Network Surveillance Server

Transcription

1 Network Surveillance Server Release Note Software Version NSR-500 Series Revision 1 (Last Modified: October, 11, 2013) 2013 Sony Corporation

2 Copyright Notice 2010 Sony Corporation. All rights reserved. This document may not be reproduced, translated or reduced to any machine readable form in whole or in part, without prior written approval from Sony Corporation. SONY CORPORATION PROVIDES NO WARRANTY WITH REGARD TO THIS DOCUMENT OR INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS DOCUMENT OR SUCH INFORMATION. IN NO EVENT SHALL SONY CORPORATION BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS DOCUMENT OR INFORMATION CONTAINED HEREIN OR THE USE THEREOF. Sony Corporation reserves the right to make any modification to this document or the information contained herein at any time without notice. Trademarks Microsoft, Windows, Internet Explorer, Aero, Windows Vista and Windows 7 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries." Moreover, all other brands and product names are trademarks or registered trademarks of their respective owners. and are not used in the text.

3 Index 1 Overview Additional features by V Support for Additional Cameras Camera Function Restriction Removal Improvement in Search Window Support of Regular Database and Configuration Data Backup Support of 4-Digit Camera ID in RM-NS Support of ONVIF Camera Pan Tilt Speed Configuration Subdivision of System Log Levels for HWCS Module Warning Notice Support of Non-Brand-New HDD Replacement Software Release Version Table Supported Camera Information (firmware version information) Important notes Note Installation / System Configuration Notes Concerned with Using Monitors Notes Concerned with Using NSBK-EB05 Analog Encoder Board Notes Concerned with Using HDMI Audio Device registration Main Window - Monitoring Main Window - Play back control Alarm Notification / Alarm History Search Window Device Configuration Server Configuration Schedule Configuration User Configuration Export rd Vendor Camera Others Limitations Resolved Limitations in V Known Limitations Limitations Concerned with NSR-500 RAID... 28

4 4-2-2 Limitations Concerned with Using NSBK-EB05 Analog Encoder Board Installation / System Configuration Device Registration Main Window - Search and Play back Main Window - Monitoring Analog Camera Control Alarm Notification / Alarm History Search Window Device Configuration Server Configuration Action Configuration Schedule Configuration Export Others Appendix Appendix of main features The difference between NSR-1000 series Histories of additional features Additional features by V Additional features by V Additional features by V Additional features by V Additional features by V Additional features by V Additional features by V Histories of resolved limitations Resolved Limitations in V Resolved Limitations in V Resolved Limitations in V Resolved Limitations in V Resolved Limitations in V Resolved Limitations in V Resolved Limitations in V Resolved Limitations in V

5 1 Overview This release note provides the information for the software of the NSR-500 Series. For the RealShot Manager Advanced Client (IMZ-NS Series) software, please refer to the release note of the RealShot Manager Advanced included in the client software. And the items about RealShot Manager Advanced Client are marked as [RealShot Manager Advanced Client] in this document. Note RealShot Manager Advanced Client is a client software to operate NSR-500 series from a remote computer. 1-1 Additional features by V Support for Additional Cameras Support is now provided for the following network cameras. (R295, R402, R407) SNC-CX600W SNC-WR630 SNC-WR632 SNC-VM602 SNC-VM632 SNC-EB600 SNC-EB600B SNC-EB630 SNC-EB630B SNC-EM600 SNC-EM601 SNC-EM630 SNC-EM631 SNC-EM632R SNC-EM602R Note Support for models whose release post-dates release of this software is based on currently planned model specifications. For limitations on support for the above network cameras, please refer to Chapter 2 and later chapters. For a list of other supported models, please refer to 1-3 Supported Camera Information (firmware version information) Camera Function Restriction Removal For the following cameras, VMF (Recorder) can be used now even in the case of multiple instance video settings. (R381) SNC-CH120 SNC-CH160 SNC-DH120 SNC-DH120T SNC-DH160 SNC-CH220 SNC-CH260 SNC-DH220 SNC-DH220T SNC-DH260 SNC-ER580 SNC-EP580 SNC-ER550 SNC-EP550 SNC-ER

6 SNC-ER521 SNC-EP520 SNC-EP521 SNC-CH110 SNC-DH110 SNC-DH110T SNC-CH210 SNC-DH210 SNC-DH210T SNC-EM520 SNC-EM521 SNC-EB520 SNC-ER585 SNC-ER585H Improvement in Search Window Unexpected record loss due to video loss can be differentiated by its color (record loss is shown in gray) from normal record in the timeline of search window. (R404) Support of Regular Database and Configuration Data Backup The system can be configured to support regular and automatic backup of database and configuration. Such backup can be used to restore the system when database should be corrupted. (R403) Support of 4-Digit Camera ID in RM-NS1000 The system can handle the case when up to 4-digit camera id is specified in RM-NS1000. (R400) Note The firmware for RM-NS1000 needs to be upgraded to 1.10 or higher Support of ONVIF Camera Pan Tilt Speed Configuration If the ONVIF camera should support PTZ features, the support of its pan tilt speed configuration is now available Subdivision of System Log Levels for HWCS Module For HWCS module, the log levels are adjusted to show useful logs with higher level as EMERGENCY >ERROR >WARNING> NOTICE now. ERROR LED shall light when EMERGENCY level log happens. In this way, information for speedy trouble shooting is strengthened. (R401) Warning Notice Support of Non-Brand-New HDD Replacement When NSR-500 runs in RAID5 or RAID5+Hotspare mode, broken HDD can be replaced with non-brand-new HDD. In such case, LED indicator status for the inserted HDD became green confusingly. Now the LED status shall switch - 2 -

