- The next IP SLA generation Solution Advisor SLA Network & Application Performance Monitoring Solution
2 Advisor SLA Network & Application Performance Monitoring Solution. Executive Summary The Advisor SLA Solution has been chosen by medium to large Carriers & Service providers in the industry. It provides a complete visiblity on the Performance of any IP based Network infrastructure with real time accurate measurement (below 100µs), scalable Hardware & Software active Probes, and most importantly, open architecture capabilities, to minimize operational costs. The next IP SLA generation solution is fully independent from the network topology, equipment, and interoperates with most Network Equipment s available on the market. Advisor SLA simplifies the process of integrating a service assurance platform with your back office ticketing, alarms, and customer database information. H-PROBE AOVISORSLA Our device-agnostic approach is also critical for supporting a multivendor network and the various services being delivered. Advisor SLA helps Carriers & Service Providers to proactively manage SLA, check the compliance of the Service Level Agreement contracts, and Network efficiency. Advisor SLA key features Agnostic - Network Equipment independent Solution. Accurate - KPIs (Key Performance Indicator) with the best accuracy on the market with µs resolution. Key feature to detect specific Network behavior like Fast Reroute, Probe Familly - Combination of Hardware (H-Probe) & Software Probe (V-Probe) associated with a flexible licensing model, provide the right answer to customer needs in terms of Features, Performances and Price. Open Platform Test Transaction based on standard, TWAMP - RFC-5357,. Integration into existing OSS by using Standard Web Services REST Full API. Scalable - Simple design configuration (1 server) up to Multiple servers architecture (RDBMS) User Friendly Web Based GUI. Reliable / Trusted solution - Solution deployed at key Carriers & Service Providers: Orange, Telecom Italia, MGTS, Telmex, Renater, FCCN,. NFV / SDN Ready H-PROBE :<
3 Advisor SLA Benefits QoE Improvement - Improve the Quality perceived by the end user (QoE) with better Ethernet & IP Network QoS Improve Customer Satisfaction Quickly and effectively Manage SLA Violations before they escalate to customer-affecting issues Significantly Reduce Help Desk Call Volume Cost Effective, Entry Level & Turnkey Solution, Software Agent Scalable, for small and large deployments, End-to-End Visibility, E2E QoS Measurement on Core, Edge and Access Network Proactive Fault Detection & Fast Resolution - Expert System, Network Expertise to automatically analyze Network behavior. HLog QoS Telecom offers a unique solution to assist Carriers & Service Providers with their Legacy and next generation Network infrastructure like NFV/SDN. Solution overview Advisor SLA has been designed to optimize Ethernet & IP services, by reporting and notifying on: Network KPIs for Performance Monitoring: Latency & Jitter with sub 100μs resolution, Packet Loss, Packet Out of Order Packet Duplicate All KPIs are provided with One way, and/or Round Trip measurement The solution is a combination of Probes (Hardware & Software Probe) performing Active Test & Passive Analysis, deployed on the Ethernet & IP Network infrastructure; and one Central Management System, Advisor SLA, managing Probes and tests scenarios, collecting all QoS measurements, SLA Management, and generating dashboard and reports. In order to detect and check the root cause of specific network behaviour like Route Change, Fast Reroute, or Atomic Delay, H-Probes use the latest synchronization technology, IEEE 1588v2 (PTP) with Telecom profile, in combination with our Expert System «Path Anomalie». H-Probes deliver the best latency and jitter measurement on the market with μs Time Accuracy. X
4 Type of Test Power Full Probe Power Full Probe Small Appliance Small Appliance Power Full Probe Smart SFP V-Probe Smart SFP Switch/Router Switch/Router vprobe vprobe Advisor SLA, the next IP SLA generation is a solution 100% software based and NFV ready. It can be easily deployed at any remote location through NFV orchestration. With minimal effort, customer can initiate 24x7 End to End Quality of Service (QoS) and Quality of Experience (QoE) Monitoring solution. NFV Orchestration VM vapp os Virtual HW Hypervisor VM 11 V-Probe vswitch Physical x86 HW Virtual HW 1... -..., '... I -..,......, H-Log Qos Telecom, ' Network Management ' ', System,'...... V-Probe= Virtual Probe H-Probe = Harware Probe H-Probe X
5 Solution components Advisor SLA Advisor SLA combines various features: Centralized management solution for Probe Hardware - Power Full Appliance Hardware - Small Form Factor Software - vprobe (Virtual Probe) Web-based GUI Central database with backup capability, redundancy functionality for high avaibility Dashboards, result consolidation and reports Schedule detailed SLA Reports for Managers, Marketing, Customers, Real-time result display SLA management with alarm notification (SNMP, Email) Interface to OSS tools through, Web Services/ Rest API Path Anomaly - Network Expert System, to automatically analyze Network behaviour Using powerful algorithms developed in partnership with advanced Orange research centers Useful for Root Cause Analysis when a change is detected on any path between two probes Automatically check the likely cause of the change, e.g. Route Change, Fast Reroute, IGP indisposition, Atomic Delay, etc. Real-time Analysis Alarm notification. :<.
