Issue 01 Date 2018-09-28 HUAWEI TECHNOLOGIES CO., LTD.
Copyright Huawei Technologies Co., Ltd. 2018. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied. Huawei Technologies Co., Ltd. Address: Website: Email: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China http://www.huawei.com support@huawei.com Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. i
Contents Contents 1 Account Info... 1 1.1 User Registration... 1 1.2 Logging In... 2 1.3 Resetting a Password... 3 1.4 Logging Out...4 1.5 Viewing and Modifying Account Information... 5 1.6 Viewing My Associated Account... 6... 8 2.1 Differences Between Individual Real-Name Authentication and Enterprise Real-Name Authentication... 8 2.2 Individual Real-name Authentication...8 2.2.1 Individual Real-Name Authentication Process...9 2.2.2 Individual Bank Card Authentication Process...9 2.2.3 Important Notes for Individual Bank Card Authentication... 10 2.2.4 Individual Certificate Authentication Process... 11 2.2.5 Important Notes for Individual Certificate Authentication... 12 2.3 Enterprise Real-name Authentication...13 2.3.1 Enterprise Real-Name Authentication Process...13 2.3.2 Business Account Authentication Process... 13 2.3.3 Important Notes for Business Account Authentication...15 2.3.4 Enterprise Certificate Authentication Process...16 2.3.5 Important Notes for Enterprise Certificate Authentication... 18 2.3.6 Processing Method When a Unified Social Credit Code Is Not Available... 19 2.4 Individual Real-Name Re-Authentication... 19 2.4.1 Individual Real-Name Re-Authentication Process...20 2.4.2 Changing to Another Individual User... 20 2.4.3 Changing to an Enterprise User...23 2.5 Enterprise Real-Name Re-Authentication... 26 2.5.1 Enterprise Real-Name Re-Authentication Process...26 2.5.2 Changing the Company Entity... 27 2.5.3 Changing the Company Name...29 2.6 Student Authentication... 31 2.6.1 Student Authentication Process... 31 2.6.2 Important Notes for Student Authentication... 32 Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. ii
Contents 2.6.3 Student Real-Name Re-Authentication... 33 2.7 FAQs...34 3 My Partner...40 3.1 Requesting Association with a Partner...40 4 Preference Settings...44 4.1 Message Receiving Settings... 44 4.2 DataStorage Settings...44 5 My Recommendation...46 5.1 Recommending Registration... 46 6 Orgnization Management...48 6.1 Managing Organizations...48 Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. iii
1 Account Info 1 Account Info 1.1 User Registration 1.2 Logging In 1.3 Resetting a Password 1.4 Logging Out 1.5 Viewing and Modifying Account Information 1.6 Viewing My Associated Account 1.1 User Registration Procedure Step 1 Step 2 Log in to the HUAWEI CLOUD homepage, and click Register in the upper right corner. Set the user name, mobile number, SMS verification code, and password. Select I have read and agreed to Privacy Statement and HUAWEI CLOUD Customer Agreement. Click Register. An account is successfully created. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 1
1 Account Info ----End 1.2 Logging In Procedure Step 1 Step 2 Log in to the HUAWEI CLOUD homepage. On the upper right corner of the page, click Log In. The login page is displayed. Step 3 Click the Account Login tab, enter the user name and password, and click Log In. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 2
1 Account Info NOTE A verification code is required upon three consecutive incorrect password attempts. ----End 1.3 Resetting a Password Procedure If you forget the password during the login, you can reset the password. Step 1 Step 2 Log in to the HUAWEI CLOUD homepage. On the upper right corner of the page, click Log In. The login page is displayed. Step 3 Step 4 On the Domain Login tab, click Forgot Password in the lower right corner. In the Confirm Account dialog box, set the email address bound to the account and click Next. Click Retrieve Password Using Mobile Number to retrieve the password. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 3
1 Account Info Step 5 Set a new password, enter the verification code, and click Next. 1.4 Logging Out Procedure The system prompts that the password is successfully changed. ----End To ensure user data security, log out in time after completing operations. In the upper right corner of the page, click the current user name and choose Log Out. The login page is displayed. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 4
1 Account Info 1.5 Viewing and Modifying Account Information Procedure Accounts contain true information about individuals or enterprises and are used for logging in to My Account. Users' orders and fees are associated with their accounts. Step 1 Step 2 Go to the Account Info page. View and modify the account information. Basic information a. Click Edit next to a desired field to open the information modification page. The following uses an email address as an example to describe how to modify basic information. b. Enter the SMS verification code and modify the registered email address. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 5
1 Account Info Service information You can select your industry. If the industry you select has a secondary industry, you are required to select a secondary one. Contact information You can view the user type, full name, position, and address. You can set the company, position, address, telephone, and fax as required. ----End 1.6 Viewing My Associated Account If your account is associated with an enterprise's main account, you can access the My Associated Account page to view the associated account details. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 6
1 Account Info Procedure Step 1 Access the My Associated Account page. The details of the associated account are displayed, including the basic information, permissions, transfer records, and associated records of the main account. ----End Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 7
