OPTIMIZING THE RENEWABLE INTERCONNECTION PROCESS: Addressing Process and Technical Issues for Renewable Energy and Storage Projects

Similar documents
FUNDAMENTALS OF CYBER SECURITY FOR UTILITIES

FUNDAMENTALS OF CYBER SECURITY FOR UTILITIES

OPTIMIZING THE INTERCONNECTION PROCESS: Addressing Process and Technical Issues

FUNDAMENTALS OF CYBER SECURITY FOR NUCLEAR PLANTS

SUBSTATION PERMITTING & SITING

DATA CENTER DESIGN: CONSTRUCTION CONSIDERATIONS

INTRODUCTION TO SUBSTATION DESIGN

DATA CENTER DESIGN AND CONSTRUCTION

DATA CENTER ENERGY: OPPORTUNITIES FOR EFFICIENCY

OPTIMIZING THE INTERCONNECTION PROCESS FOR RENEWABLES & STORAGE A National Forum for Addressing Process and Technical Issues

FUNDAMENTALS OF SUBSTATIONS FOR NON-ENGINEERS

DISTRIBUTION FEEDER DESIGN

INTRODUCTION TO SUBSTATION DESIGN

NERC COMPLIANCE FUNDAMENTALS

OPTIMIZING THE INTERCONNECTION PROCESS FOR RENEWABLES & STORAGE

INTRODUCTION TO SUBSTATION DESIGN

PV Interconnection Standards

DISTRIBUTION OVERCURRENT PROTECTION

Specific topics covered in this brief include:

TEXAS POWER SUMMIT: DISTRIBUTED GENERATION AND RENEWABLE ENERGY

FOSSIL PLANT PHYSICAL SECURITY AND CYBER RISK SYMPOSIUM

Agenda-At-A-Glance 3 Sessions & Workshops 3 Management Certificates 4. Professional Certification 4 Registration Form 5 Hotel Accommodations 5

Training Opportunities

NORTH AMERICAN ELECTRIC RELIABILITY CORPORATION

PROTECTION, CONTROL & MONITORING OF THE RENEWABLE GRID Advancements and

1 st Annual Meeting for Abacus Latin America Members

2 nd Annual Meeting for Abacus North America Members

Written Testimony of Rick Gonzales Senior Vice President and Chief Operating Officer New York Independent System Operator

raining Meeting your training needs and CPE requirements opportunities July-September Group-Live Course Group Internet- Based Course

ENERGY SECURITY SYMPOSIUM: Physical and Cyber Security for Power Production and Transmission Facilities

6TH ANNUAL UTILITIES AND DATA CENTERS CONFERENCE

UNITED STATES OF AMERICA FEDERAL ENERGY REGULATORY COMMISSION NOTICE INVITING POST-TECHNICAL CONFERENCE COMMENTS. (June 3, 2016)

WRITING RIGHT FOR THE WEB: SOCIAL MEDIA, MOBILE, AND TRADITIONAL SITES

Pacific Northwest. ESD in Cleanrooms. Regional ESD. Tutorial. February 7, 2001 Doubletree Hotel Lloyd Center Portland, OR. Audit Measurements

BENEFITS of MEMBERSHIP FOR YOUR INSTITUTION

WEBCAST MEETING THE CHALLENGES OF FERPA IN ADVANCEMENT. February 21, 2013 :: 1:00-2:45 p.m. EST

raining Meeting your training needs and CPE requirements opportunities July-September Group-Live Course Group Internet- Based Course

Information Security Officer (ISO) Education

Introduction to the NYISO

WIND. Representing clients across the renewable energy industry. Troutman Sanders LLP. troutman.com

Essential Reliability Services NERC Staff Report

Dynamic Transformation of the Energy Industry JUNE 25-27, 2019 COEUR D ALENE, IDAHO REGISTRATION

Security Program Design:

State Perspectives on the Midwest ISO regional Stakeholder Process: The Indiana Utility Regulatory Commission

Memorandum. This memorandum requires Board action. EXECUTIVE SUMMARY

Addressing Challenges Through Interconnection Wide

UNITED STATES OF AMERICA BEFORE THE FEDERAL ENERGY REGULATORY COMMISSION

TELECOMMUNICATIONS 101

raining Meeting your training needs and CPE requirements opportunities October-December 2017 #GFOA Group-Live Course

Northeast Coordinated System Plan and Other Interregional Activities

Mountain West Transmission Group. WECC MIC Update October 17, 2017

INFORMATION SECURITY OFFICER (ISO) EDUCATION Securing Your Bank s Future. May 17, 2017 TBA Barrett Training Center Nashville, Tenn.

