NN44450-300
Document status: Standard Document issue: 01.03 Document date: 15 October 2008 Product release: Release 5.1 Job function: and Commissioning Type: Technical document Language type: English All Rights Reserved. Sourced in Canada NORTEL, the Nortel logo and the Globemark are trademarks of Nortel Networks.
Contents New in this release 4 Features 4 Antivirus support 4 Other changes 4 Reinstalling the operating system 4 Security hot fixes 4 Introduction 5 MAS preinstallation 6 Planning the network configuration 8 Verifying the MAS package contents. 10 Connecting the server to the network 11 Setting up network connectivity 12 MAS 5.1 installation 14 Downloading the latest Nortel documentation 16 Installing the MAS 5.1 software 17 Verifying the IP address and host name on the MAS Console 18 Installing the security fixes 19 Remote Console installation 20 Setting up the user name and password for the Remote Console 22 Preparing the client for the Remote Console 23 Installing the Remote Console 24 Antivirus software installation 26 Installing the antivirus software 27 Commissioning the antivirus software for MAS 5.1 30 Common procedures 32 Restarting the MAS application 33 Uninstalling the MAS 5.1 software while preserving data 34 Uninstalling the MAS 5.1 software (without preserving data) 35 Reinstalling the operating system from the CD 36
New in this release The following sections detail what is new in Nortel Media Application Server (NN44450-300) for Release Release 5.1. Features (page 4) Other changes (page 4) Features The following features are new for MAS 5.1: Antivirus support (page 4) Antivirus support The MAS platform supports the use of Norton Antivirus Corporate Edition antivirus software. For more information about antivirus, see Antivirus software installation (page 26). Other changes See the following sections for information about changes that are not featurerelated: Reinstalling the operating system (page 4) Security hot fixes (page 4) Reinstalling the operating system The procedure for reinstalling the Windows Server 2003 operating system was updated. For more information, see Reinstalling the operating system from the CD (page 36). Security hot fixes The MAS 5.1 package contains a patch CD to install the latest security fixes. For more information, see Installing the security fixes (page 19).
Introduction This document describes the procedures for installing the hardware and software for the Nortel Media Application Server platform. Prerequisites For detailed information about the topics covered in this document, see Media Application Server 5.1 Fundamentals (NN44450-300). Navigation MAS preinstallation (page 6) MAS 5.1 installation (page 14) Remote Console installation (page 20) Antivirus software installation (page 26) Common procedures (page 32)
MAS preinstallation This module explains the tasks you must perform before you install the MAS platform. MAS preinstallation task flow Use the following task flow to help you perform the MAS preinstallation tasks.
- 7 - MAS preinstallation MAS preinstallation task flow Start MAS preinstallation task flow Planning the network configuration (page 8) Verifying the MAS package contents. (page 10) Connecting the server to the network (page 11) Setting up network connectivity (page 12) End MAS preinstallation workflow Navigation Planning the network configuration (page 8) Verifying the MAS package contents. (page 10) Connecting the server to the network (page 11) Setting up network connectivity (page 12)
- 8 - MAS preinstallation Planning the network configuration The MAS platform is designed to scale from small, single server solution to a large multiserver cluster. The system exploits a multiprocess, multithreaded architecture designed to take advantage of multiple processor (and multiprocessor core) hardware platforms. The server achieves scalability across multiple machines by either replicating the entire system or by replicating key components of the system. The MAS 5.1 platform supports a system replicated N+1 scaling mode (where N is a maximum of seven nodes, for high availability and redundancy). Network requirements for the system replicated N+1 scaling mode are as follows: A single SIP route can translate to multiple nodes. Therefore, the SIP proxy may need to support load balancing across multiple nodes. Services that use tokens for grouping calls (such as conferencing) may require that the SIP proxy route associated calls to the same node. You may require health checks or time-outs to avoid failed calls if a route is stale on the SIP proxy. The MAS requires Gigabit Ethernet (GIGE) or 100 MB full duplex network connectivity. Quality of Service (QoS) policies on the switch connecting directly to the server must trust the server to allow Differentiated Services Control Point (DSCP) markings to flow through the switch. Use the following procedure to help you configure your cluster. Procedure steps Step Action 1 Complete the following worksheet. Server Server name IP address Proxy type Proxy IP address MAS 1 MAS 2 MAS 3 MAS 4 MAS 5 MAS 6 (1 of 2)
