HikCentral HD Mobile Client User Manual (Android Tablet) UD04971B
User Manual COPYRIGHT 2017 Hangzhou Hikvision Digital Technology Co., Ltd. ALL RIGHTS RESERVED. Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be Hikvision ). This user manual (hereinafter referred to be the Manual ) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees or representations, express or implied, regarding to the Manual. About this Manual This Manual is applicable to HikCentral HD Mobile Client (Android Tablet). The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the company website (http://overseas.hikvision.com/en/). Please use this user manual under the guidance of professionals. Trademarks Acknowledgement and other Hikvision s trademarks and logos are the properties of Hikvision in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners. Legal Disclaimer TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED AS IS, WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. i
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS. ii
Contents Chapter 1 Overview... 3 1.1 Introduction... 3 1.2 System Requirements... 3 Chapter 2 Installing and Uninstalling... 4 2.1 Installing the Mobile Client... 4 2.2 Uninstalling the Mobile Client... 4 Chapter 3 Running the Mobile Client... 5 3.1 Logging In... 5 3.2 Logging Out... 6 3.3 Changing Password... 6 3.4 Function Module Introduction... 8 Chapter 4 Video Management... 9 4.1 Camera Management... 9 4.1.1 Display Mode... 9 4.1.2 Favorites... 10 4.1.3 View Settings... 11 4.2 Live View... 13 4.2.1 Starting Live View... 14 4.2.2 Stopping Live View... 14 4.2.3 PTZ Control... 14 4.2.4 Recording and Capture... 15 4.2.5 Two-way Audio... 15 4.2.6 Digital Zoom... 16 4.2.7 Audio Control... 16 4.2.8 Image Quality... 16 4.2.9 Favorites and View... 17 4.2.10 Fisheye Dewarping... 17 4.2.11 Full-Screen Live View... 18 4.3 Remote Playback... 19 4.3.1 Starting Playback... 20 4.3.2 Stopping Playback... 20 4.3.3 Synchronous Playback... 21 4.3.4 Playback Speed... 21 4.3.5 Clipping and Capture... 21 4.3.6 Digital Zoom... 21 4.3.7 Entering PIP Mode... 22 4.3.8 Fisheye Playback... 23 4.3.9 Full-screen Playback... 24 Chapter 5 Alarm... 26 5.1 Alarm Notification... 26 5.2 Alarm Information... 26 1
Chapter 6 Business Intelligence... 28 6.1 ANPR... 28 6.2 Heat Map... 29 Chapter 7 Picture and Video Management... 30 7.1 Picture Management... 31 7.2 Video Management... 31 Chapter 8 Local Configuration... 32 8.1 Account... 32 8.2 Auto-Enable View Mode... 32 8.3 Alarm Notification... 32 8.4 Hardware Decoding... 33 8.5 Flow Statistics... 33 8.6 About... 33 Appendix... 34 Appendix Error Code and Troubleshooting... 34 2
Chapter 1 Overview 1.1 Introduction HikCentral HD Mobile Client is designed for Android tablet. It gets access to the Blazer Pro (V2.0 and later), Blazer Express (V1.3 and later), and HikCentral (V1.0.1 and later) via Wi-Fi, 3G and 4G network, and fulfills the functions of the devices connected to the Blazer Pro, Blazer Express, or HikCentral, such as live view, remote playback, PTZ control, video clipping, and alarm notification. Note: Network traffic charges may be produced during the use of this Mobile Client. Please refer to the local ISP. 1.2 System Requirements The tablet should be based on Android OS (Version 4.1 or higher). 3
Chapter 2 Installing and Uninstalling 2.1 Installing the Mobile Client Follow the procedures to install the HikCentral HD Mobile Client on the Android tablet. 1. Log in to the Google Play and search the HikCentral HD. Or you can use your tablet to scan the QR code shown on the login page of Control Client or Web Client to directly enter the HikCentral HD download page of Google Play. 2. Download the HD Mobile Client and install it on the Android system. 2.2 Uninstalling the Mobile Client Follow the procedures to uninstall the HikCentral HD Mobile Client on the Android tablet. 1. Enter the Application Management interface of your tablet (Settings > Apps). 2. Tap the client icon. 3. In the Application info interface of the client, tap Uninstall button. 4. Tap OK button to uninstall the Mobile Client. 4
Chapter 3 Running the Mobile Client 3.1 Logging In You can log in to the system after filling the required information. Two kinds of user (normal user and domain user) are supported. Option 1: Login with Normal User 1. Select Normal Login tab. 2. Input the server address you want to connect. Or you can tap to display the drop-down list of all the input histories and select a history user and server address. 3. Input the user name and password in the login interface. Note: You should add the user on the Blazer Pro, Blazer Express, or HikCentral via Web Client. For configuration of adding users, please refer to the User Manual of Blazer Pro Web Client, User Manual of Blazer Express Web Client, or User Manual of HikCentral Web Client. 4. (Optional) Check the Remember Password checkbox to keep the password. 5. Tap Login to login. Option 2: Login with Domain User 1. Tap Domain Login tab. 2. Input the server address you want to connect. 3. Input the domain user name and password. Note: You should add the domain user on the Blazer Pro, Blazer Express, or HikCentral via Web Client. For configuration of adding users, please refer to the User Manual of Blazer Pro Web Client, User Manual of Blazer Express Web Client, or User Manual of HikCentral Web Client. 4. (Optional) Check the Remember Password checkbox to keep the password. 5
