Table of Contents Introduction... xiii Chapter 1 What s New in Windows XP Professional... 1 Easier to Use 2 More Reliable and Dependable 4 Built on New Windows Engine 4 Device Driver Rollback 4 Enhanced Device Driver Verifier 4 System Restore 4 Automatic System Recovery (ASR) 5 Reduced Reboots 5 Improved Code Protection 5 Scalable Memory Processor Support 5 Dynamic Update 5 AutoUpdate 5 Windows Update 6 Better Resistance to Application Failure 6 Windows File Protection 6 Windows Installer Service 6 Side-by-Side DLL Support 6 Most Compatible 6 Increased Application Compatibility 6 Support for Latest Hardware Standards 7 Easier Manageability 7 IntelliMirror 7 Group Policy 8 Resultant Set of Policy (RSoP) 8 Local Group Policies 8 User State Migration Tool (USMT) 8 Account Management Enhancements 8 Regional Options Enhanced 8 Enhanced File and Printer Sharing 8 WebDAV 9 Disk Defragmenter Enhancements 9 Encrypting of Offline Files Database 9 Private Access via NetCrawler 9 Fax Sharing 9 Internet Integration 10 Internet Explorer 6 10 New Explorer Bars 10 Security 10 Single Login with Microsoft Passport 10 Software Restriction Policies 10 Increased Virus Protection 11 Internet Connection Firewall 11 EFS with Multiuser Support 11 IPSec 11 Kerberos Support 11 Smart Card Support 12 Credential Manager 12 Remote User Support 12 Remote Assistance Tool 12 Remote Desktop 12 Off line Files and Folders 13 Virtual Private Networks (VPNs) 13 Enhanced Online Conferencing 13 Help and Support 14 Extended Laptop Capabilities 14 Improved Power Management 14 iii
iv Table of Contents IrCOMM Modem Driver for IrDA 14 Hibernation 15 Hot Docking 15 Advanced Configuration and Power Interface (ACPI) 15 ClearType 15 Viewing Web Pages Off line 15 Dual View 15 Improved Networking and Communications 16 Integrated WiFi Wireless Network Support 16 Network Location Awareness 16 Network Bridge 16 Network Setup Wizard 16 Internet Connection Sharing (ICS) 17 UPnP Client Support 17 Quality of Service (QoS) 17 Network Diagnostics Features 17 Support for Legacy Protocols 17 IPv6 Development Stack 17 Connection Manager 18 PPPoE Clients 18 PVC Encapsulation-RFC 2684 18 NDIS 5.1 and Remote NDIS 18 Peer-to-Peer Network Support 19 Best of Windows XP 19 Digital Camera Friendly 19 Instant Messenger 20 Native Support for CD R/W Drivers 20 Windows Media Player 8 20 Windows Movie Maker 20 New My Music Folder 20 64-Bit Support 21 Improved Backup and Restore Capabilities 21 Windows Product Activation 21 Chapter Summary 22 Review Questions 23 Chapter 2 Installing Windows XP Professional... 27 System Requirements 28 Hardware Requirements 28 Checking the System BIOS 28 Hardware Compatibility List 29 Check Upgrade Mode 29 Backup Files 30 Scan All Hard Disks for Viruses 30 Uncompress Drives 30 Remove Incompatible Software 30 Upgrade vs. Clean Install 30 Hardware Compatibility Issues When Upgrading from Windows Me, 98, 95, and 3.x 31 Upgrading from Windows 2000 and NT 4 31 File System 31 Installing Windows XP Professional 32 Winnt vs. Winnt32 32 Selecting the Type of Deployment Tool 33 Bootable CD-ROM 33 Network Share 33 Unattended Installation 34 Answer Files 34 Windows Setup Manager 36 Uniqueness Database File (UDF) 38 System Preparation Tool 39 Remote Installation Services (RIS) 42 System Management Server (SMS) 44 Additional Deployment Tools 45 User State Migration Tool (USMT) 46 Preparing the Server for the Transfer 47 Active Directory Migration Tool (ADMT) 48 Active Directory Sizer Tool (ADST) 49
Table of Contents v Active Directory Services Interfaces (ADSI) 49 Windows Installer 49 Windows Scripting Host (WSH) 49 Windows Management Instrumentation (WMI) 49 Uninstalling Windows XP 50 Multibooting Windows XP 50 Windows Product Activation 51 Automatic System Recovery 51 Chapter Summary 51 Review Questions 52 Real-World Projects 55 Chapter 3 Microsoft Management Console (MMC)... 59 The New Administrative Tool 60 Behind the Scenes of the MMC 62 Configuring the MMC 63 Adding and Configuring Snap-Ins 64 Taskpad View 67 Saving a Custom Console 68 The Included Snap-Ins 69 Chapter Summary 72 Review Questions 72 Real-World Project 76 Chapter 4 Managing Disks in Windows XP Professional... 