SUMMARY OF SERVICES PROVIDED
|
|
|
- Lee Singleton
- 5 years ago
- Views:
Transcription
1 SUMMARY OF SERVICES PROVIDED Desktop Desktop Included Anti-Virus Software license for all PC s Anti-Spyware License for all PC s Automated managed distribution of monthly Windows updates Unlimited Remote Support (No time limit) Server Automated managed distribution of monthly Windows updates 24x7 Monitor and Alert Notification of system failure Anti-Virus Software license for all Servers Anti-Spyware License for all Servers Unlimited Remote Support (No time limit) Network MT Management Station 24x7 Monitor and Alert Notification of critical network components. Unlimited remote Support (No time limit) Phone During Business Hours: 30 Minutes SLA After Business Hours: 60 Minutes SLA Average : 2-3 Minutes Please pay attention NOC/ Support hours as follow: 8-6 PM EST 7 days a week. Support request after and before business hours must receive as call to our main support line / for international access, s will be checked next business day. Please during holidays ONLY contact NOC for emergency matters, all other matters will be addressed next business day. IPPBX always has dedicated level 1 and 2 technical staff ready to assist you during business hours (8am to 6pm). After hours and weekends we have a primary and secondary technician on-call to address your needs. Page 1 of 5
2 SERVICE LEVEL AGREEMENT OF SERVICES Phone SLA Unlimited Phone troubleshooting and call center support. Average 2-3 minutes response time. 30 Minutes call back response for all troubleshooting issues Desktop SLA Unlimited desktop troubleshooting and remote call center support 2 hour call back response for all troubleshooting issues Proactive PC Maintenance Security patch installation Windows desktop updates Spyware management Antivirus management Antivirus and Antispyware Licensing provided by Trend Micro General PC Services Support for Microsoft Windows operating system Support for Standard MS Office product suite Operating System configuration End user account management VPN end user support Unlimited Onsite PC Support (+$15 per pc) Server SLA Unlimited troubleshooting and remote call center support 4 hour onsite response for system down emergency 2 hour call back response for all service issues Proactive Server Maintenance Security patch installation and automated maintenance Windows server updates and automated maintenance Event log analysis Spyware management Page 2 of 5
3 Antivirus management Disk defrags and performance tuning Maintain server documentation Maintain recovery disks Antivirus and Antispyware Licensing provided by Trend Micro Annual compliance documentation support Manage backups Review daily backup alerts & logs General Server Services Support for Microsoft Windows operating system Support for Standard MS Office product suite Operating System configuration End user account management VPN end user support Unlimited Onsite Server Support Network SLA Unlimited troubleshooting and remote call center support 4 hour onsite response for system down emergency 2 hour call back response for all service issues Proactive Network Maintenance Firewall, Router and Switch operating system updates Firewall, Router and Switch security updates Firewall, Router and Switch event log analysis Maintain backups of current configuration files Maintain network documentation VPN support and troubleshooting MSP Management Server including A/V and A/S licensing Annual compliance documentation support Page 3 of 5
4 Network Monitoring Device License Agent Pack (50 Devices) (Disk Space, Processor, Memory, Connectivity) MPLS, Firewall and Internet Connection License (locations Backup Success/Fail event notification OVERALL DAY TO DAY MANAGEMENT Creating & adding new users to the network domain. Creating & managing windows remote desktop connections VPN. Creating, Managing and Installing Outlook profiles to PC s. Managing Firewall restricting & un-restricting internet access to certain users. Managing McAfee. Managing Antivirus & spyware programs Managing Windows Update & Update Errors on all PCs. Managing Daily server backups (30-45 day retention). Managing Wi-Fi (restricted vs network Wi-Fi). COMMON TROUBLESHOOTING Outlook 2010, 2013, 2016 and Office 365 (slowness, misplaced folders, archiving, nk2 file issues, opening in safe mode) Large files blocking outbox. Virus Scans. Computer slowness. forwards to non-lbg addresses. Printer offline/printer connectivity issues. General hardware advice/compatibility for new purchases. Windows Blue screen. Replacing users computer remotely - file backup and restoring on new computer we purchased. Page 4 of 5