CENTRAL TAKE THE STAGE REGIONAL CONFERENCE MAY 1 4, 2016 / NASHVILLE, TN

July 26, Dear Mr. Millar:

RELIABILITY COMPLIANCE ENFORCEMENT IN ONTARIO

CLTC RE-CERTIFICATION Candidate Information & Application

ROJECT ANAGEMENT PROGRAM AND COURSE GUIDE

Water Distribution Level 1 January 8 12, 2018

RELIABILITY OF THE BULK POWER SYSTEM

Operator Frequently Asked Questions

Grid Security & NERC

History of NERC January 2018

Energy Imbalance Market: PacifiCorp Stakeholder and Tariff Revision Plan

Mountain West Transmission Group. Tim Vigil RT Merchant Manager Western Area Power Administration

Entergy Arkansas, Inc. Transition Plan Technical Conference #1

Cleanroom Performance

Radware. Training Policies V001.70

How to Register All group discount forms must be submitted from the same company, within 24 hours of one another.

ATTENDEE REGISTRATION POLICY

Misoperation Information Data Analysis System

Cyber 360: The Business Law Update

Cleanroom Performance

INVITATION TO EXHIBIT

Member Representatives Committee Meeting

Certified Hospitality Digital Marketer Certification Application

Grid Security & NERC. Council of State Governments. Janet Sena, Senior Vice President, Policy and External Affairs September 22, 2016

Petroleum Mechanic Certification Program Policies and Procedures

The Institute of Internal Auditors San Gabriel Valley Chapter

March 4, 2011 VIA ELECTRONIC FILING

2016 National Leadership Conference Registration Instructions

GridEx IV Initial Lessons Learned and Resilience Initiatives

raining Meeting your training needs and CPE requirements opportunities April-June Group-Live Course Group Internet- Based Course

An Illinois Perspective

MY PUBLIC ACCOUNTANT PRACTICE PROGRAM Preparation for practice success

CHAPTER 13 ELECTRONIC COMMERCE

From: Laura Manz, Vice President of Market & Infrastructure Development

NAPCO CREDIT CONFERENCE EDUCATION PROFESSIONAL DEVELOPMENT NETWORKING AUSTIN, TX

NERC History, Mission and Current Issues Southern States Energy Board. October 16, 2011

MISO-PJM Cross-Border Planning. February 19, 2014 MISO-PJM JCM

BPA and NERC, WECC, ERO

Present. 5th May - Chennai. Internal. auditing. today: Beginning Auditor Tools and Techniques. 6 CPE hours.

IFC ENERGY STORAGE MARKET REPORT

Advanced Monitoring Technologies for Grid Reliability, Market Efficiency, and Grid Security

TELECOMMUNICATIONS 101

2 nd Annual Conference for Abacus Europe, Middle East & Africa Regional Members

CONFERENCE 2019 SPEAKERS. QTS Data Center Site. January 28 29, 2019 QTS Data Center Campus Richmond, VA FEATURING A TOUR MONDAY, JANUARY 28, 2019

Program Management Professionals (PgMP)

gridconnext provides an unprecedented

Don t miss out pre-paid delegates who book at the conference hotel will be eligible for Early Bird Draws!

Certified Revenue Management Executive Certification Application

Transcription:

CONFERENCE OPTIMIZING THE RENEWABLE INTERCONNECTION PROCESS: Addressing Process and Technical Issues for Renewable Energy and Storage Projects January 18-19, 2017 Sheraton New Orleans Hotel New Orleans, LA POST-CONFERENCE WORKSHOP Interconnection Guidelines, Standards & Requirements Update THURSDAY, JANUARY 19, 2017 SPONSOR EUCI is authorized by IACET to offer 1.0 CEUs for the conference and 0.3 CEUs for the workshop