2.1 Differences Between Individual Real-Name Authentication and Enterprise Real-Name Authentication 2.2 Individual Real-name Authentication 2.3 Enterprise Real-name Authentication 2.4 Individual Real-Name Re-Authentication 2.5 Enterprise Real-Name Re-Authentication 2.6 Student Authentication 2.7 FAQs 2.1 Differences Between Individual Real-Name Authentication and Enterprise Real-Name Authentication Individual real-name authentication and enterprise real-name authentication differ greatly in account ownership: If the user type is Individual, the authenticated account belongs to an individual. If the user type is Enterprise, the authenticated account belongs to an enterprise. Individual real-name authentication applies to individual users. (After the real-name authentication, students need to complete the student authentication.) Enterprise real-name authentication applies to enterprises, individual businesses, and all kinds of organizations. The user type determines the account ownership. For example, individual users cannot request special value-added tax (VAT) invoices. If enterprise users choose individual real-time authentication, they may have trouble using the account or have economic losses when the account owner changes, the account is in arrears, or the account ownership is in disputes. Therefore, please select the correct user type. 2.2 Individual Real-name Authentication Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 8
2.2.1 Individual Real-Name Authentication Process Individual real-name authentication includes individual band card authentication and individual certificate authentication. The process is as follows: For details about authentication with individual bank cards, see here. For details about authentication with individual certificates, see here. Individual bank card authentication is recommended because of its easy operations and short time required. 2.2.2 Individual Bank Card Authentication Process Procedure Individual users can use bank cards to perform real-name authentication by entering their bank card information. Personal debit cards and credit cards are supported. Individual users can enter bank card information for real-name authentication. Step 1 Access the RealName Auth page and choose Individual. Step 2 Choose Individual Bank Card Authentication. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 9
Step 3 Enter bank card information as prompted. Step 4 Click Submit for Review. The system displays a message indicating that the authentication is successful. NOTE ----End If the authentication fails, re-enter the bank card information according to the error prompt. 2.2.3 Important Notes for Individual Bank Card Authentication The individual name, ID card number, bank card number and the mobile phone number bound to the bank card must be matched. If you use a card issued by the Bank of Communications, Beijing Bank, Bank of Shanghai, Guangdong Development Bank, Shanghai Pudong Development Bank, or Ping An Bank to perform real-name authentication, you need to subscribe to UnionPay online payment for the card first. Alternatively, you can use a card issued by other banks. Personal debit cards and credit cards are supported. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 10
Besides errors prompted by the system, bank card authentication failure is usually caused by the following: The cardholder name and cardholder's ID card number do not match. The individual name and the cardholder name do not match. The bank card number and reserved mobile phone number do not match. In this case, you are advised to go to the bank counter to check whether the mobile phone number bound to the bank card is consistent with the entered number. 2.2.4 Individual Certificate Authentication Process Procedure Individual users can use the following personal certificates to perform the real-name authentication: ID card, passport, Mainland Travel Permit for Hong Kong and Macao Residents, Mainland Travel Permit for Taiwan Residents, or overseas driver license. The following uses the ID card for authentication as an example. The procedures for authentication using other certificate types are the same. Step 1 Access the RealName Auth page and choose Individual. Step 2 Choose Individual Certificate Authentication (ID/Passport/Mainland Travel Permit for Hong Kong and Macao Residents/Mainland Travel Permit for Taiwan Residents/ Overseas Driver Licenses). Step 3 Enter personal information as prompted. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 11
NOTE If the certificate type is set to Mainland Travel Permit for Hong Kong and Macao Residents, you only need to enter the first nine digits of the certificate number. Step 4 Click Submit certification. The review progress page is displayed. NOTE ----End After the information is submitted, if a problem is found during this process, HUAWEI CLOUD will send you an SMS text message for re-authentication. 2.2.5 Important Notes for Individual Certificate Authentication The ID or passport must be valid. The ID or passport photos must be clearly visible. The name and ID or passport number must be consistent with the information in the photo. The information in the front view of the ID or passport holder must be clearly visible. The holder of the ID or passport must be bareheaded, with all facial features visible. The supported photo file formats include JPG, JPEG, BMP, PNG, GIF, and PDF. A file to be uploaded must be smaller than 10 MB. These special characters are not allowed in the file name: \/:*?"<>; Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 12
An ID or passport number can be used for authenticating three accounts. 2.3 Enterprise Real-name Authentication 2.3.1 Enterprise Real-Name Authentication Process Enterprise real-name authentication includes enterprise certificate authentication and business account authentication. The process is as follows: For details about authentication with business accounts, see here. For details about authentication with enterprise certificates, see here. Business account authentication is recommended because of its easy operations and short time required. 2.3.2 Business Account Authentication Process Procedure During business account authentication, you are required to provide a business account number of your enterprise. Money will be transferred to the provided account, along with a six-character verification code in transfer remarks. When you correctly enter a valid verification code, the authentication completes. Step 1 Access the Real Name Authentication page and choose Enterprise. Step 2 Choose Business Account Authentication. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 13
