Technical Guide 20/02/2013
Technical Requirements Operating Systems Windows XP SP2 Windows Vista Windows 7 32bit Windows 7 64bit Mac OS X 10.5 and above Linux Ubuntu 1 32bit Linux Ubuntu 1 64bit Linux Debian 2 Linux Fedora Core 3 Linux SLC 4 ios Android Applications PC and MAC PC Flash Player 10.1 or higher DirectX 9 or higher 1 Ubuntu 10.04, 10.10, 11.04, 11.10 running GNOME 2 2 Debian 5.0 and 6.0.3 3 Fedora Core 14, 15, and 16 4 SLC 5 and 5.7 Browsers Windows Macintosh Linux Internet Explorer - - Firefox Chrome Safari - Minimum PC Configuration OS Encodes CIF and Decodes up to SD Windows XP SP2 CPU Pentium 4
RAM Video RAM Hard Disk Space 1 GB RAM 128 MB 40 MB Recommanded PC Configuration Encodes SD and Decodes up to HD Encodes HD and Decodes up to HD OS Windows XP SP2 Windows 7 CPU Code 2 Duo 2 GHz Hyper-Threading Technology i7 based system Core 2 Quad with DDR2 or DDR3 memory Hyper-Threading Technology RAM 2 GB RAM 2 GB RAM Video RAM 128 MB 256 MB Hard Disk Space 40 MB 40 MB Recommanded Webcam Manufacturer Model Quality PC / MAC Logitech HD Pro Webcam C920 *** PC Logitech HD Pro Webcam B910 *** PC Logitech Pro Webcam 9000 *** PC Logitech HD Pro Webcam C905 *** PC HP Elite * PC Microsoft MS Lifecam NX-6000 * Recommanded Headset Manufacturer Model Quality Wired Headset Jabra GN2000 *** Wired Headset Jabra GN9125 *** Wired Headset Microsoft Lifechat LX-3000 ** Wired Headset Plantronics DSP-626 ** Wired Headset CyberAcoustics AC-850 ** Wireless Headset Plantronics Voyager Pro UC v2 Bluetooth ** Recommanded Speakerphone Manufacturer Model Quality Plantronics MCD100 *** ClearOne Chat 50 / Chat 150 *** Jabra Speak 410 ** Phoenix Duet MT202-PCO ***
Getting the best experience for the end users The service is designed to work through all sorts of network and endpoint deficiencies and still deliver quality audio and video. However, we ve discovered a few things you can do to help ensure you get the best possible experience. Here are some tips we think you ll find helpful: > Use a wired network connection when possible and disable wireless (Wi-Fi 802.11 b, g, n). > Use recommended audio/video devices to prevent echo and other audio/video issues. > Plug each device (camera, microphone, etc.) directly into one of your computer s USB ports when-ever possible rather than a USB hub (whether it s one you added to your computer or it s built into your flat panel monitor or your laptop s docking station). > If you re using a laptop, avoid running on battery it reduces performance and video quality. > If your computer has a Power Plan (all Windows and Mac laptops do), choose High Performance. > Make sure you have the latest drivers (like the latest DirectX video driver, if you re a Windows user) for the devices you use during the videoconference, such as your camera, microphone etc. Technologies and Architecture ArkadinVideo is based on Vidyo Technology. The infrastructure includes redundant VidyoRouter deployed in a cloud model. Each end user connects to its regional infrastructure and the regional infrastructure are connected between each other to cascade the videoconference (cf. architecture picture)
Bandwidth Requirements The minimum requirement is 300 Kbps upload and download per end user. Video Resolution HD 1080p (1920 x 1080) HD 720p (1280 x 720) SD (640 x 360) CIF (320 x 180) Audio Recommanded Bandwidth ~ 2 Mbps ~ 1 Mbps ~ 600 Kbps ~ 150 Kbps ~ 70 Kbps Average figures in Kbit per second Network Access & Proxy Specific firewall ports have to be opened for connecting to our Videoconference service. Please review the list of ports provided below. (NW: means that the entire network in the netmask must be opened).
VidyoDesktop VidyoRoom VidyoMobile IP Source IP Destination Port Comment Internet TCP80 / TCP443 HTTP / HTTPS IP: 213.139.120.194 TCP17992 SIGNALING 1 TCP17990 SIGNALING 1 UDP 50000-65535 MEDIA 1 UDP 50000-65535 MEDIA 1 1 Mandatory for VidyoRoom Recommanded for VidyoDesktop and VidyoMobile to get the best user experience Legacy System: Polycom, Tandberg, Lifesize, Sony, etc. IP Source IP Destination Port Comment H323 / SIP SIGNALING & MEDIA H323 / SIP SIGNALING & MEDIA
TCP and port 443 If you can only use TCP for Internet connectivity or you do not want to open all the required UDP ports, you must use VidyoProxy: Right click on the Vidyo icon in your windows toolbar and select configuration Select Network Tab Select «Always use VidyoProxy» Save Web-Proxy If all of your internet streams are going through a web-proxy, this must be specified within VidyoDesktop: Right click on the Vidyo icon in your windows toolbar and select configuration Select Network Tab Select «Try connecting through web-proxy» and define it manually, or completely define it Save