OVERVIEW Connecting utility-scale renewable energy and battery storage projects to the grid is a complex procedure governed by state and federal regulatory processes that specify technical, financial, and timing requirements. For utilities and grid operators charged with facilitating new projects onto the grid in a reliable manner, it is necessary to adhere to regional and federal regulations, engage in effective queue procedures, and comprehensively study the impact of the project on the larger grid and system. For renewable resource developers, transmission interconnection is a key challenge for successful project development, and often drives the economic viability of a new renewable project. This conference will serve as a forum for utility and power technology experts to share their expertise and discuss best practices for optimizing the interconnection process. It will discuss the RTO/ISO interconnection process in various regions across North America, technical requirements of the interconnection process from start to finish, the impact of FERC rules, and more. The particular application focus for this program will be large-scale wind, solar, and energy storage projects. Panel sessions will feature the perspectives of distribution, interconnection customers, developers, ISOs/RTOs, transmission owners, and utilities. LEARNING OUTCOMES Review the history and background of the renewable interconnection process Identify the latest regulatory changes and rulemakings in process on the state and FERC level Examine key regulatory and policy challenges impacting renewable and storage interconnection Identify methods for estimating interconnection costs and considerations for keeping costs down Discuss cost allocation options among parties collaborating on new builds Discuss how to identify and evaluate potential sites for development of renewables based on interconnection needs Review the interconnection process from the perspective and experiences of: a. Investor-owned utilities in regulated and retail markets b. Renewable and storage project developers c. Independent System Operators (ISOs), Regional Transmission Organizations (RTOs), and Power Marketing Administrations (PMAs) Evaluate interconnection case studies across regional jurisdictions and project requirements for generator interconnection for specific RTOs, ISOs, and PMAs: a. Midcontinent Independent System Operator (MISO) b. PJM Interconnection LLC c. ISO New England (ISO-NE) d. New York Independent System Operator (NYISO) e. Bonneville Power Administration (BPA) f. Electric Reliability Council of Texas (ERCOT) g. Southwest Power Pool (SPP) h. Western Electricity Coordinating Council (WECC) i. SERC Reliability Corporation (SERC) Examine inefficiencies and outdated policies creating challenges in the interconnection process Discuss opportunities to address inefficiencies and optimize the interconnection process for all entities involved PAGE 2

AGENDA WEDNESDAY, JANUARY 18, 2017 7:30 8:00 am Registration and Continental Breakfast I. Introduction to the Interconnection Process and Associated Challenges 8:00 9:00 am Introduction to Renewable Interconnection: A Brief History and Overview of Current Challenges How did we get where we are today with the interconnection process and rules? Background/history of FERC standard interconnection agreements and procedures for generators o FERC Order 2003 o FERC Order 2006 Current status of FERC generator interconnection requirements The role of state rules and procedures for interconnection General process for interconnection requests Challenges to renewable and energy storage interconnection Challenges to renewable and energy storage interconnection Queue Reforms- attempts to speed up queue processing and increase certainty regarding the cost of interconnection o Changing from first-come/first-served to first-ready/first-served processing o Redefining actions triggering Material Modifications o Use of Cluster Studies instead of individual serial studies o More equitably allocating the cost of common network upgrades o Developing fast-track process for very small projects What does meaningful queue reform look like? Notable regional queue reforms and new attempts Steven Garwood, Principal and Senior Consultant, PowerGrid Strategies LLC 9:00 9:45 am Potential Regulatory and Policy Directions for Renewable and Storage Interconnection Many of the grid rules governing how to plan for, interconnect, and operate power on the grid are believed to be inefficient and outdated, especially with regard to interconnection processes for renewable and battery storage resources. The overarching federal laws governing interstate transmission has been in place since the 1930s well before solar and wind generation became available in significant amounts, both resources that are variable and fluctuate up and down based on factors like weather and time of day. This session will discuss regulatory and policy considerations for enabling a more optimal interconnection process that would better accommodate wind, solar, and battery storage resources on the grid. It will describe some of the efforts supported by The Sustainable FERC Project, an organization working to expand the deployment of clean energy resources into America s electricity transmission grid. The Sustainable FERC Project is most active in the FERCregulated grid organizations in the country. Jennifer Chen, Attorney, Sustainable FERC Project 9:45 10:00 am Morning Break 10:00 11:00 am Estimating Interconnection Costs and Revenues Interconnecting new renewable power plants and storage projects involves navigating the many rules and regulations of the given grid region, and assessing potential pricing impacts for different sites to try and evaluate the most economically advantageous area. This session will address the economics of project interconnection from a cost analysis perspective, discussing: Economic and pricing impacts of project interconnection based on site Hurdles and risks that can negatively impact prices Capacity performance and capacity revenues Bill Babcock, Consultant, PA Consulting Jonathon Abebe, Manager Engineering and Transmission, Clean Line Energy PAGE 3