5 Smart Help-we re always here for you IPPBX support is available 24/7. You can call us on the phone directly, us or send a support request to the IPPBX Helpdesk. When you contact us, a helpdesk ticket is created, documented, and assigned a unique case number. IPPBX always has dedicated level 1 and 2 technical staff ready to assist you during business hours (8am to 6pm). After hours and weekends we have a primary and secondary technician oncall to address your needs. Our escalation procedures ensure a technician is always available to help. Helpdesk tickets are updated as work on the problem progresses so you can monitor the case status. Simply log on to a secure page to review progress, add comments and close a ticket. Each customer has a secure helpdesk logon that give them access to their support cases. The IPPBX techs working on your case are identified in the helpdesk case record, so you know who to contact for additional detailed information and progress. We're committed to helping you! IPPBX IT professionals committed to providing around the clock support to our customers. Our dedicated based support team has expertise in all software platforms including but not limited to: o Oracle o Cisco o Microsoft o Custom Platforms Page 5 of 5
PTS Customer Protection Agreement
PTS Customer Protection Agreement Revised: July 26, 2017 Thank you for choosing as your IT provider. Customer s Network environments with the most success have an in-house Network Administrator or someone
Ryan KS office thesee
SERVERR and WORKSTATION REMOTE MANAGEMENT SERVICES Ryan Dental Systems Dental Computer Systems Support and Sales 303 2 nd Street, PO Box 194, Inland NE 68954 5506 SW 31stPh: 402-461-5575 Terrace Topeka
ConRes IaaS Management Services for Microsoft Azure
ConRes IaaS Management Services for Microsoft Azure Table of Contents 1. 2. 3. 4. 5. 6. 7. Introduction... 3 Pre-requisites... 3 Onboarding Infrastructure to ConRes IaaS Management Services for Azure...
IT SUPPORT ANNUAL MAINTENANCE CONTRACT GET AN WITH US & RELAX ROUND THE CLOCK +971 (6) Server Setup. IT Services.
+971 (6) 544 7890 CALL US Server Setup ROUND THE CLOCK IT SUPPORT IT Services Hardware Maintenance Contract GET AN ANNUAL MAINTENANCE CONTRACT WITH US & RELAX Structured Cabling CCTV System Time Attendance
2017 Rate Sheet Upfront prices and quality work backed by our 15-day Guarantee
2017 Rate Sheet Upfront prices and quality work backed by our 15-day Guarantee Hourly Rates, Mileage Fees and Deposits: (SOME RATES ARE NEGOTIABLE) 79.00 First Hour, $19.75 each 15-minute increment over
Request for Proposal Technology Services, Maintenance and Support
Maintenance and Support April 26 th, 2018 Request for Proposal Technology Services, Maintenance and Support Celerity Schools Louisiana Inc. is seeking an IT consulting firm to manage Maintenance of our
WHAT DOES KSR COMPUTER DO?
WHAT DOES KSR COMPUTER DO? KSR Computer is a cluster of networking and computer professionals excelling their respective domains. These professionals thrive in relentlessly to identify potential threats
SERVICE CATALOG. NOC and HELP DESK
THESE REQUIREMENTS HAVE BEEN INCORPORATED BY REFERENCE INTO, AND FORM A PART OF, THE PARTNER AGREEMENT BETWEEN VENDOR AND COMPANY (THE AGREEMENT ). Capitalized terms not otherwise defined herein have the
ESSENTIAL, QUALITY IT SUPPORT FOR SMALL AND MEDIUM BUSINESSES
ESSENTIAL, QUALITY IT SUPPORT FOR SMALL AND MEDIUM BUSINESSES YOUR OWN IT DEPARTMENT AT A FRACTION OF THE COST// Hand over the day-to-day management and responsibility of your IT so you can focus on what
Kaseya IT Services KASEYA IT SERVICES PROGRAM CATALOG 2014 Q3
Kaseya IT Services KASEYA IT SERVICES PROGRAM CATALOG 2014 Q3 Kaseya is dedicated to perfecting the IT Service experience through continuous technology innovation and the highest standards of Service.