7 between green and red. (M16:300) 1-2 Software Release Version Table NSR-500 NSR-500 Series Server NSR Client* [RealShot Media File Player Version Series Version Software Version Manager Advanced (Client)] Version V V V V V V V V V1.6.3 * *1 Please upgrade Central Configuration Tool, Recording Server Monitoring Tool and Recording Server Maintenance Tool to V1.1.1 or later if NSR-500 is upgraded to V *Please refer to the installation manual to download the NSR Client Software from NSR-500 Series via FTP. *Please refer to the release note for the RealShot Manager Advanced and Media File Player which are included with RealShot Manager Advanced

8 Note Please refer to the material in the following link for detailed information about the version combination of recorder (Server/Client)/ Tool used in operation confirmation. However, when changing some configurations, to avoid an incompatibility, it must be done on the Server or the Client written in same line of the list above. 1-3 Supported Camera Information (firmware version information) Sony Camera Model Name Camera Firmware Version SNC-CH110 SNC-CH115 SNC-CH120 SNC-CH135 SNC-CH140 SNC-CH160 SNC-CH180 SNC-CH210 SNC-CH220 SNC-CH240 SNC-CH260 SNC-CH280 SNC-CM120 v1.11 or higher SNC-CS3 v1.08 or higher SNC-CS10 v1.06 or higher SNC-CS11 v1.06 or higher SNC-CS20 v1.11 or higher SNC-CS50 v2.33 or higher SNC-CX600W v1.7.0 or higher SNC-DF40 v1.18 or higher SNC-DF50 v1.23 or higher SNC-DF70 v1.18 or higher - 4 -

9 SNC-DF80 SNC-DF85 SNC-DH110 SNC-DH110T SNC-DH120 SNC-DH120T SNC-DH140 SNC-DH140T SNC-DH160 SNC-DH180 SNC-DH210 SNC-DH210T SNC-DH220 SNC-DH220T SNC-DH240 SNC-DH240T SNC-DH260 SNC-DH280 SNC-DM110 SNC-DM160 SNC-DS10 SNC-DS60 SNC-EB600 SNC-EB600B SNC-EB630 SNC-EB630B SNC-EP520 SNC-EP521 SNC-EP580 SNC-EP550 SNC-ER520 SNC-ER521 v1.23 or higher v1.23 or higher v1.11 or higher v1.11 or higher v1.11 or higher v1.11 or higher v1.6.0 or higher v1.9.0 or higher v1.6.0 or higher v1.7.0 or higher v1.78 or higher v1.78 or higher v1.78 or higher v1.78 or higher v1.78 or higher v1.78 or higher - 5 -

10 SNC-ER580 SNC-ER585 SNC-ER585H SNC-ER550 SNC-EB520 SNC-EM520 SNC-EM521 SNC-EM600 SNC-EM601 SNC-EM630 SNC-EM631 SNC-EM602R SNC-EM632R SNC-P1 SNC-P5 SNC-RH124 SNC-RH164 SNC-RS44 SNC-RS46 SNC-RS84 SNC-RS86 SNC-RX530 SNC-RX550 SNC-RX570 SNC-RZ25 SNC-RZ30 SNC-RZ50 SNC-VB600 SNC-VB600B SNC-VB630 SNC-VM600 SNC-VM600B v1.78 or higher v1.78 or higher v1.78 or higher v1.78 or higher v1.6.0 or higher v1.6.0 or higher v1.6.0 or higher v1.6.0 or higher v1.8.0 or higher v1.8.0 or higher v1.30 or higher v1.30 or higher v3.13/2.43 or higher v3.13/2.43 or higher v3.13/2.43 or higher v1.40 or higher v3.14/2.24 or higher v2.43 or higher v1.8.0 or higher v1.8.0 or higher v1.8.0 or higher v1.8.0 or higher v1.8.0 or higher - 6 -

11 SNC-VM601 v1.8.0 or higher SNC-VM601B v1.8.0 or higher SNC-VM602R v1.8.0 or higher SNC-VM630 v1.8.0 or higher SNC-VM631 v1.8.0 or higher SNC-VM632R v1.8.0 or higher SNC-WR630 NA (*1) SNC-WR632 NA (*1) SNC-Z20 v1.06 or higher SNC-ZB550 SNC-ZM550 SNC-ZM551 SNC-ZP550 v1.78 or higher SNC-ZR550 v1.78 or higher SNT-EP104 SNT-EP154 SNT-EX101 SNT-EX101E SNT-EX104 SNT-EX154 SNT-V704 v2.16 or higher *1 The firmware version is not fixed yet at the time of this software release. Axis Camera Model Name Camera Firmware Version Axis 206 v4.40 Axis 207 v4.40 Axis 207W v Axis 210 v4.40 Axis 210A v Axis 211 v

12 Axis 211A v4.30 Axis 221 v4.45 Axis 209FD v4.47 Axis 209FD-R v4.47 Axis 209MFD v4.47 Axis 209MFD-R v4.47 Axis 216FD v Axis 216FD-V v Axis 216MFD v4.47 Axis 216MFD-V v4.47 Axis 225FD v4.45 Axis P3301 (*1) v5.01 Axis P3301-V (*1) v5.01 Axis 212PTZ v4.40 Axis 213PTZ with CM v4.35 Axis 214PTZ v4.40 Axis 215PTZ v4.40 Axis 232D+ v4.41 Axis 233D v Axis 241Q v4.30 Axis 241QA v4.30 Axis 241S v4.40 Axis 243Q Blade v4.45 Axis 243SA v4.45 Axis 247S v4.45 Axis Q7401 (*1) v5.01 Axis Q7406 (*1) v5.01 *1 Supports only JPEG codec. IQinVision Camera Model Name IQeye510 Camera Firmware Version v2.8/6(080313) - 8 -