- 9 - MAS preinstallation Server Server name IP address Proxy type Proxy IP address MAS 7 MAS 8 (2 of 2) --End--
- 10 - MAS preinstallation Verifying the MAS package contents. Verify your MAS package contents before you begin the MAS installation. Procedure steps Step Action 1 Verify that your package contains the following items: application-relevant hardware with Windows Server 2003 preinstalled (check the appropriate application documentation to see what hardware you require) MAS software CD MAS documentation CD MAS Windows Server 2003 DVD --End--
- 11 - MAS preinstallation Connecting the server to the network The MAS requires Gigabit Ethernet (GIGE) or 100 MB full duplex network connectivity. By default, the MAS is factory set to autonegotiate. The connecting Ethernet switch must also be configured to autonegotiate or significant packet losses occur. If the interfaces must be manually forced, both the MAS and the connecting Ethernet switch must be forced to 100 MB full duplex. To achieve this, configure both the switch and the interface to 100 MB full duplex. If only one side (the switch or interface) is configured to autonegotiate and the other configured to 100 MB full duplex, a duplex mismatch occurs and the interface is forced to operate at half duplex. Connect the MAS only to Ethernet switches. Do not use hubs because they operate at half duplex. Do not deploy the MAS in a half duplex network. To increase reliability, both Ethernet interfaces of a server are used for connection to two separate switches. Furthermore, depending upon the services offered, additional servers can be added to achieve a higher degree of service availability. Prerequisites You completed the worksheet in Planning the network configuration (page 8). You installed the MAS hardware. For more information, see your manufacturer-specific hardware documentation. Procedure steps Step Action 1 Plug in the Ethernet cables (primary and secondary). 2 Test your network connection. 3 Check the physical connection to the router or switch. 4 Verify that the network interface cards (NIC) are properly connected by checking duplexity in the Broadcom Advanced Control Suite. --End--
- 12 - MAS preinstallation Setting up network connectivity After you power on the server, you must change the host name, IP address, netmask and gateway. Perform the steps in the following procedure to change these parameters. While there are two physical Ethernet links, only one static IP address is required. The Ethernet links are configured for redundancy. This single IP address is used for signaling, media, and OAMP. In addition, IP addressing should be static. Dynamic Host Configuration Protocol (DHCP) for Media Application Server services is not recommended by Nortel. Prerequisites You completed the worksheet in Planning the network configuration (page 8). You connected the server to the network. Procedure steps Step Action 1 On the MAS, click Start > Control Panel > System. 2 On the System Properties dialog box, click the Computer Name tab. 3 Click Change. 4 On the Computer Name Changes dialog box, in the Computer name box, type a new name for the computer. 5 Click OK. A message box appears warning you that you must restart the computer for the changes to take effect. 6 On the message box, click OK. 7 On the Computer Name Changes dialog box, click OK. 8 On the System Properties dialog box, click OK. The System Settings Changes message box appears and asks if you want to restart your computer now. 9 On the System Settings Changes message box, click Yes. 10 After the server reboots, select Start > Control Panel > Network Connections > MASTeam. 11 On the MASTeam Status dialog box, click Properties. 12 On the MASTeam Properties dialog box, under This connection uses the following items, select Internet Protocol (TCP/IP). 13 Click Properties.
- 13 - MAS preinstallation 14 On the Internet Protocol (TCP/IP) Properties dialog box, select the Use the following IP address button. 15 Type the assigned network information for IP address, Subnet mask, Default gateway, Preferred DNS server, and Alternate DNS server. 16 Click OK. 17 On the MASTeam Properties dialog box, click Close. 18 On the MASTeam Status dialog box, click Close. --End--
MAS 5.1 installation Use the procedures in this module to install the MAS 5.1 software. Prerequisites You performed the tasks in MAS preinstallation (page 6). MAS 5.1 installation task flow This task flow shows you the sequence of procedures you perform to install the MAS 5.1 software. To link to any task, click on the task title in the flow chart.
