Leading the Way. in Managed Services

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Ashley Bradley
5 years ago
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1 Leading the Way in Managed Services Managed Services Infrastructure Overview By combining Desktop maintenance and Server IntelliMonitoring with automated scripting tools and leading technology Partners, Zenith has the most innovative and encompassing Managed Services Infrastructures. Our people. Our platform. Our process. Your solution.

Server & Device Monitoring Server Monitoring & Alerting Process Agent provisions Server; applies IntelliMonitorings Agent checks Conditional Filters Zenith has revolutionized Windows alerting with

IntelliMonitors reduce the time technicians spend determining alerts, tracking down alerts, researching, and resolving alerts.

2 Server & Device Monitoring Server Monitoring & Alerting Process Agent provisions Server; applies IntelliMonitorings Agent checks Conditional Filters Zenith has revolutionized Windows alerting with IntelliMonitoring. IntelliMonitors combine the entire "alert life cycle" into a logical thought out scripted process. IntelliMonitors reduce the time technicians spend determining alerts, tracking down alerts, researching, and resolving alerts. Integrated directly with Zenith's NOC Services from the moment Partners deploy the SAAZ Server Software, IntelliMonitors provide nearly 1500 default monitors backed up by Zenith's 600-technician Network Operating Center. Agent executes Conditional Rules Unknown errors handled by Zenith s Remote Server Care Resolution provided based on service level selected Install SAAZ Agent on Server IntelliMonitors Applied Automatic Server Analysis Zenith s IntelliMonitoring Policies applied automatically to target Servers or Network Devices. Server and Network Device availability monitored by the SAAZ Software. IntelliMonitors can be suppressed or suspended. Windows Server & POSIX device hardware monitoring. IntelliMonitoring provides not only what went wrong, but also recommendations on how to remediate the alert. Provide sensitive system and network information through the Secured Information Store. Receive Alert Notifications Alerts Resolved by Zenith s Best Practices

Desktop Preventative Maintenance Desktop Preventative Maintenance Activities Preventative maintenance activities run daily or on-demand Most IT infrastructure management vendors start their managed

Selling blocks of time or working on a Time & Materials basis are still among the most popular methods to address desktop/laptop issues and this model may work for you.

There are many reasons why this could have happened desktop hardware is low cost compared to Servers, and most businesses don't budget for any preventative maintenance activities.

We believe scheduled maintenance for laptops was ignored due to lack of sophisticated technical solutions to effectively address challenges posed by their roaming behavior.

3 Desktop Preventative Maintenance Desktop Preventative Maintenance Activities Preventative maintenance activities run daily or on-demand Most IT infrastructure management vendors start their managed services by providing services focused around Servers. Desktops and laptops were ignored or were not covered under a flat fee based Managed Service. Make sure you do not fall into the same trap. Selling blocks of time or working on a Time & Materials basis are still among the most popular methods to address desktop/laptop issues and this model may work for you. However, you can also use a Managed Services model to compliment your existing offerings or use the Managed Services model during your end client conversions. There are many reasons why this could have happened desktop hardware is low cost compared to Servers, and most businesses don't budget for any preventative maintenance activities. Servers demand more attention and are allowed to eat up more of the maintenance budget as they host business critical applications. We believe scheduled maintenance for laptops was ignored due to lack of sophisticated technical solutions to effectively address challenges posed by their roaming behavior. Desktops/laptops outnumber Servers by 10 to 1 in a typical SMB environment. One can start with a new client with the most basic desktop support service, which in turn can lead to projects to standardize the entire desktop environment by supplying OS upgrades, hardware or other applications and services around such projects. Agent reports error codes to the SAAZ Platform Resolutions based on product selection Antivirus Definitions checked every four hours. Temporary file and internet debris removal. Weekly Microsoft Patch Assessments followed by Patch Doctor s intelligent patch deployment and patch failure remediation. Further brand your solution and increase communication with the End Client Communicator. Volumes scanned bi-weekly to ensure at least 200 MB free space. Spyware scans configured for quick scans during the week and full scans on the weekend. Each TDC+ license includes a desktop license for VIPRE Enterprise Antivirus. Install SAAZ Agent Schedule Maintenance Pool licenses across multiple sites for centralized management. Deploy any Microsoft Patch by creating a deployment job in the Patch Deployment Engine. S.M.A.R.T. monitoring checked bi-weekly. View Reports on ITS Portal

Asset & Inventory Reporting Asset & Inventory Reporting Process Weekly asset scan or on-demand Asset & Inventory information reported to ITS Portal With the SAAZ Agent installed system information is

4 Asset & Inventory Reporting Asset & Inventory Reporting Process Weekly asset scan or on-demand Asset & Inventory information reported to ITS Portal With the SAAZ Agent installed system information is captured weekly or on demand. This information is used for system monitoring but is also reported back to the asset database so you can review system information or run prefabricated asset reports or create your own custom asset report. Run prefabricated report Create a customized asset & inventory report Select Asset Report Execute Report Query Select Client Site Review Reports Prefabricated report templates Customized asset reporting Executive summary reports Export reports to Excel Asset synchronization with leading PSA vendors Asset and information reports available to your end users in Zenith s End Client Portal Reporting available for missing, installed, or deployed microsoft patches Asset change reporting Reporting available for spyware removed during preventative maintenance Antivirus installation and definition update reporting available for select vendors

5 Scripting & Configuration Center Advanced Scripting Engine & Patch Deployment Download and install the A.S.E. Development Environment Load Zenith's template script and function library The Scripting & Configuration Center contains over 200 precreated web-based scripts ready to deploy to any system running the SAAZ Software. Enforce user policies for system settings, display and other environmental options, application settings and user experience. You can also deploy common software applications. Create templates to monitor custom event log entries and performance parameters. Create, compile, and validate a script package Upload script package to web or FTP sever Setup script assignment in the ITS portal Deploy the script either on-demand or on a schedule View results in script logs Select Script Execute Script Select Client Site Review Reports Over 200 pre-defined web-based scripts Enforce security policies and application settings Automate common software installations Create scripts with a GUI scripting tool Create scripts in any familiar language Software deployment: Deploy any EXE, MSI, or BAT file Create local or global distribution points Script deployment reporting and script logging

6 Remote Connection AntiVirus Protect systems with an industry leading enterprise antivirus and antispyware solution Discounted monthly subscription licenses available for Servers or unmanaged Desktops The SAAZ Software verifies antivirus definition updates and performs antivirus installation checks Open API integration to Zenith s Ticketing system and to asset or performance data collected by the SAAZ Software. PSA Integration Synchronization with leading PSA industry vendors. Asset information can be pulled from the ITS Portal into the PSA. Ticketing workflows can be setup to update tickets in the PSA and Zenith s Ticketing system. Antispyware Scan and remove threats using one of the industry s leading vendors. Aggressive scan option available. Deployed from the ITSupport Portal to systems using the SAAZ software.

Managed Security Services - Endpoint Managed Security on Cloud

Services Description Managed Security Services - Endpoint Managed Security on Cloud The services described herein are governed by the terms and conditions of the agreement specified in the Order Document