50331 Windows Client, Enterprise Desktop Support Technician
Course This course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT
Managed Service Proposal
Managed Service Proposal We offer a unique approach to how your network will be managed. With our complete offering, we can bring optimal network infrastructure to your environment at the best competitive
Managed Services OVERVIEW
Managed Services OVERVIEW overview 24/7 Support Services Tailored for large and small businesses MANAGED SERVICES 3 MONITORING AND ALERTING SERVICE 4 SUMMARY 4 DESCRIPTION 4 MONITORING 4 ALERTING 4 RESPONSIBILITY
SERVICE DESCRIPTION MANAGED BACKUP & RECOVERY
Contents Service Overview.... 3 Key Features... 3 Implementation... 4 Validation... 4 Implementation Process.... 4 Internal Kick-Off... 4 Customer Kick-Off... 5 Provisioning & Testing.... 5 Billing....
Chapter 16: Advanced Security
: Advanced Security IT Essentials: PC Hardware and Software v4.0 1 Purpose of this Presentation To provide to instructors an overview of : List of chapter objectives Overview of the chapter contents, including
Security. Official. Company Profile
Security Official Company Profile 2018 About M&M Security M&M was founded in 2013 in Jordan. It is created specifically to address the IT needs for all sectors in the region. It combines the latest technologies
1 Data Center Requirements
1 Data Center Requirements The following are MassDOT s standard Data Center requirements. 1.1 Data Center General Requirements 1.1.1 The CSC Operator shall furnish, or contract with a third-party provider
WHITE PAPER- Managed Services Security Practices
WHITE PAPER- Managed Services Security Practices The information security practices outlined below provide standards expected of each staff member, consultant, or customer staff member granted access to
Epicor ERP Cloud Services Specification Multi-Tenant and Dedicated Tenant Cloud Services (Updated July 31, 2017)
Epicor ERP Cloud Services Specification Multi-Tenant and Dedicated Tenant Cloud Services (Updated July 31, 2017) GENERAL TERMS & INFORMATION A. GENERAL TERMS & DEFINITIONS 1. This Services Specification
YOUR QUALITY PARTNER FOR SOFTWARE SOLUTIONS TMA SOLUTIONS
YOUR QUALITY PARTNER FOR SOFTWARE SOLUTIONS TMA SOLUTIONS Security & Intellectual Property Protection Overview Certified ISO 27001:2013 Meet security requirements from global clients Passed all security
TECHNOLOGY SUPPORT SERVICE LEVEL AGREEMENT
TECHNOLOGY SUPPORT SERVICE LEVEL AGREEMENT Statement of Intent The Information Technology Center (MVECA) and school district mutually agree that this Service Level Agreement (SLA) documents school technology
Continuum Continuum Service Miles Guide
Continuum www.continuum.net Continuum Service Miles Guide Date: 12/20/2011 Table of Contents 1 ABOUT THIS GUIDE... 3 1.1 WHO SHOULD USE IT... 3 1.2 TYPOGRAPHICAL CONVENTIONS... 4 2 INTRODUCTION... 5 2.1
JOB DESCRIPTION FOR SUPPORT STAFF
JOB DESCRIPTION FOR SUPPORT STAFF JOB TITLE: REPORTS TO: Systems Administrator Technical Services Manager PURPOSE OF THE JOB The System Administrator is responsible for the effective provisioning, installation
SERVICE DESCRIPTION MANAGED FIREWALL/VPN
Contents Service Overview.... 3 Key Features... 3 Service Features... 3 Responsibilities... 5 Additional Services.... 5 Implementation... 6 Validation... 6 Implementation Process.... 6 Customer Kick-Off...