Step 3 Enter enterprise information as prompted. Step 4 Click Next. Confirm the entered information. Click Previous to change mistaken information, if any. Step 5 Click Submit certification. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 14
After the information is submitted, HUAWEI CLOUD will transfer 0.01 to the business account, with a verification code in transfer remarks. The money is expected to arrive in 30 minutes to 3 working days. You will be notified by SMS message when the money arrives. Step 6 After you receive the money and the SMS message, access the Real Name Authentication page. Enter the six-character verification code, and click Submit certification. If the verification you entered is valid and correct, the authentication completes. You can click Cancel to terminate the authentication process and perform the business account authentication again or use other modes to perform the real-name authentication. ----End 2.3.3 Important Notes for Business Account Authentication When entering the enterprise name, you need to enter the full name of the enterprise. The business bank account name must be the full name of the enterprise. Otherwise, HUAWEI CLOUD cannot transfer money to this account. After a user successfully submits an application for the real-name authentication of a business bank account, HUAWEI CLOUD will transfer 0.01 to the account of the enterprise user, and the system will automatically generate a verification code which contains six digits. The verification code is saved in the remarks of the transaction record. Bank account authentication mode can be used up to 3 times. After the authentication fails for three times, you can use the enterprise certificate authentication mode to perform the real-name authentication. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 15
2.3.4 Enterprise Certificate Authentication Process Procedure Enterprise certificate authentication requires enterprise information. The authentication completes when the submitted information is approved. Step 1 Access the RealName Auth page and choose Enterprise. Step 2 Select Enterprise Certificate Authentication. Step 3 Enter enterprise information and upload photos as prompted. The following information is required for a Legal representative role. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 16
The following information is required for an Authorized person role. An authorized enterprise user must obtain the authorization letter template from the photo upload page and the template as required, and then upload the authorization letter with the official seal of the enterprise stamped. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 17
Step 4 Click Submit certification. The review progress page is displayed. NOTE ----End The authentication review is expected to finish in three working days. The authentication completes immediately after the submitted information is approved. 2.3.5 Important Notes for Enterprise Certificate Authentication The enterprise name entered must be consistent with the name on the certificate. The photos must be clearly visible. An authorization letter with official seal is required if the ID of the enterprise legal entity is not provided. The enterprise name displayed on the seal must be consistent with the enterprise name submitted. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 18
The supported photo file formats include JPG, JPEG, BMP, PNG, GIF, and PDF. A file to be uploaded must be smaller than 10 MB. These special characters are not allowed in the file name: \/:*?"<>; A certificate number can be used for authenticating six accounts. 2.3.6 Processing Method When a Unified Social Credit Code Is Not Available The enterprise certificate authentication requires that you provide the unified social credit code of your enterprise. If your enterprise does not have a Three in One or Five in One certificate, which means a unified social credit code is not available, you can fill in the certificate number according to the table below and upload the scanned copies of enterprise certificates. Group Type Type of Group Certificate Certificate No. Example Enterprise Business license Business license registration number 000000000001234 Public institution Certificate of the public institution's legal entity Certificate number of the public institution 0000000001234 Private nonenterprise organization Registration certificate of the private nonenterprise organization Registration certificate number of the private nonenterprise organization 001234 Privately or individuallyowned business Business license Business license registration number 000000000001234 Social organization Registration certificate of the social organization's legal entity Registration certificate number of the social organization's legal entity 1234 Party and governmental offices Certificate of the subject of law enforcement Certificate number of the subject of law enforcement 0000123 Others Organization code certificate Organization code 000000001 2.4 Individual Real-Name Re-Authentication Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 19