5. Tap Login to log in. Notes: If failed login attempt is detected, you are required to input the verification code before you can login successfully. The failed password attempt and verification code attempt from current client, other client (e.g., Control Client) and other address will all be accumulated. Your IP address will be locked for a specified period of time after specific number of failed password or verification code attempts. For detailed settings of failed login attempts and locking duration, refer to the User Manual of Blazer Pro Web Client, User Manual of Blazer Express Web Client, or User Manual of HikCentral Web Client. Your account will be frozen for 30 minutes after 5 failed password attempts. The failed password attempt from current client, other client (e.g., Control Client) and other address will all be accumulated. The number of the users who simultaneously log into the Blazer Pro, Blazer Express, or HikCentral via HikCentral HD Mobile Client is limited by the License you purchased. If the current logged in users have reached the limit, then no more users can login again. 3.2 Logging Out 1. On the home page, tap or slide on the screen to show the Me module, and tap the Me module to enter the Me interface. You can check the login information. 2. Tap Logout. 3. Tap OK in the pop-up dialog. 3.3 Changing Password You should change the password via HikCentral HD Mobile Client in the following situations: 6
Login for First Time For the first time to login with initial password (Abc123), the following hint pops up. Note: It is not available for admin user. If you login as admin user, you must go to Web Client to change the password. For details, refer to the User Manual of Blazer Pro Web Client, User Manual of Blazer Express Web Client, or User Manual of HikCentral Web Client. Password Expired If your password has expired, you will be asked to change your password when login. Password Reset If your password has been reset, you should log in with initial password (Abc123) and then change your password for login. Note: It is not available for admin user. Low Password Strength If your password strength is lower than the required minimum strength, you will be asked to change your password when login. 1. Tap Change in the pop-up hint box to enter the Change Password interface. 2. Input the new password. 7
STRONG PASSWORD RECOMMENDED The password strength can be checked by the system. We highly recommend you create a strong password of your own choosing (using a minimum of 8 characters, including upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product. 3. Confirm the password. 4. Tap OK to finish changing the password. After changing the password, you will log in to system automatically. 3.4 Function Module Introduction After login, the home page displays. Mobile Client provides the following main functions. You can tap the icons or slide on the screen to switch between functions modules. Main Module Introduction Module Video Alarm Business Intelligence Picture and Video Me Descriptions Manage cameras including display mode settings, view settings, etc.. View the live video and playback of the cameras. Display the alarm information. Add mark to the important alarms and filter alarms by time and mark. Show the calculation of the raw data into useful information for business analysis purposes, including ANPR and Heat Map. Note: You should have the permission to access Business Intelligence. Display, manage and share the local video files and pictures. Check the account details, traffic statistics, set the auto-enable view mode, enable hardware decoding and alarm notification, view software s version information, and new features, and perform software update. 8
Chapter 4 Video Management Tap Video module on home page to enter the Video interface. By default, you enter the live view interface. 4.1 Camera Management Tap the Control Center field to list the areas of the system. Tap to select an area to list its cameras, cameras of its child areas and its child areas (if any). You can tap, input the camera name, and tap on the keypad to search the camera you want. Notes: Up to 15 items of search history can be displayed. You can tap to clear the search history. 4.1.1 Display Mode Mobile Client offers two display modes for showing the available cameras, including List Mode and Thumbnail Mode. By default, the cameras are shown in list mode, and you can tap / to switch between Thumbnail Mode and List Mode. List Mode The cameras display as list and you can check its name, area, and captured picture. You can drag the camera node to the display window for live view (refer to Section 4.2 Live View) or playback (refer to Section 4.3 Remote Playback). And there s the icon appears beside the camera. Tap of a camera and slide left to show the hidden icons. 9