IT Services Executive Summary May 2017 1631 Incidents KPI As expected, the trend for a majority (1631) (4365) Incidents 78% Volumes Requests Requests 94% (4) (158) P1 Inc. 50% 4365 P2 Inc. 88% 2211 Phone
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 Service Pack 2
Course 10135B: Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 Service Pack 2 Course Outline Module 1: Deploying Microsoft Exchange Server 2010 This module describes how to prepare
Norton Internet Security 2008 Manual Uninstall Tools
Norton Internet Security 2008 Manual Uninstall Tools To download, save and run the Norton Removal tool for versions 2003 to 2010, click Follow the on-screen instructions to uninstall Norton Internet Security.
Norton Internet Security 2011 Removal Tool Windows 7
Norton Internet Security 2011 Removal Tool Windows 7 Reg: 18-Oct-2011 log) to make sure they uncheck items so that the tool WON'T remove what it has detected. I'm 24/7 Internet worker (my own things) and
Author: Janice M. Anderson Date: 5/1/2006
Subject: AHC-IS Desktop Policies, Proc and Standards Policy No. 3001 Applicable to: AHC-IS Pages: 6 Author: Janice M. Anderson Date: 5/1/2006 Replaces version Dated: 2005 POLICY: AHC-IS goals for Workstation
CERANET SERVICE LEVEL AGREEMENT
Page 1 of 5 CERANET SERVICE LEVEL AGREEMENT This CeraNet Service Level Agreement ("SLA") applies to all dedicated servers and Co-location services. The Client agrees that CeraNet internal measurements
QUALITY IT SUPPORT TAILORED FOR NOT FOR PROFITS
QUALITY IT SUPPORT TAILORED FOR NOT FOR PROFITS WORKING TOGETHER FOR THE COMMUNITY// F1 Solutions is committed to providing positive change in our community. That is why we offer more than a service, it
How To Remove Personal Antivirus Security Pro Virus Windows 8
How To Remove Personal Antivirus Security Pro Virus Windows 8 When hackers break into government servers to steal your personal data, there's As for just relying on the antivirus built into Windows 8.x,
Administration of Symantec Backup Exec 12 fo Windows Server Exam.
SYMANTEC 250-312 Administration of Symantec Backup Exec 12 fo Windows Server Exam TYPE: DEMO http://www.examskey.com/250-312.html Examskey SYMANTEC 250-312 exam demo product is here for you to test the
Network Infrastructure, Desktop, and Server Support Service Level Agreement
Network Infrastructure, Desktop, and Server Support Service Level Agreement INTRODUCTION This service level agreement ( SLA ) describes the core services provided to customers by Micro- Management Systems,
CompTIA A+ Complete Lab Manual
CompTIA A+ Complete Lab Manual Pyles, J ISBN-13: 9781118324073 Table of Contents Introduction xxxi Phase 1 Installing Hardware and Software 1 Task 1.1: Preventing ESD Damage 2 Objective 3 Scenario 3 Scope
IT Services Executive Summary August 2017 KPI (974) (4106) Incidents 89% Requests 95% (4) (100) P1 Inc. 80% P2 Inc. 80% Incident and Service Request KPIs were expected to breach mainly due to the resourcing
STANDARD (PAY AS YOU GO) PRE-PAID SUPPORT PACKAGE SERVICE LEVEL AGREEMENT
Standard Service Level Agreement STANDARD (PAY AS YOU GO) & PRE-PAID SUPPORT PACKAGE SERVICE LEVEL AGREEMENT Prepared and effective as of Monday, 5th September 2016 By Daniel Herr Director of Tech Help
Windows 7, Enterprise Desktop Support Technician
Windows 7, Enterprise Desktop Support Technician Course 50331D; 5 days, Instructor-led Course Description This five-day instructor-led course provides students with the knowledge and skills needed to isolate,
Computer Visions Course Outline
www.compvisions.com 16 Corporate Woods Blvd. Albany, NY 12211 Computer Visions Course Outline Get What You Want We offer highly customizable group training courses: desktop applications, web development,
MANAGED WAN SERVICE GENERAL Service Definition Standard Service Features. Monitor and Notify Service Level Monitoring Notification
MANAGED WAN SERVICE 1. GENERAL 1.1 Service Definition 1.2 Standard Service Features 1.3 Optional Service Features 1.4 Customer Responsibilities 2. SUPPLEMENTAL TERMS 3. SERVICE LEVEL AGREEMENT 4. FINANCIAL
Leading the Way. in Managed Services
Leading the Way in Managed Services Managed Services Infrastructure Overview By combining Desktop maintenance and Server IntelliMonitoring with automated scripting tools and leading technology Partners,
Chapter 8: IT Service Management. Topics covered: 1.1 Roles of helpdesk support staff. 1.2 Different types of helpdesk support level