2.4.1 Individual Real-Name Re-Authentication Process An individual user can re-perform the real-name authentication to change to another individual user or an enterprise user. The process is as follows: For details about changing to another individual user, click here. For details about changing to an enterprise user, click here. NOTE Before the real-name authentication change takes effect (is approved), the original real-name authentication information is still valid. Between the time when you submit the real-name authentication change request and the time when the change takes effect (is approved), the new outstanding amount and the newly purchased resources belong to the new entity. Between the time when you submit the real-name authentication change request and the time when the change is rejected, the new outstanding amount and the newly purchased resources belong to the original entity. 2.4.2 Changing to Another Individual User Important Notes Procedure If an individual user re-performs the real-name authentication to change to another individual user, the user needs to fill in the application form and upload the certified materials used for the last authentication and materials used for the new authentication. The user account cannot be in arrears if the user wants to change to another individual user. If the user account is in arrears, top up the account as prompted. The certificates of an individual user to be changed to support the following types: ID card, passport, Mainland Travel Permit for Hong Kong and Macao Residents, Mainland Travel Permit for Taiwan Residents, or overseas driver license. Both parties need to sign on the application form and upload the certified materials and new materials to be certified as prompted. For the certified materials, it is optional to upload the invoices, remittance proofs, or payment record screenshots. The more materials you upload, the easier for you to pass the authentication. If you use the personal bank card to perform the last authentication, the ID card must be inc.luded in the certified materials and be uploaded. Step 1 Access the Real Name Authentication page and click here in the upper part of the page. The system displays a message, asking you to confirm the re-authentication. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 20
Step 2 Step 3 Click OK. Access the RealName Auth page and choose Individual. Step 4 Fill in the new personal information and upload the certified materials used for the last authentication and materials used for the new authentication. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 21
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NOTE The application form template is in the Word format which is not supported to be uploaded. You need to convert the file format to PDF or upload a scanned copy. Step 5 Click Submit certification. The review progress page is displayed. NOTE ----End The real-name authentication review completes in three working days. The change immediately takes effect after the submitted information is approved. 2.4.3 Changing to an Enterprise User Important Notes If an individual user re-performs the real-name authentication to change to an enterprise user, the user needs to fill in the application form and upload the certified materials used for the last authentication and materials used for the new authentication. The user account cannot be in arrears if the user wants to change to an enterprise user. If the user account is in arrears, top up the account as prompted. You need to stamp on the application form with the seal of the new enterprise and upload the certified materials and new materials to be certified as prompted. For the certified materials, it is optional to upload the invoices, remittance proofs, or payment record screenshots. The more materials you upload, the easier for you to pass the authentication. If you use the personal bank card to perform the last authentication, the ID card must be inc.luded in the certified materials and be uploaded. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 23
Procedure Step 1 Access the Real Name Authentication page and click here in the upper part of the page. The system displays a message, asking you to confirm the re-authentication. Step 2 Step 3 Click OK. Access the RealName Auth page and choose Enterprise. Step 4 Fill in the new enterprise information and upload the certified materials used for the last authentication and materials used for the new authentication. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 24
NOTE The application form template is in the Word format which is not supported to be uploaded. You need to convert the file format to PDF or upload a scanned copy. Step 5 Click Submit certification. The review progress page is displayed. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 25
NOTE ----End The real-name authentication review completes in three working days. The change immediately takes effect after the submitted information is approved. 2.5 Enterprise Real-Name Re-Authentication 2.5.1 Enterprise Real-Name Re-Authentication Process An enterprise user can re-perform the real-name authentication to change the company entity or company name. The process is as follows: For details about changing the company entity, click here. For details about changing the company name, click here. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 26
NOTE Before the real-name authentication change takes effect (is approved), the original real-name authentication information is still valid. Between the time when you submit the real-name authentication change request and the time when the change takes effect (is approved), the new outstanding amount and the newly purchased resources belong to the new entity. Between the time when you submit the real-name authentication change request and the time when the change is rejected, the new outstanding amount and the newly purchased resources belong to the original entity. 2.5.2 Changing the Company Entity Important Notes Procedure If the company entity is changed, the owner of resources and funds is changed. If an enterprise user re-performs the real-name authentication to change the company entity, the user needs to fill in the application form and upload the certified materials used for the last authentication and materials used for the new authentication. The user account cannot be in arrears if the user wants to change the company entity. If the user account is in arrears, top up the account as prompted. You need to stamp on the application form with the seals of both enterprise parties and upload the certified materials and new materials to be certified as prompted. Step 1 Access the Real Name Authentication page and click here in the upper part of the page. The system displays a message, asking you to confirm the re-authentication. Step 2 Step 3 Click OK. Access the RealName Auth page and choose Company entity. Step 4 Fill in the new enterprise information and upload the certified materials used for the last authentication and materials used for the new authentication. The following uses Legal representative as an example: Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 27