13 IQeye511 IQeye702 IQeye703 IQeye705 IQeye711 IQeye752 IQeye753 IQeye755 v2.8/6(080313) v2.8/6(080313) v3.0/2(090521) v3.0/2(090521) v3.0/2(090521) v3.0/2(090521) v3.0/2(090521) v3.0/2(090521) - 9 -

14 2 Important notes This chapter treats important notices for operation of NSR-500 Series. If the power supply is interrupted while the unit is in operation, data may be damaged. We RECOMMEND using an uninterruptible power supply (UPS), or power off NSR-500 Series while power outage.(m12:92) "Alarm Output" might be asserted about 2 seconds while NSR-500 Series boot up.(m12:31) Some problems in RealShot Manager Advanced Client and Media File Player which are included in the former version of NSR-500 are solved in this version. Please download them from the following web site and use them afterward upgrading if necessary. Recorded images can vary in frame rate due to overload, network delay, etc. These recorded images can be jumpy or look like fast-forwarding when played back. However, these movements are not caused by any image frame loss. When you change H.264 Profile of SNC-xx600 series in NSR-500 with NSBK-DH05, the images of the cameras may turn to green. To avoid this malfunction, please apply the same profiles for all of the images to be used. Furthermore please do not change the settings during the operation. If this phenomenon occurs, configure the video settings again

15 3 Note This chapter treats items to be cared for usage. 3-1 Installation / System Configuration Please make sure to synchronize times of the server and cameras with a NTP server when you use Edge Storage function. Image packets might be lost when network load is high because Edge Storage function works on RTP/UDP protocol. [C] The installer obtained from the support website of RealShot Manager Advanced can be used to install RealShot Manager Advanced (Server) / RealShot Manager Lite and RealShot Manager Advanced (Client). The installer downloaded from the support website of NSR can be used to install RealShot Manager Advanced (Client) only. In the case of RealShot Manager Advanced (Client) upgrade, to avoid potential problems, please upgrade with installer obtained from the same website as that in previous installation or upgrade. When you change time zone through the Setup Menu, time settings of existing recording/actions schedules are shifted. If you change time zone, please check out all the schedules and reconfigure them as needed. (VT1:2026) If user changes the time zone setting on the Setup Menu in the middle of operation such as schedule recording, the time setting of scheduled recording setting or scheduled action setting change. In case of changing the time zone setting after configuring schedules, please make sure them and correct them if necessary. (VT1:2026) Only one USB mouse and/or one USB keyboard should be connected with the NSR-500 Series. It is not recommended to connect more than one USB mouse and. or USB keyboard or use of KVM switch. (VT1:1868)

16 When you enter Community, Contact, Location, and Name in the SNMP configurations of the Setup Menu, the input values are automatically enclosed in double quotation marks. The double quotation marks, however, were not displayed in the input box with or earlier versions, and you were not able to delete them. With V1.3.1, the marks have been displayed in the input box, and you can delete them if not needed. Also note that some SNMP managers cannot properly handle symbol characters including double quotation marks. (M14:266) Do not start the machine while a USB flash memory is plugged. To use a USB flash memory, plug it after the machine started, with the exception of which contains a USB installer. Starting the machine with a plugged USB flash memory may cause a start failure or misrecognition of the memory. To recover from such troubles, restart the machine with no USB flash memory plugged. (M14:148) Currently after black out and power cut off happens to UPS, NSR can shutdown automatically as configured. But it fails to come up infrequently after power recovery. It occurs when shutdown process of NSR and power recovery of UPS proceed almost the same time. So please kindly set the default 300 seconds of "Power off in seconds" which is configured in setup menu UPS, nor shorter than that period. For your safety, please make sure of NSR Power ON LED, after the power cut off happened and recovered on you. (V14N:v14026, M15:220) Notes Concerned with Using Monitors If you connect a monitor whose maximum resolution is not supported by NSR-500, and set the resolution as Auto, it will be configured as a maximum resolution; the Main window, etc. is displayed at the center in the largest size of supported resolutions. For example, when you connect a monitor whose maximum resolution is 1680x1050, the monitor's resolution goes to 1680x1050, and the Main window, etc. is displayed in the center area with the size of 1360x768. (M14:169)

17 If you select a resolution which the monitor does not support, the resolution goes to the maximum for the monitor. Please be aware of that. (M14:22) In some monitors, the resolution does not automatically go to the highest though their maximum resolutions are supported by NSR-500, and the resolution is configured as Auto. In such a case, please select the highest resolution at the Setup Menu. (M14:22) Actual resolution in this machine and that of shown in the monitor's indicator or so may differ each other in some monitors. Please be aware of that. (M14:22) If your monitor can t display 1024x768 normally, the Booting screen and/or the Shutdown screen can t be displayed normally. (M14:144) When you change connections of monitors, make sure to execute the change while the power to the machine is off. The monitor may have trouble in display if you change connections while it is powered. Changing connections of monitors means such cases below: - Replacing a monitor connected to the HDMI monitor connector with another one. - Replacing a monitor connected to the monitor connector 2 with another one. - Disconnecting a monitor connected to the HDMI monitor connector, and connecting it to the monitor connector 2. - Disconnecting a monitor connected to the monitor connector 2, and connecting it to the HDMI monitor connector. If the monitor goes wrong in display by changing connections while the power is on, push the power switch twice, or reconnect the previous monitor and execute shutdown to turn the power down, and then change the connections to the monitors again. Through the procedures above, you can fix the problem. (M15:256) If you power the machine on with both HDMI monitor connector and monitor