AGENDA WEDNESDAY, JANUARY 18, 2017 (CONTINUED) II. Regional Interconnection Requirements: RTO s/iso s/pmas 11:00 11:45 am MISO Interconnection Project Requirements This session will discuss the process and requirements for generator interconnection in the Midcontinent Independent System Operator (MISO), a RTO operating in the Midwest and south United States, and in Manitoba Canada. It will describe the interconnection process from start to finish as well as key considerations for participating in MISO s queue. Specifically, the session will evaluate: Queue policies, procedures, deadlines and requirements Considerations for site location and available points of interconnection Making requests and applying for interconnection Required and optional studies and analyses Interconnection agreements for a generator Tim Aliff, Director- Reliability Planning, Resource Interconnection and Planning, MISO 11:45 am 12:45 pm Group Luncheon 12:45 1:30 pm PJM Interconnection Project Requirements and Process This session will discuss the process and requirements for generator and storage interconnection in the PJM Interconnection LLC, an RTO that is part of the Eastern Interconnection grid in the United States. The session will describe PJM s current process and reasons it is done this specific way. It will also describe possible updates to the PJM s interconnection process that FERC and stakeholders are reviewing, including the possibility of a future co-siting and interconnecting process for connected renewable and storage projects. Specifically, the session will describe: Queue policies, procedures, deadlines and requirements Considerations for site location and available points of interconnection Making requests and applying for interconnection Required and optional studies and analyses Interconnection agreements for a generator David Egan, Manager, Interconnection Projects, PJM Interconnection 1:30 2:15 pm Northeast Interconnection Challenges: ISO-NE and NYISO This session will focus on interconnection processes in the northeast, describing challenges currently being experienced by the ISO New England (ISO-NE) and New York Independent System Operator (NYISO). The session will identify inefficiencies in the interconnection process and describe how they create larger problems, with regard to the scheduling of project development in the region and meeting state and regional renewable policy goals. Along these lines, the session will evaluate: General challenges for interconnecting with facilities Considerations for interconnection costs based on site location Current areas of congestion in the northeast and challenges moving power to where it is actually needed How best to address needs for costly infrastructure upgrades Considerations for a more efficient queue process to meet renewable and policy goals Paul Hibbard, Vice President, Analysis Group PAGE 4

AGENDA WEDNESDAY, JANUARY 18, 2017 (CONTINUED) 2:15 3:00 pm Requirements for Interconnection to BPA Transmission Grid The Bonneville Power Administration (BPA) is a federal agency and designated marketing agent for power from all federally owned hydroelectric projects in the Pacific Northwest. Requests to interconnect generating resources or loads (projects) in BPA s territory are typically submitted by the project developer, but may be made in conjunction with a utility located within BPA s Balancing Authority Area. This session will provide an overview of requirements and considerations for interconnecting to the BPA transmission grid, discussing: Interconnection requests and other important information for new customers Technical and operations requirements for generation interconnection Applicable codes, standards, criteria and regulations Studies and cost estimates o Cost assignments for generation or line/load interconnections o Evaluation and study of project impact to transmission facilities and affected systems Cherilyn Randall, Customer Service Engineering, Bonneville Power Administration (BPA) 3:00 3:15 pm Afternoon Break III. Project Developer Perspective 3:15 4:30 pm Developer Perspective: Lessons Learned on Interconnection Across the United States This session will describe lessons learned and experiences with the interconnection process from the perspective of Renewable Energy Systems (RES) Americas, an international renewable project developer. The session will generally describe a renewable developer s process for interconnecting renewable and storage projects, and then discuss specific projects RES has developed and interconnected in jurisdictions across the country. The session will describe interconnection case studies in regulated environments, as well as in the grid-operated regions of MISO, PJM, NYISO, ERCOT, SPP, and WECC. Ravi Bantu, Senior Transmission Strategist, Americas, RES Americas Jesse Boyd, Transmission Analyst, RES Americas IV. Storage Interconnection 4:30 5:15 pm Panel: Improving the Process for Energy Storage Interconnection Energy storage resources are a unique asset class that does not fall under traditional generation or load categories. They have the ability to be controllable, mitigate grid congestion, and integrate renewable generation. However, some believe existing interconnection rules, studies and processes do not entirely capture capabilities and benefits of electric storage resources. This session will evaluate: Systematic benefits of energy storage deployment on the electric grid Economic benefits of energy storage with renewable generation on the electric grid Where existing interconnection rules, studies and processes can be improved to facilitate the interconnection of electric storage resources Work FERC has done to facilitate storage interconnection Jennifer Chen, Attorney, Sustainable FERC Project David Egan, Manager Interconnection Projects, PJM Interconnection Laura Hatfield, Contract Manager, Transmission Policy & Contracts, Puget Sound Energy (PSE) Chris Loeb, Consultant Analyst - Global Energy and Utilities, PA Consulting PAGE 5