1 Chapter 8: IT Service Management Topics covered: 1.1 Roles of helpdesk support staff 1.2 Different types of helpdesk support level 1.3 Role of Internet Service Provider (ISP) 1.4 Change request process
Common Preventive Maintenance Techniques for Operating Systems
Common Preventive Maintenance Techniques for Operating Systems OS Preventive Maintenance Plan To ensure that an OS remains fully functional, you must implement a preventive maintenance plan. A preventive
Joint System Administrator Checklist Version December 2005
Joint System Administrator Checklist Version 1.1 22 December 2005 Daily Review Audit logs Check application log for warning and error messages for service startup errors, application or database errors
Service Description Point of Need Services for Managed Services for Small Business
Service Description Point of Need Services for Managed Services for Small Business Service Overview This agreement ( Agreement or Service Description ) is made between the customer ( you or Customer )
Laplink PCmover Home The Only Software that Moves Programs, Files, and Settings to a New PC!
Laplink PCmover Home The Only Software that Moves Programs, Files, and Settings to a New PC! User Guide Customer Service/Technical Support: Web: http://www.laplink.com/contact E-mail: CustomerService@laplink.com
Application Lifecycle Management on Softwareas-a-Service
Service Description HPE Application Lifecycle Management on Software-as-a- Service Version v2.0 26 November 2015 This Service Description describes the components and services included in HPE Application
Home. User Guide. Home. Laplink Software, Inc. User Guide MN-PCMHOME-D530-EN-08 (REV. 10/2012)
1 Home Laplink Software, Inc. Customer Service/Technical Support: Web: http://www.laplink.com/contact E-mail: CustomerService@laplink.com Laplink Software, Inc. 600 108th Ave. NE, Suite 610 Bellevue, WA
CONTENTS OF THIS REPORT
CONTENTS OF THIS REPORT Site Overview Executive Summary Network Health Overview Network Assessment Manage Devices by Operating System Remote Control Usage Select report by clicking on the title, the report
Ethernet DIA SLA Fault Reporting
Ethernet DIA SLA Fault Reporting How to report a fault to us Call: 0 550 - Option, Option Email: fixedlinefaults@onecom.co.uk We ll need the below information to log your fault: Company name and your name
Disaster Happens; Don t Be Held
Disaster Happens; Don t Be Held Arm yourself with EVault Hostage Mike Challender Regional Channel Sales Manager Carbonite KEY CONSIDERATIONS FOR DISASTER-PROOF DATA What are your risk factors for data
24/7 Instant Technical Support Designed for Non-Geeks
Fast & Flawless: iprotector 24/7 Instant Technical Support Designed for Non-Geeks RESCUECOM s ground breaking, revolutionary software and flawless service means you get the support you need, the moment
Windows Client, Enterprise Desktop Support Technician
Course 50331D: Windows Client, Enterprise Desktop Support Technician Page 1 of 11 Windows Client, Enterprise Desktop Support Technician Course 50331D: 3 days; Instructor-Led Introduction (Updated for Windows
Web-Hosting: Service Level Agreement
Web-Hosting: Service Level Agreement Aims of the Service The Web Hosting service provides an internal environment for hosting static websites or small-scale web applications. The service aims to provide
Version v November 2015
Service Description HPE Quality Center Enterprise on Software-as-a-Service Version v2.0 26 November 2015 This Service Description describes the components and services included in HPE Quality Center Enterprise
Welcome to the UVU IT Service Desk
Welcome to the UVU IT Service Desk Agenda 1. Procedures Getting Help 2. Network & Email 3. myuvu Portal 4. Security 5. Outages & Emergencies 6. Software 7. Miscellaneous Getting Help Phone 801-863-8888
WAN/MPLS SLA Fault Reporting
WAN/MPLS SLA Fault Reporting How to report a fault to us Call: 0 550 - Option, Option 5 Email: fixedlinefaults@onecom.co.uk We ll need the below information to log your fault: Company name and your name
NORTH AMERICAN SECURITIES ADMINISTRATORS ASSOCIATION Cybersecurity Checklist for Investment Advisers
Identify Protect Detect Respond Recover Identify: Risk Assessments & Management 1. Risk assessments are conducted frequently (e.g. annually, quarterly). 2. Cybersecurity is included in the risk assessment.
