Performance Report January 2017 Richard Bell, BBC iplayer BBC Communications 07725641207 Richard.Bell@bbc.co.uk
January 2017 summary The start of 2017 has seen continued growth, building on the strong performance of December, to set a new record of 304 million requests in January. This is up + on December, and an increase of over +50m requests on January 2016. Drama really shone on BBC iplayer in January, with some very strong titles, including the return of both Sherlock and Silent Witness. The New Year s Day episode of Sherlock earned 3.3m requests, almost a million more than January 2016 s Sherlock Special (The Abominable Bride). Brand-new series Taboo and Apple Tree Yard also performed well. The first three episodes of Taboo, starring Tom Hardy, all made the top 20, with Episode 1 reaching 2.8 million requests. In line with the overall figures, the average daily requests for January have also shown an increase on December, now up to an average of 9.8m requests a day. This increase is across all devices, with TV once again the most popular device for BBC iplayer programmes. Please note radio requests have been taken out of this report so that they can be released separately in future. Consistent with previous months: The profile of BBC iplayer users has evened out over time in terms of male/female ratio, now showing a slight female skew, but remains strongly under-55 in terms of age, which is younger than the typical TV viewer (although more in line with home broadband users). BBC iplayer is used for TV at roughly the same time of day as linear TV viewing, although there is proportionally more daytime and later-peak use. Slide 2
Index Page Content 4-5 Monthly BBC iplayer TV programme requests 6 Weekly TV programme requests by device type 7 Live vs on-demand TV requests 8 Notes about the data in this report 9 Top TV programmes latest month 10 Use of BBC iplayer for TV viewing by time of day 11 Profile of BBC iplayer users 12 Glossary Slide 3
Jan 09 t Jan 10 Jan 11 Jan 12 Jan-13 Jan-14 Jan-15 Jan-16 Jan-17 Millions of requests per month Monthly BBC iplayer requests across all platforms, since 2009 The start of 2017 has seen continued growth, building on the strong performance of December, to set a new record of 304 million requests for TV programmes in January. This is up + on December, and an increase of over +50m requests on January 2016. TV requests artificially inflated* DATA SOURCE CHANGE Largest total monthly requests to date Measurement correction* Data missing* 212 242 273 250 304 127 145 88 45 Notes: Source switched from istats AV to Streamsense in Adobe Digital Analytix (istats) in y 2016 * Please refer to slide 12 for guide notes on months with data caveats Slide 4
Jan 09 t Jan 10 Jan 11 Jan 12 Jan-13 Jan-14 Jan-15 Jan-16 Jan-17 Millions of requests per day (average monthly) Average daily BBC iplayer online requests In line with total monthly request figures, average daily requests for January have also shown an increase on December, now up to an average of 9.8 million requests a day. TV requests artificially inflated* Largest average daily requests to date Measurement correction* Data missing * DATA SOURCE CHANGE 6.9 7.8 8.8 8.1 9.8 1.6 2.9 4.1 5.2 Notes: Source switched from istats AV to Streamsense in Adobe Digital Analytix (istats) in y 2016 * Please refer to slide 12 for guide notes Slide 5
Jan-15 Jan-16 Jan-17 Jan-15 Feb Apr Jun Aug Oct Dec Jan-16 Feb Apr Jun Aug Oct Dec Jan-17 31% 2 23% 27% 29% 27% 2 17% 17% 21% 16% 16% 12% Millions 24% 24% 24% 24% 2 2 27% 23% 21% 21% 16% 23% 24% 23% 24% 32% 2 29% 29% 30% 32% 31% 31% 31% 44% 39% 44% 46% 45% 47% 47% Requests for TV programmes by device type Total requests for TV programmes increased across all devices, with the largest increase being on computers, up +12% on December s figures. The percentage share across devices has remained consistent over recent months, with TV devices by far making up the largest proportion of requests for BBC iplayer programmes. 350 300 250 200 150 100 50 0 Number of requests (millions) TV requests inflated t 15 DATA SOURCE CHANGE 273 276 281 259 255 252 253 265 274 271 250 244 239 225222 226 226 229232 237 222 55 210 125 143 45 200 203 88 63 71 74 73 103 132 36 72 79 43 52 54 68 77 72 47 47 65 70 123 102 105 60 57 55 55 55 56 49 52 53 52 56 53 53 48 44 45 70 68 68 72 66 60 5747 43 43 39 42 43 43 48 47 57 60 48 46 42 38 39 41 38 26 33 27 30 30 32 34 67 67 69 61 59 50 51 57 64 69 72 68 66 63 64 58 55 63 46 57 42 48 50 47 52 304 100% Unknown 90% 80% TV devices 70% 60% Tablet 50% Mobile 30% Computer 10% 0% Percentage of requests TV requests inflated t 15 DATA SOURCE CHANGE 35% Notes: Source switched from istats AV to Streamsense in Adobe Digital Analytix (istats) in y 2016 * Please refer to slide 12 for guide notes. Slide 6