NOTE The application form template is in the Word format which is not supported to be uploaded. You need to convert the file format to PDF or upload a scanned copy. Step 5 Click Submit certification. The review progress page is displayed. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 28
NOTE ----End The real-name authentication review completes in three working days. The change immediately takes effect after the submitted information is approved. 2.5.3 Changing the Company Name If the company name is changed, only the company name is changed. If an enterprise user reperforms the real-name authentication to change the company name, the user needs to fill in the application form, enter the new enterprise information, and upload required materials for the authentication. Important Notes Procedure The user account cannot be in arrears if the user wants to change the company name. If the user account is in arrears, top up the account as prompted. You must stamp on the application form with the seal of the enterprise, enter the new enterprise information, and upload the materials used for the new authentication. Step 1 Access the Real Name Authentication page and click here in the upper part of the page. The system displays a message, asking you to confirm the re-authentication. Step 2 Step 3 Click OK. Access the RealName Auth and choose Company name. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 29
Step 4 Fill in the new enterprise information and upload the materials used for the new authentication. NOTE The application form template is in the Word format which is not supported to be uploaded. You need to convert the file format to PDF or upload a scanned copy. Step 5 Click Submit certification. The review progress page is displayed. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 30
NOTE ----End The real-name authentication review completes in three working days. The change immediately takes effect after the submitted information is approved. 2.6 Student Authentication 2.6.1 Student Authentication Process Procedure After passing individual real-name authentication, a user can apply for student authentication. Users who have passed the student authentication can enjoy support policies and promotion activities provided by HUAWEI CLOUD. Step 1 Step 2 Access the Student Auth page. Enter your student information as prompted. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 31
Step 3 Click Submit. The review progress page is displayed. NOTE ----End The authentication review is expected to finish in three working days. The authentication completes immediately after the submitted information is approved. 2.6.2 Important Notes for Student Authentication You need to pass individual real-name authentication before applying for student authentication. Only individual users can apply for student authentication. To ensure that you pass the student authentication, check that the information you fill in is consistent with the information on the CHSI website (https://www.chsi.com.cn/en/). Once you are found cheating, or buying/selling the student certification preferences, HUAWEI CLOUD will have the right to revoke the preferences and stop issuing coupons, and will reserve the right to take further legal actions. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 32
The student card must contain the following information: your name, your photo, birth date, school name, major, year of enrollment, year of graduation (or length of schooling, effective time), and must be stamped with the school seal. If the current time has exceeded the certified graduation time, the student authentication information will become invalid and the user will no longer enjoy corresponding preferences. The student card files uploaded to HUAWEI CLOUD can be in.jpg,.bmp,.png,.gif, or.pdf format. The maximum allowed size of a single file is 4 MB and the maximum allowed length is 100 characters (including the file name extension). A file name cannot contain the special characters \/:*?"<>; 2.6.3 Student Real-Name Re-Authentication Important Notes Procedure After a student submits a second real-name authentication request, the original student authentication information will become invalid. The student authentication result is subject to the new real-name authentication. Each identity card can be used by only one user for student authentication. Student authentication information can be changed for more than one time. When a user performs student real-name re-authentication, the last student authentication information is displayed on the authentication page. The user can directly modify the student real-name authentication information and submit it for re-authentication. Step 1 Go to Student Auth and click here on the upper part of the page. The Student Auth page is displayed. Step 2 Enter the new student authentication information. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 33
Step 3 Click Submit to go to the pending review page. ----End NOTE The real-name authentication review will complete in 3 working days. The change will take effect immediately after the authentication request is approved. 2.7 FAQs 1. Can I change the user name for logging in to HUAWEI CLOUD? Can I de-register a registered mobile phone number and perform re-application? The user name for logging in to HUAWEI CLOUD cannot be modified. The registered mobile phone number cannot be deregistered but can be modified to another number. For details, see section Viewing and Modifying Account Information. 2. What are the impacts if I do not perform real-name authentication? User Type Individual Impacts You are not allowed to purchase Huawei products and services. You are not allowed to use existing cloud service resources. You are not allowed to apply for issuing invoices. You are not allowed to apply for online contracts. You are not allowed to apply for open beta test (OBT). Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 34