6 Advisor SLA Architecture Operator's Portal 111!1! Customer Administrator's Console Administrator H-Probe-TH Trouble Ticketing System (TTS) o-~ IPVPN IP -"""' H-Probe-EP... MPLS 1 Ethernet LTE 3G V-Probe lnventory Management --v',,,,,, --v --v Network Equipments Service Level Management (SLM) 1 Service Quality Monitor (SQM) CRM 1 t t lntegration Service Desk Layer Web Service REST Full API t t lnventory Security and System Management Billing t Partner Gateway 111111 Probe Family provides a full range of Probe to deliver the right solutions to the customer needs. Hardware Appliances o Power full 1U Appliance o Small Cost effective form factor Software Probe - vprobe (Virtual Probe). :<.
7 Power Full 1U Hardware Appliance Deployed accross the network at Strategic locations. Ususally at each PoP/Regional _-e PE. c ~ -- 1 & 10GE Test and Management Interfaces Ill o RJ45 / SFP / SFP+ Turn Up Test capabilities - Y.1564 L2/3 IP & RTP Performance Monitoring Ethernet OAM - Y.1731 & 802.1ag l_ TWAMP - RFC-5357 Full Stack URL Test Multiple Packet Capture PTP (IEEE 1588v2) & NTP Time Synchronization Small form factor Hardware Appliance Usually deployed at the acess Network / Last Mile. 1 GE Test and Management Interfaces o RJ45 / SFP Turn Up Test capabilities - Y.1564 L2/3 IP & RTP Performance Monitoring Ethernet OAM - Y.1731 & 802.1ag TWAMP - RFC-5357 Full Stack URL Test PTP (IEEE 1588v2) & NTP Time Synchronization Software Probe - vprobe (Virtual Probe) Deployed in any Virtual Machine and NFVarchitecture. Turn Up Test capabilities - Y.1564 L2/3 IP & RTP Performance Monitoring Ethernet OAM - Y.1731 & 802.1ag TWAMP - RFC-5357 Full Stack URL Test Multiple Packet Capture PTP (IEEE 1588v2) & NTP Time Synchronization X
8 Solution Benefits _-e -- Cost Effective Entry Level & Turnkey Solution Software Agent Licensing Model c ~ Ill Expert System Network Expertise, to automatically analyze Network behaviour Scalable For small and large deployments l_ End-to-End Visibility QoS measurement on any point of IP Network up to the Application Server High Level Accuracy of Measurements Required feature to detect critical Network issues QoE Improvement Improve the Quality perceived by the end user (QoE) with better IP Network QoS, Improve Customer Satisfaction Technical Information Advisor SLA Advisor SLA System Requirements (For up to 50 Probes) RedHat Linux Enterprise Level 5.x or 6.x 32 or 64-bit system (64-bit recommended) Memory 16 GB RAM minimum Disk storage 250 GB Raid 1 Network 1Gb Ethernet Interface Processor - Dual Quad Core x86 CPU running at 2.4GHz or better Regulatory and Standards Compliance RFC 791 (TOS) RFC 768 (UDP) RFC 793 (TCP) RFC 1305 (NTP) RFC 2460 (IPv6) RFC 2474 & RFC 3260 (Diffserv) RFC 1889 (RTP) RFC 2330, 2678, 2679, 2680, 3393 (IPPM) RFC 3555 (Payload types) RFC 5357 (TWAMP & TWAMP Light) RFC 2544 RFC 868 IEEE 802.1q (VLAN) IEEE 802.1ag (Connectivity Fault Management) IEEE 802.3ah (Ethernet in the First Mile) IEEE 1588v2 with Telecom Profile (PTP) ITU-T G.107 (E-model) ITU-T Y.1731 (Ethernet OAM) ITU-T Y.1564 ITU-T Y.1540 X