Tap Details to get the detailed information of the selected camera, including captured picture of the camera view, area, online status and PTZ control permission. Tap Add/Cancel to add the camera to or remove it from the favorites. Thumbnail Mode The cameras display with their captured pictures, and you can check its name, area. Tap of a camera to show the hidden icons (tap to back). Tap Details to get the detailed information of the selected camera, including live view of the camera view, area, online status and PTZ control permission. Tap Add/Cancel to add the camera to or remove it from the favorites. Tap to select cameras for live view or playback, and the window division and the location of the camera will display. Tap or to start live view or playback of the selected camers. Notes: The window division varies based on the seleted cameras number. You can tap the window division to cancel the live view or playback of the camera. You can tap View Selected Cameras to show the selected cameras only. 4.1.2 Favorites You can add the commonly used camera(s) to the favorites so that you can access the camera(s) conveniently. 1. Tap Favorites tab. The added cameras display on the list. Note: For details about adding cameras to favorites, refer to Section 4.1.1 Display Mode and Section 4.2.9 Favorites and View. 10
2. Tap of a camera and slide left to show the hidden icons. Tap Details to get the detailed information of the selected camera, including captured picture of the camera view, area, online status and PTZ control permission. Tap Delete to remove it from the Favorites. 3. Drag the camera to the display window to start live view. 4. You can also tap to enter the Thumbnail Mode. Tap of a camera to show the hidden icons (tap to back). Tap Details to get the detailed information of the selected camera, including live view of the camera, area, online status and PTZ control permission. Tap Delete to remove it from the Favorites. 4.1.3 View Settings You can add the frequently used cameras as the custom view for live view conveniently. 1. Tap View to enter the View page. The existing views will list. 2. Tap to enter the adding view page. You can also add the view in live view mode. For details, refer to Section 4.2.9 Favorites and View. 11
3. Input a name for the view. 4. Tap Add Camera to enter the thumbnail mode. 1) Tap to select cameras. The window division and the location of the camera will display. 2) Tap OK to add the selected cameras the view. Notes: You can tap the Control Center field to select the area you want, and the cameras contained in the area display. The window division varies based on the seleted cameras number. You can tap the window division to cancel the live view or playback of the camera. You can tap View Selected Cameras to show the selected cameras only. 5. Tap OK to save the view settings. You can select to play the view automatically when entering live view mode. For details, refer to Section 8.2 Auto-Enable View Mode. 12
6. Tap of a view and slide left to show the hidden icons. Tap Details to get the detailed information of the selected view, including view name, window division and related cameras captured pictures. Tap settings. Tap Delete to remove the view. 7. You can tap to enter the Thumbnail Mode. Tap to play the live video. to edit the view Tap of a view to show the hidden icons (tap to back). Tap Details to get the detailed information of the selected view, including view name, window division and related cameras captured pictures. Tap settings. Tap Delete to remove the view. to edit the view 4.2 Live View The following icons are available on the live view interface. Icon Description Back to home page. Note: When you enter the Video module again, the live view or playback will remain as the previous status. Switch camera display mode. Select area to show its cameras. Switch between live view and playback mode. Hide the camera list. Capture picture of the selected live view window. Note: This function is not supported after hardware decoding enabled. Record the video of the selected live view window. Two-way audio. 13
Audio control. Add the camera or view to Favorites or View. Enter full-screen mode. / Stop all the live view/recover the previous live view. Digital zoom. Note: This function is not supported after hardware decoding enabled. Set the image quality to HD (High Definition) or SD (Standard Definition). Fisheye dewarping. Note: This function is not supported after hardware decoding enabled. PTZ control panel. 4.2.1 Starting Live View 1. Tap the area field and select area to display its cameras. 2. Drag the camera node to the display window for live view. You can also start live view of cameras shown in thumbnail mode. Refer to Section 4.1.1 Display Mode for details. Note: One camera can be only dragged to one display window to start live view. 3. (Optional) When all the current windows are in live view, you can drag a more camera node to the live view window until the window division mode switches and then drag it to the free window for live view. Note: The software supports 1 / 4 / 9 / 16-division mode. 4. (Optional) Drag and move the window to adjust the window sequence. You can also double-tap the live view window to display the camera in 1-division mode and double-tap again to restore. Note: Up to 16 cameras can be live viewed at the same time. 4.2.2 Stopping Live View During the live view, you can tap (it changes to ) to stop live view of all cameras. And you can also tap to resume the previous live view. Or you can perform the following steps to stop live view of the specific camera. 1. Tap and hold the live view window. 2. Drag the window upwards, and the will display in the top of the software. 3. Drag the window to the until it changes to and release the window. 4.2.3 PTZ Control In live view mode, select a playing window and tap icon changes to. Note: The PTZ control should be supported by the added device. to activate PTZ control panel, and the 14