User Type Enterprise Impacts You are not allowed to purchase Huawei products and services. You are not allowed to use existing cloud service resources. You are not allowed to apply for a partner of Huawei. You are not allowed to apply for issuing invoices. You are not allowed to apply for online contracts. You are not allowed to apply for open beta test (OBT). 3. Does the user type for real-name authentication affect the type of cloud resources that I can purchase? Real-name authentication includes individual authentication and enterprise authentication. You can purchase all cloud service resources provided by HUAWEI CLOUD no matter you are individual user or enterprise user. 4. What is the minimum time required by the real-name authentication? In individual bank card authentication method, if all your entered information is correct, the real-name authentication is completed immediately after you submit for review. In business account authentication method, if all your entered information is correct, the real-name authentication will be completed in 30 minutes or more according to the payment arrival speed of different banks. 5. What authentication method should I use if I want to purchase cloud services immediately without performing the real-name Authentication? Individual users are advised to use bank card authentication method. If all your entered information is correct, the real-name authentication is completed immediately after you submit for review. Enterprise users are advised to use business account authentication method. If all your entered information is correct, the real name authentication is completed in 30 minutes or more according to the payment arrival speed of different banks. 6. Can I perform personal bank card authentication if I have passed the personal certificate authentication? If you have passed the real-name authentication by using the personal certificate, you cannot use the same name and certificate number to perform real-name authentication again (including personal certificate authentication and bank card authentication). If the authentication using the personal certificate is not approved, you can use the individual bank card to perform the authentication. 7. Can I use ID certificates of other regions (Hong Kong, Macao, Taiwan, or abroad) for individual bank card authentication? At present, only ID certificates of mainland China are supported for the individual bank card authentication. Users who hold other certificates can use individual certificate authentication method or dial 4000-955-988 to contact HUAWEI CLOUD customer service. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 35
8. Can I pass the real-name authentication first and offer certificate information subsequently if I cannot provide complete certificate information temporarily? If you perform authentication using certificates, you must submit authentic and complete certificate information. If you cannot provide certificate information for authentication temporarily, you can do as follows: Individual users can use individual bank card authentication. In this method, you do not need to upload personal certificates. Enterprise users can use business account authentication. In this method, you do not need to upload the certificate of the enterprise, or the certificate of the legal representative or authorized person. 9. What are differences between enterprise certificate authentication and business account authentication? In enterprise certificate authentication, you need to provide a certificate of the enterprise, legal representative or authorized person for authentication. After the information is submitted, the HUAWEI CLOUD customer service personnel review the information manually. Manual review completes within 3 workdays. The authentication is completed after the manual review succeeds. In business account authentication, you need to provide a business account of your enterprise. Money ( 0.01) will be transferred to the provided account, along with a six-digit verification code in the transaction remarks. When you correctly enter a valid verification code, the authentication is completed in 30 minutes or more according to the payment arrival speed of different banks. The authentication can be completed in 30 minutes according to the payment arrival speed of different banks. 10. How do I obtain enterprise certificate number in business account authentication? Click Common unit name and ID number next to Number of group papers to query a certificate type and an example certificate number. Based on the example, obtain the certificate number of your company. Enter only one type of certificate number. 11. How do I obtain the verification code in business account authentication? When the money ( 0.01) is successfully transferred to the bank account, you will be notified by an SMS. You need to contact the bank account administrator to obtain the verification code. The bank account administrator can query the transaction record (of 0.01) which contains the verification code in the transaction remark by visiting the bank counter, online or mobile bank. 12. What should I do if I receive the transferred money ( 0.01) but does not obtain the verification code in business account authentication? Take a screenshot of the transaction record ( 0.01) and contact the customer service personnel for assistance. 13. After I submit bank information in business account authentication, how can I find the navigation path to entering a verification code? You can access My Account > Account Info page and click Real Name Authentication. 14. What is the validity period of a verification code for business account authentication? A verification code is valid for 10 days after you submit a business account authentication application. 15. Is the number of unsuccessful verification code attempts limited? What do I do if I enter an incorrect verification code? Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 36
