Partner training session Thursday 5 th April 2018
10:10 - Horizon 11:30 - Coffee break Agenda 11:40 - Bite-sized product overviews 12:40-2018 product roadmap 12:50 Summary
Voice
Horizon Ollie Moseley & Rebecca Love
Key Features Working as part of a team Conference calling Hunt Groups Call Transfer Sites, Groups and Departments Call Park Call Pick Up Instant Group Call
Key Features Improving your company image Call Waiting Music on Hold Diversion Inhibitor Auto Attendant Enhance your brand CLI Flexibility
Key Features Ensuring security and preventing fraud Call History Call Barring Authorisation Codes
Key Features Working efficiently Last Number Redial Click to Dial Account Codes Presence or Pre-set Availability Profiles Anonymous Call Rejection or Selective Call Rejection Automatic Callback Busy Lamp Keys Do Not Disturb Company directory available Call Recording
Key Features Mobile and flexible working Call Forwarding Home Worker Voicemail One Number Anywhere and Sequential Ringing Call Notify by Email Hot-Desking Remote Office
Key Features
What makes Horizon different?
Live Demo Rebecca Love
Spotting opportunities Old on site PBX Expansion requirements Relocation On ISDN Cost review General telecoms review
Proposing Total amount of users Number of sites Access / Data to be provided or 3 rd party on site Handset requirements Term length Number porting Any Add-ons Any commercial input High / Low Proposal document Customer facing PDF
Commercials No. Users Pricing level Cost per user Ongoing coms Upfront Coms 5 High 24 1,063.63 917.83 5 Medium 21.88 753.31 651.16 5 Low 19.76 441.50 383.23 10 High 23.08 2,087.38 1,795.78 10 Medium 20.99 1,471.19 1,266.89 10 Low 18.90 852 735.45 20 High 22.84 4,150.24 2,567.04 20 Medium 20.76 2,929.86 2,511.26 20 Low 18.67 1,683.49 1,450.39 50 High 22.25 10,261.13 8,803.13 50 Medium 20.19 7,200.81 6,179.31 Pricing examples based on: 3rd Party Access 60 month term Inclusive 01,02 & 03 Calls Inclusive 07 calls to O2, EE, T-Mob and VF Gamma installation and training Polycom VVX 411 handsets ZERO upfront costs to customer (subject to survey) 1 Digital line with DDI's Port 50 Low 18.12 4,125.50 3,542.75 80 High 22.16 16,389.50 14,056.70 80 Medium 20.11 11,496.63 9,862.23 80 Low 18.04 6,579.75 5,647.35
Coffee break
Mobile
Mobile Dom Chard
Features Access to biggest data network in UK Access to more than one network from single SIM Customer service excellence Built on our core network Flexible tariffs and bolt-ons Business-class voicemail
Benefits Designed exclusively for business use Fixed/mobile convergence roadmap Better customer experience Improved coverage for voice and data Independence from mobile operator control Control over proposition, price and provisioning
What makes us different? Built for business Focus on customer service No consumer traffic clogging network Great range of features for business Business-centric voicemail service
Mobile performance in UK RootScore awards 2 nd half 2016
MultiNet bolt-on Access to more than one network in a single SIM Improved coverage for voice and data No more need for multiple mobile phone providers If no coverage on the primary network, MultiNet seeks the next strongest network, wherever there is a signal in the UK Gamma MultiNet
Built for business Business-class voicemail Personalised greetings Extended message storage Time sensitive alternate greetings Multiple notification methods Built for business Signal boosters Choice of boosters to suit the size of your business Closed 4 simultaneous calls Open 8 simultaneous calls Up to 30 meters radius
Tariffs Unlimited voice/text plus data Shared Tariffs lead + sharers PAYU tariffs Auto top up of data Competitive RoW global bolt ons with daily charges EU roaming out of UK allowance
Voice
SIP Trunking Neil Smith
How does it work?