- 15 - MAS 5.1 installation MAS installation task flow Start MAS installation task flow Downloading the latest Nortel documentation (page 16) Installing the MAS 5.1 software (page 17) Verifying the IP address and host name on the MAS Console (page 18) Installing the security fixes (page 19) End MAS installation task flow Navigation Downloading the latest Nortel documentation (page 16) Installing the MAS 5.1 software (page 17) Verifying the IP address and host name on the MAS Console (page 18) Installing the security fixes (page 19)
- 16 - MAS 5.1 installation Downloading the latest Nortel documentation The content of this documentation was current at the time the product was released. Nortel recommends that you check their Web site to ensure you have the latest documentation. Prerequisites You set up network connectivity. You connected the server to the network. Procedure steps Step Action 1 Go to the Nortel Web site (www.nortel.com). 2 Navigate to the Technical Documentation page for MAS 5.1. 3 Download the latest documentation. --End--
- 17 - MAS 5.1 installation Installing the MAS 5.1 software Use the following procedure to install the MAS 5.1 software. Prerequisites You completed the preinstallation tasks. You set up network connectivity. You connected the server to the network. You checked the Nortel Web site for the latest documentation. Procedure steps Step Action 1 Insert the MAS 5.1 CD into the CD or DVD drive of the Media Application Server. 2 Browse to the MAS 5.1 setup program. 3 Double-click setup_platform_5.1.xxx_yyyy.mm.dd.exe. (for example, setup_platform_5.1.102_2007.06.06.exe). 4 On the Welcome dialog box, click Install. 5 On the License Agreement dialog box, select I accept the terms of the license agreement. 6 Click Next. 7 On the Destination Folder dialog box, click Next to install the software to the default folder. Attention: Nortel recommends that you use the default folder when using Nortel sourced hardware. 8 On the Ready to Install the Program dialog box, click Install. 9 On the InstallShield Wizard Complete dialog box, select Yes, I want to restart my computer now. 10 Click Finish. --End--
- 18 - MAS 5.1 installation Verifying the IP address and host name on the MAS Console After you install the MAS software, you must verify that the IP address and host name are correct. Prerequisites You installed the MAS software as described in Installing the MAS 5.1 software (page 17). Procedure steps Step Action 1 On the MAS, double-click the MAS Console icon. 2 Expand Configuration. 3 Click General. 4 Ensure that the value for Default IP address is correct. If this value is correct, go to step 7. 5 If the value is not correct, double-click Default IP address and modify the value. 6 Click Apply. 7 Ensure that the value for Hostname is correct. If this value is correct, go to step 10. 8 If the value is not correct, double-click Hostname and modify the value. 9 Click Apply. 10 If you modified the Default IP address or the Hostname, restart the MAS. --End--
- 19 - MAS 5.1 installation Installing the security fixes Install the security fixes from the patch CD to ensure your operating system is up-to-date. Prerequisites You installed the MAS software as described in Installing the MAS 5.1 software (page 17). You installed the MAS applications. For more information about installing these applications, see your application-specific documentation (for example, for information about installing Nortel Multimedia Conferencing, see Nortel Multimedia Conferencing Fundamentals [NN44460-100]). Procedure steps Step Action 1 Insert the patch CD into the DVD drive of the MAS. 2 Navigate to the Hotfix directory. 3 Double-click the install1 file. 4 After the installation is complete, remove the CD and reboot the MAS. 5 After the MAS reboots, insert the patch CD into the DVD drive of the MAS. 6 Navigate to the Hotfix directory. 7 Double-click the install2 file. 8 After the installation is complete, remove the CD and reboot the MAS.
Remote Console installation Optionally, you can install the Remote Console on a client PC so you can access the Media Application Server remotely. You can use the Remote Console to manage up to 50 Media Application Servers. Remote Console installation task flow Use the following task flow to help you install the Remote Console.
Remote Console installation task flow - 21 - Remote Console installation Start Remote Console installation task flow Setting up the user name and password for the Remote Console (page 22) Preparing the client for the Remote Console (page 23) Installing the Remote Console (page 24) End Remote Console installation task flow Navigation Setting up the user name and password for the Remote Console (page 22) Preparing the client for the Remote Console (page 23) Installing the Remote Console (page 24)
- 22 - Remote Console installation Setting up the user name and password for the Remote Console Use the local MAS Console to set up a user name and password to enable remote access. Prerequisites You installed and made operational the MAS platform. Procedure steps Step Action 1 From the MAS Console, select Configuration > Management > Users. 2 Double-click Remote Console Account Username. 3 From the Remote Console Account Username dialog box, select Enable Account. 4 In the Username field, enter a user name for the Remote Console. 5 In the Password field, enter a password for the Remote Console. 6 Click Apply. 7 Click OK. --End--
- 23 - Remote Console installation Preparing the client for the Remote Console To prepare the client for the Remote Console, you must verify that the client PC meets certain requirements. Procedure steps Step Action 1 Verify that the client PC meets the requirements listed in (page 23). --End-- Procedure job aid Client requirements Check Windows 2000, Windows 2003, or Windows XP operating system The client PC can access the MAS over the network.
