INDEX. browser-hijacking adware programs, 29 brute-force spam, business, impact of spam, business issues, C

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1 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 354 browser-hijacking adware programs, 29 brute-force spam, business, impact of spam, business issues, C capacity, impact of security risks and threats, 47 Center for Democracy & Technology, 279 Central Quarantine server requirements, 175 Symantec AntiVirus, 75 Central Quarantine polling, 171 CertTracker, 12.cfp (Client Firewall policy) files, 228.cfu (Client Firewall update) files, 228 challenge-response systems, 281 changing client management state, 135 Symantec Client Security, 217 server groups, Symantec System Center, 121 child domains, installation environments, 71 Children s Online Privacy Protection Acts (COPPA), 48 choosing management hierarchies, 146 client groups, 149 server groups, , 149 Client Firewall, 166 Client Firewall policy (.cfp) files, 228 creating, Client Firewall update (.cfu) files, 228 creating, 232, 234 client groups choosing management hierarchies, 149 managing, 131, Symantec Client Security, , Symantec System Center, Client Integration options page, client management, Symantec Client Security, 215 changing client-management state, 217 client groups, client migration, 216 client scans, client-management state, changing, 135 Symantec Client Security, 217 client-management strategies, client migration, Symantec Client Security, 216 client migration paths, client requirements Symantec AntiVirus, 74 Symantec Client Security, 174 client scans, Symantec Client Security, 217 Client Settings tab, 251 client software, migrating, 107 ClientRemote Install tool, 67 clients client scans, 135, 137 client software, migrating, 107 client-management strategies, integrating Norton AntiSpam, 339 logon script Symanted Client Security client installation, 196 managed clients, managing, 131 client groups, 131, migrating, 134 mixing with parent servers, 117 remote network clients, deploying, Symantec Client Security, deploying, unmanaged clients, command-line installation, Symantec AntiVirus (examples), 103 command-line options, Windows Installer, 197 components of antivirus risk management, 144 Symantec Client Security, computer security, impact of security risks and threats, 49 configuration priorities, Symantec System Center, 117 configuration tasks, Symantec Client Security, 215 configuring Installer options, Windows Installer options, Connection Management tab, 237 Connection property, 244 Connections, Symantec Client Firewall policies,

2 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 355 Content Blocking log, 326, 328 content-based filtering, 279 COPPA (Children s Online Privacy Protection), 48 cost of spam to businesses, 274 D data harvesting, impact of security risks and threats, definitions, distributing, 154 LiveUpdate, VDTM, 155, 157 definitions files, responding to detected threats, 54 deleting server groups, Symantec System Center, 121 Denial-of-Service attacks, 45 deploying policies, 158 remote network clients, Symantec AntiVirus servers, Symantec Client Security client, Symantec Client Security server remotely, 190, 192 Description property, 243 detecting security risks and threats, 53 detection, 53 outbreak response, 55 responding to detected threats, 54 dialers, 30 direct infection, viral infections, 36 direct losses, 2 distributing definitions, 154 LiveUpdate, VDTM, 155, 157 policies, Symantec Client Firewall policies, 234 DNS (domain name system), 265 domains, downloaded information, viral propagation, 33 Downloader.Mimail.B Trojan horse, 271 E Electronic Privacy Information Center (EPIC), 29 , 263 evolving threats of, filtering, 337 history of, 264 routing, 265 scanning, 337 SMTP, 265 spam. See spam clients integrating with Norton AntiSpam, Microsoft Outlook, 309 Yahoo! Mail, 310, 312 requirements for Norton AntiSpam, Filtering log, 326 options, Norton AntiSpam management console, 337, End-User Licensing Agreement (EULA), 272 ensuring effectiveness of policies, environments, Symantec AntiVirus managed environments, 115 unmanaged environments, 114 EPIC (Electronic Privacy Information Center), 29 EULA (End-User Licensing Agreement), 272 exams, Symantec Certified Technical Specialist, Small Business Security, 12 exam outlines, guidelines and policies, preparing for, questions, registering for, 13 exclusions, scan exclusions (antivirus security policies), 154 executable files, viral infections, 35 F features of Norton AntiSpam, 294 FERPA (Federal Educational Rights Protection Act), 48 fighting spam, file attachments, viral infections, 36 file shares, network file shares (viral propagation),