79 Types of Disks Supported in Windows XP Professional 80 Basic Disks 80 Partition Types: Basic Disks 80 Dynamic Disks 81 Volume Types: Dynamic Disks 83 Master Boot Record (MBR) 84 GUID Partition Table (GPT) 85 Managing Disks with Disk Management 85 Converting from Basic to Dynamic Disk 88 Converting from Dynamic to Basic Disk 88 Moving Basic Disks 88 Removing Dynamic Disks 89 Moving Dynamic Disks 89 Managing Disks from the Command Line 89 DiskPart 89 Fsutil 91 Convert 91 Chkdsk 91 Mountvol 92 Disk Defragmentation 92 Defrag Tool 94 File Systems 94 FAT 94 FAT32 95 NTFS 95 Remote Administration 95 Disk Cleanup 95 Disk Quota 96 Chapter Summary 98 Review Questions 99 Real-World Projects 102 Chapter 5 Customizing Your Desktop Environment in Windows XP Professional... 105 Configuring Desktop Settings 106 Changing the Display Properties 106 Altering the Desktop 107 Screen Savers 107 Desktop Cleanup 107 Customizing the Start Menu 108 Altering the Start Menu Properties 109 Pinning Applications to the Start Menu 109 Customizing the Taskbar 109 Customizing the Startup Folder 110
vi Table of Contents Customizing the My Documents Folder 111 My Pictures Folder Enhancements 111 Configuring System Settings 112 Configuring Environment Variables 112 Changing the Startup and Recovery Options 113 Control Panel 114 Add Hardware 114 Add Or Remove Programs 115 Administrative Tools 115 Date And Time 116 Display 116 Folder Options 116 Fonts 117 Game Controllers 117 Internet Options 117 Keyboard 118 Mouse 118 Network Connections 118 Phone And Modem Options 118 Power Options 119 Printers And Faxes 119 Regional And Language Options 119 Scanners And Cameras 119 Scheduled Tasks 119 Sounds And Audio Devices 120 Speech 120 System 120 Taskbar And Start Menu 120 User Accounts 121 Accessibility Options 121 StickyKeys 122 FilterKeys 122 ToggleKeys 122 SoundSentry 122 ShowSounds 122 Display High Contrast 122 Display Cursor Options 123 MouseKeys 123 SerialKeys Devices 123 Magnifier 123 On-Screen Keyboard 123 Narrator 123 Utility Manager 124 User Profiles 124 Group Policy 125 Remote Assistance 125 Fast Switching for Multiple Users 127 Chapter Summary 127 Review Questions 129 Real-World Projects 132 Chapter 6 Files and Folders in Windows XP Professional... 137 Files and Folders Overview 138 My Computer 138 My Documents Folder 139 My Pictures Folder 140 My Music Folder 141 Shared Documents Folder 142 My Network Places 142 The History Folder 142 Windows Explorer 142 Files and Folder Views 143 Customizing Folders 144 Configuring Folder Options 145 Using Customize This Folder 146 NTFS Permissions 146 File Permissions 146 Folder Permissions 146 Special File and Folder Permissions 147 Inherited Permissions 148 Access Control Lists 149 Access Control Entries 149 Security Identifiers 149 Access Tokens 150 Security Descriptors 150 Discretionary Access Control List 150 System Access Control List 150 How Access Control Works 150 File Ownership 151 Auditing 151 Shared Folders 151
Table of Contents vii Shared Folder Permissions 152 Special Shares 153 Creating a Shared Folder 154 Assigning Permissions to Shared Folders 154 Combining Shared Folder Permissions and NTFS Permissions 155 Managing Shared Folders 155 Managing Shared Folders from a Command Line 156 Off line Files and Folders 157 The Off line Files Database 159 Off line Web Pages 160 Synchronization Manager 160 NTFS File and Folder Compression 161 Copying and Moving Compressed Files and Folder 162 Compressed (Zipped) Folders 162 Searching for Files and Folders 163 Indexing Service 163 Chapter Summary 164 Review Questions 165 Real-World Projects 168 Chapter 7 Printing... 171 Printing Overview 172 The Windows XP Printing Process 173 Graphical Device Interface (GDI) 174 Print Drivers 174 Print Spooler 175 Print Job Formats 176 The Printers and Faxes Folder 176 Installing Printers 177 Plug and Play 177 Using the Add Printer Wizard 178 Using Windows Update 179 Installing Network Printers 180 Using the Add Printer Wizard 181 Using Point and Print 181 Internet Printers 181 Configuring Printers 184 The General Tab 184 The Sharing Tab 185 The Ports Tab 186 The Advanced Tab 187 The Security Tab 189 The Device Settings Tab 192 Monitoring and Managing Print Jobs 192 The Print Queue Window 192 Managing the Print Server 194 Printer Pooling 197 Troubleshooting 197 Chapter Summary 198 Review Questions 199 Real-World Projects 203 Chapter 8 Hardware Support... 