- 24 - Remote Console installation Installing the Remote Console You must install the Remote Console to enable remote access to the Media Application Server. Prerequisites You verified that the client PC meets the requirements in Preparing the client for the Remote Console (page 23) You set up the user name and password on the local MAS Console (see Setting up the user name and password for the Remote Console (page 22)). Procedure steps Step Action 1 On the client PC, insert the MAS 5.1 CD into the CD-ROM drive. 2 Navigate to the executable file for the Remote Console. 3 Double-click the Remote Console setup file. 4 From the Welcome dialog box, click Next. 5 From the License Agreement dialog box, select I accept the terms of the license agreement. 6 Click Next. 7 From the Choose Destination Location dialog box, click Next to install the software to the default folder. OR Click Change to browse to a different folder. 8 From the Ready to Install the Program dialog box, click Install. 9 From the InstallShield Wizard Complete dialog box, click Finish. 10 On the client PC, double-click the MAS Console icon on the desktop. 11 Right-click Nortel MAS Console. 12 Select New Server. 13 From the New Server dialog box, in the Hostname or IP Address field, enter the host name or the IP address of the Media Application Server. 14 In the Display Name field, enter a name for the Media Application Server. 15 In the Username field, enter the user name that you configured in Setting up the user name and password for the Remote Console (page 22).
- 25 - Remote Console installation 16 In the Password field, enter the password that you configured in Setting up the user name and password for the Remote Console (page 22). 17 Click Add. --End--
Antivirus software installation The MAS 5.1 platform supports the use of Symantec AntiVirus Corporate Edition 10.1.5. This module describes the procedures for installing and configuring antivirus for the MAS platform. For information about updating your antivirus definitions, see Media Application Server 5.1 Administration and Security (NN44450-600). Prerequisites Nortel does not supply the antivirus software. You must obtain the antivirus software from Symantec (www.symantec.com). Attention: Do not install any third-party software on the MAS unless that software is documented in one of the MAS guides or in the appropriate application guide. Navigation Installing the antivirus software (page 27) Commissioning the antivirus software for MAS 5.1 (page 30)
- 27 - Antivirus software installation Installing the antivirus software Install antivirus on the MAS to protect your server from viruses. Nortel supports Symantec AntiVirus Corporate Edition 10.1.5 only. Attention: The following procedure assumes that you are installing from the original Symantec Antivirus product CD. Your IT department may, instead, provide a preconfigured, locked installation package. You can use such a package, however Nortel recommends that you configure the antivirus software on the MAS to conform as closely as possible to the guidelines in Commissioning the antivirus software for MAS 5.1 (page 30). Do not use a locked version earlier than 10.1.4.4000 as it can prevent disabling Auto- Protect to launch support tools. Generally, the use of an unlocked package on MAS is preferred. Prerequisites Uninstall any existing antivirus software on the server. Nortel recommends that you use a fully patched and antivirus-protected PC to download the latest antivirus software, virus definitions, and any needed security patches for Norton AntiVirus. Burn the files onto a CD so that you can load the virus definitions onto the MAS server without using the network. Ensure that enough free disk space exists on the system drive (C: drive). Attention: Symantec AntiVirus needs approximately 80 MB of free space during installation. If enough space is not available for temporary files during the installation process, the installation can fail. Procedure steps Step Action 1 Insert the Symantec Antivirus CD-ROM into the drive. 2 From Windows Explorer, navigate to the CD-ROM drive and double-click setup.exe. 3 On the Symantec AntiVirus Corporate Edition setup window, click Install Symantec AntiVirus. 4 On the next window, click Install Symantec AntiVirus. 5 On the Welcome to the InstallShield Wizard for Symantec AntiVirus window, click Next. 6 On the License Agreement window, select I accept the terms in the license agreement.