Icon Description Start or stop the auto-scan. Zoom + Zoom - Focus + Focus - Iris + Iris - Enable 3D positioning of the camera. PTZ movements. Setting a Preset 1. Use to move the camera to the desired scene. 2. Tap Preset tab to enter the preset settings interface. 3. Tap a preset and tap under it to set the current scene as a preset. Note: Up to 256 presets can be configured. To call the defined preset, tap the preset and then tap You can tap the preset and tap After completion of PTZ control, tap under it. under it to delete the defined preset. to hide the PTZ control panel. 4.2.4 Recording and Capture In live view mode, select a live viewing window and tap icon again to finish recording. to record the video of it and tap the Note: During the recording, the icon turns to and an indicator appears on the upper-left corner of the display window. Tap to capture a picture of the camera under live view. You can view and manage the videos and pictures in the Picture and Video Management interface (refer to Chapter 7 Picture and Video Management). Note: Capture is not supported when hardware decoding is enabled. 4.2.5 Two-way Audio Two-way audio function enables the voice talk of the devices. You can get not only the live video but also the real-time audio from the device. 15
Note: This function need to be supported by the device. 1. Select a window under live view. 2. Tap to start the two-way audio with the device in live view. Tap the icon again to disable the two-way audio. Note: When the two-way audio of the channel is enabled, the audio control function is not supported. 4.2.6 Digital Zoom You can realize the digital zoom during live view. 1. Select a window under live view. 2. Tap. The selected window will display in 1-division mode. 3. Spread two fingers apart to zoom in or pinch them together to zoom out the live view. Or you can double-tap on the live view image to realize digital zoom. Note: Digital Zoom is not supported after hardware decoding enabled or fisheye dewarping enabled. 4.2.7 Audio Control You can control the audio of the selected channel. Tap the icon to enable the audio of the selected channel. Notes: The audio is enabled when the live view starts by default. When the two-way audio is enabled, the audio control of the channel is not available. 4.2.8 Image Quality It supports two quality types, including SD and HD. Tap to set the quality according to the performance of your network and tablet hardware. The image quality types can be automatically switched according to the window division mode. By default, 1-division adopts HD mode, and 4-division, 9-division and 16-division adopt SD mode. If it fails to switch the image quality automatically after changing the window division mode, the image quality will remain previous. Notes: If you change the image quality, the live view and recording of the device may be affected due to the new settings, such as image definition. If the live view is not fluent or the screen appears blurred, please set the image quality as SD mode. 16
The video quality of third-party camera and channel-zero camera can only be set as HD. 4.2.9 Favorites and View In live view mode, you can add the camera to Favorites or add current view information (cameras and window division) to View, so that you can access the camera or view conveniently. Task 1: Favorites 1. Select a window that is under live view. 2. Tap and select Favorites 3. Tap OK in the pop-up dialog to add the camera to Favorites. The added camera will display in Favorites interface. In this way, you can easily find the camera in Favorites. For details, refer to Section 4.1.2 Favorites. Task 2: View You can add the current view information to View. 1. Tap and select View. 2. Tap OK in the pop-up dialog. 3. Edit the name for the view. 4. Tap Save to confirm the settings. After that, you can see the view listed in View page. 4.2.10 Fisheye Dewarping You can play the live video of the fisheye camera in fisheye dewarping mode. Notes: The fisheye dewarping function should be supported by the device. The fisheye dewarping function is not supported after hardware decoding enabled. Tap to show the fisheye dewarping panel. 17
Icon Description Dual-180 panorama view for ceiling mounting and table mounting. 360 panorama view for ceiling mounting and table mounting. Panorama view for wall mounting. PTZ view for ceiling mounting, table mounting and wall mounting. Notes: You can slide on the live view window to realize the pan left/right and tilt up/down movements in the dual-180 panorama view, 360 panorama view and PTZ view. The available fisheye dewarping modes vary with the mounting type of the fisheye camera. The unavailable fisheye dewarping modes display as grey on the interface. 4.2.11 Full-Screen Live View During live view, you can tap to enter the full-screen mode. Note: You can touch the screen to activate the control panel after it hides. You can also hold down and drag the control panel to adjust its position. Icon Description Stop all the live view. 18