Jan-15 Feb Apr Jun Aug Oct Dec Jan-16 Feb Apr Jun Aug Oct Dec Jan-17 91% 91% 91% 93% 93% 91% 93% 93% 93% 93% 89% 81% 72% 85% 84% 83% 84% 82% 9% 9% 9% 7% 7% 9% 7% 7% 7% 7% 2 15% 16% 17% 16% Live versus on-demand requests for TV programmes The measurement update in y 2016 resulted in a clear step-change, with more accurate measurement of live TV requests showing that they make up a larger proportion of the total number of requests to BBC iplayer. In January, of TV requests were for live TV viewing, up marginally on the previous month, but broadly in line with other figures across the second half of 2016 (with the exception of August s high of 2 due to the Rio Olympics content available to watch live on BBC iplayer). % requests for TV programmes On-demand Simulcast DATA SOURCE CHANGE Notes: Source switched from istats AV to Streamsense in Adobe Digital Analytix (istats) in y 2016 * Please refer to slide 12 for guide notes. Slide 7
Notes for figures in this report Data issues to note Figures for Virgin Cable and Sky are interim estimates for tember 2016. Games console requests were undercounted in January 2016, and Android devices were undercounted from 16th to 31 st ch 2016. TV requests were inflated in August and tember 2015 by around 18-, please treat these figures with caution when looking at trends. Some TV request data was not captured in ch 2015 (estimated 17m requests). Some TV request data is also missing for 2014 - about 3.5m requests in August and 11.5m requests in tember from computer devices, and about 6m requests are missing in ember, across all device types. We are not including these estimates in the graphs in this report. The remainder of this report excludes data from Virgin Media cable and Sky. The data arrives later than that from other platforms and is not currently consolidated within BBC Digital Analytics systems. These notes below apply to all the data in this pack and should be included as footnotes when quoting any of these figures. A glossary is on the final page of the pack. Prior to y 2016, requests data was measured via a BBC in-house system (BBC istats AV). Since y 2016 the source has changed to StreamSense by Adobe Digital Analytix. Data is broadly comparable, and most step-changes are due to device categorisation correction, and a small amount of data missing from BBC istats AV (such as live TV viewing on TV platforms, and webcasts). In 2009 the BBC refined its methodology for measuring AV requests, so figures for 2007/8 are not comparable. Note on the top 20 lists for TV episodes: these show the most-requested individual episodes for the month, for interest, but only represent a fraction of all the episodes available on iplayer. They are indicative only, since they do not represent total request numbers per series, and are only measured in the calendar month. Unless specified otherwise, figures include requests for both on-demand catch-up (streams and downloads), or views of live simulcasts. All data is for the UK only. Requests are counted for BBC iplayer on any BBC website or application whether on a programme, channel or station page, or on the BBC iplayer websites or bespoke mobile or TV apps. This report does not include requests for web-only content (such as online news or sport coverage). Webcasts are only included if they have been made available through BBC iplayer. Figures in this report include requests for programmes which are only on iplayer, as well as for programmes previously shown on linear TV. On average this has boosted the totals by 2% since 2014. Slide 8
BBC iplayer - top 20 TV episodes, January 2017 (excluding Virgin Media cable and Sky) Drama really shone on BBC iplayer in January, with some very strong titles, including the return of both Sherlock and Silent Witness. The New Year s Day episode of Sherlock earned 3.3m requests, almost a million more than January 2016 s Sherlock Special ( The Abominable Bride). Brand-new series Taboo and Apple Tree Yard also performed well. The first three episodes of Taboo, starring Tom Hardy, all made the top 20, with Episode 1 reaching 2.8 million requests. BBC iplayer Top 20 TV episodes All Total requests per ep. BBC iplayer Top 20 TV episodes most requested episode per series Sherlock Series 4 Episode 1 3,340,000 Taboo