Home. User Guide. Home. Laplink Software, Inc. User Guide MN-PCMHOME-EN-08 (REV. 10/2012)
1 Home Laplink Software, Inc. Customer Service/Technical Support: Web: http://www.laplink.com/contact E-mail: CustomerService@laplink.com Laplink Software, Inc. 600 108th Ave. NE, Suite 610 Bellevue, WA
SaaS Flyer for Trend Micro
SaaS Flyer for Trend Micro Prices Effective July 1, 2008 1 Internet Security 2008 Trend Micro Internet Security 2008 makes it easy to protect your home or small business network, personal identity, and
Edge for All Business
1 Edge for All Business Datasheet Zynstra is designed and built for the edge the business-critical compute activity that takes place outside a large central datacenter, in branches, remote offices, or
Deploy. A step-by-step guide to successfully deploying your new app with the FileMaker Platform
Deploy A step-by-step guide to successfully deploying your new app with the FileMaker Platform Share your custom app with your team! Now that you ve used the Plan Guide to define your custom app requirements,
Solution Pack. Managed Services Virtual Private Cloud Managed Database Service Selections and Prerequisites
Solution Pack Managed Services Virtual Private Cloud Managed Database Service Selections and Prerequisites Subject Governing Agreement Term DXC Services Requirements Agreement between DXC and Customer
The Convergence of Management and Security. Stephen Brown, Sr. Product Manager December 2008
The Convergence of Management and Security Stephen Brown, Sr. Product Manager December 2008 Agenda 1 A Robust Management Foundation 2 The Value of Security and Management Convergence 3 Symantec Endpoint
Reducing Security Administration Time by 60 percent for More Efficient City Government with Symantec and Novacoast
City of Aurora Reducing Security Administration Time by 60 percent for More Efficient City Government with Symantec and Novacoast Fending off viruses and other malware was straining IT resources at the
Data Storage, Recovery and Backup Checklists for Public Health Laboratories
Data Storage, Recovery and Backup Checklists for Public Health Laboratories DECEMBER 2018 Introduction Data play a critical role in the operation of a laboratory information management system (LIMS) and
IP Office Support Services. Customer Presentation September 24, 2015
IP Office Support Services Customer Presentation September 24, 2015 Agenda IP Office Support Services Customer Benefits IP Office Support Services - Details and Avaya Responsibilities 2015 Avaya Inc. All
Reviewer s guide. PureMessage for Windows/Exchange Product tour
Reviewer s guide PureMessage for Windows/Exchange Product tour reviewer s guide: sophos nac advanced 2 welcome WELCOME Welcome to the reviewer s guide for NAC Advanced. The guide provides a review of the
ACN Premium Technical Support. 24/7/365 Remote Computer Support
ACN Premium Technical Support 24/7/365 Remote Computer Support What is ACN Premium Technical Support? Premier provider of technical assistance for your computer and electronic devices 24/7/365 remote on-demand
Home. User Guide. Home. Laplink Software, Inc. User Guide MN-PCMHOME-EN-08 (REV. 1/15/2014)
1 Home Laplink Software, Inc. Customer Service/Technical Support: Web: http://www.laplink.com/contact E-mail: CustomerService@laplink.com Laplink Software, Inc. 600 108th Ave. NE, Suite 610 Bellevue, WA
Solution Pack. Managed Services Virtual Private Cloud Security Features Selections and Prerequisites
Solution Pack Managed Services Virtual Private Cloud Security Features Selections and Prerequisites Subject Governing Agreement DXC Services Requirements Agreement between DXC and Customer including DXC
How To Remove Xp Internet Security 2011 Virus Manually