THURSDAY, JANUARY 19, 2017 7:30 8:00 am Continental Breakfast V. Investor-Owned Utility (IOU) Interconnection Practices 8:00 8:45 am Xcel Energy: Managing Wind Projects in the Interconnection Queue Randall Oye, Transmission Access Analyst, Xcel Energy 8:45 9:15 am Puget Sound Energy: Open Access Transmission Tariff (OATT) Scheduling Challenges Laura Hatfield, Contract Manager, Transmission Policy & Contracts, Puget Sound Energy (PSE) 9:15 9:45 am Southern Company: Considerations for System Impact Studies Howard Smith, Manager Distributed Energy Resources Policy, Southern Company 9:45 10:00 am Morning Break 10:00 10:30 am PEPCO Holdings: Managing Relationships in the Interconnection Process Scott Razze, Interconnection Manager, PEPCO Holdings (invited) VI. Optimizing the Interconnection Process 10:30 11:45 am Closing Panel Session: Optimizing the Interconnection Process Addressing problems and inefficiencies in the interconnection process Removing barriers to renewable energy resource integration Grid design and operational improvements for more efficient penetration of renewable energy Smarter ways to provide grid connections for renewable and storage project developers Regulatory and policy updates that would better enable clean energy integration New technologies to help integrate renewables Debating FERC s generator interconnection policy: is it conducive to efficient generation development? Changes and updates to current practices that would enable: o schedule certainty o cost certainty o considerations for overall system reliability planning Moderator: Paul Hibbard, Vice President, Analysis Group Tim Aliff, Director Reliability Planning, Resource Interconnection and Planning, MISO Randall Oye, Transmission Access Analyst, Xcel Energy Howard Smith, Manager Distributed Energy Resources Policy, Southern Company Jonathon Abebe, Manager Engineering and Transmission, Clean Line Energy Cherilyn Randall, Customer Service Engineering, Bonneville Power Administration (BPA) 11:45 am Conference Adjourns PAGE 6

POST-CONFERENCE WORKSHOP Interconnection Guidelines, Standards & Requirements Update THURSDAY, JANUARY 19, 2017 12:30 1:00 pm Registration 1:00 4:00 pm Workshop Timing OVERVIEW Interconnection standards dictate the technical, legal, and procedural requirements by which customers and utilities must follow for interconnecting new generation to the electric grid. These requirements are necessary to ensure safe, secure and economic proper functioning of the electric system. Interconnection requirements vary by region, as determined by the regional authority responsible for system integrity and the transmission company s requirements. This workshop will provide an introduction to important aspects of interconnection standards and requirements applicable to renewable generation and energy storage projects. LEARNING OUTCOMES Assess industry standards and codes relevant to large-scale and distributed energy renewable generation Analyze utility and developer specific requirements for interconnection Identify overlap, synthesis, and fragmentation among various codes, standards and orders Review changes being considered to various codes and standards for interconnection Distinguish FERC orders from industry codes and standards Evaluate criteria and policy framework for effective interconnection practices AGENDA History and Background o General control and interconnection issues Relevant Interconnection Standards and Rules o General standards o Distribution systems standards o Transmission system requirements Importance of Federal and State Rules and Procedures FERC Generator Interconnection Agreements and Procedures o Requirements for FERC large generation interconnection agreements (LGIA) and large generator interconnection procedures (LGIP) o Requirements for FERC small generation interconnection agreements (SGIA) and small generator interconnection procedures (SGIP) Changes and Updates Under Consideration o Updates on IEEE 1547, UL 1741, UL 62109-1 and NEC Article 691 approved for 2017 code Should Planning Conform to Present or Future (Progressive but Unratified) Standards and Requirements? PAGE 7

