU691 CU720 CU692 CU753 CU693 CU721 CU698 CU674 CU703 CU758 CU520 CU521 CU726 CU757 CU684 CU760 CU759 CU713 CU450 CU451 CU464 CU465 CU461 CU462 CU537 CU445 CU485 CU486 CU501 CU502 CU506 CU507 CU512 CU513 CU458 CU459 CU517 CU518 Certificate in Principles of Business Administration Level 3 (Technical Certificate) Matory Units CT191 3 Principles of Personal Responsibilities How to Develop Evaluate Own Performance at Work CT192 3 Principles of Working With Supervising Others in a Business Environment CT193 3 Principles of Managing Information Producing Documents in a Business Environment CT194 3 Principles of Providing Maintaining Administrative Services 4 3 4 4 V2 October 2012 Page 9 of 10
Certificate in Principles of Business Administration Level 3 (Technical Certificate) Optional Units CT185 3 Principles of Supporting Change in a Business Environment 1 CT187 3 Principles of Maintaining Stationery Stock 1 CT188 3 Principles of Project Management 2 CT189 3 Principles of Budgets in a Business Environment 2 CT190 3 Principles of Contributing to Innovation Change 2 CT310 2 Principles of Working in the Public Sector 5 CT311 3 Principles of Working in the Public Sector 7 V2 October 2012 Page 10 of 10