18 connector 2 are disconnected, and connect a monitor to either connector, please note that the logon screen does not appear immediately. For a few seconds, it goes to the black-screen in case of HDMI monitor connector, or displays some messages in case of the monitor connector 2.(M15:266) Do not connect two monitors together to both of the connectors, HDMI monitor and monitor 2. It may cause a trouble such as inability to display. In such a case, turn off the power of the main body by pushing the power switch twice, or by shutting down it, and then remove one of the monitors.(m15:266) Some HDMI monitors can t display normally at some resolutions, e.g. the whole screen becomes blue, even if the monitors support the resolutions. In such a case, turn off the power of the main body by pushing the power switch twice, and connect another monitor. Then, keep the monitor, or after changing the resolution and turning off the power of the main body, reconnect the original monitor.(m15:255) When you use a television as a monitor, be sure to disable overscanning. The side edges of images cannot be displayed when overscanning is enabled. NSBK-DH05 disables the deblocking filter. When you see video decoded by NSBK-DH05 on a big and bright screen, image noise may stand out. In such a case, we recommend lowering the brightness of the monitor.(m15:312) Notes Concerned with Using NSBK-EB05 Analog Encoder Board Do not start NSR-500 if any of channels connected via video input connectors has the signal of a video format different from the NSR-500 settings (configured on the [Video (Analog camera)] tab under [Setup Menu]). If NSR-500 is started with such connection and configuration, all monitor frames will display the message [VIDEO LOSS]. To display images of cameras properly, turn off NSR-500, input the signals of the same video format as configured in the Video settings, and restart NSR-500. Moreover, if it is during the operation of NSR-500 that a video format signal is changed to a different format from the

19 settings, only that channel will display [VIDEO LOSS]. To display images properly, you just need to change the video format signal back to the configured setting; you do not need to restart NSR-500. (M15:100,171) It occurs very rarely that the images of NSBK-EB05 are not displayed and go to VIDEO LOSS at startup of NSR-500. Please check that the images of NSBK-EB05 when you start NSR-500, and restart it if needed. (M16:175) Notes Concerned with Using HDMI Audio If the system is so busy that a value of the display image per second does not reach the frame rate in each monitor frame, HDMI audio may sometimes break for a moment. The break does not affect recording data. To avoid the break, please reduce the load of the system by reducing the number of monitor frames or lowering the bit rate and/or the frame rate of cameras, or please use the AUDIO OUT (line out). (M15:310) When you use HDMI audio, a beep tone configured in manual action or schedule action may not sound normally, depending on your monitor, It sometimes may not sound at all and at other times it may sound for only a short time. The frequency of occurrence of this phenomenon depends on HDMI audio control of your HDMI monitor. To avoid this phenomenon, please use the AUDIO OUT (line out). (M15:319) 3-2 Device registration The following characters cannot be used in camera name (attempt at input will be prohibited). (V11N:556) / :, ; *? " < > [ ] The camera servers SNT-EX104/EX154/EP104/EP154 can have different IP addresses by the video channels in it. For this reason, when registering two or more camera servers by specifying the IP address with the automatic camera registration or multiple camera registration features, a group of continuous IP addresses cannot be assigned to the one camera server

20 To prevent this, register a camera server one by one, or after specifying the IP addresses on the camera server in advance, register them with the multiple camera registration feature without specifying another IP address. (V11R:435) When registering many (e.g. 64) cameras with Multiple Camera Registration at one time, NSR performance becomes worse for a while. In such condition, if you log off NSR and log on again, it may fail. Please wait several minutes after registration. (V11N:461) 3-3 Main Window - Monitoring Do not monitor camera images by a browser while Edge Storage function is active because fetching the images from the camera cannot work correctly in such a situation. The DIRECT PTZ function is not supported on camera servers SNT-EX/EP series connected to analog cameras. To achieve this function, use the buttons in the Camera Control pane or the remote controller. (V11N:401) When you use NSBK-DH05, if the system is so busy that a value of the display image per second does not reach the frame rate in each monitor frame, video may delay a few seconds than real time and audio may become disordered to synchronize audio and video. The problem does not affect recording data. To avoid the problem, please reduce the load of the system by reducing the number of monitor frames or lowering the bit rate and/or the frame rate of cameras. (M15:310) 3-4 Main Window - Play back control If a number of alarms occur continuously, multiple alarms look like combined on the timeline. Although user may not know switching alarms even if user clicks next/previous alarm button, user can make sure that switching by displayed time on the monitor frame. (VT1:1865)

21 3-5 Alarm Notification / Alarm History Alarm information during log off is not listed in the Alarm History Pane. To confirm such information, press Open Log Window on the Main screen and select Event/Alarm from the Log Type.(VT1:1897) When the SNT-V704 detects the sensor alarm, the number of channels registered to the NSR-500 Series are listed in the alarm history at the bottom of the main GUI. (VT1:1707) 3-6 Search Window Images which are recorded by Edge Storage function during manual recording and out of scheduled recording period will deleted without saving in the server. Furthermore, those cannot be played during downloading from the camera. Up to 100 records which are searched in the search window can be deleted with selecting them at the same moment. Although user can select up to 100 records, it is recommended to select less than 100 records for stability behavior of the NSR-500 Series. Or retrieving might take much time. (VT1:1844) 3-7 Device Configuration This section describes precautions on use of camera or setting. For other restrictions or precautions, refer to the User s guide or release note for the camera. If the codec of [Schedule Record], [Event/Alarm Record], and [Monitoring] are set to JPEG, the framerate can be set to different value. At that time, if the framerate for [Schedule Record] or [Event/Alarm Record] is specified to a value lower than the framerate of received stream (*1), the specified framerate may not be achieved in JPEG frame sampling. To avoid this, please specify the framerate to the same value or specify it to a higher value than the target framerate. (V16R:296) (*1)Stream shall be sent with the highest framerate among the three values. (*2) (*2)It's assumed that camera shall send the stream in the same framerate