205 New Hardware Support 206 USB 206 IEEE 1394 206 HID Support 208 UPnP 208 IrDA 210 IrCOMM 210 Captured Still Images Support Windows Image Acquisition (WIA) Windows XP 64-bit Edition 212 Digital Media Support 214 Windows Media Player 8 214 Windows Movie Maker 215 Digital Photo Support 215 Digital Rights Management 215 CD Burning 215 DVD 216 DirectX 217 Power Management 218 Enhanced Monitor Support 219 Installing Hardware Devices 220 Plug and Play Devices 220 Non-Plug and Play Devices 221 Device Manager 222 Hidden Devices 223 Updating Device Drivers 223
viii Table of Contents Driver Rollback 224 Changing Resource Settings 225 Driver Signing 225 Surprise Removal of Devices 227 Installing a Local Printer 228 Troubleshooting Hardware Devices 230 Diagnostic Boot Options 231 Chapter Summary 231 Review Questions 233 Real-World Projects 237 Chapter 9 Networking... 239 Networking Overview 240 Networking Defined 240 Networking Hardware 240 Types of Networks 243 Windows XP Component Architecture 244 Creating and Managing Connections 245 Local Area Connections 245 Remote Connections 248 Virtual Private Network Connections 249 Direct Connections 251 Security for Remote Connections 252 Authentication 252 Authentication Protocols 253 Data Encryption 255 Internet Connection Sharing 256 Configuring ICS 256 Configuring ICS Clients 258 Internet Connection Firewall 259 Configuring ICF 259 Chapter Summary 262 Review Questions 264 Real-World Projects 267 Chapter 10 A TCP/IP Primer... 271 IP Addresses 272 Subnet Masks 274 Network IDs and Broadcast IDs 274 Classes of Addresses 275 Address Resolution Protocol 275 Dynamic Host Configuration Protocol 275 Routing 277 Name Resolution 278 NetBIOS Name Resolution 278 Hostname Resolution 281 Chapter Summary 282 Review Questions 283 Real-World Projects 286 Chapter 11 Mobile Users... 289 Configuring Hardware for Mobile Computing Use 290 Hardware Profiles 290 Docking Stations 290 Power Management for Mobile Computing 292 Power Schemes 292 Power Saving Options 293 Battery Monitoring 294 Power Button 294 New Power Features Added with Windows XP 294 Off line Files and Folders 295 Synchronizing Offline Files and Folders 297 Remote Access Connections 298 Internet Connections 299 Connections to Private Networks 299 Advanced Connections 300 Remote Access Protocols 300 Point-to-Point Protocol 300 Serial Line Internet Protocol 300 Remote Access Service 300 VPN 301 VPN Protocol 301 Point-to-Point Tunneling Protocol 301
Table of Contents ix Layer 2 Tunneling Protocol 301 Authentication Protocols 301 Standard Authentication Protocols 302 Extensible Authentication Protocol 303 Smart Cards 304 Data Encryptio 304 Microsoft Point-to-Point Encryption 304 Internet Protocol Security 305 Callback 305 Multilink Connections 306 Point-to-Point Protocol Multilink 306 Bandwidth Allocation Protocol 306 Direct Cable Connections 306 Remote Desktop 308 Fast Startup 308 New Usability Features 308 ClearType 309 Automatic Connection for Networks 309 Dualview 309 Stored User Names and Passwords 309 Chapter Summary 310 Review Questions 311 Real-World Projects 316 Chapter 12 Working Securely... 321 Security Groups 322 Administrators 322 Users 322 Guests 322 Backup Operators 323 Power Users 323 Replicator 323 Special Groups 323 Group Policy 324 Security Policies 325 Account Policies 325 Local Policies 326 Security Features 328 Security Templates 328 Security Configuration and Analysis 329 Secedit.exe 329 Access Control 331 Auditing Security Events 331 User Rights 332 Permissions 332 Public Key Infrastructure 333 Certificates 333 EFS 336 IPSec 338 Smart Cards 339 Kerberos 340 Chapter Summary 341 Review Questions 342 Real-World Projects 346 Chapter 13 Managing and Maintaining Windows XP Professional... 351 Scheduled Tasks 352 System Information 354 System Summary 355 Hardware Resources 355 Components 357 Software Environment 357 Internet Settings 358 Applications 358 Task Manager 358 Applications Tab 359 Processes Tab 359 Performance Tab 361 Networking Tab 362 User Tab 362 Performance and Maintenance Tools 363 Event Logs 366 Using Performance Options to Improve Performance 370 Chapter Summary 371
