Aligning/Associating Microsoft Certifications to National Certificates

Transcription

1 Aligning/Associating Microsoft Certifications to National Certificates National Certificate: Information Technology: Technical Support SAQA QUAL ID : NQF Level 4 Microsoft Certification: Microsoft Certified Desktop Support Technician (MCDST)

2 National Certificate: Information Technology: Technical Support SAQA QUAL ID : NQF Level 4 Microsoft Certification: Microsoft Certified Desktop Support Technician (MCDST) The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. MCDST candidates are required to pass two Microsoft core exams. Microsoft elective exams are not required. The following table lists Official Microsoft Learning Products courses designed to help prepare for these Microsoft exams. Microsoft Core Exams (2 Exams Required) Exam : Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Exam : Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System 11/30/2005 v1.1-1

3 Core Unit Standards Qual ID SAQA ID UNIT STANDARD TITLE NQF LEVEL CREDIT S Microsoft Official Course Microsoft Official Course Name Microsoft Exam Code Handle a range of customer complaints Comply with service levels as set out in a Contact Centre Operation Demonstrate an understanding of testing IT systems against given specifications Explain the principles of computer networks Explain computer architecture concepts Supporting Users Running Microsoft Windows XP Desktop Resolve computer user`s problems Describe the types of computer systems and associated hardware configurations Supporting Users Running Microsoft Windows XP Desktop 11/30/2005 v1.1-2

4 14926 Describe information systems departments in business organisations Resolve technical computer problems Explain how data is stored on computers Investigate the use of computer technology in an organisation Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment /30/2005 v1.1-3

5 Fundamental Unit Standards Qual ID SAQA ID UNIT STANDARD TITLE 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues NQF LEVEL CREDITS Microsoft Official Course Microsoft Official Course Name Supporting Users Running Microsoft Windows XP Desktop Microsoft Exam Code 8968 Accommodate audience and context needs in oral communication Supporting Users Running Microsoft Windows XP Desktop 8969 Interpret and use information from texts Supporting Users Running Microsoft Windows XP Desktop 8970 Write texts for a range of communicative contexts Supporting Users Running Microsoft Windows XP Desktop 8973 Use language and communication in occupational learning programmes Supporting Users Running Microsoft Windows XP Desktop 8974 Engage in sustained oral communication and evaluate spoken texts Supporting Users Running Microsoft Windows XP Desktop 8975 Read analyse and respond to a variety of texts /30/2005 v1.1-4

6 8976 Write for a wide range of contexts Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems Represent analyse and calculate shape and motion in 2-and 3- dimensional space in different contexts Access information in order to respond to client enquiries in a financial services environment Communicate verbally with clients in a financial environment Apply comprehension skills to engage oral texts in a business environment Apply comprehension skills to engage written texts in a business environment /30/2005 v1.1-5

7 14920 Participate in groups and/or teams to recommend solutions to problems Apply problem solving strategies /30/2005 v1.1-6

8 Elective Unit Standards: Specialization Field: Data Communication and Networking Support ( minimum of 20 credits required) Qual ID SAQA ID UNIT STANDARD TITLE -Elect Demonstrate knowledge of basic concepts of telecommunications NQF LEVE L CREDIT S 2 7 Microsoft Official Course Microsoft Official Course Name Microsoft Exam Code -Elect2 -Elect Install networked computer application software Describe Synchronous/ Asynchronous Communication with computers Operating Systems -Elect Apply the principles of supporting users of local area networks Supporting Users Running Microsoft Windows XP Desktop Operating Systems -Elect Demostrate an understanding of computer network communication 4 9 Operating Systems -Elect Describe data communications 3 4 -Elect Install a local area network Supporting Users Running Microsoft Windows XP Desktop Operating Systems 11/30/2005 v1.1-7

9 Microsoft Exam to Course Matrix National Certificate: Information Technology: Technical Support SAQA QUAL ID : NQF Level 4 Microsoft Certification: Microsoft Certified Desktop Support Technician (MCDST)