Add the camera or view to Favorites or View. Record the video of the selected live view window. Audio control. Image quality panel. Digital zoom. Note: This function is not supported after hardware decoding enabled. Capture picture of the selected live view window. Note: This function is not supported after hardware decoding enabled. Two-way audio. Fisheye dewarping. Notes: The function need to be supported by device. The function is not supported after hardware decoding enabled. Lock the toolbar. Leave full-screen mode. PTZ control. 4.3 Remote Playback Switch the to to enter the Remote Playback mode. The following icons are available on the remote playback interface. Icon / Description Hide the camera list. Async/Sync Playback. Note: This function is not supported after hardware decoding enabled. Pause the playback. Adjust the playback speed to 1/4X, 1/2X, 1X, 2X and 4X. Capture picture of the selected playback window. Note: This function is not supported after hardware decoding enabled. Clip the playback video of the selected playback window. Audio control. Enter full-screen mode. Stop all the playback. Digital zoom. Note: This function is not supported after hardware decoding enabled. Enter the PIP (Picture in Picture) mode. Note: This function is not supported after hardware decoding enabled. Fisheye dewarping. Notes: This function need to be supported by device. This function is not supported after hardware decoding enabled. 19
Set the search conditions, including date and storage location. 4.3.1 Starting Playback 1. Tap the area field and select area to display its cameras. 2. Drag the camera node to the display window for playback. Notes: You can view the playback of up to 4 windows at the same time. Only the camera with video can be played. 3. (Optional) In 4-division mode, drag and move the window to adjust the window sequence. You can also double-tap the playback window to display the camera in 1-division mode and double-tap again to restore. 4. Tap to search the corresponding video. 1) Set the search conditions, including date and storage location. 2) Tap Search. 5. (Optional) Slide the timeline bar to adjust the playback time of the selected window. 4.3.2 Stopping Playback You can tap to stop the playback of all the cameras. Or you can perform the following steps to stop the specified playback window. 1. Tap and hold the playback window. 2. Drag the window upwards, and the icon shows on the top of the window. 3. Drag the window to the until it changes to and release the window. 20
4.3.3 Synchronous Playback In synchronous playback, you can play the video files in synchronization. Note: This function is not supported after hardware decoding enabled. 1. Enter the Playback page. 2. Start normal playback of one camera (refer to Section 4.3.1 Starting Playback). 3. Tap in the toolbar to enable the synchronous playback. Note: The icon is not available when there s no playback. 4. Start normal playback of the other camera(s). All the cameras in playback will start synchronous playback. When you drag the time bar, change the playback speed or pause the playback, all the cameras in playback will take effect. 4. Tap the icon to disable the synchronous playback. Note: Video files from up to 4 cameras can be played back simultaneously. 4.3.4 Playback Speed You can set the playback speed of the video files as 1/4X, 1/2X, 1X, 2X and 4X. 1. Tap to select a playing window. 2. Tap and select the corresponding speed for playback. Note: The playback speed effect is related to the performance of your network and tablet hardware. 4.3.5 Clipping and Capture During the playback, select a playback window and tap tap the icon again to finish clipping. to clip the playback video of it and Note: During the clipping, the icon turns to and an indicator appears on the upper-left corner of the display window. Tap to capture pictures of the camera under playback. You can view and manage the clipped video and captured pictures in the Image Management interface (refer to Chapter 7 Picture and Video Management). Note: Capture is not supported when hardware decoding is enabled. 4.3.6 Digital Zoom 21
You can realize the digital zoom during playback of video files. 1. Select a window under playback. 2. Tap. The selected window will display in 1-window mode. 3. Spread two fingers apart to zoom in or pinch them together to zoom out the video. Or you can double-tap on the playing video to realize digital zoom. Note: Digital Zoom is not supported after hardware decoding enabled or fisheye dewarping enabled. 4.3.7 Entering PIP Mode The live view window can display on the playback window at the same time. In this mode, you can view the playback and live view of the camera simultaneously. Note: This function is not supported after hardware decoding enabled. 1. Select a playback window. 2. Tap. The selected window will display on the full screen, and the live video of the camera shows in inset window on the upper-right corner. 3. Drag and move the inset window to adjust its position. 4. Tap the inset window to switch the live view and playback. Example: If the live view shows in the inset window, tap the inset window and the live view displays on the full screen and the playback video shows in the inset window. The following icons are available for controlling the playback: Note: You can tap the screen to activate the control panel after it hides. You can also hold down and drag the control panel to adjust its position. 22