2.56m UK SIP channels 24% of all UK SIP channels We re the clear No.1
Features Low cost alternative to ISDN Keep the same numbers Plug and play Compatible with most IPBXs
Benefits Line and PBX estate rationalisation Lower cost Number flexibility Business-grade voice and data convergence Free UK calls, mobile calls and fraud protection Affordable resilience Business continuity as standard
You manage your entire inbound number estate through your SIP trunks Enhanced SIP service 01, 02, 03 and 08 termination on subscribed Gamma SIP Trunks Tailored business continuity One point of contact A direct ISDN replacement App and web portal
What makes us different? Proven ability to scale, develop and deploy without disruption First to offer free mobile as standard Call Manager a true technology upgrade Resilient builds as standard in portal Complete control over infrastructure and service platforms
Inbound Joe Williams
Features Online access to a full range of call routing, monitoring and management tools Cloud based call routing service. Immediate set up; easy to use; mobile app Build tailored call plans Live stats and reporting Robust business continuity tool
Benefits & Opportunities Where does Inbound fit? Instant call management puts you in control Drive better customer service Companies with Non-geographic numbers; 08 & 03 Companies with no disaster recovery plan. Customer service focused. Solutions with limited functionality Anyone really! Resilience, flexibility Better business efficiencies Stats and reporting help save money
Simple Call Plans Time and day scheduling IVR functionality Hunt Groups Call Queues Hold Music and announcements Voicemail to email
What makes us different? In-house purpose built platform Designed to deliver enhanced voice services Customers is in control Reputation built on technical expertise and voice service delivery Support wrap
Data
Data Neil Taylor
Features Fibre Broadband using FTTC Up to 80Mbps down / 20Mbps up Converged Broadband FTTC or ADSL 2 Assured Broadband To support our IP telephony services Reliable, high-speed data connectivity
Benefits Competitively-priced services Business-exclusive Geographically-resilient network Specialist products for IP Telephony Supporting bulk Broadband migrations Business care maintenance option
Features FTTC Ethernet Up to 80Mbps; dedicated, symmetrical bandwidth Ethernet in the First Mile (EFM) Up to 35Mbps; dedicated, symmetrical bandwidth Fibre Ethernet Up to 1Gbps; dedicated, symmetrical bandwidth Reliable, high-speed data connectivity with SLAs
Benefits High-capacity and flexible connectivity Dedicated, uncontended bandwidth Voice and data convergence 24/7 monitoring and helpdesk Highly reliable connections Service Level Agreement Resilient failover Maximise productivity
Features Fully-managed MPLS-based WAN solution Performance, reliability and security Flexible pricing options Prioritisation of business-critical applications All IP voice and data services from one supplier
Benefits Lower voice and data costs Better protection against cyber threats Ease of operation Commercial options to suit business needs Reduced business risk Network monitoring and management capability Improved productivity Application prioritisations
What makes us different? Voice and cloud-centric connectivity Own Ethernet build-out Harmonised failover 4G backup Intuitive portal End to end support
Cloud
Cloud Tom Zillessen
Features Fully-managed IT infrastructure service Secure platform design with firewall/vpn Pay only for what you need One fixed monthly fee Scale easily and monetise professional services
Benefits Most advanced and resilient platform globally Provisioning and quote tools included Simple, rapid, risk-free deployments Physical and virtual security, resilience built-in 24 x 7 x 365 pro-active monitoring
What makes us different? Simplified buying options Rely on our AWS expertise Optional audit We manage your servers and storage We provision your firewall rules for you
Cloud Cloud Backup Scalable, secure, automated backup for your company data Backup as a Service (BaaS) Peace of mind Amazon Web Services (AWS) cloud infrastructure Cost effective Online portal Scalable
Summary Neil Taylor
2018 Roadmap Horizon Connect Mobile SIP Inbound Data 3 rd Party CPQ Mifid2 PCI Horizon & Mobile Integration Data Capping Call recording STCM Retiring Flash New HTML 5 Portal FTTP Gfast 4G Backup Headset s Meraki Wifi Online Pricing Portal
Latest offers Increased Mobile connection bonus - 120 Gigabit Broadband Voucher Scheme Get up to 3000* towards upgrading your data connectivity to superfast Broadband Free Cloud Backup with Gamma Broadband and Ethernet
Feedback and Lunch