INSTRUCTOR Steven Garwood Principal and Senior Consultant, Powergrid Strategies LLC Steven Garwood has extensive experience working in the electric utility industry spanning a period in excess of 27 years. Over a period of approximately 16-years, he has worked for multiple electric utilities in a variety of capacities including but not limited to executive management positions providing expertise in engineering, transmission operations, cost of service and utility ratemaking, as well as merger / acquisition support,serving as an expert witness and providing other litigation support. Mr. Garwood is the President of PowerGrid Strategies LLC, and assists numerous clients including electric utilities, independent generation and transmission developers, energy marketing firms, regulatory agencies and others engaged in the energy industry, advising them on a variety of matters including regulatory issues, rates and tariffs, transmission and market structures, NERC compliance issues and generator interconnection issues with a concentration of wind generation interconnection issues. PAGE 8

INSTRUCTIONAL METHODS PowerPoint presentations, interactive dialogue and instructor/panel discussions will be used to present the material. REQUIREMENTS FOR SUCCESSFUL COMPLETION Participants must sign in/out each day and be in attendance for the entirety of the conference to be eligible for continuing education credit. IACET CREDITS EUCI has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, EUCI has demonstrated that it complies with the AN-SI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the AN-SI/IACET Standard. EUCI is authorized by IACET to offer 1.0 CEUs for the conference and 0.3 CEUs for workshop EVENT LOCATION A room block has been reserved at the Sheraton New Orleans Hotel. 500 Canal St., New Orleans, LA 70130 for the nights of January 17-18, 2017. Room rates are US $179 plus applicable tax. Call 504-525-2500 for reservations and mention the EUCI event to get the group rate. The cutoff date to receive the group rate is December 27, 2016 but as there are a limited number of rooms available at this rate, the room block may close sooner. Please make your reservations early. REGISTER 3, SEND THE 4TH FREE Any organization wishing to send multiple attendees to these conferences may send 1 FREE for every 3 delegates registered. Please note that all registrations must be made at the same time to qualify. PAGE 9

PLEASE SELECT OPTIMIZING THE RENEWABLE INTERCONNECTION PROCESS CONFERENCE AND WORKSHOP: JANUARY 18-19, 2017 : US $1795, EARLY BIRD on or before DECEMBER 30, 2016: US $1595 Please make checks payable to: PMA" EVENT LOCATION A room block has been reserved at the Sheraton New Orleans Hotel. 500 Canal St., New Orleans, LA 70130 for the nights of January 17-18, 2017. Room rates are US $179 plus applicable tax. Call 504-525-2500 for reservations and mention the EUCI event to get the group rate. The cutoff date to receive the group rate is December 27, 2016 but as there are a limited number of rooms available at this rate, the room block may close sooner. Please make your reservations early. OPTIMIZING THE RENEWABLE INTERCONNECTION PROCESS CONFERENCE ONLY: JANUARY 18-19, 2017: US $1395, EARLY BIRD on or before DECEMBER 30, 2016: US $1195 POST-CONFERENCE WORKSHOP ONLY: THURSDAY, JANUARY 19, 2017: US $595, EARLY BIRD on or before DECEMBER 30, 2016: US $495 I'M SORRY I CANNOT ATTEND, BUT PLEASE EMAIL ME A LINK TO THE CONFERENCE PROCEEDINGS FOR US $395 How did you hear about this event? (direct e-mail, colleague, speaker(s), etc.) Print Name Job Title Company What name do you prefer on your name badge? Address City State/Province Zip/Postal Code Country Phone Email List any dietary or accessibility needs here CREDIT CARD INFORMATION Name on Card Account Number Billing Address Billing City Billing State Billing Zip Code/Postal Code Exp. Date OR Enclosed is a check for $ to cover registrations. Security Code (last 3 digits on the back of Visa and MC or 4 digits on front of AmEx) Substitutions & Cancellations Your registration may be transferred to a member of your organization up to 24 hours in advance of the event. Cancellations must be received on or before December 16, 2016 in order to be refunded and will be subject to a US $195.00 processing fee per registrant. No refunds will be made after this date. Cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event. This credit will be good for six months from the cancellation date. In the event of non-attendance, all registration fees will be forfeited. In case of conference cancellation, EUCI s liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our our offices offices at 303-770-8800. at (201) 871-0474. PAGE 10