7 Click Next. - 28 - Antivirus software installation 8 On the Client Server Options window, select Client Install. 9 Click Next. 10 On the Setup Type window, select Custom. 11 Click Next. 12 On the Custom Setup window, expand AntiVirus Email Tools. 13 Click Outlook Snap-In and select This feature will not be available. 14 Click Notes Snap-In and select This feature will not be available. 15 Click POP3/SMTP Snap-In and select This feature will not be available. 16 Click Exchange Scanning and select This feature will not be available. 17 Click Change to change the install to folder. 18 On the Change Current Destination Folder window, in the Folder Name field, enter D:\Program Files\Symantec AntiVirus\. 19 Click OK. 20 On the Custom Setup window, click Next. 21 On the Network Setup Type window, select Unmanaged. On a well-protected network, you can make the MAS server part of a managed installation of Symantec AntiVirus. However, a managed installation requires you to provide the server name of a Symantec AntiVirus server. This cannot work unless the MAS is connected to the LAN. Therefore, although acceptable, the managed option is not described here. For more information about the managed option, see your Symantec documentation. 22 Click Next. 23 On the Install Options window, clear Run Live Update. 24 Click Next. 25 On the Ready to Install the Program window, click Install. 26 When the InstallShield Wizard Completed window appears, click Finish. 27 On the Old Virus Definition File message box, click Close. 28 Press Ctrl + Alt + Delete. 29 Click Shutdown. 30 Select Restart. 31 Click OK. 32 When the server restarts, wait for the diagnostics to complete (approximately 10 minutes). 33 Insert the CD with the virus definitions that you burned previously. 34 From Windows Explorer, navigate to the CD-ROM drive.
- 29 - Antivirus software installation 35 Double-click the virus definitions file. 36 On the Symantec Security Response Intelligent Updater message box, click Yes. 37 When the update is complete, click OK. 38 Remove the CD. --End--
- 30 - Antivirus software installation Commissioning the antivirus software for MAS 5.1 Perform the steps in the following procedure to commission the antivirus software for MAS. Prerequisites You installed the antivirus software (see Installing the antivirus software (page 27)). You updated the virus definitions. Procedure steps Step Action 1 On the MAS, select Start > Programs > Symantec Client Security > Symantec Antivirus. 2 On the Symantec AntiVirus window, note the date of the Virus Definitions file to ensure it conforms with the date you burned the CD. 3 Expand Configure. 4 Select File System Auto-Protect. 5 Ensure that Enable Auto-Protect is selected. 6 Click Advanced. 7 On the Auto-Protect Advanced Options dialog box, under Scan files when, clear Opened for backup. 8 Select Modified (scan on create). 9 Under Additional advanced options, click Heuristics. 10 On the Heuristic Scanning Options dialog box, select Maximum level of protection. 11 Click OK. 12 On the Auto-Protect Advanced Options dialog box, click OK. 13 On the Symantec AntiVirus window, under Options, select Exclude selected files and folders. 14 Click Exclusions. 15 On the Exclusions dialog box, click Files/Folders. 16 On the Files/Folders dialog box, select the following folders to exclude: D:\Program Files\Nortel\MAS\common\log D:\Program Files\Nortel\MAS\platdata 17 Click OK. 18 On the Exclusions dialog box, click OK.