How To Remove Xp Internet Security 2011 Virus Manually Contact your anti-malware vendor for assistance with identifying or removing virus or worm infections. If you need more help with malware removal
Service Description Add-On Services for Managed Services for Small Business
Service Description Add-On Services for Managed Services for Small Business Service Overview This agreement ( Agreement or Service Description ) is made between the customer ( you or Customer ) and the
LabSim Mapping Matrix
LabSim Mapping Matrix A+ Guide to Software Managing, Maintaining, and Troubleshooting, Fourth Edition LabSim for A+ IT-Technician(220-602) Mapping: Chapters to LabSim Chapter Pages LabSim Chapter 1 Pages
User Guide. PCmover Professional for Windows XP. Laplink Software, Inc. User Guide MN-PCMPRO-XP-EN-08 (REV. 2014/07/08)
1 PCmover Professional The Only Software that Moves Programs, Files, and Settings to a New PC! Laplink Software, Inc. Customer Service/Technical Support: Web: http://www.laplink.com/contact E-mail: CustomerService@laplink.com
Pre- War Room Questionnaire
Pre- War Room Questionnaire Purpose The purpose of the Pre-War Room information sheet is to find out as much detail as possible about the war room before our technicians go onsite for the setup. The more
Welcome to Gumnut Cloud
Welcome to Gumnut Cloud How does it work : Benefits Of Gumnut Cloud In our Cloud solution, applications and data are stored, run from, and managed by a central Cloud server. Users do not download and install
IT Best Practices Audit TCS offers a wide range of IT Best Practices Audit content covering 15 subjects and over 2200 topics, including:
IT Best Practices Audit TCS offers a wide range of IT Best Practices Audit content covering 15 subjects and over 2200 topics, including: 1. IT Cost Containment 84 topics 2. Cloud Computing Readiness 225
Windows Server Security Best Practices
University Information Technology Services Windows Server Security Best Practices Page 1 of 13 Initial Document Created by: 2009 Windows Server Security Best Practices Committee Document Creation Date:
Trust Services Principles and Criteria
Trust Services Principles and Criteria Security Principle and Criteria The security principle refers to the protection of the system from unauthorized access, both logical and physical. Limiting access
Quick Heal AntiVirus Pro. Tough on malware, light on your PC.
Tough on malware, light on your PC. Features List Ransomware Protection Quick Heal anti-ransomware feature is more effective and advanced than other anti-ransomware tools. Signature based detection Detects
VPN Client and Cisco Clean Access Agent
VPN Client and Cisco Clean Access Agent VPN Client These instructions will help you install the virtual private network (VPN) client and the clean access agent to get access to LCSC s network. NOTE: Many
Quick Heal AntiVirus Pro Advanced. Protects your computer from viruses, malware, and Internet threats.
AntiVirus Pro Advanced Protects your computer from viruses, malware, and Internet threats. Features List Ransomware Protection anti-ransomware feature is more effective and advanced than other anti-ransomware
5 Days Course on Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010
PROFESSIONAL TRAINING COURSE 5 Days Course on Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 About the Course This Microsoft Exchange 2010 training class will provide you with
ITSM SERVICES. Delivering Technology Solutions With Passion
ITSM SERVICES Delivering Technology Solutions With Passion 02 CONTENTS OVERVIEW CLIENTS SOLUTIONS WHAT WE DO PROFESSIONAL SERVICES Overview IT Pillars is a dynamic company, which has served, over the past
Comodo GeekBuddy Software Version 4.25
Comodo GeekBuddy Software Version 4.25 User Guide Guide Version 4.25.120318 Comodo Security Solutions 1255 Broad Street Clifton, NJ 07013 Table of Contents 1. Introduction to Comodo GeekBuddy...3 1.1.