22 as requested by this system. When using Edge Storage function, please confirm the following notes. The Edge Storage function belongs to cameras and is restricted by its specification. Please refer to the document of Cameras to get details; recordable period, condition of recording, and so on. This function is unavailable when [Use Proxy] is configured in [General] tab of [Device] (camera) configuration. The port number 554 is fixed for downloading recorded images from cameras to RealShot Manager Advanced. Images in the memory of cameras are deleted after completion of the downloading.image1 is used for alarm recording and Image2 for schedule recording if video settings between Image1 and Image2 are deferent. In this case, the setting for Edge Storage prefers Image2, giving priority to the schedule setting. Once this function is disabled, the setting in camera will also be disabled and all image data in the memory of the camera will be erased. If you configure the system by [Auto Record Settings] of [Easy Setup], this function will be disabled both on the server and cameras. When multiple networks are configured in [Configuration] [Server] [General] [Network], [Setup]-[Edge Storage]-[Monitored IP address] might not hold a proper value: the IP address of network to which the camera is connected. In such a case, edit rsmsystem.conf which exists in the installation folder of RealShot Manager Advanced, and configure the IP address of network to be monitored. Afterwards saving the configuration, you need to reboot the PC in which RealShot Manager Advanced is installed. To use this function, Network1 must be used to connect cameras which have Edge Storage. When using JPEG with image sizes in excess of 1280x720, frame rate settings can sometimes exceed the performance limitations of the camera. Please make settings after verifying the camera limitations. (V13R:384)

23 To use the alarm output function of a camera, enable it in the camera trigger setting and make sure to set "Toggle Mode" through a web browser prior to use. (VT1:2037) Regarding following cameras, when user uses the VMD (Camera), codec setting shall be set as MPEG4. (VT1:1866) SNC-RZ25, SNC-P5, SNC-CS10, SNC-CS11, SNC-P1, SNC-DF70, SNC-DF40 Regarding following cameras, if user use the VMD (Camera) with the codec as MPEG4, the frame rate is limited as 20 fps with NTSC or 16 fps with PAL. If VMD (Camera) is disabled after enabled, maximum frame rate setting becomes available after other resolutions are selected once. (VT1:2016) SNC-RZ50, SNC-CM120, SNC-CS50, SNC-CS20, SNC-DM160, SNC-DM110, SNC-DS60, SNC-DS10, SNC-DF85, SNC-DF80, SNC-DF50, SNC-RX570, SNC-RX550, SNC-RX530 Note that some cameras do not support the camera direct panning/tilting function and area zoom function. If you use the camera server together with the cameras, check the manual to see if the cameras to be used support the above functions. (VT2:776) There are some restrictions when H.264 is selected for the cameras below: SNC-CS50, SNC-DF50, SNC-DF80, SNC-DF85, SNC-RX530, SNC-RX550, SNC-RX570, SNC-RZ50 Another codec cannot be selected at the same time. VMD(Camera) and VMF function does not work despite those settings are available in the [VMD] tab of the configuration screen. Please use the VMD(Recorder) when H.264 is selected. The image size of more than QVGA(320x240) is selected, the maximum frame rate is limited at the transmission side as follows: NTSC: 10 fps or less PAL: 8 fps or less

24 If the cameras mentioned below uses the MPEG4 codec with the image size of more than 384x288, the maximum frame rate is limited at transmission side. (V11N:59) SNC-CS50, SNC-DF50,SNC-DF80,SNC-DF85, SNC-RX530,SNC-RX550, SNC-RX570, SNC-RZ50 15(NTSC)/20(PAL) fps or less with the stabilizer set to on 20(NTSC)/16(PAL) fps or less when the dual codec including JPEG and anything is selected, or while the motion detection is working When you want to select the image size of more than 4CIF on the SNC-DF85, the firmware version of the camera should be V1.20 or higher. If the former version, do not select 4CIF in the image size setting. (V11N:226) To configure the camera protocol on camera servers SNT-EX series connected to analog cameras, access the setting page through the web browser of the SNT-EX series. (V11N:169) With regard to the SNT-EX154, audio data of channel 1 only is output through CH1 AUDIO OUT connector of the SNT-EX154.(V11N:283) I/O pins of the SNT-EX series are shared with all the video channels. It is possible for the channel 1 to use all the I/O pins, or for each channel to use each pin one by one. If the output pins are shared with two or more video channels, there may be some inconsistencies occurring. To work around this, it is recommended to assign output pins to any one of the channels. (V11N:284) The detection area configuration in the VMD (Camera) Configuration screen is performed based on the VGA (640x480) coordinate system. Note that it shows values different from actual ones when making configurations for the cameras/camera servers. In this case, perform the adjustment of the detection area size while viewing on the frame in the configuration screen. (V11R:483)