Episode 1 2,835,000 Sherlock Series 4 Episode 2 2,713,000 Sherlock Series 4 Episode 3 2,266,000 EastEnders 01/01/17 1,934,000 Taboo Episode 2 1,886,000 Apple Tree Yard Series 1 Episode 1 1,727,000 EastEnders 24/01/17 1,547,000 Taboo Episode 3 1,503,000 Silent Witness Identity Part One 1,464,000 EastEnders 26/01/17 1,387,000 EastEnders 05/01/17 1,326,000 EastEnders 02/01/17 1,306,000 EastEnders 03/01/17 1,205,000 Silent Witness Discovery Part One 1,181,000 EastEnders 23/01/17 1,161,000 Silent Witness Remembrance Part One 1,135,000 EastEnders 20/01/2017 Part Two 20/01/17 1,123,000 Silent Witness Identity Part Two 1,120,000 Silent Witness Discovery Part Two 1,088,000 Total requests per ep. Sherlock Series 4 Episode 1 3,340,000 Taboo Episode 1 2,835,000 EastEnders 01/01/17 1,934,000 Apple Tree Yard Series 1 Episode 1 1,727,000 Silent Witness Identity Part One 1,464,000 Mrs Brown's Boys Christmas Specials 2016 Episode 2 1,066,000 Death in Paradise Series 6 Episode 1 1,050,000 Call the Midwife Series 6 Episode 1 909,000 Let It Shine Episode 1 846,000 Planet Earth II 01/01/17 810,000 Bing Toy Party Episode 76 772,000 Uncle Series 3 Episode 1 729,000 Not Going Out Series 8 Episode 2 717,000 Match of the Day 2016/2017 21/01/17 659,000 Thailand: Earth's Tropical Paradise Episode 1 625,000 Spy in the Wild Love Episode 1 624,000 The Worst Witch Feature Length (Episode 1&2) 621,000 The Graham Norton Show Series 20 Episode 13 605,000 Hospital Episode 1 593,000 The Dumping Ground Feature Length (Episode 1&2) 587,000 Please refer to slide 12 for guide notes Slide 9
Note: each line has a very different scale (see peaks) 06:00 07:00 08:00 09:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00 00:00 01:00 02:00 03:00 04:00 05:00 BBC iplayer TV viewing by time of day, January 2017 The scale for each line on this graph is different traditional TV viewing is far higher than BBC iplayer use. However it shows the relative usage pattern by time of day with BBC iplayer use (for TV) being closer to the pattern of TV viewing, than of internet use, with proportionally more viewing in daytime and late peak. TV viewers BBC iplayer TV requests Internet peak 28.4 million BBC iplayer peak 788,000 TV peak 27 million Internet users (any website) Sources TV from BARB January 2017, internet from Nielsen ch 2012, BBC iplayer from Streamsense Adobe Digital Analytix (istats) January 2017 see footnotes on final page for more detail Please refer to slide 12 for guide notes Slide 10
57% 52% 52% 51% 52% 50% 4 43% 39% 37% 46% 45% 44% 39% 39% 39% 35% 37% 3 44% 4 49% 49% 4 50% 52% 21% 23% Demographics of BBC iplayer users In 2016, BBC iplayer usage skewed slightly more towards women for the first time. The largest share of audience is aged 16-34. 100% 100% 80% 60% Women Men 80% 60% 55+ 35-54 16-34 0% 2010 2011 2012 2013 2014 2015 2016 METHOD CHANGE IN 2014 0% 2010 2011 2012 2013 2014 2015 2016 100% 80% Gender (latest 4 quarters) 51% 51% 52% 51% 100% 80% Age (latest 4 quarters) 33% 36% 36% 60% 49% 49% 4 49% Women Men 60% 37% 45% 35% 34% 34% 32% 30% 30% 55+ 35-54 16-34 0% Users of BBC iplayer Home broadband users All TV viewers All Radio Listeners 0% Users of BBC iplayer Home broadband users All TV viewers All Radio Listeners Sources: ART (1000 UK adults each month) or CMI from Q1 14 onwards / BARB. Data up to Q4 2016, RAJAR Q3 16 Slide 11
Glossary Requests the number of successful requests to stream or download a programme. We only count successful requests, where a stream or a download actually starts, rather than clicks which can be repeated if the user does not see an immediate reaction on the website. Requests are made up of two components: Stream click to play instantly Download save to your device to play later. We report download playback, rather than downloads, where possible. Catch-up / on-demand programmes requested after they have gone out on traditional TV and are available on BBC iplayer. Live / simulcast streaming of live TV channels on the service, at exactly the same time as broadcast on traditional TV. Since 2016, this data also includes webcasts of live events that are available through BBC iplayer but not available on linear TV. Extra footnotes for slides 19-20 showing data for time of day TV data BARB average audience, live overnights, by hour, all individuals aged 4+, Total TV BBC iplayer - average requests, by hour, all programmes, stream & downloading, live and on-demand, UK only Nielsen user numbers, aged 2+ based on internet population estimate of 38 million individuals Slide 12