10 MCDST Exam Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work. Skills Measured by Exam Installing a Windows Desktop Operating System Perform and troubleshoot an attended installation of a Windows XP operating system. Answer end-user questions related to performing an attended installation of a Windows XP operating system. Troubleshoot and complete installations in which an installation does not start. Tasks include configuring the device boot order and ascertaining probable cause of the failure to start. Troubleshoot and complete installations in which an installation fails to complete. Tasks include reviewing setup log files and providing needed files. Perform post installation configuration. Tasks include customizing installations for individual users and applying service packs. Course % Course Perform and troubleshoot an unattended installation of a Windows desktop operating system. Answer end-user questions related to performing an unattended installation of a Windows XP operating system. Tasks include starting an installation, answering questions asked by an end user during an installation, and performing post installation tasks. Configure a PC to boot to a network device and start installation of a Windows XP operating system. Tasks include configuring PXE compliant network cards. Perform an installation by using unattended installation files. Upgrade from a previous version of Windows. Answer end-user questions related to upgrading from a previous version of Windows. Considerations include available upgrade paths and methods for transferring user state data. Verify hardware compatibility for upgrade. Considerations include minimum hardware and system resource requirements. Verify application compatibility for upgrade. Tasks include ascertaining which applications can and cannot run, and using the application compatibility tools. Migrate user state data from an existing PC to a new PC. Install a second instance of an operating system on a computer. Exam V1.0 Page 1 of 5

11 Managing and Troubleshooting Access to Resources Monitor, manage, and troubleshoot access to files and folders. Answer end-user questions related to managing and troubleshooting access to files and folders. Monitor, manage, and troubleshoot NTFS file permissions. Manage and troubleshoot NTFS file permissions. Manage and troubleshoot file encryption. Manage and troubleshoot access to shared folders. Answer end-user questions related to managing and troubleshooting access to shared folders. Create shared folders. Configure access permissions for shared folders on NTFS partitions. Troubleshoot and interpret Access Denied messages. Connect to local and network print devices. Answer end-user questions related to printing locally. Configure and manage local printing. Answer end-user questions related to network-based printing. Connect to and manage printing to a network-based printer. Manage and troubleshoot access to and synchronization of offline files. Answer end-user questions related to configuring and synchronizing offline files. Configure and troubleshoot offline files. Configure and troubleshoot offline file synchronization. Configuring and Troubleshooting Hardware Devices and Drivers Configure and troubleshoot storage devices. Answer end-user questions related to configuring hard disks and partitions or volumes. Manage and troubleshoot disk partitioning. Answer end-user questions related to optical drives such as CD-ROM, CD-RW, DVD, and DVD-R. Configure and troubleshoot removable storage devices such as pen drives, flash drives, and memory cards. Exam V1.0 Page 2 of 5

12 Configure and troubleshoot display devices. Answer end-user questions related to configuring desktop display settings. Configure display devices and display settings. Troubleshoot display device settings. Configure and troubleshoot Advanced Configuration and Power Interface (ACPI). 50 % Answer end-user questions related to configuring ACPI settings. Configure and troubleshoot operating system power settings. Configure and troubleshoot system standby and hibernate settings. Configure and troubleshoot I/O Devices. Answer end-user questions related to configuring I/O devices. Configure and troubleshoot device settings. Configure and troubleshoot device drivers for I/O devices. Configure and troubleshoot hardware profiles. Troubleshooting Network Protocols and Services Troubleshoot TCP/IP. Tools include ARP; the Repair Utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands. 50 % Answer end-user questions related to configuring TCP/IP settings. Configure and troubleshoot manual TCP/IP configurations. Configure and troubleshoot automated TCP/IP address configuration. Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable. Considerations include indications of issues related to enabling or disabling ICF. Troubleshoot name resolution issues. Configure and troubleshoot host name resolution issues on a client computer. Considerations include Hosts files and DNS. Configure and troubleshoot NetBIOS name resolution issues on a client computer. Considerations include LmHosts files and WINS. Configure and troubleshoot remote connections. Configure and troubleshoot a remote dialup connection. Tasks include client-side configuration. Configure and troubleshoot a remote connection across the Internet. Tasks include client-side configuration. Exam V1.0 Page 3 of 5