Icon Description Pause the playback. Adjust the playback speed to 1/4X, 1/2X, 1X, 2X and 4X. Capture picture of the playback video. Note: This function is not supported after hardware decoding enabled. Clip the playback video. Audio control. Digital zoom. Note: This function is not supported after hardware decoding enabled. Leave PIP mode. The following icons are available for controlling the live view: Note: You can tap the screen to activate the control panel after it hides. Icon Description Lock the toolbar. Record the video of the selected live view window. Audio control. Image quality panel. Digital zoom. Note: This function is not supported after hardware decoding enabled. Capture picture of the selected live view window. Note: This function is not supported after hardware decoding enabled. Leave PIP mode. PTZ control. 4.3.8 Fisheye Playback You can play the recorded video of the fisheye camera in fisheye dewarping mode. Notes: This function should be supported by the device. This function is not supported after hardware decoding enabled. Tap to show the fisheye dewarping panel. 23
Icon Description Dual-180 panorama view for ceiling mounting and table mounting. 360 panorama view for ceiling mounting and table mounting. Panorama view for wall mounting. PTZ view for ceiling mounting, table mounting and wall mounting. Notes: You can slide on the playing window to realize the pan left/right and tilt up/down movements in the dual-180 panorama view, 360 panorama view and PTZ view. The available fisheye dewarping modes vary with the mounting type of the fisheye camera. The unavailable fisheye dewarping modes display as grey on the interface. 4.3.9 Full-screen Playback During playback, tap to enter the full-screen mode. Note: You can touch the screen to activate the control panel after it hides. You can also hold down and drag the control panel to adjust its position. Icon Description Pause the playback. Adjust the playback speed to 1/4X, 1/2X, 1X, 2X and 4X. Capture picture of the playback video. Note: This function is not supported after hardware decoding enabled. Clip the playback video. Audio control. Exit full-screen mode. Stop all the playback. Digital zoom. Note: This function is not supported after hardware decoding enabled. 24
Enter PIP mode. Note: This function is not supported after hardware decoding enabled. Fisheye dewarping. Note: This function need to be supported by the device. 25
Chapter 5 Alarm You can get the instant alarm notification if the alarms are configured for being pushed to Mobile Client. You can also manage the alarm information, including checking the alarm information in Mobile Client and filtering the alarms as desired. 5.1 Alarm Notification The alarm information of the cameras that are connected to the Blazer Pro, Blazer Express, or HikCentral can be pushed to your Mobile Client if you enable the alarm notification. You can check the alarm information and view the alarm linked live video and playback. Notes: For enabling alarm notification, refer to Section 8.3 Alarm Notification. You should configure the camera with alarm notification as alarm linkage. For details, refer to the User Manual of Blazer Pro Web Client, User Manual of Blazer Express Web Client, or User Manual of HikCentral Web Client. Before you start: Please allow HikCentral HD to send notifications to your tablet in Settings -> Notification Center of your tablet, so that you can receive the alarm notifications. When the Mobile Client received the alarm notificaiton, the following window pops up. Note: If you do not run the Mobile Client or it runs in the background, you can go to the notification center of your tablet to check the received alarm notification. You can check the detailed information of the alarm, including the alarm type, alarm time and the alarm source. Tap Live View or Playback to view the live video or play back the video file of the camera. Note: You can search the related video file of the day when the alarm occurred, and you can play it from 5 minutes before the alarm occurs. E.g., if the motion detection alarm occurred at 11:30, then the video file plays from 11:25. 5.2 Alarm Information 26
You can check the alarm information in Alarm module, and mark and filter the alarms as desired. 1. Tap Alarm module to enter Alarm information interface. You can check the detailed alarm information, including alarm type, alarm source and alarm time. By default, alarms triggered on current day will display. Note: You can slide upwards to load more alarm information, and slide downwards to get the latest alarm information. 2. Tap the icon to mark the corresponding alarm information. You can tap the icon again to unmark it. 3. Tap Filter to filter the alarms. 1) Set start time and end time. 2) Set Show Marked Alarm Only switch as ON to display the marked alarm only. 3) Tap OK to save the filter condition. If you want to clear all the filter condition, you can tap Reset. 4. Tap or to view the live video or play back the video file of the camera. Note: You can search the related video file of the day when the alarm occurred, and you can play it from 5 minutes before the alarm occurs. E.g., if the motion detection alarm occurred at 11:30, then the video file plays from 11:25. 27