- 31 - Antivirus software installation 19 On the Symantec AntiVirus window, click Notifications. 20 Select Display notification message on infected computer. 21 Click OK. 22 On the Symantec AntiVirus window, click OK. 23 Select Internet E-mail Auto-Protect. 24 Clear Enable Auto-Protect. 25 Click OK. 26 Select Tamper Protection. 27 Ensure that Enable Tamper Protection is cleared. 28 Click OK. 29 Select Custom Scan. 30 Under Custom Scan, select all presented hard drives (do not select floppy or CD drives). 31 Click Options. 32 Under Scan Enhancements, select all the options. 33 Click OK. 34 Click Scan. 35 When the scan is complete (approximately 10 to 60 minutes, depending on the size of your system), close the Symantec AntiVirus window. --End--
Common procedures This module describes the common procedures for Media Application Server 5.1. Navigation Restarting the MAS application (page 33) Uninstalling the MAS 5.1 software while preserving data (page 34) Uninstalling the MAS 5.1 software (without preserving data) (page 35) Reinstalling the operating system from the CD (page 36)
- 33 - Common procedures Restarting the MAS application Perform the following steps to restart the MAS application. Procedure steps Step Action 1 Access the MAS Console. 2 Right-click Control Panel. 3 Select Operations > Restart. --End--
- 34 - Common procedures Uninstalling the MAS 5.1 software while preserving data Follow this procedure if you need to uninstall the MAS software and leave your configuration data intact. If you want to remove the configuration data while uninstalling the software, see Uninstalling the MAS 5.1 software (without preserving data) (page 35). Prerequisites Uninstall any applications on the MAS. Back up the configuration data and service data. For more information about backing up data, see Media Application Server 5.1 Administration and Security (NN44450-600). Procedure steps Step Action 1 From the Media Application Server, click Start > Control Panel. 2 Click Add or Remove Programs. 3 Select Nortel Media Application Server Platform 5.1. 4 Click Remove. 5 From the Ready to Uninstall Program dialog box, select Preserve Configuration Data. 6 Click Uninstall. 7 From the Uninstall Complete dialog box, click Finish. --End--
- 35 - Common procedures Uninstalling the MAS 5.1 software (without preserving data) Use this procedure to uninstall the MAS software if you need to perform a clean install. When you uninstall the MAS software, you can choose to preserve your configuration data. This procedure does not preserve configuration data. Follow this procedure only if you want to perform a clean install. If you want to preserve your configuration data, see Uninstalling the MAS 5.1 software while preserving data (page 34). Prerequisites Uninstall any applications on the MAS. Back up the configuration data and service data. For more information about backing up data, see Media Application Server 5.1 Administration and Security (NN44450-600). Procedure steps Step Action 1 On the Media Application Server, click Start > Control Panel. 2 Click Add or Remove Programs. 3 Select Nortel Media Application Server Platform 5.1. 4 Click Remove. 5 From the Ready to Uninstall Program dialog box, clear Preserve Configuration Data. 6 Click Uninstall. 7 From the Uninstall Complete dialog box, click Finish. --End--
- 36 - Common procedures Reinstalling the operating system from the CD If you need to reinstall the operating system due to a failure, perform the steps in the following procedure. You must use the MAS Windows Server 2003 DVD supplied with your system to reinstall the operating system. from a standard Windows Server 2003 CD is not supported. Prerequisites This procedure erases everything on the C: drive and the D: drive. Back up any data that you want to keep and transfer it off the MAS. Make note of all configuration information, such as host name and IP address. Back up all configuration and service data and transfer it off the MAS. For information about backing up and restoring data, see Media Application Server 5.1 Administration (NN44450-600). Procedure steps Step Action 1 Insert the MAS Windows Server 2003 operating system installation DVD into the DVD drive of the MAS. 2 Restart the MAS. After the computer restarts, a menu appears with two options: Install MAS OS and Update BIOS. 3 Use the up and down arrow keys to select Install MAS OS. Attention: Because the x3550 A BIOS update is not normally required as the X3550 server comes with the proper BIOS. 4 Press Enter. From this point, the installation of the operating system is automatic. 5 After the installation is complete, remove the DVD from the DVD drive. 6 Restart the MAS. 7 Log on with the default user name (NortelMASAdmin) and password (Nortel). 8 Reconfigure the network parameters as described in Setting up network connectivity (page 12). 9 Reinstall the MAS 5.1 software as described in Installing the MAS 5.1 software (page 17). 10 Reinstall the antivirus software as described in Antivirus software installation (page 26).
- 37 - Common procedures 11 Reinstall MAS applications. 12 Restore the configuration and service data. --End--
All Rights Reserved. Sourced in Canada Publication: NN44450-300 Document status: Standard Document issue: 01.03 Document date: 15 October 2008 Product release: Release 5.1 Job function: and Commissioning Type: Technical document Language type: English NORTEL, the Nortel logo and the Globemark are trademarks of Nortel Networks. Microsoft Windows Server 2003 and Microsoft Windows 2000 Server are trademarks of Microsoft Corporation. Symantec AntiVirus is a trademark of Symantec Corporation. All other trademarks are the property of their respective owners. To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback