Mitel Global Education Services Price List 2018 technical_training@mitel.com 1-800-722-1301 option 6, option 2 Training Formats Mitel provides training in several formats for each product in order to address the various learning styles and budgets of our students. From traditional leader-led classroom instruction to self-study training completed entirely online, we have a solution to fit your training needs, budget and schedule. Training Price List Contents Only billable training courses are shown in this Price List. Training courses that are offered at no cost to our Partners, Providers, Distributors and End Users are not shown (e.g. update courses, desktop training). Please refer to Learning Maps for details on available courses for Mitel Products. Format Description Format Description Hands-on learning using state-of-the-art equipment (for technical classes). A trained instructor facilitates the learning. Used for challenge tests. Testing is completed online. Self-Study Students download course materials and complete all labs and exercises online or offline. Testing is completed online. This course is Web-Based/. The student(s) will be remote and the course will be conducted with an Instructor leading the training sessions via a Web session environment. Practical exercises will be conducted with remote access to Mitel equipment. MiVoice Business (formerly Mitel MCD for 3300 IP Communications Platform) Networking 4 VoIP (SIP School 3 rd Party in UK) 13 hours Core Installation and NCR - Networking, Clustering, Resiliency 4 days System Administration 1 53003032 53003034 $499 53002451 $995 53003799 53003129 53003339 Recommended (not required) pre-requisite training for MiVoice Business Core leader-led or remote leader-led. Technicians, Installers, Maintainers certified on the Core Installation & for this product. System Administrators of the product. Moves, Adds and Changes (MAC) MiVoice Business for ISS and vmcd Installation and 4 hours $439 53003037 53003114 System Administrator training of the product. Note: if Sys Admin is purchased this product is provided for $0. Technicians, Installers, Maintainers
MiVoice Business for MXe Server Installation and 3 hours MiVoice Business Standalone Hospitality 4 hours MiVoice Business Clustered Hospitality 1.5 hours MiVoice Business Enhanced Clustered Hospitality 1.5 hours MiVoice Business Standalone ACD (Global course) Multi-Instance Communications Director (MICD) Installation and 7 hours Discontinued August 2017 53003112 53003321 53003323 53003325 $995 53003807 53002971 Technicians, Installers, Maintainers certified on the product. Pre-requisite course for taking Clustered Hospitality self-study. Pre-requisite course for taking Enhanced Clustered Hospitality self-study. Technicians, Installers, Maintainers certified on the product. Pre-requisite course to take Networked ACD self-study. Technicians, Installers, Maintainers certified on the MiVoice Business product. This course is for technicians already trained on Mitel Standard Linux Release 9.3. Discontinued August 2017 MiVoice Business Express (formerly MiCollab with Voice ) Installation and 53003372 not certified on the product. Note: For Technicians who are certified on all product components within MiVoice Business Express, refer to MiVoice Business Express Deployment Full which is offered at $0 (formerly 5000 Communications Platform) System Administration 24 hours Applications Suite Phone Manager + Call Reporter 1 Applications Suite Phone Manager + Call Reporter System Administration 8 hours Applications Suite - Call Recorder Installation and 1 Applications Suite - Call Recorder System Administration 1 $1595 53002677 Self- Study $499 53002790 $397.50 53003643 53003644 $397.50 53003950 53003825 $1695 53003362 The course is designed for anyone wishing to Install, configure and maintain MiVoice Office Applications Suite Phone Manager + Call Reporter. Originally Xarios product. The course is designed for anyone wishing to manage the MiVoice Office Communications Service (the server software) and Mitel Phone Manager client users once the software is installed and operational.
Applications Suite Campaign Manager 1 Applications Suite - Campaign Manager System Administration 8 hours 53003645 53003647 MiVoice Office 400 Hospitality MiVoice Office 400 Core (including Hospitality) MiVoice Office 400 System Administration Self- Study $1295 53003648 MiContact Center Office (formerly Customer Service Manager (CSM) / Business Dashboard) $1595 53003098 Self- Study $1695 53003657 not previously certified on this product. Applications End-User 12 hours ( x 4 hours) Morning classroom hours 53003101 Mitel Performance Analytics (formerly MiVoice Enterprise Manager) Mitel Performance Analytics (Global course) $1495 53003031 Technicians, Installers and Maintainers not previously certified on Mitel Performance Analytics. Mitel Performance Analytics System Administration (Global course) $879 53003033 MiVoice Border Gateway (formerly Multi-Protocol Border Gateway, also Teleworker) MiVoice Border Gateway Self- Study $695 53003090 The course prepares students to perform upgrade, installation and administer tasks. includes: Teleworker service, Secure Recording Connector (SRC) service, Proxy Services, and SIP Trunk Proxy service.
MiCloud Business MiCloud Business for Service Provider Solution Self- Study 53003702 This course is not an engineering or sales course. This is for post-sales preparation and operations. MiCloud Management Gateway Installation and 4 hours 53003800 Technicians, Installers, Maintainers certified on a previous release of the product. This course is similar to MiVoice Border Gateway but for MiCloud installations. MiCollab MiCollab (formerly Mitel Applications Suite) Installation and MiCollab System Administration Self-Study MiCollab AM Administration Self-Study MiCollab AM Tech Self-Study MiCollab AM Advanced Tech Self-Study MiCollab AM Master Tech Self-Study 53003116 $549 53003857 $295 53003858 $295 53003861 $295 53003859 $295 53003860 End User system Administrators End User system Administrators End User system Administrators End User system Administrators End User system Administrators Mitel NuPoint Unified Messaging NuPoint Installation and 4 days NuPoint System Administration NuPoint End User 2-3 hours 53002974 $799 53002937 53002976 53002936 $1295 53003567 Technicians, Installers and Maintainers not System Administrators of the NuPoint Unified Messaging product. End Users of the NuPoint Unified Messaging product.
MiCloud Management Portal (formerly called Oria) Oria System Management (Global course) MiCloud Management Portal Customer Administration 5 hours MiCloud Management Portal System Implementation Specialist (Global course) Oria System Management Challenge Exam $525 53003296 $129 53003767 $399 53003097 $1049 53003294 not previously certified on the Oria product. System Implementation Specialists email technical_training@mitel.com to schedule a date to challenge Mitel SX-200 ICP Basic (Level 1) 35 hours Advanced (Level 2) 35 hours Basic System Administration (Moves, Adds, Changes) Advanced System Administration $1595 53001800 $995 53001801 $399 53003102 53003104 Basic (Level 1) certifies student to install a voice only system. Technicians, Installers, Maintainers certified on the Basic (Level 1) Installation and course. Advanced (Level 2) certifies the student to install a voice and data system. System Administrators of the SX-200 product. System Administrators of the SX-200 product. MiContact Center Business or Enterprise micctraining@mitel.com MiCC Installation and MiCC Certification Challenge Exam (North America only) MiCC Enterprise Core 1 MiCC Enterprise Core 2 MiCC Maintaining Your IVR 53003488 53003697 5300???? $1500 53003621 $1100 53003622 53003450 $1500 53003620
MiCC Workforce Scheduling (WFS) $5500 53003445 $5500 53003468 MiCC Supervising your CC 53003453 $275 53003454 53003452 Maximum of 7 students MiCC Administering your CC 53003456 $275 53003457 53003455 Maximum of 7 students MiCC MultiMedia Contact Centre $750 53003459 $750 53003458 MiCC Call Accounting 53003461 53003460 Maximum of 7 students MiCC Creating Flexible Reports $275 53003464 MiCC Agent Training $350 53003466 MiCC Lync Supervising your CC 53003469 $60 53003467 $350 53003465 53003470 Maximum of 7 students MiCC Lync Administering your CC 53003471 53003472 Maximum of 7 students MiCC Lync Installation and 53003474 53003473 MiCC Lync Custom Training $350 53003477 MiCC for Lync Certification $1100 Challenge Exam 53003628 MiCC Maintaining Your Lync $1500 IVR 53003625 MiCC Multimedia Contact Center for Lync 2 hours $750 53003627 MiCC Lync Ignite Agent $350 53003475 MiCC Custom Training $350 53003484 MiCC MCC Config & Admin $520 53003487 MiCC Outbound $1850 53003726 $60 53003479 $350 53003478 $1500 53003624 $750 53003626 $350 53003476 $350 53003483 $520 53003486 $1850 53003727 MiVoice Call Recording / Quality Management mivcrtraining@mitel.com led MiCC MiVoice Call Recording Installation and MiCC Administering MiVoice Call Recording MiCC Using Quality Management $1850 53003683 $1000 53003659 53003675 $1850 53003684 $1000 53003662 53003676 not
MiCC Administering Quality Management 53003491 Using MiVoice CR $195 53003752 Administering MiVoice CR $195 53003753 Using Quality Management $195 53003754 Admin Quality Management $195 53003755 53003490 End-users of the product email mivcrtraining@mitel.com End-users of the product End-users of the product End-users of the product MiVoice MX-ONE MiVoice MX-ONE Core Part 1 Installation and MiVoice MX-ONE Core Part 2 Installation and InAttend Installation and for SMB 3 hours Mitel Private Mobile 53003694 53003768 53003696 53003695 not certified on the product. certified on Core Part 1 of the product. not not certified on the product. Mitel Emergency Response Adviser 8 hours $895 53001832 Miscellaneous or Multiple Products Mitel Open Integration Gateway (OIG) 2 hours Mitel Video Conferencing (including UC360) 3 hours Mitel Mobile Convergence CDW UC EU Training (Computer Distribution Warehouse) 53003314 53003332 53003723 $845 53003764 not not certified on the product. End user customers