x Table of Contents Review Questions 372 Real-World Projects 376 Chapter 14 System Recovery... 379 Prevention of System Problems 380 Device Driver Problems 380 System File Problems 381 Hardware-Related Problems 382 Backup Strategies 382 Using Windows XP Professional Backup 383 Removable Storage 384 Backup 384 Restore 387 Schedule Jobs 388 Using Safe Mode Options 389 The Recovery Console 391 Starting the Recovery Console 391 Using the Recovery Console 392 Using System Restore 396 Using Automated System Recovery 398 Chapter Summary 399 Review Questions 400 Real-World Projects 403 Chapter 15 The Windows Network Environment... 407 Networking and Communications 408 Accessing Network Resources 408 Microsoft Networks 409 Types of Network Environments 409 Account Authentication 413 Group and System Policies 415 Logon Scripts 417 Getting Connected 417 Local Area Connection 418 Configuring Network Protocols 419 TCP/IP 419 NWLink (IPX/SPX) 424 NetBEUI 425 Chapter Summary 426 Review Questions 427 Real-World Projects 430 Chapter 16 The Novell NetWare Environment... 433 An Overview of Novell NetWare 434 Novell NetWare 3.12 434 Novell NetWare 4.x 434 Novell NetWare 5.x 435 The IPX/SPX Protocol Suite 436 IPX 436 SPX 437 SAP 437 RIP 437 Operating Windows XP and NetWare Together 437 NWLink (IPX/SPX) 437 Client Services for NetWare 439 Gateway (and Client) Services for NetWare 442 Accessing NetWare Resources 446 Accessing NetWare Resources 446 Accessing NetWare Problems 448 Troubleshooting NetWare Problems 448 Are Client Services for NetWare and NWLink Installed? 448 Is NWLink Configured Correctly? 448 Is the Preferred Server or Default Tree and Context Correct? 449 Chapter Summary 449 Review Questions 450 Real-World Projects 455 Chapter 17 The Unix Networking Environment... 457 History of Unix 458
Table of Contents xi Unix Variants 458 Introducing Services for Unix 2 459 System Requirements 461 Installing Services for Unix 2 461 Accessing Files Using NFS 462 Client for NFS 462 Server for NFS 464 Gateway for NFS 466 Authentication Using Services for Unix 2 467 Server for NIS 467 Server for PCNFS 468 Password Synchronization 468 User Name Mapping Server 468 Remote Administration Using Services for Unix 2 468 Telnet Client 468 Telnet Server 470 Chapter Summary 470 Review Questions 471 Real-World Projects 474 Chapter 18 Configuring Internet Explorer 6... 477 Internet Explorer 6 Overview 478 Configuring Internet Explorer 6 479 General Tab 479 Security Tab 481 Privacy Tab 483 Content Tab 484 Connections Tab 486 Programs Tab 486 Advanced Tab 486 Chapter Summary 488 Review Questions 489 Real-World Projects 490 Chapter 19 Remote Desktop and Remote Assistance... 493 Remote Desktop Overview 494 Remote Desktop Protocol 495 Print Redirection 495 Clipboard Mapping 495 Audio 496 Port Redirection 496 Configuring Remote Desktop 496 Connecting to a Computer 497 Configuring Connection Settings 497 Accessing Local Files on a Remote Session 500 Terminating a Remote Session 500 Installing Remote Desktop Connection on a 32-bit Computer 501 Remote Desktop Web Connection 502 Remote Assistance 503 Windows Messenger 504 Email 504 Saved File 505 Group Policy and Remote Assistance 508 Remote Desktop and Remote Assistance Differences 509 Chapter Summary 509 Review Questions 510 Real-World Projects 513 Chapter 20 Sample Test... 519 Chapter 21 Answer Key... 537 Appendix A Answers to Review Questions... 547
xii Table of Contents Appendix B Objectives for Exam 70-270... 573 Appendix C Study Resources... 577 Appendix D Windows XP Professional Keyboard Shortcuts... 581 Appendix E Windows XP Professional Command-Line Utilities... 587 Appendix F Troubleshooting Problems in Windows XP Professional... 623 Glossary... 651 Index... 675