25 When parameters in the Video setting tab are changed while recording, it will affect the recording like the followings. (V11N:155) Manual Record All parameters in the Monitoring are reflected to the recording. Schedule Record, Event/Alarm Record In case Codec is changed The change is reflected to the recording. By this change, if a combination of settings in the Schedule tab become inappropriate, settings in the Video tab are reflected to the recording automatically. However the internal change will not reflected in the Schedule tab. In case Size/Bitrate/Framerate is changed In case "Device Setting" is set in the Schedule tab The change is reflected to the recording. In case settings are already specified in the Schedule tab Settings in the Schedule tab are given priority to the Video tab. And the settings are reflected when the schedule starts. The display of device groups configuration in server side will not be updated if you add/delete the setting at a client. The setting itself works. The display will be refreshed by logging onto the server again. Those of phenomena also happen when you configure them at a server. Logging onto the client will refresh the display.(m12:57) Note server: NSR-500 series, client: RealShot Manager Advanced client 3-8 Server Configuration When you use NSBK-DH05, to avoid an influence of fragmentation, enabling [Overwrite] and setting more than 20% for remaining capacity are recommended. (M15:304)

26 3-9 Schedule Configuration If user sets the schedule record of following cameras with the Automatic Record Configuration, the codec setting shall be not MPEG4 but JPEG. If user needs to change the setting, please select the codec on Video tab in the Device menu. (VT1:1690) SNC-CM120, SNC-CS20, SNC-DF85, SNC-DM110, SNC-DM160, SNC-DS10, SNC-DS60 If user changes the Storage Setting of the camera during recording, new storage setting has not been available for recording. Following steps are recommended to change the storage setting. (VT1:1646) 1. Disable the schedule setting. (Uncheck Enable check box on the top of the schedule configuration window) 2. Change Storage Setting 3. Enable the schedule setting. (Check Enable check box on the top of the schedule configuration window) If user enables audio setting to the camera during recording, it is not available to record audio of it. It is necessary to enable audio setting before starting to record in order to record audio. (VT1:1643) If user adds the camera to the existing schedule, the recording cameras box may be blank. In this case, this recording schedule is not available. It is necessary to reacquire settings of cameras with the Adjust to camera configuration button. (VT1:1441) If user changes the system time during recording, the time of recorded data shall change with this change. There may be problems that the duration between start and stop time of recording is too long or the time displayed on the monitor frame jumps suddenly. Please change the system time after stopping to record. (VT1:1659)

27 The display of schedule setting in server side will not be updated if you add/edit/delete/update the setting at a client. The setting itself works. The display will be refreshed by logging onto the server again.(m12:58) Note server: NSR-500 series, client: RealShot Manager Advanced client 3-10 User Configuration If user set the username and password except English one byte characters, [-], and [_], user cannot log on with the username and the password. In this case, please log on with administrative privileges and change the username and the password. (VT1:1693) [S/C] User cannot change own password, permission and access privileges to devices. Please change them by other users which can change them. (M16:47) 3-11 Export Upper limit is 200 GB or 1000 records to export recorded data at one time. (M16:54) rd Vendor Camera When you want to use the mask function for the AXIS camera/video server, configure masks on the camera/video server side, not on the recorder side. (VT1:2132, VT3:950, 926) When the PTZ operation is carried out for a AXIS PTZ camera where the VMD(Recorder) is configured, motion is detected even during PTZ operation of the camera itself. (VT3:940) When you change the video-related options (Image Size, Image Quality and Frame Rate) on the [Video] tab while monitoring/recording a JPEG image an AXIS camera is capturing, monitoring or recording may continue with the previous settings. To enable the changed values in monitoring, be sure to logoff once, and then logon. To enable the changed values in recording, be sure to

28 deselect the [Enable] check box to enable the schedule on the Record dialog box, and then select it to apply. (VT3:914) When you configure the e-flip for an AXIS camera of which codec is set to JPEG, monitoring or recording may continue without the video flipped vertically. To enable the e-flip in monitoring, be sure to logoff once, and then logon. To enable the e-flip in recording, be sure to deselect the [Enable] check box and apply, select the [Enable] check box again to enable the schedule on the Record dialog box, and then select it to apply. (VT3:912) AXIS camera s preset name can t be changed to other name after it was set. Please delete it and set it again. (VT1;2159) The DIRECT PTZ function is not supported on AXIS video servers or PTZ cameras. To achieve this function, use the buttons in the Camera Control pane or the remote controller. (V11N:400) AXIS camera acquires images by RTSP using port 554 when MPEG4 codec is selected. Therefore, when using AXIS camera with the codec set to MPEG4, do not disable RTSP on the camera. And keep the port number default (automatically). (V11N:409) In addition, when using AXIS camera with the codec set to MPEG4, connection via Proxy is impossible, because the NSR-500 series supports only the HTTP Proxy server in connection with the camera. When you want to connect to the camera via Proxy, set the codec to JPEG. (V11N:411) With IQinVision camera with 2M pixels, the frame rate may halve compared to the value specified by Frame rate. It also depends on combination of image size and frame rate. (V11R:58) Before use, be sure to check whether an image is output at the specified frame rate. If not, reconfigure the image size or frame rate to the other value. It has been confirmed that this issue happens in the following combinations

29 Confirmed firmware version is v3.0/2 in all cases. IQeye752 (max. image size1600x1200): Output at 10 fps when the image size (800x600) and frame rate (20fps) are being specified. IQeye753 (max. image size 2048x1536): Output at 6 fps when the image size (1024x768) and frame rate (12fps) are being specified. IQeye755(max. image size 2560x1920): Output at 5 fps when the image size (1280x960) and frame rate (10fps) are being specified Others To restart recording in the server may be delayed up to the state of connection between camera and the server in case of recovery from Edge Storage recording. (M16:81) VMD (Recorder) is not supported by Video data downloaded from Edge Storage. [S/C] Audio and moving/unattended objects information is not recorded by Edge Storage function. Therefore, those data are not fetched by object searching of VMF trigger. (V16R:81) [S]Edge storage recording in the following camera is not executed when a disconnection of network occurs by shutdown or reboot of the server (normal case). (M16:72) SNC-CH240 SNC-CH280 SNC-CH140 SNC-CH180 SNC-ER580 SNC-ER585 SNC-ER585H SNC-EP580 SNC-ER550 SNC-EP550 SNC-ER520 SNC-ER521 SNC-EP520 SNC-EP521 SNC-RH124 SNC-RH164 SNC-RS44N/P SNC-RS46N/P SNC-RS84N/P SNC-RS86N/P SNC-EX101 SNC-EX101E SNC-EX104 SNC-ZR550 SNC-ZP550 As for the cameras listed below and the firmware V1.10 or higher, when a gross bit rate of video streams will be over 16 Mbps, a connection will be rejected. To