CDW UC EU Training (Computer Distribution Warehouse) $1595 53003765 Mitel Mass Notification Tech Admin 53002789 End user customers formerly Benbria Certification mmnsalesinfo@mitel.com dave.robern@mitel.com Feature Teacher Feature Teacher Self-Study End-Users How to access this training - Feature Teacher 5540 Console www.mitel.com Feature Teacher 5550 Console Hover cursor over Services & Support, from the drop down menu click to Training. The page will open. Find the Customer Training area, click on this link "Click here for FREE courses on phones and applications" 3 rd Party Offerings - Vocale and Primary Systems Networking 4 VoIP 13 hours (Vocale 3 rd Party in UK) 2 year access to material $499 53002451 Recommended pre-requisite training for MiVoice Business Core / MiVoice Office leader-led and remote leader-led. Recommended pre-requisite training for SX-200 Advanced (Level 2) Installation and self-study. SIP SSCA Certification 20 hours (SIP School 3 rd Party in UK) 1 year access to material Vidyo Certified Deployment and Support Engineer (VC-DSE) 53003527 Mitel Streamline Technical Training 2-3 hours $449 53002629 53003329 This course provides training to technicians who may have to install and troubleshoot SIP devices or trunks. It is a recommended prerequisite course to some I&M courses. https://www.vidyo.com/vidyouniversity/technical-certification Vidyo is a Mitel Partner that delivers business video conferencing solutions. Mitel channel partners must be Vidyocertified to sell Vidyo products.
SIP DECT / IP DECT Training Mitel SIP-DECT Installation and 53003689 Challenge Exams Check Upcoming Class Schedule NA under Resources on your Training account homepage for scheduled challenge exams MiVoice Business Core $1095 53002872 email technical_training@mitel.com to schedule a date to challenge MiVoice Business Networking, Clustering, and Resiliency Installation and $1095 53002871 email technical_training@mitel.com to schedule a date to challenge 53002878 email technical_training@mitel.com to schedule a date to challenge Oria System Management $525 53003296 email technical_training@mitel.com to schedule a date to challenge Archive (Older s) Live Business Gateway (LBG) Mitel Quick Conference 8 hours 53002391 53002336 Technicians, Installers, Maintainers certified on the product. Technicians, Installers and Maintainers not On-Site Class Request If you are interested in having Mitel Global Education Services (GES) come to your location for technical training (courses listed below) please send an email to the support team at technical_training@mitel.com with Onsite Training Request in the subject line or call 1-800-722-1301 option 6, then option 2. We require 3 months notice prior to the class start date in order to schedule an instructor and equipment.
s We Can Deliver On-Site Are: MiVoice Business Core I&M (5 day class, maximum 10 students) MiVoice Business Networking, Clustering and Resiliency (NCR) I&M (4 day class, maximum 5 students) I&M (5 day class, maximum 10 students) Mitel Will: * Provide instructor * Provide equipment, with the exception of student laptops * Provide all documentation Customer Will: * Provide a proper training facility * Provide a laptop for each student (in some onsite classes student will need to load software on their laptop to participate in class, please check with instructor prior to class if software will need to be installed.) * Provide connectivity * Have a contact be available the Sunday prior to class start date to meet instructor for equipment set up (set up takes approx. 3 hours). * Four weeks prior to class start date provide the following information to Global Education Services (technical_training@mitel.com): o First/Last name of all students attending class with their email addresses. o Ensure that all students have their Mitel Connect account o Ensure all students have training accounts on Mitel s Learning Management System (Absorb). o Ensure all students complete al proper prerequisites for class. o Send address and contact name of where training will take place (required to ship equipment and course documentation). o Send information for a recommended hotel for the Mitel instructor. Cost: * fee is $22,000 per week. Note: Additional shipping costs will apply for courses conducted outside continental USA or Canada, please contact us for a quote. * Includes instructor s expense, documentation and equipment. * Class is confirmed ONLY when Global Education Services has received payment/po for onsite class. The support team will send an email confirming the onsite class once payment has been processed. Cancellation Policy: * Cancel within 5 business days before class, 100% of total course fee and travel expenses. * Cancel within 10 business days before class, 50% of total course fee and travel expenses.