Yes. A maximum of three unsuccessful verification code attempts are allowed. If the number of attempts is less than 3, you can enter the verification code again. If the number of unsuccessful attempts reaches 3, you need to apply for the verification code again. 16. When can I receive the amount from HUAWEI CLOUD during business account authentication? The transfer time may be 30 minutes to three working days depending on banks. You need to contact the bank account administrator to query the transfer records and obtain the verification code. 17. Why I cannot use my business account for real-name authentication in business account authentication mode? Possible causes are: The business account has passed authentication and cannot be reused. Select another business account or another authentication mode. The business account authentication fails three times. Select another authentication mode. 18. When receiving transfer amount from HUAWEI CLOUD in business account authentication, do I need to issue an invoice to HUAWEI CLOUD? No. 19. How do I terminate the authentication if I cannot find the verification code or I do not want to continue to use the business account authentication mode to perform the authentication? On the page for entering the verification code, you can click Cancel to terminate the authentication and perform the business account authentication again or use other modes to perform the real-name authentication. 20. Can I use personal bank account for business account authentication? In business account authentication, after you enter business account information, the system will automatically enter the bank account name (which cannot be configured manually) based on the enterprise name you entered to ensure consistency. Therefore, business account authentication only supports enterprise bank accounts and does not support individual bank accounts. 21. If business account authentication fails, can I use this authentication mode again? If business account authentication fails less than three times, this authentication mode can be used again. If business account authentication fails three times, this authentication mode cannot be used again. 22. Is fee deducted from the bank account that I use for business account authentication? Business account information of the enterprise is used only for the real-name authentication and will not be disclosed. Your bank card will not be bound and no invisible consumption will be generated. 23. Can the money ( 0.01) transferred from HUAWEI CLOUD during enterprise business account authentication be returned to the HUAWEI CLOUD account? Yes. The cardholder can return the money ( 0.01) to the HUAWEI CLOUD account and add refund remarks. The account information for the refund is as follows: Account name: Huawei Technologies Co., Ltd. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 37
Bank account: 755917350310505 Account opening bank: China Merchants Bank, Shenzhen Xin'an Branch Refund remarks: Refund for HUAWEI CLOUD real-name authentication 24. What can I do if I cannot provide complete certificates required by enterprise certificate authentication? If you use enterprise certificate authentication, you need to provide authentic and complete certificates. If you cannot provide complete certificates, you can use the business account authentication method. 25. Can I pass the real-name authentication if I specify the usage on submitted certificates? You can pass the authentication if you specify that the certificate is used for authentication on HUAWEI CLOUD. If you specify that the certificate is used for other purposes, the authentication may fail. 26. What can I do if I cannot provide the certificate of the legal representative in enterprise certificate authentication? In enterprise certificate authentication, if the certificate of the enterprise legal representative is not available, you can provide the certificate of the authorized person and the authorization letter with the official seal. Alternatively, you can use the business account authentication method. 27. Can I pass the enterprise certificate authentication as an authorized person (certificate of the legal representative is not available) if I do not submit an authentication letter or submit an authentication letter without the official seal? In enterprise certificate authentication, if the certificate of the enterprise legal representative is not available, you must provide the certificate of the authorized person and the authorization letter with the official seal. Otherwise, you should use the business account authentication method. 28. What are the impacts on real-name authentication and services when the enterprise certificate expires or changes? After an enterprise user passes the real-name authentication by using the enterprise certificate, if the company's certificate expires, the real-name authentication and service usage of the user are not affected. If the enterprise certificate is changed (for example, the name of the enterprise is changed), invoices cannot be issued normally. 29. Can I perform enterprise authentication after I pass the individual authentication? You can perform enterprise authentication after you pass the individual authentication. 30. Is fee deducted from the bank account that I use for individual bank card authentication? The individual bank card information will be used only for the real-name authentication and will not be disclosed. Your bank card will not be bound and no invisible consumption will be generated. 31. Can I cancel the real-name authentication after I have passed it? No. 32. Can Enterprise Users Re-Perform the Real-Name Authentication to Change to Individual Users? No. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 38