Chapter 6 Business Intelligence With the BI function, you can view the calculation of the raw data into useful information for business analysis purposes, such as displaying the total number of every cashier transaction volume to know the cashier's performance. Notes: If the License you purchased does not support the Business Intelligence module, you will not see the module displayed on the home page. For Blazer Express, it supports ANPR and Heat Map. For details, refer to Section 6.1 ANPR and Section 6.2 Heat Map. For Blazer Pro and HikCentral, it only supports Heat Map. For details, refer to Section 6.2 Heat Map. Tap Business Intelligence (hereafter simplified as BI) module on home page to enter the BI interface. 6.1 ANPR The ANPR (Automatic Number Plate Recognition) report displays the total number of vehicles detected by ANPR cameras, to reflect the traffic flow in a period of time. 1. Tap the icon to enter the ANPR interface. 2. Tap the Camera tab or the Area tab and select a camera or an area. If you select an area, the cameras in this area will be selected. 3. Set the time period for the report. You can tap Today, Yesterday, Last Week, Last Month to quickly generate the report in that period. You can also tap Custom and set the time period according to the actual needs. 28
4. Tap or to show the report in line chart or histogram form. 5. Move the cursor along the horizontal axis to view the traffic flow (vehicle number) of the camera or the area on each time point. Horizontal axis: The time point (hour). Vertical axis: The traffic flow (vehicle number). 6.2 Heat Map Heat map is a graphical representation of data represented by colors. This function is usually used to analyze the visit times and dwell time of customers in a configured area. 1. Tap the icon to enter the Heat Map interface. 2. Tap Daily/Weekly/Monthly/Annual to select time type for the report. 3. (Optional) Tap and select the specified date to generate the report. 4. Tap to select a camera in the Camera list. The related heat map displays on the right. 29
Chapter 7 Picture and Video Management In Picture and Video Management interface, you can view and manage the local video files and pictures that you manually record (clip) and capture in Live View and Remote Playback interface. The pictures and video files are stored in the HikCentral HD directory of the SD card. You can also share the pictures and video files to other available applications. Note: The pictures and videos are listed by date. Tap Picture and Video module on home page to enter the Picture and Video management interface. If you want to share the pictures and videos to other applications, such as Facebook, Twitter or Dropbox, please perform the following steps. 1. Tap Select. 2. Select the pictures and videos for sending. 3. Tap and select the application to share. Notes: For Facebook and Twitter, only pictures can be shared. Pictures and videos in ipad album cannot be shared. For Facebook, you can only share one picture at a time; For Twitter, you can share multiple pictures at a time; For Dropbox, you can only share one picture or video file at a time. If you want to delete the pictures and videos in batch, perform the steps below. 1. Tap Select. 30
2. Select the pictures and videos you want to delete. 3. Tap to delete the selected file(s). Or you can tap Cancel to cancel it. 7.1 Picture Management 1. Tap a picture and the picture displays in full screen. You can tap if you want to delete it, and tap and select application to share the picture. 2. You can pinch two fingers together to zoom out or spread them apart to zoom in the picture. Or you can double-tap on the picture to realize digital zoom. You can also slide to pan the picture under zoom-in mode. 3. Tap to back to Picture and Video Management interface. 7.2 Video Management 1. Tap a video and the video shows in full screen. You can tap if you want to delete it, and tap and select application to share the video. 2. Tap to play it. You can slide the timeline bar to adjust the playback time. Refer to the following description for the icons on the playback interface. Pause the playback. Capture a picture of the playback video. Audio control. 31
Chapter 8 Local Configuration Tap Me module on home page to enter the Me interface for local configuration. 8.1 Account Tap the Account tab and the history login system and account will display in the login list. You can tap the history login account to switch system and account conveniently. You can check the login information, including user name, user type, login mode, and system information. Click Alias field and input a name for the server as desired. You can also tap Logout to log out of system. 8.2 Auto-Enable View Mode You can select a view to automatically play it when you enter the live view mode. 1. Tap Settings tab to enter the local settings interface. 2. Tap Auto-Enable View Mode and set the Auto-Enable Live View in View Mode switch as on. 3. Tap to select a view. The view will play automatically when you enter the Video module. 8.3 Alarm Notification 1. Tap Settings tab to enter the local settings interface. 2. Set the Alarm Notification switch as on to enable the alarm notification for receiving the alarm information. 32