13 Configure and troubleshoot Internet Explorer Configure and troubleshoot Internet Explorer connections properties. Configure and troubleshoot Internet Explorer security properties. Configure and troubleshoot Internet Explorer general properties. Configure and troubleshoot end-user systems by using remote connectivity tools. Use Remote Desktop to configure and troubleshoot an end-user s desktop. Use Remote Assistance to configure and troubleshoot an end-user s desktop. Configuring and Troubleshooting the Desktop and User Environments Configure the user environment. Answer end-user questions related to configuring the desktop and user environment. Configure and troubleshoot task and toolbar settings. Configure and troubleshoot accessibility options. Configure and troubleshoot pointing device settings. Configure and troubleshoot fast-use switching. Configure support for multiple languages or multiple locations. Answer end-user questions related to regional settings. Configure and troubleshoot regional settings. Answer end-user questions related to language settings. Configure and troubleshoot language settings. Troubleshoot security settings and local security policy. Answer end-user questions related to security settings. Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis. Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSOP) and Group Policy. Configure and troubleshoot local user and group accounts. Answer end-user questions related to user accounts. Configure and troubleshoot local user accounts. Answer en-user questions related to local group accounts. Configure and troubleshoot local group accounts. Considerations include rights and permissions. Exam V1.0 Page 4 of 5

14 Troubleshoot system startup and user logon problems. Answer end-user questions related to system startup issues. Troubleshoot system startup problems. Answer end-user questions related to user logon issues. Troubleshoot local user logon issues. Troubleshoot domain user logon issues. Monitor and analyze system performance. Answer end-user questions related to system performance. Use Help and Support to view and troubleshoot system performance. Use Task Manager to view and troubleshoot system performance. Use the Performance Tool to capture system performance information. Exam V1.0 Page 5 of 5

15 MSDST Exam Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Key to the Matrix: The course includes material to prepare you for this task. 50 % The course includes some material to prepare your for this task. You will need to supplement the course with additional work 0 % The course provides a general introductory overview of this task. You will need to supplement the course with additional work. Skills Measured by Exam Configuring and Troubleshooting Applications Configure and troubleshoot Office Applications. Answer end-user questions related to configuring Office applications. Set application compatibility settings. Troubleshoot application installation problems. Configure and troubleshoot account settings. Course 2261 Course Configure and troubleshoot Internet Explorer. Configure and troubleshoot Outlook Express. Answer end-user questions related to configuring Outlook Express. Configure and troubleshoot newsreader account settings. Configure and troubleshoot account settings. Configure the operating system to support Applications. 50 % Answer end-user questions related to configuring the operating system to support an application. Configure and troubleshoot file system access and file permission problems on multiboot computers. Configure access to applications on multiuser computers. Configure and troubleshoot application access on a multiple user client computer. Exam V1.0 Page 1 of 3

16 Resolving Issues Related to Usability Resolve issues related to Office Application support features. Tasks include configure Office Applications and Interpreting error messages. Resolve issues related to Internet Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages. Resolve issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error messages. Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages. Resolving Issues Related to Application Customization Resolve issues related to customizing an Office Application. Answer end-user questions related to customizing Office Applications. Customize toolbars. Configuring proofing tools. Manage Outlook data, and repairing corrupted data. Personalise Office features. Resolve issues related to customizing Internet Explorer Resolve issues related to customizing Outlook Express Resolve issues related to customizing the Operating System to support applications. Answer end-user questions related to customizing the operating system to support an application. Customize the Start menu and Taskbar. Customize Regional Settings. Customize Fonts. Customize Folder settings. Exam V1.0 Page 2 of 3

17 Configuring and Troubleshooting Connectivity for Applications Identify and troubleshoot name resolution problems. Indications of such problems include application errors. 50 % 50 % Identify and troubleshoot network adapter configuration problems. Indications of such problems include application errors. 50 % 50 % Identify and troubleshoot LAN and Routing and Remote Access configuration problems. Indications of such problems include application errors. 50 % 50 % Configuring Application Security Identify and troubleshoot problems related to security permissions. Answer end-user questions related to application security settings. Troubleshoot access to local resources. Troubleshoot access to network resources. Troubleshoot insufficient user permissions and rights. Identify and respond to security incidents. 50 % 50 % Answer end-user questions related to security incidents. Identify a virus attack. Apply critical updates. Manage application security settings. 50 % Exam V1.0 Page 3 of 3