33. Do I need to perform real-name authentication if I use the echannel account to log in to HUAWEI CLOUD as a partner? Partners can use the echannel account to log in to HUAWEI CLOUD without performing real-name authentication. Procedures are as follows: a. On the login page of HUAWEI CLOUD, choose Use Another Account to Log In > Huawei Enterprise Partner. b. On the displayed page, enter the echannel account information for login and then bind the echannel account to the registered HUAWEI CLOUD account. c. Enter the HUAWEI CLOUD partner account page directly without performing the real-name authentication. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 39
3 My Partner 3 My Partner 3.1 Requesting Association with a Partner 3.1 Requesting Association with a Partner Common users can contact partners offline to obtain invitation links and complete registration and request associating with partners. After customers have associated with partners, they can obtain certain preferences from the partners and enjoy the preferences when purchasing products from the partners. Precautions A customer can be associated with only one partner. When a HUAWEI CLOUD account has a balance and the account has a top-up reward amount, the customer needs to contact the HUAWEI CLOUD customer service to withdraw the money before associating with a partner. When a HUAWEI CLOUD account has a balance and the outstanding invoice amount is greater than 2000 RMB, the customer needs to return the invoices before associating with a partner in Advance Payment mode. Then the customer needs to contact the HUAWEI CLOUD customer service to perform follow-up operations. When a HUAWEI CLOUD account has a balance and the outstanding invoice amount is equal to or less than 2000 RMB, the customer can transfer the balance to the partner's member account. Alternatively, the customer can withdraw the money and then submit a service ticket or contact the HUAWEI CLOUD customer service to perform follow-up operations. A HUAWEI CLOUD account in arrears cannot associate with a partner. A customer cannot associate with a partner if the customer has signed a special contract (offline directly-signed contract, authorized telemarketing contract with discounts, and directly-signed special offer contract) with HUAWEI CLOUD. A customer in Advance Payment mode cannot use coupons issued by HUAWEI CLOUD to pay orders. Procedure Step 1 Click the link in the invitation email sent by the partner. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 40
3 My Partner Step 2 On the displayed page, in advance payment mode, select I have read and agreed Customer bindings of HUAWEI cloud partners notice. If you register for a new account: a. Click Register and Associate. b. On the registration page, set the username, password, and mobile number, and click Agree to Terms and Register. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 41
3 My Partner If you use an existing HUAWEI CLOUD account to associate with a partner: a. Click Already have a HUAWEI CLOUD account, log in and associate. b. On the login page, enter the username and password. Click Log In. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 42
3 My Partner ----End Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 43
4 Preference Settings 4 Preference Settings 4.1 Message Receiving Settings 4.2 DataStorage Settings 4.1 Message Receiving Settings In My Account, users can set the language and time zone through which HUAWEI CLOUD sends emails and short message to users. Procedure Step 1 Step 2 Step 3 Step 4 Access the Preference Settings page. Click the Message Receiving Setting tab. Set the language and time zone in which you receive short messages and emails. Click Save. ----End 4.2 DataStorage Settings After a user sets the consumption data storage information, the system automatically exports the consumption details to the specified bucket of the Object Storage Service (OBS) every day. Procedure Step 1 Step 2 Step 3 Access the Preference Settings page. Click the Consumption Data Storage tab. Set the name of OBS Bucket. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 44
4 Preference Settings NOTE Enable the OBS resources before enabling this function. After the authorization and verification are passed, the system generates the incremental consumption details into files and stores them into the bucket of your OBS every day. Step 4 Click Authorize and Authenticate. ----End Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 45
5 My Recommendation 5 My Recommendation 5.1 Recommending Registration 5.1 Recommending Registration Procedure You can recommend users for registering with HUAWE CLOUD. After the users register with HUAWE CLOUD successfully, My Account shows information about them. You will be rewarded if you recommend registration during promotion activities. Step 1 Step 2 Log in to the My Recommendation page. In the upper right corner, click I Want to Recommend. Step 3 The Recommend User dialog box is displayed. Set Full Name and Mobile Number. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 46
5 My Recommendation Step 4 Click OK. After the operation is complete, you can view the added recommendation or continue to recommend registration on the My Recommendation page. NOTE ----End The recommendation list shows users you recommend in My Account and by other channels. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 47
6 Orgnization Management 6 Orgnization Management 6.1 Managing Organizations 6.1 Managing Organizations Organization management provides capabilities of managing organizations in multiple levels. It supports cloud resource management and budget management for multiple organizations and resource isolation between projects and resource permission control on project members. Users who have enabled the organization management service can manage the organizations and bind projects on the Organization Management page. Creating an Organization Step 1 Step 2 Access the Project Groups page. Click Create Project Group in the upper-right corner of the page. The Create Project Group page is displayed. Issue 01 (2018-09-28) Copyright Huawei Technologies Co., Ltd. 48