30 avoid troubles for Recording and Monitoring, don't connect to the camera from application such as ActiveX viewer in operation. SNC-RH series SNC-RS series SNT-EP series SNT-EX series SNC-CH series SNC-DH series SNC-EP series SNC-ER series SNC-EB520,SNC-EM520,SNC-EM521 SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550 When upgrading a firmware for camera SNC-CH140 and SNC-DH140 from Ver. 1.05, if RealShot Manager Advanced or NSR-500 series is being connected to such cameras, the upgrade process will not finish. This is an issue of camera side. Disconnect (stop monitoring and disable recording schedules) those cameras before upgrade. (V11N:609) The system requirements have been changed for Media File Player, which is output from the main unit when recorded images are exported. (M15:181) CPU: Intel Core 2 Duo Processor, 2GHz or more (Non-Intel CPUs are not supported.) Memory: 1 GB or more (2 GB or more is recommended) Display: 1024x768 pixel or more. 16 bit color or more

31 4 Limitations This chapter deals with limitations of some functions and performances. 4-1 Resolved Limitations in V1.6.3 When using Edge Storage function of SNC-xx600 (xx: two alphabets), in some rare case, the Edge Storage record files downloaded to the specified storage might not be searched and playback in the system. (V16R:363) This issue has been resolved. When using NSBK-EB05, its audio stream couldn't be recorded. (M16:329, QMP:1077) This issue has been resolved. If SNC-xx600 series (xx: two alphabets) camera has neither been in record mode nor live monitoring mode for a long time, it might take several minutes before the live stream appeared in main window if it s assigned to the monitor frame. Sometimes the camera's live stream even wouldn't appear at all and became VIDEOLOSS. (M16:336, QMP:1073) This issue has been resolved. In some rare cases, "Check nsr-target-ver error" message shall be shown when executing update or recovery installation. In such cases, if clean installation should be executed, error message "Mount partition 2 in flash error" would be shown and the installation failed after that. (M16:301) This issue has been resolved. Sometimes, after doing the upgrade to long-running NSR-500, the NSR-500 system might not start successfully. (M16:302) This issue has been resolved. If NSR-500 is running in "RAID5 + Hotspare" mode and one of the HDD should have broken, Hotspare shall be initiated automatically to rebuild the data. If the broken HDD is swapped with brand-new HDD after the rebuild completed,

32 Hotspare might not be generated successfully. (M16:314) This issue has been resolved. 4-2 Known Limitations Limitations Concerned with NSR-500 RAID If Hotspare HDD is swapped with brand-new HDD, the brand-new HDD shall not become Hotspare HDD. Please contact the dealer store or Sony service center to replace the Hotspare HDD. (M16:315) Limitations Concerned with Using NSBK-EB05 Analog Encoder Board Cameras connected to SBK-EB05 (optional) cannot be automatically registered with the Camera Auto Registration function. (M15:201) When a camera connected to NSBK-EB05 is configured with the VMD setting, the camera detects any change in camera images caused by pan, tilt, or zoom movement as a moving object. (M15:205) When selecting multiple cameras connected to NSBK-EB05 and opening the Video tab on a client, you can simultaneously configure the same settings to the selected cameras. If the top of the selected cameras is any of Channel 1 to 4, the Audio Channel drop-down menu becomes active and Disable is selected on the Video tab regardless of the existing setting value. You can reselect an appropriate value from A1 to A4 in the Audio Channel menu; however, note that this value will be applied to the top camera only. (M15:212) Rarely video and setting are mismatched using NSBK-EB05. In this case, please apply correct video setting of NSBK-EB05 again. (M16:187) Installation / System Configuration Following connectors are used for future expansion: AUDIO IN. Only the FAT32 format is supported by USB flash memory drives that are used for data exporting such as export of recorded images, still images, and logs,

33 save and restore of configuration information, and export of system information. (M15:95) You cannot change [Network interface for Remote Client] simultaneously with other server configurations. Please submit the change for the item separately. (Q:766) Device Registration Devices which have already been registered may be displayed on Unregistered Cameras list in Open the Multiple Camera Registration Window. In this case, please update the list with Reload button. (VT1:764) You cannot register a device at a server side which has same name as that was deleted at a client side. Please logon the server again to execute the operation. Same trouble occurs when you delete devices on a server. You can register a device with the same name as deleted one by logging onto the client again.(m12:107) Note server: NSR-500 series, client: RealShot Manager Advanced client When you use NSBK-DH05, GUI may terminate abnormally during registering camera operation. The termination does not affect any other processes, like recording images. Moreover, the logon screen appears after the termination. You can return to the main screen by logging on the system again. (M15:320) SNC-xx600 series models do not appear in the model list of the [Add New Device] dialog while they have not registered in the selected server. If you register a camera of the model by multiple registration or using "AutoConnect", the list will be updated after rebooting.(m16:168) Main Window - Search and Play back Search and playback Video which is downloaded from Edge Storage are not available in Main window. Please use Search window. (M16:41)