8.4 Hardware Decoding Hardware Decoding can provide better decoding performance and lower CPU usage when playing the HD videos during live view or playback. 1. Tap Settings tab to enter the local settings interface. 2. Set the Hard-Decoding Preferred switch as on to enable decoding by hardware for live view and playback. Notes: Hardware decoding is only available for H.264 and H.264+. Hardware decoding doesn't support manual capture, digital zoom, fisheye dewarping, and synchronous playback. If hardware decoding cannot be enabled, it will switch to software decoding. 8.5 Flow Statistics The network traffic consumed during live view and remote playback can be checked. You can check the mobile network traffic and Wi-Fi network traffic separately. 1. Tap Settings tab to enter the local settings interface. 2. Tap Flow Statistics to enter Flow Statistics interface to view the data usage. Mobile Network: Refer to the cellular data consumed during live view and remote playback. Wi-Fi: Refer to the Wi-Fi data consumed during live view and remote playback. Current Day: The traffic data consumed today. Current Month: The traffic data consumed this month. History: The traffic data consumed since you started using the software. 3. (Optional) You can tap Clear to empty the data. 8.6 About 1. Tap Settings tab to enter the local settings interface. 2. Tap New Features to view the new features of the Mobile Client. 3. Tap Terms and Privacy to view the policy and requirements. 4. If the Software Update displays, tap Software Update to update the client. Note: The Software Update item displays when there is a new version available in the Google Play. 33
Appendix Appendix Error Code and Troubleshooting Troubleshooting for HCNetSDK Error Code Description Troubleshooting 1 Incorrect device user name or password. 7 Connecting to the device failed. 8 Sending data to the device failed. 9 10 Receiving data from the device failed. Receiving data from the server timeout. 13 No device permission. 21 Device HDD full. Make sure that the device user name or password configured in the system is correct. Make sure that the phone network is connected or the device IP address configured in the system is correct. Make sure that the phone network is connected or the device IP address configured in the system is correct. Make sure that the phone network is connected or the device IP address configured in the system is correct. Make sure that the phone network is connected or the device IP address configured in the system is correct. Make sure that the user has the permission to operate the device. Make sure that the device has sufficient storage space. 31 Two-way audio is started. Stop the two-way audio first. 44 Creating the SOCKET failed. 45 Setting the SOCKET failed. Close the background APP programs which are not being used and restart the Mobile Client. Close the background APP programs which are not being used and restart the Mobile Client. 47/152 The device user does not exist. Make sure the device user account exists. 73 Socket disconnected. Make sure the phone network is connected or the destination is reachable. 153 The device user is locked. Check whether the device user is locked. Troubleshooting for StreamClientSDK Error Code Description Troubleshooting 3 Connecting to device failed, device is offline, or the network disconnected. 17 RTSP return error. Make sure the device and stream media server is online, or the phone network is connected. Make sure the device and stream media server is online, or the phone network is connected. 56 Insufficient system memory. Close the background APP programs which are 34
not being used. 68 The server error. Make sure the device and stream media server is online, or the phone network is connected, or the device does not support the stream. 4001 Sending heartbeat failed. Make the phone network is connected or the stream media server is online. 4002 Heartbeat timeout. Make the phone network is connected or the stream media server is online. 8499 No data stream in 15s and network disconnected. Make the phone network is connected. Troubleshooting for HCNetUtils Error Code Description Troubleshooting 7 Connection failed. Make the phone network is connected. 8 Sending data failed. Make the phone network is connected. 9 Receiving data failed. Make the phone network is connected. 10 Receiving data timeout. Make the phone network is connected. 44 Creating SOCKET error. 45 Setting SOCKET error. 73 Socket disconnected. 75 Listening failed. Close the background APP programs which are not being used and restart the Mobile Client. Close the background APP programs which are not being used and restart the Mobile Client. Make sure the phone network is connected or the destination is reachable. Close the background APP programs which are not being used and restart the Mobile Client. 0100001070323 35
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