3 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 356 file sharing, botnets, 45 files definitions file, 54 executable files, viral infections, 35 filtering content-based filtering, 279 , 337 heuristic filtering, 279 protocol filtering Symantec Client Security, 253 zones, 242 Filtering options page, Norton AntiSpam management console, 337 Filters, Language Filter, 334 firewall policies, Symantec Client Security, 217, 220 firewall rules, Symantec Client Security, 242, Client Settings tab, 251 General Settings tab, 251 Intrusion Prevention, permissions, 252 protocol filtering, 253 prules, Web Content tab, Firewalls, Intrusion Prevention, 165 frequency, scan frequency (antivirus security policies), 154 fully managed clients, client-management strategies, 150 G Gateway IP address, 236 Gateway MAC address, 236 General Settings tab, 251 GLBA (Gramm-Leach-Bliley Act), 3, 48 groups client groups. See client groups server groups. See server groups guidelines for exams, H hack tools, 30 harvesting addresses, spam, 273 Health Insurance Portability and Accountability Act (HIPAA), 3, 48 Help & Support options, Norton AntiSpam management console, 328 heuristic filtering, 279 hierarchies, choosing management hierarchies, 146 client groups, 149 server groups, , 149 I impact of spam on business, impact of digital infections, 31 impact of security risks and threats, 46 capacity, 47 computer security, 49 data harvesting, instability, 49 time, 47 undesirable content, 48 Import Address Book features, Norton AntiSpam, 331 indirect losses, 2 instability, impact of security risks and threats, 49 installation, command-line installation (Symantec AntiVirus), 103 installation environments, 69 operating systems, 69 testing networks, installing Norton AntiSpam, Symantec AntiVirus, local installation, 77-78, 82, preinstallation. See also preinstallation, for Symantec AntiVirus, 72 remote installation, 89, 92-93, 95-96, 99, 101 Symantec Client Security, administrative rights, 177 local client installation, 178, 180, 182 local installation, 177 local server installation, local Symantec Client Firewall Administrator installation, 187 local Symantec System Center installation, 184, 186 remote client installation, 190 remote installation, 188 remote server installation,

4 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 357 integrating clients, Norton AntiSpam, 339 Norton AntiSpam with clients, Microsoft Outlook, 309 Yahoo! Mail, 310, 312 Intelligent Updater, 171 Intrusion Prevention, , IPS signatures, 230 IRC (Internet Relay Chat), 44 IRTF (Internet Research Task Force), 263 J-K joke programs, 30 junk mail. See spam Kazaa, 28 kernel attacks, 35 keystroke loggers, 30 L Language Filter, 334 launching Norton AntiSpam, 307 laws COPPA (Children s Online Privacy Protection), 48 FERPA (Federal Educational Rights Protection Act), 48 GLBA (Gramm-Leach-Bliley Act), 3, 48 HIPAA (Health Insurance Portability and Accountability Act), 3, 48 ORA (Open Records Act), 273 SOX (Sarbanes Oxley Act), 3 SPY ACT, 274 U.S. CAN-SPAM Act, 275 legal exposure, 2 legislation, fighting spam, 276 levels Norton AntiSpam, 331 Symantec System Center, 118 licenses, Norton AntiSpam, 293 lightly managed clients, clientmanagement strategies, 151 LiveUpdate, , 171 Automated LiveUpdate, 345 Norton AntiSpam, 290, Norton AntiSpam management console, 328 Help & Support, 328 Options, 344 unmanaged clients, 64 LiveUpdate Administration Utility, 68, 170 local administration tools installation, Symantec AntiVirus, local client installation Symantec AntiVirus, 78, 82, 85 Symantec Client Security, 178, 180, 182 local installation Symantec AntiVirus, Symantec Client Security, 177 local server installation Symantec AntiVirus, 85, 87 Symantec Client Security, local Symantec Client Firewall Administrator installation, installing Symantec Client Security, 187 local Symantec System Center installation, installing Symantec Client Security, 184, 186 location, Symantec Client Firewall policies, , 239 connections, zones, locking server groups Symantec Client Security, Symantec System Center, logon script Symantec AntiVirus client installation, Symantec AntiVirus, 99, 101 logon script Symantec Client Security client installation, 196 logs Content Blocking log, 326, 328 Filtering log, 326 Symantec Center, losses, 2 M macro viruses, viral infections, 36 malicious code, 3 malicious software, 27 malware, 27 managed clients, preparing to install Symantec Client Security,

5 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 358 managed environments, Symantec AntiVirus, 115 management console, Norton AntiSpam, 324 Statistics page. See Statistics page Status & Settings, 325 management hierarchies, choosing, 146 client groups, 149 server groups, , 149 management servers, migrating, managing alerts, clients, 131 changing client management state, 135 client groups, 131, client migration, 134 client scans, Symantec AntiVirus user accounts, 122 user accounts (Symantec Client Security), 212 Microsoft Management Console (MMC), 115 Microsoft Outlook, integrating with Norton AntiSpam, 309 Microsoft Windows, viruses, 34 BRAIN, Microsoft Windows Installer (.msi), 176 configuring options, migrating client software, 107 clients, 134 management servers, from previous versions, migration paths, supported and unspoorted server and client migration paths, mining addresses, spam, mixing assignments within single parent servers, 209 clients with parent servers, 117 MMC (Microsoft Management Console), 115 monitor rules, 244 Morris, Robert Tappan, 37.msi (Microsoft Windows Installer), 176 configuring options, My Addresses options page, N network file shares, viral propagation, 33 new server groups Symantec System Center, 120 Symanted Client Security, 211 Norton AntiSpam, 9, 278, 288 ad blocking, 289 before using, 300 activating after installation, activation and registration, 301, 304 ad blocking, 305 LiveUpdate, Blocked Lists, 331 features of, 294 how it works, Import Address Book, 331 installing, integrating with clients, Microsoft Outlook, 309 Yahoo! Mail, launching, 307 levels, 331 licenses, 293 LiveUpdate, 290 management console, 324 Statistics page. See Statistics page Status & Settings, 325 pop-up blocking, 289 preinstallation, 295 removing, 312, 314 requirements, 290 clients, minimum system requirements, operating systems, 290 subscriptions, 295 support for, 295 troubleshooting, 346 Yahoo! Mail, 305 Norton AntiSpam 2005, 7 358

6 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 359 Norton AntiSpam management console LiveUpdate, Help & Support, 328 Options, 329 Ad Blocking, 343 AntiSpam, , 333, , 337, LiveUpdate, 344 O Open Records Act (ORA), 273 operating systems installation enviornments, 69 requirements for Norton AntiSpam, 290 Options, Norton AntiSpam management console, 329 Ad Blocking, 343 AntiSpam, , 333, , 337, LiveUpdate, 344 options, Symantec Client Firewall policies, ORA (Open Records Act), 273 outbreak plans, 55 outbreak response, detection, 55 outlining policies, Outlook, integrating with Norton AntiSpam, 309 overview of Symantec Client Security, 228 P parent servers, 66 mixing clients within, 117 partnerships, spam, 272 permissions, Symantec Client Security, 252 phishing, 5-6 spam, policies antivirus security policies. See antivirus security policies Client Firewall policies, deploying, 158 distributing Symantec Client Firewall policies, 234 ensuring effectiveness of, firewall policies, 217, 220 outlining, Symantec Certified Technical Specialist, Small Business Security, Symantec Client Firewall policies, 228 options, polymorphism, 43 POP (Post Office Protocol), 265 pop-up blocking, Norton AntiSpam, 289 POP3-complaint programs, Norton AntiSpam, 292 POST (Power-On Self-Test), 36 Post Office Protocol (POP), 265 Power-On Self-Test (POST), 36 preinstallation for Symantec AntiVirus, 72 system requirements. See system requirements, Symantec AntiVirus Norton AntiSpam, 295 Symantec Client Security, 171 preparing for exams, to install Symantec Client Security, primary servers, 66 priorities configuration priorities, Symantec System Center, 117 rule evaluation priorities, 243 productivity losses, 2 program rules, 246 proliferation of viruses, worms, and Trojan horses, 42 properties Action property, 243 Connection property, 244 Description property, 243 Protocol property, 245 Symantec AntiVirus properties, 103 Symantec Client Security, 198 Windows Firewall Configuration, 199 Windows Security Center (WSC), 199 protection from spam, 277 Allowed List, best practices of users, Blocked List, content-based filtering, 279 heuristic filtering,

7 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 360 protocol filtering Symantec Client Security, 253 zones, 242 Protocol property, 245 protocols POP, 265 Symantec AntiVirus, Symantec Client Security, 172 prule Settings component, 229 prules, prules component, 229 Q-R quarantine servers, 66 QuickScan, 135 rate of propagation, worms, reducing security risks and threats, 51 Symantec Client Security, 52 registering Norton AntiSpam, 301, 304 remote access, 31 remote client installation Symantec AntiVirus, 92 Symantec Client Security, 190 remote installation Symantec AntiVirus deploying Symantec AntiVirus clients to Windows 2000/XP/2003, 89, 92 deploying Symantec AntiVirus servers, 92-93, 95 logon script Symantec AntiVirus client installation, 99, 101 remote client installation, 92 remote network client deployment, 95 remote server installation, 95 Web-based client deployment, 96, 99 Symantec Client Security, 188 remote network clients, deploying, Symantec AntiVirus, 95 remote server installation Symantec AntiVirus servers, 95 Symantec Client Security, 193 removable storage, viral propagation, removing Norton AntiSpam, 312, 314 Symantec AntiVirus, 137 Symantec Client Security, requirements for Norton AntiSpam, 290 clients, minimum system requirements, operating systems, 290 responding to detected threats, 54 to spam, 289 risk. See also security risks antivirus risk management, components of, 144 legal exposure, 2 losses, 2 Trojan horses, 40 from viruses, 32 roles of Symantec AntiVirus servers, 66 root domains, installation environments, root kits, 46 routing , 265 rule evaluation priorities, 243 Rule Exception Handling, 237 rules monitor rules, 244 program rules, 246 prules, TCP rule, 245 Rules component, 229 S Sarbanes Oxley Act (SOX), 3 scams, spam phishing, social engineering, scanning , 337 scans client scans, 135, 137 exclusions, antivirus security policies, 154 frequency, antivirus security policies, 154 secondary servers, 66 Securely Protect Yourself Against Cyber Trespass (SPY ACT) Act, 274 security risks, 3, adware, 5, 29 detecting, 53 dialers, 30

8 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 361 hack tools, 30 impact of, impact of infections, 31 joke programs, 30 phishing, 5-6 reducing, remote access, 31 spam, 5-6 spyware, 5, threats. See threats Trojan horses, 4 viruses, 4 worms, 4 server groups, 65 changing, Symantec System Center, 121 choosing management hierarchies, , 149 deleting, Symantec System Center, 121 locking, Symantec System Center, new server groups, Symantec System Center, 120 Symantec Client Security, Symantec System Center, unlocking Symantec System Center, server migration paths, server requirements Central Quarantine, 175 Symantec AntiVirus, Symantec Client Security, 174 servers local server installation, Symantec AntiVirus, 85, 87 management servers, migrating, parent servers, 66 primary servers, 66 quantine servers, 66 remote server installation, 95 Symantec Client Security, 193 secondary servers, 66 single parent servers, mixing assignments within, 209 Symantec AntiVirus servers, 65 deploying, 92-93, 95 versus Symantec AntiVirus servers, 68 Symantec Client Security deploying, 190, 192 server roles, 168 service set identifier (SSID), 237 single parent servers, mixing assignments within, 209 SMTP (Simple Mail Transfer Protocol), 265 snap-in requirements, Symantec System Center, 175 snap-ins, Symantec AntiVirus snap-in, 67 social engineering attack strategies, 44 spam, sometimes-managed clients, clientmanagement strategies, SOX (Sarbanes Oxley Act, 3 spam, 5-6, , 271 address harvesting, 273 address mining, brute-force spam, fighting, impact on business, Norton AntiSpam. See Norton AntiSpam partnerships, 272 protection from, responding to, 289 statistics on, 263 threats, types of, versus SPAM, 262 SPY ACT (Securely Protect Yourself Against Cyber Trespass), 274 spyware, 5, SSID (service set identifier), 237 standalone systems, installation environments, 71 Statistics page, Norton AntiSpam management console, Status & Settings, Norton AntiSpam management console, 325 storage, removable storage (viral propagation), 33 subnet addresses, 236 subscriptions, Norton AntiSpam, 295 support for Norton AntiSpam,

9 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 362 Symantec AntiVirus, 7 All Tasks, 129 antivirus security policies. See antivirus security policies changing client management state, 135 client-management strategies, clients, 66, 168 defining policies, 144 installing. See installing, Symantec AntiVirus managed environments, 115 managing clients. See clients managing user accounts, 122 policies, properties, 103 removing, 137 servers, Symantec System Center. See Symantec System Center Tamper Protection, unmanaged environments, 114 update methods, 69 virus definitions update, 68 Symantec AntiVirus 10.0, 7 Symantec AntiVirus components, Symantec AntiVirus snap-in, 67, 169 Symantec Central Quarantine, 68, 170 Symantec Certified Technical Specialist, Small Business Security, 11 exam outlines, exams, guidelines and policies, preparing for, questions, Symantec Client Firewall, 169 policies, 228 Symantec Client Firewall Administrator, firewall policies, 217, 220 Symantec Client Firewall policies distributing policies, 234 location, , 239 connections, zones, options, Symantec Client Firewall snap-in, 169 Symantec Client Security, 8, 51 Central Quarantine server requirements, 175 client management, client requirements, 174 Client Settings tab, 251 clients, deploying, components, example web site, firewall policies, 217, 220 firewall rules, 242, prules, General Settings tab, 251 installing. See installing, Symantec Client Security Intrusion Prevention, managing user accounts, 212 overview of, 228 permissions, 252 preinstallation, 171 preparing to install, properties, 198 protocol filtering, 253 reducing security risks and threats, 52 removing, server requirements, 174 server roles, 168 Symantec System Center. See Symantec System Center system requirements, update methods, Web Content tab, Symantec Client Security 3.0, 7 Symantec Client Security server, 169 deploying remotely, 190, 192 versus Windows Server, 170 Symantec Gateway Security 300 Series, 10 Symantec Gateway Security 5400 Series, 10 Symantec Gateway Security Appliance, 10 Symantec Internet Security Threat Report VIII, 3 Symantec LiveUpdate, Symantec Mail Security 8200 Series, 10 Symantec Mail Security for Domino, 10 Symantec Mail Security for Microsoft Exchange, 10 Symantec Security Response list,

10 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 363 Symantec System Center, 67, 115, 123, 169 Auto-Protect, 124 changing server groups, 121 client groups, configuration priorities, 117 deleting server groups, 121 levels, 118 locking server groups, 117, 119 logs, rollout, 176 server and client groups, server groups, new server groups, 120 snap-in requirements, 175 Symantec Client Security, 208, 213 AntiVirus, 213 client groups, configuration tasks, 215 locking server groups, new server groups, 211 server groups, test files, 214 unlocking server groups, 210 Tamper Protection, test files, 126 unlocking server groups, Symantec System Center console, accessing, 88 Symantec System Center requirements, Symantec AntiVirus, Symanted Client Security logon script Symanted Client Security client installation, 196 Symantec System Center, system requirements Symantec AntiVirus, administrative rights, Central Quarantine server requirements, 75 client requirements, 74 installation methods, 76 required protocols, server requirements, Symantec System Center and snap-in requirements, time synchronization, 73 Symantec Client Security, T Tamper Protection, Symantec Center, TCP, Symantec Client Security, 172 TCP rule, 245 test files Symantec Client Security, 214 Symantec System Center, 126 testing networks, installation enviornments, tests. See exams threats, 3 adware, 5 blended threats, detecting, 53 , impact of, phishing, 5-6 reducing, spam, 5-6, spyware, 5 Trojan horses. See Trojan horses viruses. See viruses worms. See worms zero-day, 38 time, impact of security risks and threats, 47 time synchronization Symantec AntiVirus, 73 Symantec Client Security, 172 tools AV Server Rollout tool, 67, 169 ClientRemote Install tool, 67 hack tools, 30 Trojan horses, 4, Downloader.Mimail.B, 271 proliferation of, 42 risks, 40 troubleshooting, AntiSpam, 346 Trusted Zones, 230 types of spam, phishing, social engineering, U U.S. CAN-SPAM Act, 275 UBE (unsolicited bulk , 262 UCE (unsolicited commercial ), 5, 262 UDP, Symantec Client Security,

11 HausmanIndexFinal.qxd 9/2/05 9:24 AM Page 364 undesirable content, impact of security risks and threats, 48 unlocking server groups Symantec Client Security, 210 Symantec System Center, unmanaged clients, client-management strategies, 151 preparing to install Symantec Client Security, unmanaged environments, Symantec AntiVirus, 114 update methods, AntiVirus update methods, 69 updates Client Firewall updates, 232 virus-definitions update, 68 updating Symantec Client Security, user accounts, managing Symantec AntiVirus user accounts, 122 Symantec Client Security, 212 utilities, LiveUpdate Administration Utility, 68 V VDTM (Virus Definition Transport), , 157, 171 viral infections, viral propagation, virus-mitigation strategies, antivirus security policies, viruses, 4, 32 boot-sector viruses, 36 BRAIN, definitions updates, 68 kernel attacks, 35 Microsoft Window, 34 proliferation of, 42 risks form, 32 viral infections, viral propagation, VPN client, 50 Vulnerabilities, worms, 38 W Web bugs, 281 Web Content tab, Web-based client deployment, Symantec AntiVirus, 96, 99 Windows 2000, deploying Symantec AntiVirus clients to, 89, 92 Windows 2000 Professional, requirements for Norton AntiSpam, 291 Windows 2003, deploying Symantec AntiVirus clients to, 89, 92 Windows 98/98SE/Me, requirements for Norton AntiSpam, 291 Windows Firewall Configuration, properties, 199 Windows Installer (.msi) configuring, command-line options, 102, 197 Windows Security Center (WSC), properties, 199 Windows servers versus Symantec AntiVirus servers, 68 versus Symantec Client Security server, 170 Windows XP deploying Symantec AntiVirus clients to, 89, 92 requirements for Norton AntiSpam, 291 with Service Pack 2, 73 Symantec Client Security, 172 wireless connectivity, viral propagation, 34 Witty worm, 38 worms, 4, 37 first worms, 37 proliferation of, 42 rate of propagation, vulnerabilities, 38 Witty worms, 38 WSC (Windows Security Center), properties, 199 X-Y-Z Yahoo! Mail integrating with Norton AntiSpam, Norton AntiSpam, 305 Yahoo! Mail options page, zero-day, 38 zones, Symantec Client Firewall policies, 235, protocol filtering, 242 Zones component, 229

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