34 During quick playback, when clicking [Go] button after specifying nonexistent date and time on the main screen, a message No Record appears and the mode is restored from [PLAYBACK] to [LIVE].(V11N:20) When playing back the images just before recorded while recording, playback may pause within a few minutes. To resume playback, press the PLAY button. (V11N:25) If you specify iscsi as recording storage, and specify 00:00:00 to 24:00:00 for continuous recording, it takes more than ten minutes to load the recorded data since [PLAYBACK] is pressed. When you want to select iscsi as recording storage, it is recommended to segment the record by setting a recording schedule that inserts a 1 -second recording break each day in the recurrent schedule of the normal recording. (V11N:38) e.g.) Start time: 00:00:00 End time: 23:59: Main Window - Monitoring There is a problem that fps value decreases slightly each time recording starts/stops. This happens when a different video setting is made for the monitoring setting and scheduled recording setting. (V11R:625) When focus or bright adjustment is carried out during recording, frame loss may occur. (V11N:489) If the hotspot and a Monitor Frame during PLAYBACK exist in one layout, when the Monitor Frame is selected, audio cannot be output. Please do PLAYBACK after selecting and activating the monitor frames other than the hot spot when it is an active monitor frame. (VT1:2247) The value of Focus, Brightness and Day/Night in [Adjust] tab at [Camera Control] pane are not updated when these values are changed from other clients or browser. (VT2:750)

35 Note client: RealShot Manager Advanced client Even if you select [MANUAL ACTION] in the Device menu, the manual action list is not displayed on the NSR screen. To display the list, put the RM-NS1000 into the mouse mode, and select [Manual Action] in the Manual Action pane at the top right of the screen of NSR. (V11N:207) Note RM-NS1000: System Controller When recording audio from a camera of which frame rate is set to less than 1fps, you cannot play back audio in synchronization with image. For example, in case of 0.25fps, a four-second image is played back per a frame. On the other hand, with regard to audio, a one-second audio is repeatedly played back four times per a frame. (V11N:368) Using the following cameras, monitoring images stops for a several seconds just after the camera preset tour starts or stops. During the preset tour, the images can be received normally. (V11N:450, V14R:145) SNC-RH series SNC-RS series SNC-EP series SNC-ER series Adjustment of Bright(EV) is not available for SNC-xx600 series.(m16:146) Analog Camera Control Using Camera Control Pane or Remote Controller, do NOT perform PTZ/FOCUS/BRIGHT operations for analog cameras without PTZ function, although they look available. If you try to do accidentally, the system stops monitoring/recording images for a few seconds.(vt1:1895) There are the following restrictions for the analog camera that is supporting the PTZ function. (V11N:86, V11N:400)

36 Some analog cameras do not support the auto focus function. Use the manual focus function for such cameras The DIRECT PTZ function is not supported. To achieve this function, use the buttons in the Camera Control pane or the remote controller. If a mask to hide a specified area is configured on the screen, it is fixed and does not move in conjunction with the camera s pan, tilt and zoom movements. So do not use the mask function when you want to use the PTZ function of the camera. When a camera connected to NSR-500 via RS-485 is operated with the Pan/Tilt button, the camera may not stop and continue to be panned or tilted. In such a case, press the button at the center of the Pan/Tilt button to stop the movement. In a case of operating a camera with RM-NS1000, set the camera back to the center again. Also, the camera's zoom movement may not stop and continue. In this case, perform a zoom operation again. (M15:189) Alarm Notification / Alarm History If user tries to play back the camera with double-clicking alarm history during playing back it on the other monitor frame, the NSR-500 Series cannot start to play back and live image is displayed. Please make sure that the camera is not played back on other monitor frames when user starts to play back it. (VT1:1687) When configuring the alarm recording triggered by other device than a camera, like the sensor inputs in NSR or Barionet, you can see the trigger name only in the alarm history even when alarms occurred. (No camera name is displayed.) In addition, the recorded image cannot be played back by double-clicking each alarm history. To playback, search the desired record and play it from the search results. (V11N:253, V11N:257) A long downtime of a server may cause a malfunction that client actions do not work after the power recovery because alarm notifications cannot reach to the clients. To avoid such a situation, please reconnect to the server; log in it again,

37 after it comes back. (M15:218) Search Window In case of using both alarm recording and schedule recording in one device: [Previous Recording] and [Next Recording] button do not work correctly in Search window. In this case, jump to desired position with the bar of timeline. (V11N:642) If user searches again, recorded data which has been deleted may be displayed on the Timeline Result shortly after the deletion. In this case, that deleted data does not appear after searching again. (VT1:1916) The Previous Frame and Next Frame button on Playback Control Pane of Search window control the selected monitor frames.(vt1:1757) Device Configuration When changing any value on tab on Device Configuration Screen, be sure to press Apply button before moving to the other tab. If you do so without pressing Apply button, when you return to tab, you can see the value just before changing. If you press Apply button from the above situation, however, the changed value (different from the displayed one) is applied. (V11N:61,M12:49) When opening the configuration screen just after registering the following cameras/camera servers, some tabs like [Physical Sensor In] may not be displayed. Or the parameters for PAL model may be listed under Image Size or Frame Rate on [Video] tab regardless of use of NTSC camera. To work around this, confirm that the image is monitored by clicking [General] tab, select another camera once in the camera tree and then reselect the target camera. (V11N:363,V11N:446) In addition, when making the Device configuration settings continuously, there are infrequent cases where a part of set values etc., is not displayed by screen refresh even after the settings are applied. In this case, select another