24/7 Instant Technical Support Designed for Non-Geeks
Fast & Flawless: iprotector 24/7 Instant Technical Support Designed for Non-Geeks RESCUECOM s ground breaking, revolutionary software and flawless service means you get the support you need, the moment
https://www.rescuecom.com
https:// Computer Repair https:///computer-repair/computer-repair.aspx Technical Support Monitoring Protection 24/7 Fast & Flawless: 24/7 TM Technology is the art of arranging the world to be trouble free
Zillya Internet Security User Guide
Zillya Internet Security User Guide Content Download Zillya Internet Security... 4 Installation Zillya Internet Security... 4 System Status... 7 System Scanning... 9 When Zillya Internet Security finds
VOA COMPUTER MIGRATION OCTOBER 21-24
VOA COMPUTER MIGRATION OCTOBER 21-24 Over the weekend starting Friday, October 21 at 4:00 PM (Central) / 5:00 PM (Eastern) and concluding at 7:00 AM (local time) Monday, October 24 every VOA computer will
Configuring Managing and Troubleshooting Microsoft Exchange Server 2010
Course Code: M10135 Vendor: Microsoft Course Overview Duration: 5 RRP: POA Configuring Managing and Troubleshooting Microsoft Exchange Server 2010 Overview This course will provide you with the knowledge
SAFECOM SECUREWEB - CUSTOM PRODUCT SPECIFICATION 1. INTRODUCTION 2. SERVICE DEFINITION. 2.1 Service Overview. 2.2 Standard Service Features APPENDIX 2
APPENDIX 2 SAFECOM SECUREWEB - CUSTOM PRODUCT SPECIFICATION 1. INTRODUCTION This document contains product information for the Safecom SecureWeb Custom service. If you require more detailed technical information,
Goodwill. Industries of Lower South Carolina, Inc Technology Plan
Goodwill Industries of Lower South Carolina, Inc. Published 7/23/2008 Reviewed 8/1/2009 Reviewed Revised 8/31/2010 Reviewed Revised 8/31/2011 Reviewed 12/18/2012 Revised 2013 Technology Plan 1 Goodwill
CameraFTP Pre-configured Cloud NVR Bundled Solution. Cloud NVR-M1003
CameraFTP Pre-configured Cloud NVR Bundled Solution All-inclusive security system with Cloud image recording service No configuration required. Works out of the box! Cloud NVR-M1003 Contact Support@cameraftp.com
Uninstall Mcafee Agent Cannot Be Removed
Uninstall Mcafee Agent Cannot Be Removed Because Other Products Are Still Using It We haven't come across this in other customers until now. Using add/remove programs doesn't work, as the uninstall process
Senior Technical Consultant
Senior Technical Consultant Department Service Department Reporting to Service Manager Our Company Wanstor is an IT Solutions Company celebrating their 16 th year in business. The company has grown year
Product Definition: Backup-as-a-Service (BaaS)
Product Definition: Backup-as-a-Service (BaaS) Version: 1.0 Date: April 2018 ABOUT THIS DOCUMENT... 3 PRODUCT OVERVIEW... 4 PRODUCT FEATURES... 4 PRODUCT BENEFITS... 4 PRODUCT DETAILS... 5 PRODUCT OPTIONS...
IT CONTINUITY, BACKUP AND RECOVERY POLICY
IT CONTINUITY, BACKUP AND RECOVERY POLICY IT CONTINUITY, BACKUP AND RECOVERY POLICY Effective Date May 20, 2016 Cross- Reference 1. Emergency Response and Policy Holder Director, Information Business Resumption
Service Description CloudCore
CloudCore TITLE: CloudCore DOCUMENT REF NO: QMS REC117 DESCRIPTION: Service description for the CloudCore service. OWNER / AUTHORITY: QMS / ISMS DOCUMENT CROSS REFERENCE: Director of Product and Service
Welcome to Cogeco UltraFibre Internet. UltraFibre Internet User Guide
Welcome to Cogeco UltraFibre Internet UltraFibre Internet User Guide Hi there. Thanks for joining us. Welcome to your new UltraFibre Internet service from Cogeco. This User Guide is a reference tool for